Our Reviews

Extremely disappointed in my service at import Autohaus. Brought my volkswagon in for timing belt and thermostat. when my wife drove car home she said it had a service light on. I read the code and it was a turbo sensor. I know a lot of …More

Extremely disappointed in my service at import Autohaus. Brought my volkswagon in for timing belt and thermostat. when my wife drove car home she said it had a service light on. I read the code and it was a turbo sensor. I know a lot of things had to be removed so I figured something was disconnected. Called Mike on Friday which was the next day and scheduled for Monday. Spoke with Mark on Monday who started arguing with me right away and said there was nothing in that area that would cause that problem and Mike was not in. I will say at least mark called me back and apologized said it was a bad morning. Yes and I just spent 2000 bucks and now have a service engine light on. That's a bad day! Brought into shop to have them double check their work while I had to take off work. Was informed that it was nothing that they had done and I had a turbo sensor out of calibration. Which would cost me another 250 bucka. So I picked up vehicle and ordered sensor without looking where sensor was located. I received my part and went to install only to find that sensor was not plugged in. When I informed Mike of problem he said he would talk with mechanic. Well that's great just spent 2 grand had to come back twice and he'll talk to mechanic. No mention of what can we do to make it right. I read all reviews before I went there thought I a good go to shop for my Volkswagon. Guess i will have to start looking again.

Very pleased

Excellent customer service. Courteous staff. Very impressed for it being my first time there. My appt time was kept and they didn’t take all day to complete the job.

Import AutoHaus is awesome. They are trustworthy, timely and have great customer service! I highly recommend this service center for any of your automobile maintenance needs.

Import Autohaus has kept my cars on the road for fifteen years. They’ve always been quick, reasonable and easy to work with. I’ve recommended Import to many friends and will continue to do so.

I had a great experience bringing my car to Import Autohaus. They were very friendly, helpful, fast, and sufficient. They're a great team of professionals that I would definitely bring my car back to again.

As a new resident to Richmond I was nervous to find a car shop that that I trusted. I have been throughly impressed since day one and would highly recommend. The staff are honest, hard working and accommodating! Very thankful to have you guys!

Have known Frank and family for years. He treats his customers just like one of his family. His staff is courteous and highly skilled. If you are a foreign car lover, like I am, you need not to go anywhere else. And, to add to all of that, he gives you a 2 year/24,000 mile warranty. No one else does that.Don't wait, go now!

Have known Frank and family for years. He treats his customers just like one of his family. His staff is courteous and highly skilled. If you are a foreign car lover, like I am, you need not to go anywhere else. And, to add to all of that, …More

Worked us in, got the part and got it installed, job done--fast, efficient! AS Always!

Trustworthy. Tremendous respect for how these guys conduct their business. The bill is always correct, and they go above and beyond to take care of the repairs the best way for the customer.

If you have a BMW or a Benz that isn't running up to par, don't even think about taking it anywhere else. These guys are great - good work done quickly for a reasonable price. They helped me get my battered old C-class back up to snuff, and they used good aftermarket parts - Bosch, just as advertised. Everyone here is friendly, cares about their customers, and clearly loves cars. Most people these days are reluctant to switch mechanics without someone they personally know giving a recommendation, but I didn't know anyone local when I needed work done, so I trusted the Google reviews. You should too, because these guys are the best in town. I've shopped around a little since that first visit and these guys really are the best. Take my advice - if you have a German car of any kind (BMW, MB, VW, Audi) or, in fact, any car, bring it to these guys.

If you have a BMW or a Benz that isn't running up to par, don't even think about taking it anywhere else. These guys are great - good work done quickly for a reasonable price. They helped me get my battered old C-class back up to snuff, and …More

New customer-- fast, courteous and efficient service. Reasonably priced, too.

this review was intended for Brandermill store...can't delete the one star...and refuse to rate it more...

Always a good experience. Won't take my car anyplace else.

Outstanding service and Outstanding customer service ! These guys are 10 times better than the MERCEDES Dealership - The prices are great and their knowledge is exceptional !

The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but …More

The gentlemen at Import Autohaus are very knowledgeable as well as professional and fair. I take my BMW there for all maintenance work and wouldn't have anybody else touch it. They have the exact same parts and products as the dealer, but give you a price that aligns with the actual cost (not the inflated dealer price).I had an issue where my water pump failed and they got me in quickly, identified the issue, filed the extended warranty invoice for me, and got everything fixed that day. Heck, the owner even gave me a ride home so I didn't have to wait there.Great people, great service. Enough said.

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