Our Reviews

Excellent

So friendly, convenient, and professional. Best Automotive service in the city!

So convenient kind and professional. Best automotive service in the city

Listen!! Let's be real. As a woman, if you (like me) know nothing about cars, getting car stuff done can feel like a crapshoot because it's 50/50 on if they're gonna rip you off. Never ever that at Schafer's! They're incredible. Everyone from front desk to the techs are patient, kind, and so willing to explain what's going on, lay out the options, and help w/ pricing when they can. I go to them for everything, inspections to major repairs, and the twice-a-year tire alignment (thanks, south Philly roads). A feature I really love: they send you a text after each appt with a link to a full diagnostic where each aspect of the vehicle is graded great, okay, and needs work, which is so helpful for planning for big expenses. Just another example of their transparent, customer-focused perspective.

RIPOFF ARTIST - STAY AWAY!! I took my car to Schafer b/c of leaking brake fluid. I specifically requested for them to look at this issue and let me know what they find. They said to look at the car they charge $79 plus tax - no problem I get it. The next day I received a text with photos of my car and a list of various unrelated issues they suggested I should fix which totaled $2,700.00. When I called the shop I spoke to Armon who tried to use fear based sales tactics trying to convince me my car needed this extra work none of which was related to the brake fluid problem. When I asked Armon for a price on fixing the brake fluid leak he said they would do it for $720. but would make me sign a release that would release them from liability. I quickly realized these people are FOS, liars, and not to be trusted. When I went to pick up my car I was greeted by a super rude women who warned me to be careful driving my car b/c the breaks were low so I asked her if I could purchase break fluid from her and she said she wouldn't sell it to me. I guess you can call that passive aggressive. She couldn't have been nastier and was totally pissed I was on to their scamming BS and taking my car elsewhere. Armon was there but didn't have the balls to look at me b/c he as well realized I was on to his scamming BS and I know a few things about cars (totally caught in lies). Long story short, I drove safely to another local shop and they repaired my brake fluid leak - the whole job cost $149.00 parts and labor included from a very honest and skilled mechanic. Do yourself a favor and stay away from Schafer's Auto, they prey on people who do not understand cars, they over sell and over charge for repairs that are not needed.