Our Reviews
Rating Breakdown
5
380
4
25
3
10
2
16
1
114
Go in for a couple quick things. Come out 2 hours later, no communication, with only one request filled (at double the price you'd pay elsewhere). And what happened to the free car wash?
I went for an oil change. The customer service over the phone and in person was super friendly & helpful (name dropping Jennifer for being so sweet). They send you an inspection update over text, and didn't try to push my (minor) car issues …More
Donna S.
Jan 8, 2021
2 weeks ago
2 weeks ago
I do not recommend this auto center. Not sure how Covid safe they are. Besides Covid I'm very disappointed and will not be using their services again or recommending them. Always trying to sell you something that you don't need, check your bill there's always extra charges
I really need somebody that I can trust because I don't know anything about cars. I do not trust them at all.
Positive: Professionalism
After receiving their flyer by mail yesterday, I decided to drop by and see if I could get a new car inspection today.I spoke with Jennifer and found her to be extremely helpful and friendly. Although by appointment only she was able to …More
Critical: Professionalism, Punctuality, Quality, Value
Dishonest inspection practices. They found $1,400 repair on my car and it failed inspection. I took the same car to a dealership the next day and it passed, with no repairs needed. I would never go here again.
Rips you off charge three times as much for auto repair
Positive: Punctuality, Quality
I cannot say enough good things about the service at Schaffer's. From the moment you walk in until the time you drive away, you feel like family. They provide honest and timely feedback about how to best care for your car. Having work done …More
Positive: Professionalism, Quality
I cannot say enough about the level of customer service I received by ALL members of this business, especially the owner. It took a lot longer than anticipated to finish the work on my car. However, Michael knew I needed my car for work the …More
Outstanding services! They don't miss a detail when it comes to your car, and vehicle safety. Quality service with a high standard.
Good customer service!
They get the job done professionally.
Great work
Emily Williams
Nov 16, 2020
2 months ago
2 months ago
Great, reliable service every time. Great detailed reports after an inspection and good communication. Definitely recommend.
My state Inspection was quick and easy, no snags and straight to the point! I enjoy their photo documentation of the vehicle and the digital summary they provide!
Christopher F.
Nov 9, 2020
2 months ago
2 months ago
Upcharged through the roof! Brought in for an emergency repair. Asked them to inspect the car while it was in. Called me and quoted me a price, gave them the go ahead. Week later called and said wrong part its actually twice as much and an additional 500 - 700 dollars of work needed to be done to pass inspection. Get the car back and the inspection wasn't done, when inquired they said oh our mistake, we can do it but it will cost this much more. Very misleading, never again! The extra work I agreed to was to pass inspection why would you give if back after 3k worth of work with an out of date inspection sticker still. I brought my car there because I trusted them in the past. My mistake was letting them know that and they took advantage of it. After this experience other things add up as well, like how every time it has been there they tried to get me to buy a new battery. I just got one 5 months ago and they tried to tell me it tested low. Be careful with places like this!
Robert S.
Nov 3, 2020
2 months ago
2 months ago
excellent customer service, trained mechanics . family mechanic done right, retorted 2003 jeep, stolen at 300 miles , but satisfied with mechanics work , from wipers to shocks
5 plus stars
happy customer!, motor flush, inspection
As usual, pleasant and professional mechanics.
So let me tell you about this wonderful place I came across by luck.
I have been looking for a place to check what was happening to my car after the check engine light came on. I had no clue what was happening as i needed that …More
Positive: Professionalism
I was struggling to find a place that would help me with my out of state emissions testing until I came across Schafer's. When I called they walked me through the process and told me how they've done it for other individuals. None of the …More
DON’T BE FOOLED BY THEIR OVERLY NICE CUSTOMER SERVICE. They are sneaky, and not to be trusted with your car. …More
Positive: Professionalism, Punctuality
It was a great experience. They me updated every step along the way.And found a safety problem that I thought was just brakes. Thank you for the care you always take with my car.
Barbara Adams
Sep 8, 2020
4 months ago
4 months ago
It was a great experience. You kept me updated every step along the way.And found a safety problem that I thought was just brakes. Thank you for the care you always take with my car.
Harry Wible
Aug 28, 2020
4 months ago
4 months ago
Great Service Friendly Staff
Positive: Professionalism, Punctuality, Quality, Value
For decades I found myself troubled by unwanted car repairs. This lead to trial and error in finding a reputable service station. Honesty is a number one policy when repairing your hard-earned transportation, and with Schafer's Auto Center, …More
Positive: Professionalism, Punctuality, Quality, Value
They stand behind their work. I had a new alternator put in by the dealer. It died again after only 15 months and they told me it was outside their one year warranty. Schafer's replaced with a new alternator and offers a lifetime warranty. …More
Positive: Professionalism, Quality
William Sullivan
Jul 25, 2020
6 months ago
6 months ago
Everyone is great and they treat you excellent.
Positive: Professionalism
Excellent shop they were great to work with and very friendly. Highly recommended for automotive needs.
Nada Hall
Jun 24, 2020
7 months ago
7 months ago
I was very satified with the work on my car
Positive: Professionalism, Punctuality, Quality, Value
Great customer service! The owner, Mike is a stand up guy and does good work. Had both of my catalytic converters stolen and he was able to replace them with a universal one, that ended up saving me a good $1000. Along with that, he offered …More
Positive: Professionalism, Punctuality, Quality, Value
The mechanic I used for the past 6 years seems to have shutdown unexpectedly perhaps due to covid. I needed an oil change, my ac checked out, and my muffler started making noise. Having a good autoshop that I can trust is always a concern …More
Positive: Professionalism
Positive: Professionalism, Punctuality
Took my Chrysler there and they was back to me within an hour for the quotes they go above and beyond for there customers would highly recommended going there for fixes p.s so may Machanic gave me a hard time but mike was right there
Positive: Professionalism, Punctuality, Quality
Mike and his crew always go above and beyond. The service is top notch (contactless payment, cleaning your car, honest feedback), the communication is incredible (automated reports with details and photos). You won’t find a better mechanic in Philadelphia, period.
Judith Weber
Apr 3, 2020
9 months ago
9 months ago
Best ever honest reliable,
Charell Grant
Apr 2, 2020
9 months ago
9 months ago
I believe you deserve a 10! This is why I've been with you so long
I went to Schafer’s for some exhaust work to pass the state inspection and it was the best decision I’ve ever made. We just moved here from Atlanta and had been to two other shops where we felt like we were being taken for all of our money. …More
I went to Schafer’s for some exhaust work to pass the state inspection and it was the best decision I’ve ever made. We just moved here from Atlanta and had been to two other shops where we felt like we were being taken for all of our money. I went to Schafer and Mike hooked me up with the exhaust work and state inspection for a third of what the others were charging. He was super nice and went the extra mile to help us out.
When you find a good mechanic you stick with them. We are a three car family and every one of them is going to Schafer for their maintenance and inspections. You won’t regret going here!
