Our Reviews


Average User Rating

4.27 / 5

Rating Breakdown

5
421
4
28
3
10
2
16
1
117

Jan 22, 2015
7 years ago
Have been taking vehicles to them for years and never had any issues until recently.  A few weeks back took the car a for a leaking radiator, a hose, something that left antifreeze in the street.  Picked it up after it was fixed and a few days later it did the same thing.  Took it back, it seems like they don't listen to what the problem is, for it to be fixed again.  The following day they called to ask for the original key to the car, the one with a chip in it. I never had a key with a chip in it for the car.  It's fixed again, I go to pick up the car, it will not start,  or if it starts it will not stay on.  I cannot drive it out of the lot. I took it in for the leaking issue and now they tell my ignition needs to be fixed,  I was told about 186 bucks worth of fixing.  I was told the labor would be free since I was kind of aggravated.  I get there to pick up the car and they charged 300 bucks,  89 bucks of it for labor.    No one offered any reasons as to why the labor charge was added when I was told it would be.  I get the car home and the next day, again I have leaking antifreeze in the street.  so several hundreds of dollars, and I still have a leaking car.    So much for quality work and customer service.

Marc Y
Jan 15, 2015
7 years ago
These guys take great care of my cars. Thanks Pete!

Anonymous
Jan 5, 2015
7 years ago
Been going there for years and have to wait 3-4 hours to find out the car has been sitting without being look at. Very short staff especially during the holiday. Was told long wait but should have at least have the courtesy to call my cell to say cannot get to you today but make an appointment instead. Would have return but I came back on my own with out them calling me. Had I not come back I would have waited mores wasted hours Horrible Service and should get extra help during the holidays.

bryant k. S
Dec 29, 2014
7 years ago
Everything was excellent

Issa L
Dec 23, 2014
7 years ago
I have absolutely no complaints with the services that have been provided to me thus far. I've been here multiple times to have work done on my 2013 Subaru Legacy and these guys have done outstanding work. I've had exhaust work done, oil changes, tire rotations, tire mounting, and inspections. They have exceeded my expectations every time. The staff is extremely friendly and always helpful. I would also like to add that I am quite impressed by the layout of the shop. You can tell that it was designed with the intent of pleasing the customers. With hot coffee, sofas, and a flat screen TV with premium channels upstairs how could you complain. I highly recommend them and will continue to travel from Feasterville just to bring my vehicle to them.

Isadora H.
Dec 21, 2014
7 years ago
USED to *adore* them - went there faithfully for over ten years for three different cars - but since Bill has been gone it's a very different place. In the past they never failed to fix things right the first time or VERY rarely say they couldn't. More recently my husband and I took our cars in with a variety of problems (engine warning light, tire, brakes, etc.) and every time "fixing" it took more than one trip - would seem ok at first, them the problem would recur and they'd say it was something different. Last year when the same engine warning light came on for the fourth time I traded my car in as is and started fresh with a new car and a new repair place.

Dec 21, 2014
7 years ago
USED to *adore* them - went there faithfully for over ten years for three different cars - but since Bill has been gone it's a very different place. In the past they never failed to fix things right the first time or VERY rarely say they couldn't. More recently my husband and I took our cars in with a variety of problems (engine warning light, tire, brakes, etc.) and every time "fixing" it took more than one trip - would seem ok at first, them the problem would recur and they'd say it was something different. Last year when the same engine warning light came on for the fourth time I traded my car in as is and started fresh with a new car and a new repair place.

Mary T
Dec 18, 2014
7 years ago
These guys are friendly and so sweet! It's hard to believe that they are such great mechanics, but they are!!!!!!

Dec 14, 2014
7 years ago
So I'm not usually one to write reviews, but in this instance i need to. Crooks would seem to be a fitting word to describe this shop. I myself do the majority of work on my own vehicles, but exhaust can require some welding which is easier done in a shop set up for such. I needed 2 soft flexes replaced and welded in my car. Dropped it off for that and inspection. Got a call about two hours later saying i needed new windshield wipers and to have my dirty coolant flushed to pass inspection. The radiator is only about 2 months old now, and so is the coolant in it which you can't even see because its a closed loop system. Wipers are new Bosch from august. Basically, an upsell of bullshit. Forget the inspection, weld up the joint and call me when its done. two soft joint which are about $40 each anywhere,cost me $200 and the weld cost me another $250, seriously?  I can't recommend them....at all.

Bobby G.
Dec 14, 2014
7 years ago
So I'm not usually one to write reviews, but in this instance i need to. Crooks would seem to be a fitting word to describe this shop. I myself do the majority of work on my own vehicles, but exhaust can require some welding which is easier done in a shop set up for such. I needed 2 soft flexes replaced and welded in my car. Dropped it off for that and inspection. Got a call about two hours later saying i needed new windshield wipers and to have my dirty coolant flushed to pass inspection. The radiator is only about 2 months old now, and so is the coolant in it which you can't even see because its a closed loop system. Wipers are new Bosch from august. Basically, an upsell of bullshit. Forget the inspection, weld up the joint and call me when its done. two soft joint which are about $40 each anywhere,cost me $200 and the weld cost me another $250, seriously? I can't recommend them....at all.

Dec 14, 2014
7 years ago
So I'm not usually one to write reviews, but in this instance i need to. Crooks would seem to be a fitting word to describe this shop. I myself do the majority of work on my own vehicles, but exhaust can require some welding which is easier done in a shop set up for such. I needed 2 soft flexes replaced and welded in my car. Dropped it off for that and inspection. Got a call about two hours later saying i needed new windshield wipers and to have my dirty coolant flushed to pass inspection. The radiator is only about 2 months old now, and so is the coolant in it which you can't even see because its a closed loop system. Wipers are new Bosch from august. Basically, an upsell of bullshit. Forget the inspection, weld up the joint and call me when its done. two soft joint which are about $40 each anywhere,cost me $200 and the weld cost me another $250, seriously? I can't recommend them....at all.

ANNA T
Dec 9, 2014
7 years ago
I have been going to Schafer's for years. Their workmanship is outstanding!I trust them 100% with my car and when there is a problem, it is always explained to me in a clear, friendly and professional manner.

Marc Y
Dec 5, 2014
7 years ago
Car is running fine as wine!

Nov 30, 2014
7 years ago
I've been coming here for years. I don't think there is a better group of mechanics in the city. They are honest and decent people with reasonable prices. They have recently streamlined some of the business and making appointments and keeping track of oil changes is much easier. They called me to schedule the oil change! Granted the lady I spoke with failed to actually enter the appointment in the computer, I was still seen at my appt. time, and was out within the hour. Mike has always been a decent guy at the front. He has seen me through my crappy Lancer and now my more reliable Honda Fit. He always remembers me and always gives me the honest truth about what my car needs and what it can do without and for how long it can do without. They have in the past had some long wait times, and judging by other reviews they still have some issues with that. The past 2 times I went, I was in and out! Other times I just brought my computer and worked (free wifi there) in their cozy upstairs area that looks onto the garage and mechanics. But bottom line, I can handle a long wait time if needed b/c I know I am getting good work done by (I'll say it again) honest people. They won't rip me off, and they will do the job right. I think lots of other people know this too, and that is why they can have such long waits. I'm grateful for them.

Leslie G.
Nov 30, 2014
7 years ago
I've been coming here for years. I don't think there is a better group of mechanics in the city. They are honest and decent people with reasonable prices. They have recently streamlined some of the business and making appointments and keeping track of oil changes is much easier. They called me to schedule the oil change! Granted the lady I spoke with failed to actually enter the appointment in the computer, I was still seen at my appt. time, and was out within the hour. Mike has always been a decent guy at the front. He has seen me through my crappy Lancer and now my more reliable Honda Fit. He always remembers me and always gives me the honest truth about what my car needs and what it can do without and for how long it can do without. They have in the past had some long wait times, and judging by other reviews they still have some issues with that. The past 2 times I went, I was in and out! Other times I just brought my computer and worked (free wifi there) in their cozy upstairs area that looks onto the garage and mechanics. But bottom line, I can handle a long wait time if needed b/c I know I am getting good work done by (I'll say it again) honest people. They won't rip me off, and they will do the job right. I think lots of other people know this too, and that is why they can have such long waits. I'm grateful for them.

Nov 30, 2014
7 years ago
I've been coming here for years. I don't think there is a better group of mechanics in the city. They are honest and decent people with reasonable prices. They have recently streamlined some of the business and making appointments and keeping track of oil changes is much easier. They called me to schedule the oil change! Granted the lady I spoke with failed to actually enter the appointment in the computer, I was still seen at my appt. time, and was out within the hour. Mike has always been a decent guy at the front. He has seen me through my crappy Lancer and now my more reliable Honda Fit. He always remembers me and always gives me the honest truth about what my car needs and what it can do without and for how long it can do without. They have in the past had some long wait times, and judging by other reviews they still have some issues with that. The past 2 times I went, I was in and out! Other times I just brought my computer and worked (free wifi there) in their cozy upstairs area that looks onto the garage and mechanics. But bottom line, I can handle a long wait time if needed b/c I know I am getting good work done by (I'll say it again) honest people. They won't rip me off, and they will do the job right. I think lots of other people know this too, and that is why they can have such long waits. I'm grateful for them.

Nov 26, 2014
7 years ago
I just started using Schafers this year after years of being disappointed with other mechanics. Prices are reasonable and they always communicate what is going on. I tend to just drop my car off and come back when it is done. Unless something big is wrong I usually get my car back fast. Today. The day before thanksgiving they got me all fixed up and road ready. I was running a little late but they stuck around for a little bit to make sure I got my car. Good group there.

Nov 26, 2014
7 years ago
I just started using Schafers this year after years of being disappointed with other mechanics. Prices are reasonable and they always communicate what is going on. I tend to just drop my car off and come back when it is done. Unless something big is wrong I usually get my car back fast. Today. The day before thanksgiving they got me all fixed up and road ready. I was running a little late but they stuck around for a little bit to make sure I got my car. Good group there.

Dominic C.
Nov 26, 2014
7 years ago
I just started using Schafers this year after years of being disappointed with other mechanics. Prices are reasonable and they always communicate what is going on. I tend to just drop my car off and come back when it is done. Unless something big is wrong I usually get my car back fast. Today. The day before thanksgiving they got me all fixed up and road ready. I was running a little late but they stuck around for a little bit to make sure I got my car. Good group there.

Valenz L.
Nov 15, 2014
7 years ago
Made appointment at 9.15AM, I arrived 20 minutes early, by 10.50, over one and half hour after my original appointment time, my car still not even being worked on yet. Very bad customer service, what a waste of couple hours time

Nov 10, 2014
7 years ago
This review has been removed for violating our Terms of Service

Darryl H
Oct 30, 2014
7 years ago
Friendly,fast,car knowledgeable staff that have great people skills and mechanics that are reliable. The atmosphere is comfortable and not congested like other shops I've been to. I highly suggest you and anyone else to give them a try.

Oct 27, 2014
7 years ago
These guys are super nice to your face but they are literally robbing people blind. $174 for an emissions test!!! That's ridiculous! My battery had become disconnected and they were trying to charge me $1300 for a bunch of things I didn't need so I had it towed out of there to honest people who reconnected my battery and did what I needed and I paid $255. Was really upset how dishonest they were. They really act like every piece on your car should be new CONSTANTLY.

Patrick R.
Sep 23, 2014
7 years ago
Biggest RIP OFF EVER! Took my truck there and explained to Mike know that my windows and lights needed to be replaced. I explained this very easily and Mike gave me the " yea yea yea OK I got it ". Calls me the next day and tells me $1800 for tires, air filter oil change, and replacing the wires. I tell Mike just to do the wires and he says OK $750. Then he calls me the next day and says he had to call a GM guy in to look at my engine, that's another $175 ( he never even asked me if that was OK, he just took it upon himself to charge me and didn't even call and ask me if it's OK ), and I'm like damn this is bs but OK. Now he calls me 3 days later and says oh your window motor blew, another $400 to fix. So he quotes me $750, after trying to upsell me $1800 and I tell him no, now all of the sudden it's $1400. Your business is a disgrace. No way in holy hell I'd ever bring u ANY business again.

Sep 23, 2014
7 years ago
Biggest RIP OFF EVER! Took my truck there and explained to Mike know that my windows and lights needed to be replaced. I explained this very easily and Mike gave me the " yea yea yea OK I got it ". Calls me the next day and tells me $1800 for tires, air filter oil change, and replacing the wires. I tell Mike just to do the wires and he says OK $750. Then he calls me the next day and says he had to call a GM guy in to look at my engine, that's another $175 ( he never even asked me if that was OK, he just took it upon himself to charge me and didn't even call and ask me if it's OK ), and I'm like damn this is bs but OK. Now he calls me 3 days later and says oh your window motor blew, another $400 to fix. So he quotes me $750, after trying to upsell me $1800 and I tell him no, now all of the sudden it's $1400. Your business is a disgrace. No way in holy hell I'd ever bring u ANY business again.

Aug 16, 2014
7 years ago
I wish I would have listened to the reviews online. This place is a rip off! Mystery charges abound. They will not only overcharge you but the work they do fails. Then they do not stand behind it. Please do your self a favor and go somewhere else. This place goes by Rubberneck Rims too check the reviews for them too they are also horrible.

Aug 3, 2014
7 years ago
I'm very confused by the high reviews at this place because I had a HORRIBLE experience. I made an appointment (since I was told they were required) for an oil change and tire alignment. I was told the service would only take an hour and a half (which I felt was a tad long). I arrived at 11 (because the receptionist said coming early wouldn't be a problem) and my car wasn't touched until 1:15. Why? That is still a mystery to me seeing that there were three others technitians.  Ultimately, this place carried on with a very low sense of urgency, do you want business or not? I had other things to do besides waiting for three hours for an oil change. Won't be back for service. The manager/owner real needs to pay attention to his staff. Ridiculous.

Britt K.
Aug 3, 2014
7 years ago
I'm very confused by the high reviews at this place because I had a HORRIBLE experience. I made an appointment (since I was told they were required) for an oil change and tire alignment. I was told the service would only take an hour and a half (which I felt was a tad long). I arrived at 11 (because the receptionist said coming early wouldn't be a problem) and my car wasn't touched until 1:15. Why? That is still a mystery to me seeing that there were three others technitians. Ultimately, this place carried on with a very low sense of urgency, do you want business or not? I had other things to do besides waiting for three hours for an oil change. Won't be back for service. The manager/owner real needs to pay attention to his staff. Ridiculous.

John W.
May 21, 2014
7 years ago
A great shop that watches the bottom line for the customer. I've got a European car with expensive parts. They welded in the minimum OEM exhaust part and saved me hundreds.

May 21, 2014
7 years ago
A great shop that watches the bottom line for the customer.  I've got a European car with expensive parts.  They welded in the minimum OEM exhaust part and saved me hundreds.