Our Reviews
Rating Breakdown
5
1153
4
132
3
20
2
14
1
57
They quickly attended to two nails in my tire on the spot, which was nice - however the tire was losing air again once I was home, and there was a large spot of excess filler visible on the tire, looked like chewing gum. Didn‘t seem …More
Fixed tire pressure sensor. I always get high quality work at Totten Pond Automotive. Ed and the others are always professional and pleasant. Prices are very reasonable. They even follow up afterwards to make sure car is running well and I am satisfied.
Service: General repairs
Taylor R.
Mar 29, 2022
2 months ago
2 months ago
Had a lot of issues with my car that I wasn't aware of and these guys took care of me! I'm a girl so it's hard to find a place I trust and they fixed everything on my car in a day and priced very fairly. Will definitely be using this place in the future.
Clean, professional, work accomplished on time and within estimate. When I brought my car in for a possible suspension issue, the vehicle was evaluated and I was told it was best to return to the dealer as the issue maybe covered by Volvo. No charge was made. Great service and advice.
Services: Brakes, Steering & suspension repair, Brake service & repair
Place has all the car essentials
John gave a complete rundown of the repair and did not pressure me to have the work done in his shop. My car is running great now!
Service: Exhaust
Positive: Professionalism, Quality, Value
As usual my experience at TPA was great. I have been going here for about 5 years since I started working in this area and they are always up front, honest and do a great job! I highly recommend them !
Service: Brakes
Really nice people— I called crying because my key would not come out of the ignition and had to fly out of town this weekend and they saw me right away and fixed it in 5 seconds! It was a little like when you call IT after restarting a few …More
Positive: Professionalism, Punctuality, Quality, Value
Professional, reliable, friendly service from a right-sized shop. I've been using Totten Pond for nearly all my automotive maintenance & repair needs since about 1995 -- more than 25 years and about 9 cars among my family members -- I have no reason to change.
Services: Battery, Tires, Oil change, Brake service & repair, General repairs & maintenance, General repairs
I have been there for years. John did a great job with reasonable price. And free ride within 3 miles from Mon. thro Fri. after you drop off car. Don’t forget to register, and they will send you coupon/store credit by mail.
I have been going to Totten Pond Shell for many years, and I rely on them to keep my 2002 Honda in good working order. They never let me down.
Service: General repairs & maintenance
Nothing help, left with a nail in tire. Terrible
Positive: Professionalism, Punctuality, Quality, Value
Technicians are always professional and caring when our car is serviced. They never run up the bill with parts that are not needed. They are always very up front and personable. Thank you!
Services: Oil change, General repairs & maintenance
Nice and efficient service.
Positive: Professionalism
Helped me out on short notice, at a fair price and most professional
Katie K.
Oct 5, 2021
8 months ago
8 months ago
Great communication, fast diagnostic and service. I would gladly give them my business again!
Perfect
Friendly & helpful staff. Inside the store & in the repair shop
Toten pond automotive is. Very clean and friendly. When I'm in the area I will always go back
Thanks!
Super convenient for maintenance and inspection. Small waiting room but it's fine
Services: Oil change, Tires, Brake service & repair
Positive: Professionalism, Value
Positive: Professionalism, Punctuality, Quality, Value
These guys are the best! Honest and up front, you couldn't ask for a better group!
Services: Brakes, Oil change, General repairs & maintenance, Brake service & repair
Great garage, very straightforward, no scams. Eddie is great!
Positive: Professionalism, Punctuality, Quality, Value
Totten Pond Automotive is honest and has a quick turnaround. I work in the area, when I need anything done, I drop off the car and then head back in the afternoon. It is always done when I come pick it up. John has a top notch business. I would recommend him to everyone! The best in Waltham!
Services: Oil change, Tires
Services: General repairs & maintenance, Engine repair
Positive: Professionalism, Quality, Value
Services: Oil change, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, Value
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Positive: Professionalism, Quality, Value
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Positive: Professionalism, Punctuality, Quality, Value
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Positive: Professionalism, Punctuality, Quality, Value
I've gotten a few services done at Totten Pond Auto (Oil Changes, checking on engine noises, etc), and I will definitely be going back! …More
Positive: Professionalism, Punctuality, Quality, Value
Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid).
Services: Tuning, Oil change, Brakes, General repairs & maintenance, Exhaust, Tires, Wheel alignment
Great service and best of all, honest. Really appreciate the work done to maintain my cars. Thank you. I went back again - great job.
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism
They are very accommodating and provide a quality service.
Positive: Professionalism, Quality, Value
We came into town at the last minute, and along the way our exhaust corroded through -- dangerous and loud. I brought the car in at 7 am, when the shop opened. Eddie was friendly and sympathetic, and said he'd do what he could to help. …More
Positive: Professionalism, Punctuality, Quality, Value
Seasoned pros, at it a long time, experienced, know their stuff, really nice & personable. I moved further away, and still go back because of 20+ years of flawless service, and attention to detail. I’m in the service business, and my …More
Positive: Professionalism, Quality, Value
We came into town at the last minute, and along the way our exhaust corroded through -- dangerous and loud. I brought the car in at 7 am, when the shop opened. Eddie was friendly and sympathetic, and said he'd do what he could to help. Well, he did! Just a few hours later, we had a new exhaust using OEM parts, and, rather than take advantage of our situation, he only charged a very fair amount for labor -- much less than we expected! We were on our way quickly and safely.
On top of that, the owner followed up with a text the next day to make sure everything went well. That kind of concern for customers is rare. Thanks to everyone at Totten Pond!
Positive: Professionalism, Quality, Value
Always a huge fan of totten pond automotive and won't bring my vehicle anywhere else (except for that one time i had a free oil change from the dealership after purchasing my vehicle). These guys are nice to deal with, trustworthy and always get the job done.
Positive: Professionalism, Punctuality, Quality, Value
Seasoned pros, at it a long time, experienced, know their stuff, really nice & personable. I moved further away, and still go back because of 20+ years of flawless service, and attention to detail. I’m in the service business, and my service vehicle needs to be ready to go every day. But when it isn’t, it’s not in there for very long, and I’ve never had to go back for tweaking. Great shop, convenient, with a customer shuttle for maintaining schedules. Can’t really find any better!
These repair guys have been getting it right and for a reasonable price for years. I go there without hesitation. Now, they are not a bargain. They do good work at well below dealer prices. And they stand behind their work.