Our Reviews
Rating Breakdown
5
105
4
15
3
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2
0
1
20
Trustworthy. Tremendous respect for how these guys conduct their business. The bill is always correct, and they go above and beyond to take care of the repairs the best way for the customer.
Import AutoHaus is awesome. They are trustworthy, timely and have great customer service! I highly recommend this service center for any of your automobile maintenance needs.
As a new resident to Richmond I was nervous to find a car shop that that I trusted. I have been throughly impressed since day one and would highly recommend. The staff are honest, hard working and accommodating! Very thankful to have you guys!
Import Autohaus has kept my cars on the road for fifteen years. They’ve always been quick, reasonable and easy to work with. I’ve recommended Import to many friends and will continue to do so.
Have known Frank and family for years. He treats his customers just like one of his family. His staff is courteous and highly skilled. If you are a foreign car lover, like I am, you need not to go anywhere else. And, to add to all of that, he gives you a 2 year/24,000 mile warranty. No one else does that.Don't wait, go now!
Have known Frank and family for years. He treats his customers just like one of his family. His staff is courteous and highly skilled. If you are a foreign car lover, like I am, you need not to go anywhere else. And, to add to all of that, …More
New customer-- fast, courteous and efficient service. Reasonably priced, too.
Worked us in, got the part and got it installed, job done--fast, efficient! AS Always!
Always a good experience. Won't take my car anyplace else.
Outstanding service and Outstanding customer service ! These guys are 10 times better than the MERCEDES Dealership - The prices are great and their knowledge is exceptional !
If you have a BMW or a Benz that isn't running up to par, don't even think about taking it anywhere else. These guys are great - good work done quickly for a reasonable price. They helped me get my battered old C-class back up to snuff, and they used good aftermarket parts - Bosch, just as advertised. Everyone here is friendly, cares about their customers, and clearly loves cars. Most people these days are reluctant to switch mechanics without someone they personally know giving a recommendation, but I didn't know anyone local when I needed work done, so I trusted the Google reviews. You should too, because these guys are the best in town. I've shopped around a little since that first visit and these guys really are the best. Take my advice - if you have a German car of any kind (BMW, MB, VW, Audi) or, in fact, any car, bring it to these guys.
If you have a BMW or a Benz that isn't running up to par, don't even think about taking it anywhere else. These guys are great - good work done quickly for a reasonable price. They helped me get my battered old C-class back up to snuff, and …More
this review was intended for Brandermill store...can't delete the one star...and refuse to rate it more...
The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but …More
The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but give you a price that aligns with the actual cost (not the inflated dealer price).I had an issue where my water pump failed and they got me in quickly, identified the issue, filed the extended warranty invoice for me, and got everything fixed that day. Heck, the owner even gave me a ride home so I didn't have to wait there.Great people, great service. Enough said.
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l Guide · 89 reviews · 40 photos
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l Guide · 17 reviews