Our Reviews


Average User Rating

4.27 / 5

Rating Breakdown

5
421
4
28
3
10
2
16
1
117

May 19, 2014
7 years ago
This USED TO BE the most honest, best mechanic I had ever been to. Recently it all changed. My family has been using Shafer's as our only mechanic for about 15 years. In the past year we have had too many issues. My parents got new tires. They were told they could only get the premium grade tires, but after some arguing, Shafer's agreed that the mid-grade tires would be just fine. Then my parents were told the tires would be in the next day. They turned out to be the wrong tires, an honest mistake, so my mom had to leave work early for a second time when the right ones came in. After they were installed, the tire had a slow leak. Turns out the stem was broken, and since the tires have been changed, two of the tire pressure sensors have gone and they never had an issue before. My parents have been down there at least five times since then because of issues with the tire sensors/stems, etc. My parents got an oil change at Shafer's. When it came time for their next oil change, they were out of the state, and when the mechanic went under the hood he found that the dipstick was missing to check the oil, meaning that Shafer's had never put it back. I've never heard of a mechanic losing someone's oil dipstick. I realized I had a slow leak in my tire, so I took it to Shafer's as well. I was told that there was a "small pinhole in the sidewall of my tire that could not be repaired." My only option was to buy a new tire for over $120 with installation. That was well out of my price range, so I said no thank you, and they charged me $36 just for looking at the car. I took it to a local tire shop and they patched the hole (THERE WAS A NAIL IN MY TIRE) for $5 after Shafer's lied to me. Soon after that I found that my heat wasn't working quite right. It wasn't as powerful as it had been, but I didn't pay it any mind. Recently I had my uncle put freon in my car for my AC and he found that a fuse had been moved to the wrong place, affecting the heat and air conditioning. No one touches the fuses under the hood of my car. No one has been under the hood of my car since the last time that I took it to Shafer's, so that means that they must have moved it. Today I received an email from Shafer's offering a "Free AC System Check"...in order to charge me so that they can "fix" the problem they caused. Shafer's is being dishonest and running a shady business. I'm really disappointed because this has always been such an honest place. The guys always seem so nice and friendly, especially Mike, but after all this I can't trust them anymore.

Alli C.
May 19, 2014
7 years ago
This USED TO BE the most honest, best mechanic I had ever been to. Recently it all changed. My family has been using Shafer's as our only mechanic for about 15 years. In the past year we have had too many issues. My parents got new tires. They were told they could only get the premium grade tires, but after some arguing, Shafer's agreed that the mid-grade tires would be just fine. Then my parents were told the tires would be in the next day. They turned out to be the wrong tires, an honest mistake, so my mom had to leave work early for a second time when the right ones came in. After they were installed, the tire had a slow leak. Turns out the stem was broken, and since the tires have been changed, two of the tire pressure sensors have gone and they never had an issue before. My parents have been down there at least five times since then because of issues with the tire sensors/stems, etc. My parents got an oil change at Shafer's. When it came time for their next oil change, they were out of the state, and when the mechanic went under the hood he found that the dipstick was missing to check the oil, meaning that Shafer's had never put it back. I've never heard of a mechanic losing someone's oil dipstick. I realized I had a slow leak in my tire, so I took it to Shafer's as well. I was told that there was a "small pinhole in the sidewall of my tire that could not be repaired." My only option was to buy a new tire for over $120 with installation. That was well out of my price range, so I said no thank you, and they charged me $36 just for looking at the car. I took it to a local tire shop and they patched the hole (THERE WAS A NAIL IN MY TIRE) for $5 after Shafer's lied to me. Soon after that I found that my heat wasn't working quite right. It wasn't as powerful as it had been, but I didn't pay it any mind. Recently I had my uncle put freon in my car for my AC and he found that a fuse had been moved to the wrong place, affecting the heat and air conditioning. No one touches the fuses under the hood of my car. No one has been under the hood of my car since the last time that I took it to Shafer's, so that means that they must have moved it. Today I received an email from Shafer's offering a "Free AC System Check"...in order to charge me so that they can "fix" the problem they caused. Shafer's is being dishonest and running a shady business. I'm really disappointed because this has always been such an honest place. The guys always seem so nice and friendly, especially Mike, but after all this I can't trust them anymore.

May 19, 2014
7 years ago
This USED TO BE the most honest, best mechanic I had ever been to. Recently it all changed. My family has been using Shafer's as our only mechanic for about 15 years. In the past year we have had too many issues. My parents got new tires. They were told they could only get the premium grade tires, but after some arguing, Shafer's agreed that the mid-grade tires would be just fine. Then my parents were told the tires would be in the next day. They turned out to be the wrong tires, an honest mistake, so my mom had to leave work early for a second time when the right ones came in. After they were installed, the tire had a slow leak. Turns out the stem was broken, and since the tires have been changed, two of the tire pressure sensors have gone and they never had an issue before. My parents have been down there at least five times since then because of issues with the tire sensors/stems, etc.   My parents got an oil change at Shafer's. When it came time for their next oil change, they were out of the state, and when the mechanic went under the hood he found that the dipstick was missing to check the oil, meaning that Shafer's had never put it back. I've never heard of a mechanic losing someone's oil dipstick. I realized I had a slow leak in my tire, so I took it to Shafer's as well. I was told that there was a "small pinhole in the sidewall of my tire that could not be repaired." My only option was to buy a new tire for over $120 with installation. That was well out of my price range, so I said no thank you, and they charged me $36 just for looking at the car. I took it to a local tire shop and they patched the hole (THERE WAS A NAIL IN MY TIRE) for $5 after Shafer's lied to me. Soon after that I found that my heat wasn't working quite right. It wasn't as powerful as it had been, but I didn't pay it any mind. Recently I had my uncle put freon in my car for my AC and he found that a fuse had been moved to the wrong place, affecting the heat and air conditioning. No one touches the fuses under the hood of my car. No one has been under the hood of my car since the last time that I took it to Shafer's, so that means that they must have moved it. Today I received an email from Shafer's offering a "Free AC System Check"...in order to charge me so that they can "fix" the problem they caused. Shafer's is being dishonest and running a shady business. I'm really disappointed because this has always been such an honest place. The guys always seem so nice and friendly, especially Mike, but after all this I can't trust them anymore.

Jan 18, 2014
8 years ago
My car was broken and I needed to leave town for over a month the next day. I found my way to Schafer's through luck and talked to Mike. He was so nice to me and told me he could help me out with storage as well. There was some confusion when someone else from the shop called and had misdiagnosed some things with my car, but Mike called me when he learned of the confusion and cleared everything up. I picked my car up today and it is running well. Mike really helped me out and I will be a loyal customer of his. I would recommend trying to work with Mike on your car if possible.

Jan 18, 2014
8 years ago
My car was broken and I needed to leave town for over a month the next day. I found my way to Schafer's through luck and talked to Mike. He was so nice to me and told me he could help me out with storage as well. There was some confusion when someone else from the shop called and had misdiagnosed some things with my car, but Mike called me when he learned of the confusion and cleared everything up. I picked my car up today and it is running well. Mike really helped me out and I will be a loyal customer of his. I would recommend trying to work with Mike on your car if possible.

Brie H.
Jan 18, 2014
8 years ago
My car was broken and I needed to leave town for over a month the next day. I found my way to Schafer's through luck and talked to Mike. He was so nice to me and told me he could help me out with storage as well. There was some confusion when someone else from the shop called and had misdiagnosed some things with my car, but Mike called me when he learned of the confusion and cleared everything up. I picked my car up today and it is running well. Mike really helped me out and I will be a loyal customer of his. I would recommend trying to work with Mike on your car if possible.

Brooks A.
Jul 3, 2013
8 years ago
These guys are excellent. I have gone here for five years and have always had a good experience. They are honest, efficient, and fairly priced. It's the first time in my life I have been able to say I trust auto mechanics.

Jul 3, 2013
8 years ago
These guys are excellent. I have gone here for five years and have always had a good experience. They are honest, efficient, and fairly priced. It's the first time in my life I have been able to say I trust auto mechanics.

Valerie M.
Feb 16, 2013
9 years ago
My husband and I have two cars with over 100k miles. So one of us always seems to be needing a repair. Although we are in walking distance of a large chain repair garage where we had nightmarish experiences, we always drive the few extra miles to Schafer's. Often we will leave the car the night before or super early in the morning. Employees are very polite and seem to know their stuff. Only once out of dozens of repairs have I had to go back because there was a small issue. They also installed and expensive part that I had shopped around for online very reasonably. The upstairs waiting area though not exactly pretty has free wifi and a tv. Currently the Oregon Diner has $10 off an oil change on their little paper place mats. Their coffee could use an upgrade, but I won't deduct stars since you're really not there for it!

Feb 16, 2013
9 years ago
My husband and I have two cars with over 100k miles. So one of us always seems to be needing a repair.  Although we are in walking distance of a large chain repair garage where we had nightmarish experiences, we always drive the few extra miles to Schafer's.  Often we will leave the car the night before or super early in the morning.  Employees are very polite and seem to know their stuff.  Only once out of dozens of repairs have I had to go back because there was a small issue.  They also installed and expensive part that I had shopped around for online very reasonably. The upstairs waiting area though not exactly pretty has free wifi and a tv.   Currently the Oregon Diner has $10 off an oil change on their little paper place mats. Their coffee could use an upgrade, but I won't deduct stars since you're really not there for it!

Jan 18, 2013
9 years ago
Took my car here a few days ago after a referral from another auto shop. They saved me almost $600 because they're honest, and they've got a welder in house. Furthermore, I was just planning on having them look at it, as it was late in the day and they closed in two hours. After putting my car on the lift, they said it'd be an easy fix and they could finish it in a hour before close. Awesome. Unlike most places they all get paid hourly, not commission or per job, so there's no incentive to rush to get more jobs finished. Definitely worth coming here. Only down side for me is they're a little out of the way - I can't just walk here. Oh well, it's worth it.

John M.
Jan 18, 2013
9 years ago
Took my car here a few days ago after a referral from another auto shop. They saved me almost $600 because they're honest, and they've got a welder in house. Furthermore, I was just planning on having them look at it, as it was late in the day and they closed in two hours. After putting my car on the lift, they said it'd be an easy fix and they could finish it in a hour before close. Awesome. Unlike most places they all get paid hourly, not commission or per job, so there's no incentive to rush to get more jobs finished. Definitely worth coming here. Only down side for me is they're a little out of the way - I can't just walk here. Oh well, it's worth it.

Jan 18, 2013
9 years ago
Took my car here a few days ago after a referral from another auto shop.  They saved me almost $600 because they're honest, and they've got a welder in house. Furthermore, I was just planning on having them look at it, as it was late in the day and they closed in two hours. After putting my car on the lift, they said it'd be an easy fix and they could finish it in a hour before close. Awesome. Unlike most places they all get paid hourly, not commission or per job, so there's no incentive to rush to get more jobs finished. Definitely worth coming here. Only down side for me is they're a little out of the way  - I can't just walk here. Oh well, it's worth it.

Sarah T.
Oct 7, 2012
9 years ago
I called them ahead of time to ask about replacing a tire that had ripped on my way to work. When I got there (mid day) after work, they "only" had an 80,000 mile Cooperstown tire to fit my standard size Ford Focus car---$126 installed. I do not need that quality tire (42,000 miles in 6 years) and argued this point, asking for a more appropriate tire. I know my car and I know my driving habits. They claimed it would be "at least 3-4 hours" to get another tire in stock. Bulls***. I did not have time to argue, so I sucked it up and paid the price. Then waited for 20 min, watched someone else drive in to get a fancy set of rims, and they were waited on first. Schafer's staff was on the 3rd tire on that car before lowering the jack on my single tire. Worst of all- when I was checking pressure on my tires a few weeks later, they didn't even give me the tire they charged me for. I have a tire I have never heard of, and do not know anything about the quality. For this being a "locally" run operation, it's not South Philly at all. Do NOT go here- they will rip you off and waste your time- especially if you are a woman.

Oct 7, 2012
9 years ago
I called them ahead of time to ask about replacing a tire that had ripped on my way to work. When I got there (mid day) after work, they "only" had an 80,000 mile Cooperstown tire to fit my standard size Ford Focus car---$126 installed. I do not need that quality tire (42,000 miles in 6 years) and argued this point, asking for a more appropriate tire. I know my car and I know my driving habits. They claimed it would be "at least 3-4 hours" to get another tire in stock. Bulls***. I did not have time to argue, so I sucked it up and paid the price. Then waited for 20 min, watched someone else drive in to get a fancy set of rims, and they were waited on first. Schafer's staff was on the 3rd tire on that car before lowering the jack on my single tire. Worst of all- when I was checking pressure on my tires a few weeks later, they didn't even give me the tire they charged me for. I have a tire I have never heard of, and do not know anything about the quality. For this being a "locally" run operation, it's not South Philly at all. Do NOT go here- they will rip you off and waste your time- especially if you are a woman.

Sunshine K.
Jun 26, 2012
9 years ago
This is a really good shop! Our car was sounding really noisy and we thought that we would need a new muffler. I called Schafer's to see if they could offer me a quote for my car. They asked me to come in so they could take a look. After inspection, they said that I would not need a new muffler, but a piece just needed to be replaced underneath my car. They even asked me to go out to the garage so they could show it to me. Overall synopsis: Went in at 9:30AM. Got an inspection, a new part welded to my car, along with installing some other minor holding brackets. Out by 11:30 ~ good as new. Now, that is service! I feel that they saved me a lot of money, too. I did not have to get a new muffler. Oh, and the staff is really nice, and helpful. I would definately recommend this place. The waiting area is clean, too. As a woman, sometimes I feel a little apprehensive when I approach a new garage. I feel so happy to have found a good place that I feel that I can trust.

Jun 26, 2012
9 years ago
This is a really good shop! Our car was sounding really noisy and we thought that we would need a new muffler. I called Schafer's to see if they could offer me a quote for my car. They asked me to come in so they could take a look. After inspection, they said that I would not need a new muffler, but a piece just needed to be replaced underneath my car. They even asked me to go out to the garage so they could show it to me. Overall synopsis: Went in at 9:30AM. Got an inspection, a new part welded to my car, along with installing some other minor holding brackets. Out by 11:30 ~ good as new. Now, that is service! I feel that they saved me a lot of money, too. I did not have to get a new muffler. Oh, and the staff is really nice, and helpful. I would definately recommend this place. The waiting area is clean, too. As a woman, sometimes I feel a little apprehensive when I approach a new garage. I feel so happy to have found a good place that I feel that I can trust.

Jun 26, 2012
9 years ago
This is a really good shop! Our car was sounding really noisy and we thought that we would need a new muffler. I called Schafer's to see if they could offer me a quote for my car. They asked me to come in so they could take a look. After inspection, they said that I would not need a new muffler, but a piece just needed to be replaced underneath my car. They even asked me to go out to the garage so they could show it to me. Overall synopsis: Went in at 9:30AM. Got an inspection, a new part welded to my car, along with installing some other minor holding brackets. Out by 11:30 ~ good as new. Now, that is service! I feel that they saved me a lot of money, too. I did not have to get a new muffler. Oh, and the staff is really nice, and helpful. I would definately recommend this place. The waiting area is clean, too. As a woman, sometimes I feel a little apprehensive when I approach a new garage. I feel so happy to have found a good place that I feel that I can trust.

Nov 11, 2011
10 years ago
I was in town visiting my daughter when I determined her car was in need of some work. I found Schafer's through the Yelp site and was impressed by the reviews. My experience there did not disappoint me! They are a consciencious group and seem trustworthy regarding information and recommendations about repair needs with fair pricing and realistic timetables for service. The story did not end here: before leaving Philly to return to CT, I noticed that the new battery they put in wasn't secure and the bracket had fallen off. The car was driveable but I called Mike at Schafer's and explained the dificulty in getting my daughter's car back in there on her work schedule. Mike offered several options including picking the car up at her workplace, repairing the problem, and returning the car. Impressive! These guys are good and the certainly stand behind their work. They easily took a 3 star situation and made it a 5 star winner by exceeding my expectations. Thank you, Schafer's!!

Nov 11, 2011
10 years ago
I was in town visiting my daughter when I determined her car was in need of some work.  I found Schafer's through the Yelp site and was impressed by the reviews.  My experience there did not disappoint me!  They are a consciencious group and seem trustworthy regarding information and recommendations about repair needs with fair pricing and realistic timetables for service. The story did not end here: before leaving Philly to return to CT, I noticed that the new battery they put in wasn't secure and the bracket had fallen off.  The car was driveable but I called Mike at Schafer's and explained the dificulty in getting my daughter's car back in there on her work schedule. Mike offered several options including picking the car up at her workplace, repairing the problem, and returning the car.  Impressive! These guys are good and the certainly stand behind their work. They easily took a 3 star situation and made it a 5 star winner by exceeding my expectations.  Thank you, Schafer's!!

Ed B.
Nov 11, 2011
10 years ago
I was in town visiting my daughter when I determined her car was in need of some work. I found Schafer's through the Yelp site and was impressed by the reviews. My experience there did not disappoint me! They are a consciencious group and seem trustworthy regarding information and recommendations about repair needs with fair pricing and realistic timetables for service. The story did not end here: before leaving Philly to return to CT, I noticed that the new battery they put in wasn't secure and the bracket had fallen off. The car was driveable but I called Mike at Schafer's and explained the dificulty in getting my daughter's car back in there on her work schedule. Mike offered several options including picking the car up at her workplace, repairing the problem, and returning the car. Impressive! These guys are good and the certainly stand behind their work. They easily took a 3 star situation and made it a 5 star winner by exceeding my expectations. Thank you, Schafer's!!

Martha R.
Oct 11, 2011
10 years ago
Someone stole my catalytic converter. My regular mechanic's price to fix it was too high so they recommended Schafer's. The were courteous, friendly and fixed the problem fast. It ended up saving me quite a bit of money and the car actually sounds better than before the converter was stolen. I recommend getting there when they open as they serve people on first come first served basis and it sounds like they get pretty busy as the day goes on.

Oct 11, 2011
10 years ago
Someone stole my catalytic converter. My regular mechanic's price to fix it was too high so they recommended Schafer's. The were courteous, friendly and fixed the problem fast. It ended up saving me quite a bit of money and the car actually sounds better than before the converter was stolen. I recommend getting there when they open as they serve people on first come first served basis and it sounds like they get pretty busy as the day goes on.

Brian S.
Aug 30, 2011
10 years ago
Brought my car to Schafer's after it wouldn't start. I left it with them and was more than a little wary when they didn't quote me a price to diagnose my 10 year old car. Happily they were able to fix the problem (which turned out to be minor) for a low price. My initial concern was unfounded, and I'm totally happy with the repair and service. My only problem was that they took apart my rear bench seat to get at something and didn't put it back together. I had to go back and get one of the techs to come and reassemble it. (I tried it myself and couldn't get it to latch.) Not a major foul-up, but something that should have been taken care of before I picked it up. All in all, Schafer's is a gem of a garage. The staff was very friendly and helpful, the prices reasonable and the work was thorough and well done. They get serious bonus points for fixing my car quickly when I pushed it down the street and walked in. I'll definitely return there when I need service next. (Though I hope that's not too soon!)

Aug 30, 2011
10 years ago
Brought my car to Schafer's after it wouldn't start. I left it with them and was more than a little wary when they didn't quote me a price to diagnose my 10 year old car. Happily they were able to fix the problem (which turned out to be minor) for a low price. My initial concern was unfounded, and I'm totally happy with the repair and service. My only problem was that they took apart my rear bench seat to get at something and didn't put it back together. I had to go back and get one of the techs to come and reassemble it. (I tried it myself and couldn't get it to latch.) Not a major foul-up, but something that should have been taken care of before I picked it up. All in all, Schafer's is a gem of a garage. The staff was very friendly and helpful, the prices reasonable and the work was thorough and well done. They get serious bonus points for fixing my car quickly when I pushed it down the street and walked in. I'll definitely return there when I need service next. (Though I hope that's not too soon!)

Aug 24, 2010
11 years ago
Can't say enough about Schafer's!! They are reasonably priced, and tell you like it is. No extreme mark up on the parts like some garages, you'll just be paying for labor. Have taken in my own parts and had them used on my car when making repairs. They tell you they can't guarantee your part, but if it saves you money, and you know the part is reliable, this is your place!!! All the mechanics are nice, and Bill at the front desk is a doll!! They are first come, first serve (no appointments). But if you call to see if they can fit you in, Bill will do his best to hold you a spot in line.

Jennifer N.
Aug 24, 2010
11 years ago
Can't say enough about Schafer's!! They are reasonably priced, and tell you like it is. No extreme mark up on the parts like some garages, you'll just be paying for labor. Have taken in my own parts and had them used on my car when making repairs. They tell you they can't guarantee your part, but if it saves you money, and you know the part is reliable, this is your place!!! All the mechanics are nice, and Bill at the front desk is a doll!! They are first come, first serve (no appointments). But if you call to see if they can fit you in, Bill will do his best to hold you a spot in line.

Apr 30, 2010
12 years ago
I have used Schafer's several times for a variety of routine car issues over the years. I have always found Bill to be fair, friendly, helpful, and honest. Not the place to go if you're allergic to cigarette smoke though!

May 25, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

May 24, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.