Our Reviews
Rating Breakdown
5
759
4
37
3
14
2
20
1
141


Erica Simonitis
Jan 13, 2025
1 month ago
1 month ago
I have done my inspection here two years in a row. The first year was amazing. This year felt very different. Two main things are driving this feeling for me.
1. I felt a bit forgotten during the process. I arrived for my 8a appointment and my car was inspected by 9:30. I was told the brake pads I needed would be installed and finished by 11-11:30. I said I’d happily wait, but did need to leave for work by the afternoon if they thought that would lineup. At 12:40, I checked in at the desk and was told the part hadn’t arrived and now the car would be finished until 2:30. These things happen when relying on vendors I understand completely, but it would have been so helpful to understand the estimate had changed by 3 hours if someone could have called or come up knowing I was there. My car was actually done at 3:30 that day.
2. My inspections with the brake pads ended up costing ~$714. That was ok. I was quoted another ~$850 to align my two front tires which were -1° camber. I understand that small businesses are not immune from inflation and strongly believe your mechanics should be paid top dollar, but this quote felt a few hundred dollars higher than the area’s going rate. Give the cost, I no longer believe I can afford doing typical services with you.
I do want to say the cashiers and receptions were continually friendly. They are great reps for your team.
Apologies if there are multiple submissions, the link was giving an error message on the first tries.

Pat Condron
Dec 19, 2024
1 month ago
1 month ago
Never recharged my battery after putting in new alternator. Still have to jump car to get it started because I have not had the time to drive around and allow the battery to charge.

Lisa Kruzinski
Dec 9, 2024
2 months ago
2 months ago
Dear Schafers auto
I initially brought my vehicle to Monroe for a tune-up to address a check engine light indicating a cylinder one misfire. When the issue persisted, I was referred to Mr. Tire, where they performed a compression test and determined the motor was beyond repair.
Seeking a second opinion, I contacted B&B, who referred me to Schafer’s Auto. Upon inspection, Chris at Schafer’s assured me the motor was in good condition after completing $4,300 worth of repairs. However, the same error code reappeared just days later. After further inspection, I was informed the motor was indeed beyond repair—precisely the issue I had initially sought to address and which should be covered under warranty.
When I contacted Assured, the representative stated they had spoken with your team and believed you were replacing $5,000 worth of parts on a motor that was already faulty. This situation has caused significant frustration and financial strain.
I would appreciate clarity on how this will be resolved, as the initial misdiagnosis and additional costs could have been avoided. I am seeking a fair resolution to rectify this matter promptly.
Sincerely,
Lisa kruzinski

Jay Fox
Dec 6, 2024
2 months ago
2 months ago
Your manager was very helpful and hopefully the problem I was there for won't happen again and if it does I'll bring it back as she suggested have a great holiday thanks for reaching out Jay Fox

Jay Fox
Dec 6, 2024
2 months ago
2 months ago
Your manager was very helpful and hopefully the problem I was there for won't happen again and if it does I'll bring it back as she suggested have a great holiday thanks for reaching out Jay Fox
Very nice people, and car was fixed fast and efficiently
I've always had a positive experience, and the staff has been very clear in setting expectations for timing and explaining costs
They do such a fantastic job. Every time I go there I'm just so happy with the results. I'm going to buy another car just so they can fix that one too...
Schafer’s Auto Center is fantastic! It’s like a well-oiled machine (no pun intended!). These guys are professionals. And more than anything, I trust their work! Thanks, guys!
Second time coming here and I've been nothing but satisfied!
Immediate service, comfortable waiting area, and fast turnaround times. Very happy with Schafer’s.
I had an issue and they made it right immediately, the staff here were all very kind and friendly towards me. They also gave me chocolate ! ❤️
Always a great experience. I’m completely satisfied with all of my visits. I love the accommodations and overall knowledge of all of the staff. Thank you guys for always looking out for my best interest.
It’s very rare you can legitimately give out 5 stars. I’m also not someone who ever does reviews unless it’s really bad service or really good. Schafers was absolute 5 star service. From my initial phone call to see if they could complete this job to getting it done extremely quickly & properly they are nothing short of amazing & friendly! I’ll be back! Thanks guys!
I needed my timing belt fixed .Excellent service and I was able to do an after hours pickup . Very very convenient
I went to fix the AC for my old 1999 Mazda Miata. The service was excellent, and the staff were helpful! Although the AC was bad and had some broken, noncontinued hoses, the overall process went smoothly, and they managed to find the parts. I would always recommend this and consider bringing my car again to do more on it.

Jim Simon
Sep 23, 2024
4 months ago
4 months ago
My volvo xc40 recharge was returned with a perfume smell and smears in window , dash and door.
They always took excellent care of my car! Its at 200,000 miles and going strong with zero issues! Preventative care!ServicesGeneral repairs & maintenance, Oil change
Just outstanding service. My car needed a lot of work to clear inspection. They gave me a weekend to think it over, free of charge, and even gave me a discount beyond the already reasonable price. This is my garage for life.
Completely satisfied. Treated very nice