Our Reviews
Rating Breakdown
5
110
4
15
3
4
2
0
1
23
" Wouldn't help me wanted $1500 deposit to look at my car because it was older and had been sitting for 2 years"
Excellent People, and communication from the first call. Friendly and on time. Reasonable prices. Will definitely be a regular customer :)PositivePunctuality, Quality, Professionalism, ValueServicesOil change
My Engine Check light came on during a visit to Richmond and I needed someone to help figure out how serious it was and whetherwe would make it back to DC. Ben, on heaing about our predicament, kindly took us in without an appt, checkedthe car and refused payment - a rare and kind act that shows their professionalism.ServicesAuto engine diagnostic
Love this place. They always tell me exactly what needs to be done on my car. They provide the same service as the dealership but at a fraction of the price and much easier to get an appointment than the dealership.
Said car would be ready Monday, not ready Tuesday so we called and they said Wednesday. Bs. I had it towed to the dealer. Dealer beat autohaus parts and labor by $300. Garbage service and price gouging is not a sustainable business practice.NegativePunctuality, Professionalism, ValueServicesGeneral repairs & maintenance
What Can I say! Where shall I begin!!!Curtis of Import Autonhaus helped me with the impossible!!My truck was burglarized between May 3rd and June 17th of 2022.This awesome group, Gave me the best option! And guess what they saved me hundred's of dollars!Please Y'all I had an appointment with Toyota, luckily this time I tried Import Autonhaus! And saved hundreds of dollars!I am grateful to each of the Seven dealers that I either called or stopped by. Each of you have offered and shared such Wonderful Customer Service and I appreciate each of you on located on West Board.Thanks Ben & Thanks Curtis Of Import Autonhaus!You guys saved my Life.
Excellent People, and communication from the first call. Friendly and on time. Reasonable prices. Will definitely be a regular customer :)
My Engine Check light came on during a visit to Richmond and I needed someone to help figure out how serious it was and whetherwe would make it back to DC. Ben, on heaing about our predicament, kindly took us in without an appt, checkedthe car and refused payment - a rare and kind act that shows their professionalism.
Critical: Professionalism
My car broke down on Wednesday evening just outside of Richmond. After a terrible time getting towed and trying to find someone to look at the vehicle quickly, Autohaus was recommended to me by a resident. They offered to do an immediate …More
Critical: Professionalism
Positive: Professionalism, Punctuality, Quality, Value
Critical: Professionalism, Punctuality, Value
I have a mini Cooper I took it to three mechanics it wouldn't work on it till I come across Autohaus. That was the Best thing to happen to me. They were very professional jumped right on working on my car, and fixed it with no problem. Also …More
Services: Oil change, General repairs & maintenance
Knowledgeable folks who really know how to work on German vehicles!
My a/c was fixed quickly and everyone I interacted with was friendly and professional!PositivePunctuality
I have always had great service from this location. Everyone is professional and nice. They are honest and reasonably price. They provide quality work that I trust.
Had a similar issue as a review below for a leak in my Infiniti. Took the car here and they said it was related to the subwoofer power cord. I was really surprised by their poor communication about when the car was going to be ready, saying surely it would only take a few days when in fact it took a week plus and multiple revisits because the problem wasn’t resolved properly. About a month after the last visit to pick up the car, the leak started happening again. I then took the car to the Infiniti dealership and they said it was unrelated to the subwoofer power cord, but rather that the sunroof drain grommets were both clogged and that was causing the leak. So totally wrong diagnostic from these guys and unfortunately paid for nothing.
My a/c was fixed quickly and everyone I interacted with was friendly and professional!
I was able to have the repair done without having to wait days for an appointment. Air conditioning repair was done in a short amount of time.
I didn't have an appointment with these guys and they were able to work me in their busy schedule to examine and fix my vehicle in a very timely manner. I will definitely let them care for my vehicle again!
Positive: Punctuality
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism
NEW
Had a similar issue as a review below for a leak in my Infiniti. Took the car here and they said it was related to the subwoofer power cord. I was really surprised by their poor communication about when the car was going to be ready, saying …More
Been a customer for 30 years and eight automobiles. Import Autohaus always gets things right.PositiveQuality, Professionalism
Fantastic service, knowledgeable techs. They service all of our cars- from the Porsche to the Dodge truck! Reasonably priced and great customer service!
As the owner of several old Mercedes automobiles I have discovered over the years that it is difficult to find a shop that is both willing and competent to work on them. Understanding that many mechanics are no longer working that were familiar with these old vehicles, and that many contemporary shops are not willing to work on them, it is very gratifying to find a place that is willing and compent to undertake that task. I have been satisfied with the work done by Import Autohaus and recommend them for your automotive repair needs.
Blew my clutch up in my heavily modified VW while out of town. Import auto was able to install the new clutch for a great price and even was able to resurface the flywheel, which saved me couple hundred at least. Ideal experience, and very impressed with the techs work! 4000 miles later and all is perfect!
Been a customer for 30 years and eight automobiles. Import Autohaus always gets things right.
Positive: Professionalism, Quality
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Blew my clutch up in my heavily modified VW while out of town. Import auto was able to install the new clutch for a great price and even was able to resurface the flywheel, which saved me couple hundred at least. Ideal experience, and very impressed with the techs work! 4000 miles later and all is perfect!
This place is awesome! They are fast, honest, and reasonable! There is a good reason they’re celebrating their 50th year in business.
As the owner of several old Mercedes automobiles I have discovered over the years that it is difficult to find a shop that is both willing and competent to work on them. Understanding that many mechanics are no longer working that were …More
Fantastic service. Never been happier with mechanical work on my vehicles. By far the best crew around.
Extremely disappointed in my service at import Autohaus. Brought my volkswagon in for timing belt and thermostat. when my wife drove car home she said it had a service light on. I read the code and it was a turbo sensor. I know a lot of …More
Extremely disappointed in my service at import Autohaus. Brought my volkswagon in for timing belt and thermostat. when my wife drove car home she said it had a service light on. I read the code and it was a turbo sensor. I know a lot of things had to be removed so I figured something was disconnected. Called Mike on Friday which was the next day and scheduled for Monday. Spoke with Mark on Monday who started arguing with me right away and said there was nothing in that area that would cause that problem and Mike was not in. I will say at least mark called me back and apologized said it was a bad morning. Yes and I just spent 2000 bucks and now have a service engine light on. That's a bad day! Brought into shop to have them double check their work while I had to take off work. Was informed that it was nothing that they had done and I had a turbo sensor out of calibration. Which would cost me another 250 bucka. So I picked up vehicle and ordered sensor without looking where sensor was located. I received my part and went to install only to find that sensor was not plugged in. When I informed Mike of problem he said he would talk with mechanic. Well that's great just spent 2 grand had to come back twice and he'll talk to mechanic. No mention of what can we do to make it right. I read all reviews before I went there thought I a good go to shop for my Volkswagon. Guess i will have to start looking again.
Very pleased
Excellent customer service. Courteous staff. Very impressed for it being my first time there. My appt time was kept and they didn’t take all day to complete the job.
Import AutoHaus is awesome. They are trustworthy, timely and have great customer service! I highly recommend this service center for any of your automobile maintenance needs.
Import Autohaus has kept my cars on the road for fifteen years. They’ve always been quick, reasonable and easy to work with. I’ve recommended Import to many friends and will continue to do so.
As a new resident to Richmond I was nervous to find a car shop that that I trusted. I have been throughly impressed since day one and would highly recommend. The staff are honest, hard working and accommodating! Very thankful to have you guys!
I had a great experience bringing my car to Import Autohaus. They were very friendly, helpful, fast, and sufficient. They're a great team of professionals that I would definitely bring my car back to again.