Our Reviews
Rating Breakdown
5
105
4
15
3
4
2
0
1
20
Very fast and thorough
Been a customer for 30 years and eight automobiles. Import Autohaus always gets things right.
This place is awesome! They are fast, honest, and reasonable! There is a good reason they’re celebrating their 50th year in business.
The staff was very nice and I was able to get an appointment the same day my car was ill which was great.
Fantastic service. Never been happier with mechanical work on my vehicles. By far the best crew around.
Fantastic service, knowledgeable techs. They service all of our cars- from the Porsche to the Dodge truck! Reasonably priced and great customer service!
My 2001Passat needed a new heater core since it was leaking coolant excessively. I didn’t have the time or willingness to remove my dashboard to access it. Import Autohaus has it fixed in a day.
Extremely disappointed in my service at import Autohaus. Brought my volkswagon in for timing belt and thermostat. when my wife drove car home she said it had a service light on. I read the code and it was a turbo sensor. I know a lot of things had to be removed so I figured something was disconnected. Called Mike on Friday which was the next day and scheduled for Monday. Spoke with Mark on Monday who started arguing with me right away and said there was nothing in that area that would cause that problem and Mike was not in. I will say at least mark called me back and apologized said it was a bad morning. Yes and I just spent 2000 bucks and now have a service engine light on. That's a bad day! Brought into shop to have them double check their work while I had to take off work. Was informed that it was nothing that they had done and I had a turbo sensor out of calibration. Which would cost me another 250 bucka. So I picked up vehicle and ordered sensor without looking where sensor was located. I received my part and went to install only to find that sensor was not plugged in. When I informed Mike of problem he said he would talk with mechanic. Well that's great just spent 2 grand had to come back twice and he'll talk to mechanic. No mention of what can we do to make it right. I read all reviews before I went there thought I a good go to shop for my Volkswagon. Guess i will have to start looking again.
As the owner of several old Mercedes automobiles I have discovered over the years that it is difficult to find a shop that is both willing and competent to work on them. Understanding that many mechanics are no longer working that were familiar with these old vehicles, and that many contemporary shops are not willing to work on them, it is very gratifying to find a place that is willing and compent to undertake that task. I have been satisfied with the work done by Import Autohaus and recommend them for your automotive repair needs.
Blew my clutch up in my heavily modified VW while out of town. Import auto was able to install the new clutch for a great price and even was able to resurface the flywheel, which saved me couple hundred at least. Ideal experience, and very impressed with the techs work! 4000 miles later and all is perfect!
Positive: Professionalism, Quality
Positive: Professionalism, Punctuality, Quality, Value
After purchasing a mk6 GTI in late 2018, I have been visiting Import Autohaus on Horsepen and Broad for all of my maintenance and minor modifications needs. …More
Positive: Professionalism, Punctuality, Quality, Value
After purchasing a mk6 GTI in late 2018, I have been visiting Import Autohaus on Horsepen and Broad for all of my maintenance and minor modifications needs.
They have an extremely knowledgeable staff who have been willing to answer any of my questions and the mechanic Mike, has even taken the time to speak with me personally when I needed help with more in depth issues.
They have prices that are reasonable if not better than the other local euro shops but their turn around is incredible! They are always upfront with the prices and quick to let you know if they run into unforseen problems that you may want to address. Never pushy, only informative.
I can't recommend Import Autohaus enough! My only caveat is they will ruin your expectations for any other business.
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Blew my clutch up in my heavily modified VW while out of town. Import auto was able to install the new clutch for a great price and even was able to resurface the flywheel, which saved me couple hundred at least. Ideal experience, and very impressed with the techs work! 4000 miles later and all is perfect!
This place is awesome! They are fast, honest, and reasonable! There is a good reason they’re celebrating their 50th year in business.
This place is awesome! They are fast, honest, and reasonable! There is a good reason they’re celebrating their 50th year in business.
As the owner of several old Mercedes automobiles I have discovered over the years that it is difficult to find a shop that is both willing and competent to work on them. Understanding that many mechanics are no longer working that were …More
Fantastic service. Never been happier with mechanical work on my vehicles. By far the best crew around.
Extremely disappointed in my service at import Autohaus. Brought my volkswagon in for timing belt and thermostat. when my wife drove car home she said it had a service light on. I read the code and it was a turbo sensor. I know a lot of …More
I had a great experience bringing my car to Import Autohaus. They were very friendly, helpful, fast, and sufficient. They're a great team of professionals that I would definitely bring my car back to again.
Very pleased
Excellent customer service. Courteous staff. Very impressed for it being my first time there. My appt time was kept and they didn’t take all day to complete the job.
If you have a BMW or a Benz that isn't running up to par, don't even think about taking it anywhere else. These guys are great - good work done quickly for a reasonable price. They helped me get my battered old C-class back up to snuff, and …More
The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but …More
The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but give you a price that aligns with the actual cost (not the inflated dealer price).I had an issue where my water pump failed and they got me in quickly, identified the issue, filed the extended warranty invoice for me, and got everything fixed that day. Heck, the owner even gave me a ride home so I didn't have to wait there.Great people, great service. Enough said.
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