Our Reviews
Rating Breakdown
5
1138
4
129
3
20
2
13
1
55
Positive: Professionalism, Punctuality, Quality, Value
Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid).
Services: Oil change, Tuning, General repairs & maintenance, Wheel alignment, Exhaust, Brakes, Tires
Positive: Professionalism, Punctuality, Quality, Value
Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid).
Services: Tires, Exhaust, Brakes, Wheel alignment, General repairs & maintenance, Oil change, Tuning
Positive: Professionalism, Punctuality, Quality, Value
Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid).
Services: Tuning, Brakes, General repairs & maintenance, Oil change, Exhaust, Wheel alignment, Tires
Always get high quality work at Totten Pond Automotive. Ed and the others are always professional and pleasant. Prices are very reasonable. They even follow up afterwards to make sure car is running well and I am satisfied.
Positive: Professionalism, Punctuality, Quality, Value
Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid).
Services: Brakes, General repairs & maintenance, Exhaust, Wheel alignment, Oil change, Tuning, Tires
Positive: Professionalism, Punctuality, Quality, Value
Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid).
Services: Tuning, Oil change, Tires, General repairs & maintenance, Wheel alignment, Brakes, Exhaust
Positive: Professionalism, Punctuality, Quality, Value
Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid).
Milton S.
Dec 21, 2020
11 months ago
11 months ago
These guys are great. They stayed late on a snowy Saturday to finish my car even though I told them I didn't need it until the middle of the following week. Above and beyond.
I had a great experience here. Brought my car here for the first time with a couple issues, and they took it the next day. They even stayed a bit late to get the work complete in one day, which was really helpful.
Great service and best of all, honest. Really appreciate the work done to maintain my cars. Thank you. I went back again - great job.
They know how to make machines work. If that’s something you appreciate, these are your guys.
Excellent service and workmanship! We highly recommend Totten Pond Automotive.
Extremely nice and professional. Was busy but still got me in and changed my battery instantly for a good price! Thank you!
Very clean bathrooms
Nicole N.
Jul 18, 2020
1 year ago
1 year ago
One of the best automotive repair services I have been to. They were quick and knowledgeable. The place was clean. There was space and room, not crowded. I plan to continue going here for car services. I need an oil change and state inspection in the next month and will have it done here.
Rimana Foods Sandwiches sold here ,tasty and fresh get yours today
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism
They are very accommodating and provide a quality service.
Positive: Professionalism, Quality, Value
We came into town at the last minute, and along the way our exhaust corroded through -- dangerous and loud. I brought the car in at 7 am, when the shop opened. Eddie was friendly and sympathetic, and said he'd do what he could to help. …More
Positive: Professionalism, Punctuality, Quality, Value
Totten Pond Automotive has consistently been my go-to mechanic and auto-shop since 2014. With impeccable service and timing, I've always felt that their service and estimates have always been fair. While other shops could be thought to have …More
Positive: Professionalism, Punctuality, Quality, Value
Seasoned pros, at it a long time, experienced, know their stuff, really nice & personable. I moved further away, and still go back because of 20+ years of flawless service, and attention to detail. I’m in the service business, and my …More
Positive: Professionalism, Quality, Value
We came into town at the last minute, and along the way our exhaust corroded through -- dangerous and loud. I brought the car in at 7 am, when the shop opened. Eddie was friendly and sympathetic, and said he'd do what he could to help. Well, he did! Just a few hours later, we had a new exhaust using OEM parts, and, rather than take advantage of our situation, he only charged a very fair amount for labor -- much less than we expected! We were on our way quickly and safely.
On top of that, the owner followed up with a text the next day to make sure everything went well. That kind of concern for customers is rare. Thanks to everyone at Totten Pond!
Positive: Professionalism, Quality, Value
Always a huge fan of totten pond automotive and won't bring my vehicle anywhere else (except for that one time i had a free oil change from the dealership after purchasing my vehicle). These guys are nice to deal with, trustworthy and always get the job done.
I had a great experience here. Brought my car here for the first time with a couple issues, and they took it the next day. They even stayed a bit late to get the work complete in one day, which was really helpful.
Great service!
The guys are responsive and always ready to explain any questions, honest and up front with recommended work that is needed. I would recommend Totten Pond Auto for any work you need done, (Pro-tip) It is a busy place so check ahead to get your service done.
Quick service
I have done some maintenance work(fluid changes) with them. They are very professional guys, did great service and offer reasonable price, less expensive than the dealer I have worked with before. I am happy with them so far.
btw, they also provide free shuttle service if you want to drop off your cars.
Ed is great!
Can't say enough good things about John and his team. Second time I've been to their shop and will be going back as long as I live in the area. First time I went in, I was told by another mechanic I needed some fluids flushed. I brought my …More
Can't say enough good things about John and his team. Second time I've been to their shop and will be going back as long as I live in the area. First time I went in, I was told by another mechanic I needed some fluids flushed. I brought my car to John and he told me it wasn't necessary and didn't charge me a dime. If you're looking for a solid mechanic in the Waltham area that you can trust, Totten Pond is the shop to go to.
Always fair and effcient, and shuttle to work is a life saver!
Great service and really quick!
They consistently do high quality work at a reasonable price.
For Inspection, they moved everyone along as fast as they could.
The team at Totten Pond Automotive was upfront with any and all the services they performed. They also were accommodating and completed the service within the time period they assured me they would.
Just picked up my 2002 Saab after the 120,000 mile service. Eddie and team are awesome to work with. He called me to update me on status and got all the work done on time. I’m a happy customer! Also got the oil changed. He also installed a battery I bought for free. I found my service place for life!!! Thank you
Went above and beyond expected service for an inspection sticker. One of my headlights was not aimed correctly and would not have passed inspection. Rather than failing it they took the time to correct the problem at no charge. You don't see that level of service anywhere nowadays.
Great service and best of all, honest. Really appreciate the work done to maintain my cars. Thank you.
I've always been skeptical of the garages attached to gas stations, however, I have now gone to Totten Pond Automotive for break service, oil change, inspection and now tire replacement and I'll say that they are the easiest mechanic I have …More
I love this place. I know virtually nothing about cars and unfortunately fit the traditional female stereotype on this issue. However, they were not patronizing or condescending in the slightest and explained clearly what was necessary to …More
Totten pond auto is great, the staff is very friendly and helpful. As a first time car owner it can be daunting to get your car serviced, but I trust the folks at Totten Pond because they clearly communicate what is going on with the car …More
Except a 36 dollars standard oil change, I was charged 27 dollars for a battery check and tightening a loose screw on the battery terminal. I don't believe the pricing was fair. …More
I just had both of my cars worked on - brakes, rotors, new muffler. Truly 5 star service. The folks who work there were up front about pricing, timing and ultimately delivered on everything. I would reccomend them to anyone working in the …More
Went in last summer for an inspection sticker since it is so close to work. Decided to look in to getting my car maintenance there since the dealership was so expensive. They were very honest and up front and told me what my car needed …More
Totten Pond Automotive understands what it means to deliver a great customer experience. They have great mechanics so the quality of the work is fantastic. The customer experience goes well beyond car care. They cater to the working driver …More
The end result of my car repair was exactly what I was promised and exceeded my expectations. Great customer service, fair prices and honest guys!
I just had both of my cars worked on - brakes, rotors, new muffler. Truly 5 star service. The folks who work there were up front about pricing, timing and ultimately delivered on everything. I would reccomend them to anyone working in the Winter st/Waltham area - they even dropped me off at work in the morning!
Huge thanks to the team there.
Mark