Our Reviews


Average User Rating

4.71 / 5

Rating Breakdown

5
1153
4
132
3
20
2
14
1
57

Jul 1, 2021
11 months ago
Positive: Professionalism, Punctuality, Quality, Value Always quality service at Totten Pond Shell. We drive out bbn of our way to have the cars serviced here as we know it will be done right first time. Service: Air conditioning

Jul 1, 2021
11 months ago
Positive: Professionalism, Punctuality, Quality, Value Totten Pond Automotive is honest and has a quick turnaround. I work in the area, when I need anything done, I drop off the car and then head back in the afternoon. It is always done when I come pick it up. John has a top notch business. I would recommend him to everyone! The best in Waltham! Services: Oil change, Tires

Jun 1, 2021
1 year ago
Services: General repairs & maintenance, Engine repair Positive: Professionalism, Quality, Value

Jun 1, 2021
1 year ago
Services: Oil change, General repairs & maintenance Positive: Professionalism, Punctuality, Quality, Value

May 26, 2021
1 year ago
NEW Positive: Professionalism, Quality, Value

May 22, 2021
1 year ago
NEW We have had a variety of work done on our car here. Always efficient and professional. Pricing has been reasonable. No issues and would recommend this auto shop.

May 21, 2021
1 year ago
NEW Positive: Professionalism, Punctuality, Quality, Value

May 19, 2021
1 year ago
NEW

Stephen T.
May 10, 2021
1 year ago
The staff here is always helpful, straight forward with you, clean and efficient. There are no hidden fees, etc., and all work is done as expected in a very timely manner. It's a pleasure to do business with John and the staff!!! The shuttle service is a big plus, too.

May 2, 2021
1 year ago
NEW Great snacks

May 1, 2021
1 year ago
Positive: Professionalism, Punctuality, Quality, Value The mechanics at Totten Pond Automotive are excellent. Everything was done at the price and in the timeframe we discussed. I also like the fact that I can speak with the person working on the car, as opposed to some repair shops that have a service associate as an intermediary. Service: Brake service & repair

Apr 26, 2021
1 year ago
NEW Positive: Professionalism, Punctuality, Quality, Value The mechanics at Totten Pond Automotive are excellent. Everything was done at the price and in the timeframe we discussed. I also like the fact that I can speak with the person working on the car, as opposed to some repair shops that have a service associate as an intermediary.

Apr 25, 2021
1 year ago
NEW

Apr 21, 2021
1 year ago
NEW Right off the highway and super convenient. You'll pay a little bit more because of his proximity to the major artery. But it's right there and they have just about everything you need phone chargers snacks drinks and an ATM.

Mar 20, 2021
1 year ago
NEW Gas is always expensive here price gouging

Merry S.
Mar 20, 2021
1 year ago
I just had a great experience with Totten pond Automotive. Their services prices are reasonable and they help to accommodate my needs and work schedule while the help me with some needed service items. I definitely will be going again!!

Mar 15, 2021
1 year ago
Gas is always expensive here price gouging

Robert C.
Mar 13, 2021
1 year ago
When I went to Totten Pond Shell to get an inspection sticker, the inspector failed my car for "safety" reasons. The daytime running light was working fine but it was cracked. In my opinion, it's an insignificant technicality. Then, they quoted a price of $500 plus labor to replace the light. That quote sounded excessively high so I declined service. I was right. Afterwards, I found the part at Auto Zone and I replaced it myself for $210 total. When I brought my car back to Totten Pond Shell for reinspection, all of a sudden, the inspector told me the headlight wasn't aligned correctly and he'd fail it again. If there was a problem with the headlight, why wasn't it discovered during the first inspection? I felt like I was being scammed. Enough is enough, so I realigned the headlight myself, took my car to another inspection station, and it passed with flying colors. Sure, I had to pay the $35 fee again but it was well worth it to avoid dealing with Totten Pond Shell. I'll never go there again.

Feb 12, 2021
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I've gotten a few services done at Totten Pond Auto (Oil Changes, checking on engine noises, etc), and I will definitely be going back! …More

Feb 10, 2021
1 year ago
If you are looking for a Totten Pond Automotive. She can help find a car that fits your style and budget. His friendly and professional disposition makes the car buying process easy.

Feb 1, 2021
1 year ago
A very good place to get your car serviced get fuel and some snacks for a road trip pleasant staff clean environment inside the store safety protocols followed good deal.

A K
Feb 1, 2021
1 year ago
Always get high quality work at Totten Pond Automotive. Ed and the others are always professional and pleasant. Prices are very reasonable. They even follow up afterwards to make sure car is running well and I am satisfied. Service: Oil change

Jan 20, 2021
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Highly recommended. Have consistenly received excellent same-day service. Ed is extremely knowledable and professional. They even shuttle you to your office or home (pre-Covid). Services: Tuning, Oil change, Brakes, General repairs & maintenance, Exhaust, Tires, Wheel alignment

Jan 10, 2021
1 year ago

Milton S.
Dec 21, 2020
1 year ago
These guys are great. They stayed late on a snowy Saturday to finish my car even though I told them I didn't need it until the middle of the following week. Above and beyond.

Dec 8, 2020
1 year ago

Nov 11, 2020
1 year ago

Nov 1, 2020
1 year ago

Sep 28, 2020
1 year ago

Sep 17, 2020
1 year ago
I had a great experience here. Brought my car here for the first time with a couple issues, and they took it the next day. They even stayed a bit late to get the work complete in one day, which was really helpful.

Mar 1, 2020
2 years ago

Feb 1, 2020
2 years ago

Jan 1, 2020
2 years ago

Dec 4, 2019
2 years ago
I had a great experience here. Brought my car here for the first time with a couple issues, and they took it the next day. They even stayed a bit late to get the work complete in one day, which was really helpful.

Nov 30, 2019
2 years ago
Great service!

Nov 26, 2019
2 years ago
The guys are responsive and always ready to explain any questions, honest and up front with recommended work that is needed. I would recommend Totten Pond Auto for any work you need done, (Pro-tip) It is a busy place so check ahead to get your service done.

Nov 11, 2019
2 years ago
Quick service

Nov 11, 2019
2 years ago
I have done some maintenance work(fluid changes) with them. They are very professional guys, did great service and offer reasonable price, less expensive than the dealer I have worked with before. I am happy with them so far. btw, they also provide free shuttle service if you want to drop off your cars.

Nov 4, 2019
2 years ago
Ed is great!

Nov 1, 2019
2 years ago
Can't say enough good things about John and his team. Second time I've been to their shop and will be going back as long as I live in the area. First time I went in, I was told by another mechanic I needed some fluids flushed. I brought my …More

Oct 8, 2019
2 years ago
Can't say enough good things about John and his team. Second time I've been to their shop and will be going back as long as I live in the area. First time I went in, I was told by another mechanic I needed some fluids flushed. I brought my car to John and he told me it wasn't necessary and didn't charge me a dime. If you're looking for a solid mechanic in the Waltham area that you can trust, Totten Pond is the shop to go to.

Oct 2, 2019
2 years ago
Always fair and effcient, and shuttle to work is a life saver!

Oct 1, 2019
2 years ago

Sep 20, 2019
2 years ago
Great service and really quick!

Sep 13, 2019
2 years ago
They consistently do high quality work at a reasonable price.

Sep 4, 2019
2 years ago

Aug 27, 2019
2 years ago
For Inspection, they moved everyone along as fast as they could.

Aug 26, 2019
2 years ago

Aug 8, 2019
2 years ago
The team at Totten Pond Automotive was upfront with any and all the services they performed. They also were accommodating and completed the service within the time period they assured me they would.

Jul 31, 2019
2 years ago

Jul 31, 2019
2 years ago
Just picked up my 2002 Saab after the 120,000 mile service. Eddie and team are awesome to work with. He called me to update me on status and got all the work done on time. I’m a happy customer! Also got the oil changed. He also installed a battery I bought for free. I found my service place for life!!! Thank you

Jul 14, 2019
2 years ago

Jun 28, 2019
2 years ago
Went above and beyond expected service for an inspection sticker. One of my headlights was not aimed correctly and would not have passed inspection. Rather than failing it they took the time to correct the problem at no charge. You don't see that level of service anywhere nowadays.

May 28, 2019
3 years ago
Great service and best of all, honest. Really appreciate the work done to maintain my cars. Thank you.

May 1, 2019
3 years ago
I've always been skeptical of the garages attached to gas stations, however, I have now gone to Totten Pond Automotive for break service, oil change, inspection and now tire replacement and I'll say that they are the easiest mechanic I have …More

May 1, 2019
3 years ago
I love this place. I know virtually nothing about cars and unfortunately fit the traditional female stereotype on this issue. However, they were not patronizing or condescending in the slightest and explained clearly what was necessary to …More

May 1, 2019
3 years ago
Totten pond auto is great, the staff is very friendly and helpful. As a first time car owner it can be daunting to get your car serviced, but I trust the folks at Totten Pond because they clearly communicate what is going on with the car …More

May 1, 2019
3 years ago
Except a 36 dollars standard oil change, I was charged 27 dollars for a battery check and tightening a loose screw on the battery terminal. I don't believe the pricing was fair. …More

May 1, 2019
3 years ago
I just had both of my cars worked on - brakes, rotors, new muffler. Truly 5 star service. The folks who work there were up front about pricing, timing and ultimately delivered on everything. I would reccomend them to anyone working in the …More

May 1, 2019
3 years ago
Went in last summer for an inspection sticker since it is so close to work. Decided to look in to getting my car maintenance there since the dealership was so expensive. They were very honest and up front and told me what my car needed …More