Our Reviews


Average User Rating

4.27 / 5

Rating Breakdown

5
420
4
28
3
10
2
16
1
117

Apr 18, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 17, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 16, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 15, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 14, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 13, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 12, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 11, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 8, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Apr 6, 2009
12 years ago
- I don’t think I’d even give this place one star. My power steering went on my car and being new to the city someone recommend this place. What a nightmare. After telling me I needed all this other work done and “fixing” my power steering I left with a huge bill and a “fixed car”. A DAY later my power steering went out, A DAY LATER!!! I called back, the only plus I would give this place is the guy on the phone was nice, he told me to bring it back in and they’d take a look. Once again they “fixed” my power steering and once again my power steering went out. I took it back to them FIVE times and every time a day or less later it would break, one time my power steering stop working hours after picking it up from them. I finally went somewhere else and had it fixed and over 2 years later I still have power steering that works. I like to flip them off every time I drive by.

Aug 24, 2008
13 years ago
I love these guys. Seriously, I've taken my car there 3 times in the past years and a half for work that was more involved than just an oil change. I've had 2 trip inspections done and they are totally up front - this is what should be taken care of immediately, this can wait. They never try to use scare tactics and have never talked down to me because I'm female. Pricing is fair and work is done quickly, I've never had to go more than one workday. The friend that recommended them is a car nut and has been going there for 12 years or something ridiculous like that - these guys are quality!

erin f.
Aug 24, 2008
13 years ago
I love these guys. Seriously, I've taken my car there 3 times in the past years and a half for work that was more involved than just an oil change. I've had 2 trip inspections done and they are totally up front - this is what should be taken care of immediately, this can wait. They never try to use scare tactics and have never talked down to me because I'm female. Pricing is fair and work is done quickly, I've never had to go more than one workday. The friend that recommended them is a car nut and has been going there for 12 years or something ridiculous like that - these guys are quality!

Aug 24, 2008
13 years ago
I love these guys. Seriously, I've taken my car there 3 times in the past years and a half for work that was more involved than just an oil change. I've had 2 trip inspections done and they are totally up front - this is what should be taken care of immediately, this can wait. They never try to use scare tactics and have never talked down to me because I'm female. Pricing is fair and work is done quickly, I've never had to go more than one workday. The friend that recommended them is a car nut and has been going there for 12 years or something ridiculous like that - these guys are quality!

Geno P.
Jan 19, 1970
52 years ago
Rip off beware! My truck went there for an all wheel alignment not too long again and I had to complain to the owner because it still was not driving straight. He agreed to look at it again and the second time it was a little better but the steering wheel still would shift to the left when I would use the break or go over a bump. I accepted the job they did because my truck was in an accident and figured it was as good as it could get. I recently dropped my truck off at Schafer's Auto Center because I had a front low beam lightbulb out and to get an inspection. I just got a call from Schafer's and they are telling me I need a front end alignment. My truck never was properly aligned to begin with if a mechanics claiming I need a front end alignment again. There excuse was "welcome to Philadelphia " as if the location is to blame for my truck getting out of alignment so quickly. I ordered them not to do any work on my truck and that I will pick it up tomorrow in the morning. We will see if they preform work against my will. I do not trust them! Please learn from my mistake!

Ann Marie S.
Jan 19, 1970
52 years ago
My car had 2 flats in a matter of one month not only did they provide a warm, friendly and professional atmosphere, but they provided entertainment for my kids! During their 5 point inspection, They also found issues with my brand new car that were never addressed by the dealership at the time I purchased the car or had it serviced. They are very thorough and helpful. I won't take my car anywhere else now. Thank you, schafer's for always making me feel like family.

Robert S.
Jan 19, 1970
52 years ago
hello friends and neighbor's. iBob, family and i has been customers ! 2003 purchased , needed loving, a lot of replaced shocks, motor flushed all fluids, more , would give a 10 rating. Son of a mechanic , growing up, i can tell , trained by new technology markets, car dealers , small-businesses. the certificates on walls proves , all of the professional training , that cost the Schafer business funds, but that shows you why i am a regular, toyota runs so well , first time back here at SCHAFERS AUTO 2-3 years. i highly recommend the shop.

John M.
Jan 19, 1970
52 years ago
This place is such a rip off. I went here a couple months ago because my car needed knew brake pads. They come out and say I will need about $1600 of work. I talked the price down to $1200 just for the brakes and spent the last 3 months paying it off. Not to mention whoever worked on our car forgot to put on a hubcap and when I drove back to get it, they couldn't find it. They kindly offered to give us all new hubcaps which was great except that they are trash and are already damaged from the wear and tear of philly roads. We foolishly came back a little after for our inspections and all of a sudden they are saying we need all new tires.... I got new tires a year ago!!!! Don't give this place your money as they definitely do their best to take advantage of you. It's one thing after the other with them.

Lydia R.
Jan 19, 1970
52 years ago
Got a coupon in the mail for an oil change and figured we would try them out. We do our best to support the mom and pop shops around the city. After the oil change they presented us with all the things "wrong" with the vehicle that they were happy to fix for a high fee. One of the things they said needed to be replaced did NOT need replacing. We had already replaced it less than a year ago. When confronted with this information they said "oops, we must have made a mistake". Yeah, a $900 mistake?!?! No way. Beware of this place, especially if you don't know what's going on under your hood.

Marcy L.
Jan 18, 1970
52 years ago
Schafer's is great! I have been going to them for almost 18 years ( minus a few while my Subaru was under warranty). I will always use them. They have always been fair and honest and the customer service has always been outstanding. They will order an Uber for you if waiting is not an option and the manager Michael will always make sure you are satisfied! Best place in Philly to have your car serviced.

Vince T.
Jan 18, 1970
52 years ago
I have been to Schafer's twice now, and will recommend this shop to all friends/family. I first came in on another mechanic's recommendation for work on catalytic converter which was stolen twice. They used a new approach which involved a Kevlar mesh to keep it secured. The owner personally texted me to make sure everything went well and offered a free oil change on my next visit. I came back a month later for the free oil change and to get new front brakes. They inspected my entire car and gave me options on what else could be done but put no pressure like most mechanics in my past. The whole process of Schafer's from getting an appointment within a few days to great service is worth checking this place out.

Michaela R.
Jan 18, 1970
52 years ago
Really great, friendly service. We found these guys on Yelp and saw their positive reviews so tried them out. My car needed four new tires, an oil change and an inspection. They were honest and up front all the way, even offering a free uber ride home and back again when they were done working! They send photos of any problems they encounter during the inspection and dont put any pressure on you to spend more money. They've checked in several times since we left, offering a free next oil change. We will definitely be back and highly recommend Schafer's!

anne l.
Jan 18, 1970
52 years ago
I am a loyal Schafer's customer and highly recommend them to anyone. I had previously thought that I'd always get the best service from the car dealer. Wrong! Service dept at my Toyota dealer told me I needed a new transmission (which was only 3 years old and had been replaced while under warranty). Took to Schafer's for a second opinion and they said no need for that. They did a $200 repair and 18 months later the transmission is still going strong. I really have come to trust them and would recommend them without reservation. They care.

Lily D.
Jan 18, 1970
52 years ago
Do not go here!!!!!! My co-workers and I use to go here out of convenience but this place is awful!! They are way over priced first of all! I took my car here for an alignment and when I left the car was pulling so hard to the left I could barely drive straight. I took it back and didn't get any real apology and they said their machine wasn't working properly. I got an oil change in my suv and they told me they topped all my fluids off. Well, on my way home my car starts over heating and I look and there is not one drop of coolant in my car! I have story after story of bad service this place has done to my co-workers and I. Don't waste your money!!

Rebecca H.
Jan 18, 1970
52 years ago
Y'all. These folks are so nice. I got sent over from Pep Boys because I needed to check out a slowly leaking tire. They do a brief but full inspection when they checked this. Takes like 25-30 min. For free. I found out that I had a few other things to replace but they didn't try to upsell me on anything (all the other services I specifically requested). The rates are hella reasonable ($30 oil change? $25 tire plug? Totes.) The waiting room is cozy lots of seating downstairs and up. They've got tv and AC. The upstairs has many outlets for your charging needs, and you can watch them do the work. They also have a kid space too. And nice bathrooms (single occupancy). Also they email you the entire check of their inspection!! Amazing. (Plus they answered all my panicked questions about what is wrong with my car and why are they doing this big inspection and how long will this take). 5 stars and I'll be seeing these folks for my future car stuff.

Jamie D.
Jan 18, 1970
52 years ago
I can't say enough good things about this place! The customer service was top notch and exceeded all my expectations. They offered to pay for my Uber to and from work which was extremely convenient. My car needed a lot of work as it was an older vehicle. Once my car was ready, I received a text message with a digital Inspection with details on what exactly needed to be done, along with pictures. Their prices are very affordable! When I went to pick up my car, Cindy was nice enough to print out a list of everything that was done as well as a list of additional items that needed work (that I couldn't afford at the time). She went above and beyond and printed out totals of all the work needed and let me know that everything would be stored in their system for future reference. Michael was great and helped me answer various questions I had regarding the vehicle. I highly highly recommend this shop!

Brent K.
Jan 18, 1970
52 years ago
Have a pick up truck which picked up a large screw in the tire. Walked in 8 AM in the morning they were able to have it plugged and got me on my way very quickly. Couple of days later I discovered there was a slow leak and it turns out that the screw was so wide, left a hole too big for a plug to seal. Went back to the shop a couple weeks later, they put the truck on the lift and tended to it right away. They were able to verify that the plug was not working so they completely took the tire off the rim and patched it from the inside. They explained in detail what happened and why the plug wasn't working and did not want any additional money for fixing it with a patch. Not only were they professional and apologetic, they offered a free car wash. I believe in supporting small businesses and this one is by far one of the more reputable car repair shops you could find in Philadelphia. A+++ if I need anything on any of my vehicles in the future, I'm taking them to Schafers.

Amanda D.
Jan 18, 1970
52 years ago
So happy I found this place. These guys are awesome. They take great care of my car, explain everything, don't sell you what you don't need and most importantly I trust them. Michael is great and periodically checks in to make sure everything is still going well with my car!