Our Reviews
Rating Breakdown
5
1153
4
132
3
20
2
14
1
57
Positive: Professionalism, Punctuality, Quality, Value
Always quality service at Totten Pond Shell. We drive out bbn of our way to have the cars serviced here as we know it will be done right first time.
Service: Air conditioning
Positive: Professionalism, Punctuality, Quality, Value
Totten Pond Automotive is honest and has a quick turnaround. I work in the area, when I need anything done, I drop off the car and then head back in the afternoon. It is always done when I come pick it up. John has a top notch business. I would recommend him to everyone! The best in Waltham!
Services: Oil change, Tires
Services: General repairs & maintenance, Engine repair
Positive: Professionalism, Quality, Value
Services: Oil change, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, Value
NEW
Positive: Professionalism, Quality, Value
NEW
We have had a variety of work done on our car here. Always efficient and professional. Pricing has been reasonable. No issues and would recommend this auto shop.
NEW
Positive: Professionalism, Punctuality, Quality, Value
NEW
Stephen T.
May 10, 2021
1 year ago
1 year ago
The staff here is always helpful, straight forward with you, clean and efficient. There are no hidden fees, etc., and all work is done as expected in a very timely manner. It's a pleasure to do business with John and the staff!!! The shuttle service is a big plus, too.
NEW
Great snacks
Positive: Professionalism, Punctuality, Quality, Value
The mechanics at Totten Pond Automotive are excellent. Everything was done at the price and in the timeframe we discussed. I also like the fact that I can speak with the person working on the car, as opposed to some repair shops that have a service associate as an intermediary.
Service: Brake service & repair
NEW
Positive: Professionalism, Punctuality, Quality, Value
The mechanics at Totten Pond Automotive are excellent. Everything was done at the price and in the timeframe we discussed. I also like the fact that I can speak with the person working on the car, as opposed to some repair shops that have a service associate as an intermediary.
NEW
NEW
Right off the highway and super convenient. You'll pay a little bit more because of his proximity to the major artery. But it's right there and they have just about everything you need phone chargers snacks drinks and an ATM.
NEW
Gas is always expensive here price gouging
Merry S.
Mar 20, 2021
1 year ago
1 year ago
I just had a great experience with Totten pond Automotive. Their services prices are reasonable and they help to accommodate my needs and work schedule while the help me with some needed service items. I definitely will be going again!!
Gas is always expensive here price gouging
Robert C.
Mar 13, 2021
1 year ago
1 year ago
When I went to Totten Pond Shell to get an inspection sticker, the inspector failed my car for "safety" reasons. The daytime running light was working fine but it was cracked. In my opinion, it's an insignificant technicality. Then, they quoted a price of $500 plus labor to replace the light. That quote sounded excessively high so I declined service. I was right. Afterwards, I found the part at Auto Zone and I replaced it myself for $210 total. When I brought my car back to Totten Pond Shell for reinspection, all of a sudden, the inspector told me the headlight wasn't aligned correctly and he'd fail it again. If there was a problem with the headlight, why wasn't it discovered during the first inspection? I felt like I was being scammed. Enough is enough, so I realigned the headlight myself, took my car to another inspection station, and it passed with flying colors. Sure, I had to pay the $35 fee again but it was well worth it to avoid dealing with Totten Pond Shell. I'll never go there again.
Positive: Professionalism, Punctuality, Quality, Value
I've gotten a few services done at Totten Pond Auto (Oil Changes, checking on engine noises, etc), and I will definitely be going back! …More
If you are looking for a Totten Pond Automotive. She can help find a car that fits your style and budget. His friendly and professional disposition makes the car buying process easy.
A very good place to get your car serviced get fuel and some snacks for a road trip pleasant staff clean environment inside the store safety protocols followed good deal.
Always get high quality work at Totten Pond Automotive. Ed and the others are always professional and pleasant. Prices are very reasonable. They even follow up afterwards to make sure car is running well and I am satisfied.
Service: Oil change
Positive: Professionalism, Punctuality, Quality, Value
Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid).
Services: Tuning, Oil change, Brakes, General repairs & maintenance, Exhaust, Tires, Wheel alignment
Milton S.
Dec 21, 2020
1 year ago
1 year ago
These guys are great. They stayed late on a snowy Saturday to finish my car even though I told them I didn't need it until the middle of the following week. Above and beyond.
I had a great experience here. Brought my car here for the first time with a couple issues, and they took it the next day. They even stayed a bit late to get the work complete in one day, which was really helpful.
I had a great experience here. Brought my car here for the first time with a couple issues, and they took it the next day. They even stayed a bit late to get the work complete in one day, which was really helpful.
Great service!
The guys are responsive and always ready to explain any questions, honest and up front with recommended work that is needed. I would recommend Totten Pond Auto for any work you need done, (Pro-tip) It is a busy place so check ahead to get your service done.
Quick service
I have done some maintenance work(fluid changes) with them. They are very professional guys, did great service and offer reasonable price, less expensive than the dealer I have worked with before. I am happy with them so far.
btw, they also provide free shuttle service if you want to drop off your cars.
Ed is great!
Can't say enough good things about John and his team. Second time I've been to their shop and will be going back as long as I live in the area. First time I went in, I was told by another mechanic I needed some fluids flushed. I brought my …More
Can't say enough good things about John and his team. Second time I've been to their shop and will be going back as long as I live in the area. First time I went in, I was told by another mechanic I needed some fluids flushed. I brought my car to John and he told me it wasn't necessary and didn't charge me a dime. If you're looking for a solid mechanic in the Waltham area that you can trust, Totten Pond is the shop to go to.
Always fair and effcient, and shuttle to work is a life saver!
Great service and really quick!
They consistently do high quality work at a reasonable price.
For Inspection, they moved everyone along as fast as they could.
The team at Totten Pond Automotive was upfront with any and all the services they performed. They also were accommodating and completed the service within the time period they assured me they would.
Just picked up my 2002 Saab after the 120,000 mile service. Eddie and team are awesome to work with. He called me to update me on status and got all the work done on time. I’m a happy customer! Also got the oil changed. He also installed a battery I bought for free. I found my service place for life!!! Thank you
Went above and beyond expected service for an inspection sticker. One of my headlights was not aimed correctly and would not have passed inspection. Rather than failing it they took the time to correct the problem at no charge. You don't see that level of service anywhere nowadays.
Great service and best of all, honest. Really appreciate the work done to maintain my cars. Thank you.
I've always been skeptical of the garages attached to gas stations, however, I have now gone to Totten Pond Automotive for break service, oil change, inspection and now tire replacement and I'll say that they are the easiest mechanic I have …More
I love this place. I know virtually nothing about cars and unfortunately fit the traditional female stereotype on this issue. However, they were not patronizing or condescending in the slightest and explained clearly what was necessary to …More
Totten pond auto is great, the staff is very friendly and helpful. As a first time car owner it can be daunting to get your car serviced, but I trust the folks at Totten Pond because they clearly communicate what is going on with the car …More
Except a 36 dollars standard oil change, I was charged 27 dollars for a battery check and tightening a loose screw on the battery terminal. I don't believe the pricing was fair. …More
I just had both of my cars worked on - brakes, rotors, new muffler. Truly 5 star service. The folks who work there were up front about pricing, timing and ultimately delivered on everything. I would reccomend them to anyone working in the …More
Went in last summer for an inspection sticker since it is so close to work. Decided to look in to getting my car maintenance there since the dealership was so expensive. They were very honest and up front and told me what my car needed …More