Our Reviews


Average User Rating

2.12 / 5

Rating Breakdown

5
110
4
16
3
5
2
0
1
23

Apr 18, 2021
3 years ago
Positive: Professionalism

Mar 25, 2021
3 years ago
NEW

Dec 29, 2020
4 years ago
Had a similar issue as a review below for a leak in my Infiniti. Took the car here and they said it was related to the subwoofer power cord. I was really surprised by their poor communication about when the car was going to be ready, saying …More

Dec 14, 2020
4 years ago

Dec 11, 2020
4 years ago
Critical: Professionalism, Quality, Value Was told two different things, 108.00 to diagnose the vehicle and then it jumps up to 700 due to "the type of vehicle you have" if that were the case they should've just said that over the phone before I brought the car in. I even …More

Oct 5, 2020
4 years ago

Oct 5, 2020
4 years ago

Oct 5, 2020
4 years ago

Oct 5, 2020
4 years ago

Oct 5, 2020
4 years ago

Oct 5, 2020
4 years ago
Very fast and thorough

Oct 5, 2020
4 years ago
Been a customer for 30 years and eight automobiles. Import Autohaus always gets things right.PositiveQuality, Professionalism

Oct 5, 2020
4 years ago
My a/c was fixed quickly and everyone I interacted with was friendly and professional!PositivePunctuality

Oct 5, 2020
4 years ago
This place is awesome! They are fast, honest, and reasonable! There is a good reason they’re celebrating their 50th year in business.

Oct 5, 2020
4 years ago
Fantastic service. Never been happier with mechanical work on my vehicles. By far the best crew around.

Oct 5, 2020
4 years ago
The staff was very nice and I was able to get an appointment the same day my car was ill which was great.

Oct 5, 2020
4 years ago
My 2001Passat needed a new heater core since it was leaking coolant excessively. I didn’t have the time or willingness to remove my dashboard to access it. Import Autohaus has it fixed in a day.

Oct 5, 2020
4 years ago
They were great to work with they fixed my convertible top and got me the car back in 24 hours Mike and the crew have worked on my Mercedes , BMW and even my Saab convertible always professional

Oct 5, 2020
4 years ago
As the owner of several old Mercedes automobiles I have discovered over the years that it is difficult to find a shop that is both willing and competent to work on them. Understanding that many mechanics are no longer working that were familiar with these old vehicles, and that many contemporary shops are not willing to work on them, it is very gratifying to find a place that is willing and compent to undertake that task. I have been satisfied with the work done by Import Autohaus and recommend them for your automotive repair needs.

Oct 5, 2020
4 years ago
Blew my clutch up in my heavily modified VW while out of town. Import auto was able to install the new clutch for a great price and even was able to resurface the flywheel, which saved me couple hundred at least. Ideal experience, and very impressed with the techs work! 4000 miles later and all is perfect!

Jul 22, 2020
4 years ago
This place is awesome! They are fast, honest, and reasonable! There is a good reason they’re celebrating their 50th year in business.

Jun 4, 2020
4 years ago
Been a customer for 30 years and eight automobiles. Import Autohaus always gets things right.

Apr 18, 2020
4 years ago
Positive: Professionalism, Quality

Mar 12, 2020
4 years ago
Positive: Professionalism, Punctuality, Quality, Value After purchasing a mk6 GTI in late 2018, I have been visiting Import Autohaus on Horsepen and Broad for all of my maintenance and minor modifications needs. …More

Feb 15, 2020
5 years ago
Positive: Professionalism, Punctuality, Quality, Value After purchasing a mk6 GTI in late 2018, I have been visiting Import Autohaus on Horsepen and Broad for all of my maintenance and minor modifications needs. They have an extremely knowledgeable staff who have been willing to answer any of my questions and the mechanic Mike, has even taken the time to speak with me personally when I needed help with more in depth issues. They have prices that are reasonable if not better than the other local euro shops but their turn around is incredible! They are always upfront with the prices and quick to let you know if they run into unforseen problems that you may want to address. Never pushy, only informative. I can't recommend Import Autohaus enough! My only caveat is they will ruin your expectations for any other business.

Jan 29, 2020
5 years ago
- Blew my clutch up in my heavily modified VW while out of town. Import auto was able to install the new clutch for a great price and even was able to resurface the flywheel, which saved me couple hundred at least. Ideal experience, and very impressed with the techs work! 4000 miles later and all is perfect!

Dec 31, 2019
5 years ago
This place is awesome! They are fast, honest, and reasonable! There is a good reason they’re celebrating their 50th year in business.

Dec 12, 2019
5 years ago
As the owner of several old Mercedes automobiles I have discovered over the years that it is difficult to find a shop that is both willing and competent to work on them. Understanding that many mechanics are no longer working that were …More

Nov 20, 2019
5 years ago
Fantastic service. Never been happier with mechanical work on my vehicles. By far the best crew around.

Oct 5, 2019
5 years ago

Oct 5, 2018
6 years ago
Import Autohaus has kept my cars on the road for fifteen years. They’ve always been quick, reasonable and easy to work with. I’ve recommended Import to many friends and will continue to do so.

Oct 5, 2018
6 years ago
I had a great experience bringing my car to Import Autohaus. They were very friendly, helpful, fast, and sufficient. They're a great team of professionals that I would definitely bring my car back to again.

Oct 5, 2018
6 years ago
As a new resident to Richmond I was nervous to find a car shop that that I trusted. I have been throughly impressed since day one and would highly recommend. The staff are honest, hard working and accommodating! Very thankful to have you guys!

Oct 5, 2017
7 years ago
Trustworthy. Tremendous respect for how these guys conduct their business. The bill is always correct, and they go above and beyond to take care of the repairs the best way for the customer.

Oct 5, 2017
7 years ago
If you have a BMW or a Benz that isn't running up to par, don't even think about taking it anywhere else. These guys are great - good work done quickly for a reasonable price. They helped me get my battered old C-class back up to snuff, and they used good aftermarket parts - Bosch, just as advertised. Everyone here is friendly, cares about their customers, and clearly loves cars. Most people these days are reluctant to switch mechanics without someone they personally know giving a recommendation, but I didn't know anyone local when I needed work done, so I trusted the Google reviews. You should too, because these guys are the best in town. I've shopped around a little since that first visit and these guys really are the best. Take my advice - if you have a German car of any kind (BMW, MB, VW, Audi) or, in fact, any car, bring it to these guys.

Apr 12, 2017
7 years ago
If you have a BMW or a Benz that isn't running up to par, don't even think about taking it anywhere else. These guys are great - good work done quickly for a reasonable price. They helped me get my battered old C-class back up to snuff, and …More

Oct 5, 2016
8 years ago
Always a good experience. Won't take my car anyplace else.

Oct 5, 2016
8 years ago
Worked us in, got the part and got it installed, job done--fast, efficient! AS Always!

Oct 5, 2016
8 years ago
New customer-- fast, courteous and efficient service. Reasonably priced, too.

Oct 5, 2016
8 years ago
Outstanding service and Outstanding customer service ! These guys are 10 times better than the MERCEDES Dealership - The prices are great and their knowledge is exceptional !

Apr 18, 2014
10 years ago

Apr 12, 2014
10 years ago
The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but …More

Oct 5, 2013
11 years ago
The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but give you a price that aligns with the actual cost (not the inflated dealer price).I had an issue where my water pump failed and they got me in quickly, identified the issue, filed the extended warranty invoice for me, and got everything fixed that day. Heck, the owner even gave me a ride home so I didn't have to wait there.Great people, great service. Enough said.

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