Our Reviews
Rating Breakdown
5
423
4
28
3
10
2
16
1
117
Positive: Professionalism, Punctuality, Quality, Value
Love going to Schafers! They’re also so accommodating and helpful. They also provide quality work every time. Highly recommend!
John M.
Jun 29, 2020
2 years ago
2 years ago
This place is such a rip off. I went here a couple months ago because my car needed knew brake pads. They come out and say I will need about $1600 of work. I talked the price down to $1200 just for the brakes and spent the last 3 months paying it off. Not to mention whoever worked on our car forgot to put on a hubcap and when I drove back to get it, they couldn't find it. They kindly offered to give us all new hubcaps which was great except that they are trash and are already damaged from the wear and tear of philly roads. We foolishly came back a little after for our inspections and all of a sudden they are saying we need all new tires.... I got new tires a year ago!!!! Don't give this place your money as they definitely do their best to take advantage of you. It's one thing after the other with them.
Nada Hall
Jun 24, 2020
2 years ago
2 years ago
I was very satified with the work on my car
Positive: Professionalism, Punctuality, Quality, Value
Great customer service! The owner, Mike is a stand up guy and does good work. Had both of my catalytic converters stolen and he was able to replace them with a universal one, that ended up saving me a good $1000. Along with that, he offered …More
Positive: Professionalism, Punctuality, Quality, Value
The mechanic I used for the past 6 years seems to have shutdown unexpectedly perhaps due to covid. I needed an oil change, my ac checked out, and my muffler started making noise. Having a good autoshop that I can trust is always a concern …More
Positive: Professionalism, Punctuality, Quality, Value
The staff is very polite and efficient. The work was done quickly and within a reasonable amount of time. They checked everything and gave me a comprehensive report.
Positive: Professionalism
Positive: Professionalism, Punctuality
Took my Chrysler there and they was back to me within an hour for the quotes they go above and beyond for there customers would highly recommended going there for fixes p.s so may Machanic gave me a hard time but mike was right there
Positive: Professionalism, Punctuality, Quality
Mike and his crew always go above and beyond. The service is top notch (contactless payment, cleaning your car, honest feedback), the communication is incredible (automated reports with details and photos). You won’t find a better mechanic in Philadelphia, period.
Positive: Professionalism, Punctuality, Quality, Value
Very professional and reliable work. We have had our cars serviced at Schafer’s for many years and have never had a problem. Although we have moved out of the city, we continue to commute to Schafer’s because they are that good.
Judith Weber
Apr 3, 2020
2 years ago
2 years ago
Best ever honest reliable,
Charell Grant
Apr 2, 2020
2 years ago
2 years ago
I believe you deserve a 10! This is why I've been with you so long
I went to Schafer’s for some exhaust work to pass the state inspection and it was the best decision I’ve ever made. We just moved here from Atlanta and had been to two other shops where we felt like we were being taken for all of our money. …More
I went to Schafer’s for some exhaust work to pass the state inspection and it was the best decision I’ve ever made. We just moved here from Atlanta and had been to two other shops where we felt like we were being taken for all of our money. I went to Schafer and Mike hooked me up with the exhaust work and state inspection for a third of what the others were charging. He was super nice and went the extra mile to help us out.
When you find a good mechanic you stick with them. We are a three car family and every one of them is going to Schafer for their maintenance and inspections. You won’t regret going here!
Great service, super friendly staff, and they fixed my car up for me at a fair price. Very trustworthy. I am definitely sticking with them!
Awesome service and VERY friendly staff
Positive: Professionalism, Quality, Value
I can not say enough about Schafer’s! We are a neighborhood family and live just a few blocks away. Every time I ever mention getting work done everyone always says, “you should check out Schafer’s! They do awesome work!” I don’t know why …More
Positive: Professionalism, Punctuality
Staff was very professional and was prompt and communicative about the status of the my car. They threw in a car wash too. Will recommend to others.
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I pulled in because my engine light went on when driving on 76 East and I quickly googled "nearest mechanic". Boy was it a blessing I pulled into Schafer's. It is easily the best experience I have had at a mechanic ever. If I lived closer, …More
Great service. They even paid for my Uber home. Will definitely use them again.
Positive: Professionalism, Quality, Value
I can not say enough about Schafer’s! We are a neighborhood family and live just a few blocks away. Every time I ever mention getting work done everyone always says, “you should check out Schafer’s! They do awesome work!” I don’t know why it took me 6 years to stop by the building we always talk about! (You know the one on Colombus Boulevard where it looks like a car drove through their building!) From the moment you walk in and talk to Cindy you instantly feel at home! They have open bay windows so you can see them working on your car! I loved that they are a one stop shop too! Our car was a nightmare to begin with. Not only is it a car no longer made, it seems that when the dealer closed down a bunch of misinformation was added to their system including the wrong type of rotors for the rear tires. Not only did Schafer’s try one, two, three but four rotors until they found the one that fit! Mike (the owner) was open and honest with me through the entire process which made me feel even better because most shops would just charge you more without telling you why! Schafer’s returned my car in cleaner condition then when they found it and I think that speaks volumes to their customer service. If you’re around it is ABSOLUTELY worth the drive to see them!! We will never go to another shop!!
Alan Mittleman
Feb 20, 2020
2 years ago
2 years ago
Prompt, professional, trustworthy, and courteous service.
I pulled in because my engine light went on when driving on 76 East and I quickly googled "nearest mechanic". Boy was it a blessing I pulled into Schafer's. It is easily the best experience I have had at a mechanic ever. If I lived closer, …More
I pulled in because my engine light went on when driving on 76 East and I quickly googled "nearest mechanic". Boy was it a blessing I pulled into Schafer's. It is easily the best experience I have had at a mechanic ever. If I lived closer, I live an hour away, Schafer would be my choice for all of my auto needs. I cannot recommend them enough. They are honest and have earned my complete trust.
Quick turn around on everything that I need and always take care of my car. Will continue to go here for anything in future!
Over priced, wait time a bit long
Positive: Professionalism, Punctuality, Quality, Value
Always friendly, prompt and professional. Also, they get you a Lyft or Uber to work or home.
Was given a estimate on various repairs to our delivery truck that was needed . Work was performed & estimate was accurate , truck runs very well again . Very pleased with there service .
The service was immediate, courteous and pleasant. The free vehicle inspection was a terrific bonus. The mechanic fixed my clogged leaking windshield dispenser at no charge. A special thankyou shoutout to Cindy. The team at Schafer's is terrific. Looking forward to making Schafer my go to Auto Maintenance resource.
Always professional and friendly customer service thanks to Shafers for all the work they have done. God bless you guys and ladies.
I had such a wonderful experience! For a young woman who doesn’t understand anything about cars, they were able to give me an easy-to-understand synopsis of what my car needed without pushing any services on me. Plus I got a free car wash with my oil change! Highly recommend!
So I just needed to replace a headlight bulb. Usually my mechanic does it in 5 minutes and charges me $25. But today I decided to go to the closest to my home service expecting to save some time.
I’ve been told that at first they will do free multi point inspection. Ok, but I weren’t told that it would take an hour. This inspection detected that I need to do wheel alignment, which I had done literally 1 week ago and replace a tag light. But it didn’t detected other problems which I was already aware of. So honestly I have doubts about the quality of this inspection.
Estimate for replacement of 2 bulbs was 68.19. I know it’s stupid to complain about price when I agreed to that, but I just couldn’t say no after somebody spent an hour inspecting my car. In addition to charging me for 2 bulbs ($5.65+$15.00) I’ve been charged $4.79 for “job supplies”. I wonder what kind of supplies you need to replace a bulb, except the bulb itself.
Thank you for a free car wash though.
Also I want to mention that staff was very polite and friendly.
I have been taking my car to Schafer's for a couple years now because everyone at Schafer's always has the customer's best interest in mind. They give you a sense of confidence that your car is in good hands and they are doing what they feel is necessary without going overboard to make some extra money. All work is always done in a timely manner with reasonable prices. I would recommend Schafer's to anyone who is in need of auto services.
I have been taking my car to Schafer's for a couple years now because everyone at Schafer's always has the customer's best interest in mind. They give you a sense of confidence that your car is in good hands and they are doing what they …More
Came in because my skid plate was bumping the ground when I drove. They only needed to put a few screws in to hold it up and they charged me over 40 dollars for time and labor.
MY friend Took his car there to b repaired, and 9 months , and $1800 later the car still wouldn't start after their threats of storage of a car they weren't capable of repairing they finally release it.. Had to tow it away to another …More
This place is a rip off. Don't go here.
Went here to get my car checked out for a rough start problem and they tried to …More
This place is a complete RIP OFF avoid at all cost... they tried to charge me $250.00 for a $5.00 signal light. I bought the light at pep boys and installed it myself in literally 5 minutes! …More
While it might be a bit on the pricey side, they make up for it in service. They offer excellent communication, whether it is in the email/text reports they use to explain and visually depict diagnoses, or it's the calls and texts to …More
Alexis Collier
Apr 1, 2019
3 years ago
3 years ago
Gets the job done !
Use them for mostly everything for my car and have been for years, never the cheapest but always dependable and quality work done.
Stella Buccella
Mar 15, 2019
3 years ago
3 years ago
I love Schafer's. They remind me of things that my car needs, they send a detailed diagnostic with every visit and they are very nice people.
Alfred Demartini
Mar 11, 2019
3 years ago
3 years ago
I have been a happy customer of Mike and his staff for two years.
They really "get" customer service.
I've been with these group of men, and now woman, for more than 20yrs. That should speak for itself! I trust their service.
I recently called Schafer’s based solely on proximity and Google reviews for an emergency repair. Two minutes later (literally - I’d called from the Walmart parking lot), I was in the waiting room with my car being looked at. The staff was respectful, professional, and efficient. They offered rides to and from the shop, and texted me progress updates along with pictures of what needed to be fixed before calling to get the work authorized. The cost of the repair was fair and ended up being less than the original estimate, and the whole operation from panicked phone call to picking up the car was less than three hours. I will definitely be returning to Schafer’s for any auto needs.
MY friend Took his car there to b repaired, and 9 months , and $1800 later the car still wouldn't start after their threats of storage of a car they weren't capable of repairing they finally release it.. Had to tow it away to another repair shop 260 miles away only to find out the distributor was installed wrong 180 degree off... Stay away.. They talk the talk but can't walk the walk
This place is a rip off. Don't go here.
Went here to get my car checked out for a rough start problem and they tried to get me to pay for a bunch of things that had nothing to do with the rough start. I had to press them to find out exactly what they wanted to charge me for and it turned out to be unnecessary things. For e.g., some kind of a performance boosting upgrade. I talked to an expert mechanic friend of mine afterwards and came to the conclusion that Schafer's preys on people that don't know much about cars.
Superb service. So glad I found a place I can fully trust to take my car too. Their car health link is awesome & I like seeing pictures of what’s wrong. Friendly & even offer free uber rides to & from to get your car.
This place is a complete RIP OFF avoid at all cost... they tried to charge me $250.00 for a $5.00 signal light. I bought the light at pep boys and installed it myself in literally 5 minutes!
Again this place is a Total RIP OFF that you should AVOID completely
While it might be a bit on the pricey side, they make up for it in service. They offer excellent communication, whether it is in the email/text reports they use to explain and visually depict diagnoses, or it's the calls and texts to communicate when you're car is being worked on and when it's ready for pickup. They will only work on what you ask them to, and while they will identify everything, they don't seem to correct unnecessary issues without your consent.
They are easy to get to, and have enough room to hold multiple vehicles at a time without worries of parking. They even offer complimentary ubers to nearby locations for those who are dropping their cars off.
Overall: Price = 3.5/5 Quality = 5/5 Service = 5/5
Alyssa Aumack
Feb 13, 2019
3 years ago
3 years ago
Always great service! Fast and friendly.
Kevin Brown
Feb 4, 2019
3 years ago
3 years ago
Honored the lifetime parts and labor warranty. I had a problem with a part they had installed and they towed the car and repaired it free of charge. Excellent service, excellent mechanics, excellent service.
I called Schafer's Auto late in the afternoon ( close to closing time) and explained I was taking a trip to South Carolina and I had an issue with my vehicle. I explained that I had called various dealerships and none could help me until the following week. I believe I spoke with Mike. He told me to bring my car in and they would look at it. I arrived, and in a matter of moments, they took care of my issue, and then washed my car. Thank You Schafer's for making my car safe again to drive. I am on my way. You guys are awesome for helping me with my dilemma. Kudos. I wish you all well.
Signed, Bobby B./ A.K.A / Perry Mason
Michelle Marcucci
Jan 14, 2019
3 years ago
3 years ago
Great service. Great people who work there we love to go there th is guys always a pleasure
Joe Glaviano
Dec 26, 2018
3 years ago
3 years ago
Everything was done well. No problems.
Kevin Lauer
Nov 12, 2018
3 years ago
3 years ago
Great Service