Our Reviews


Average User Rating

4.71 / 5

Rating Breakdown

5
1138
4
129
3
20
2
13
1
55

Jun 12, 2019
2 years ago
Totten Pond Automotive is the best! Ed is extremely honest, helpful and quick. I've always had top notch service and will continue to take my car here for all service needs.

Jun 12, 2019
2 years ago
Always fantastic service! The mechanics are very knowledgeable and have been able to fix any problem my car has. They are able to explain what is wrong and fix it for an affordable price.

Jun 8, 2019
2 years ago
I decided to go to Totten Pond Automotive for a MA State Inspection Sticker because of the excellent reviews on google and yelp (over 4.5/5). I first went Friday afternoon (6/7/19), but was told by Ed (in a frustrated manner) that the internet was down and they wouldn't have it fixed until the end of the day. So, I came back later the next morning (6/8/19). Ed was still clearly very upset about something as his face had a big 'why the heck are you here and what do you want from me' kind of look on it (the worst thing for a potential new customer). I kindly asked for a MA State Inspection Sticker, and Ed, in a very rude way, told me "keys and registration," then leaves the office. I got my keys and registration, came back inside, and then waited for 10 minutes until he came back. He comes into the office and again says very rudely "where's your car?" I tell him "out front," he takes the keys and registration, and tells me "sit and wait." So I wait for 10 minutes, then he comes back in in an extremely rude way and asks me "who installed your left headlight?" I say honestly that the bulb was replaced several years ago (and had never been a problem). He says "it was installed incorrectly" (whatever that means) "and the light is scattered and dangerous for other drivers." He says "I should fail you technically, but will let you off to go get it fixed before you come back here" (scolding me as if he is the police). We then go inside and I say "thanks" and leave. All I can say now is that I have no idea how Ed and this business has received such excellent reviews, as I witnessed him be rude to another potential customer on Friday when their internet was down. I would not recommend Totten Pond Automotive to anyone for any service. I will be glad to go somewhere else.

May 28, 2019
2 years ago
Good service and we'll organized. Got my car inspected Today.

May 28, 2019
2 years ago
Great service and best of all, honest. Really appreciate the work done to maintain my cars. Thank you.

May 24, 2019
2 years ago
Great Service !!!

May 23, 2019
2 years ago
The guys were wonderful in helping me out with my flat tire last Wednesday. It was a few minutes past closing and they still helped me out. Great customer service!

May 10, 2019
2 years ago
I started working in the area so I came in for the state inspection sticker and they failed my car for a minor issue. Which is fine but then gave me a pretty ridiculous repair estimate. When to my hometown mechanic and had it fixed for a 1/3 of what they were asking for. Don't think I'll be back no matter how convenient it is.

May 8, 2019
2 years ago
The service department here is solid: competent, honorable, and at reasonable cost. They don't push or exaggerate; they inform and they do good work.

May 1, 2019
2 years ago
Told me I needed $300 more worth of work than I did, luckily I got a second opinion and didn't get the extra work. They will add you to a mailing list and you will get their stuff until the end of time, even if you move away (if you set up …More

May 1, 2019
2 years ago
I've always been skeptical of the garages attached to gas stations, however, I have now gone to Totten Pond Automotive for break service, oil change, inspection and now tire replacement and I'll say that they are the easiest mechanic I have …More

May 1, 2019
2 years ago
Beware! I brought my car in for a State Inspection and was told that the small patch of rust on the side needed to be fixed in order to pass (despite having passed inspection last year without any changes to the rust spot). Feeling …More

May 1, 2019
2 years ago
I have been taking my VWs to this shop as soon as their factory warranty expires for over 10 years and the experience has always been great. I feel that I get the truth, no gimmics, no upsales, just tell you what they found and what are my …More

May 1, 2019
2 years ago
I love this place. I know virtually nothing about cars and unfortunately fit the traditional female stereotype on this issue. However, they were not patronizing or condescending in the slightest and explained clearly what was necessary to …More

May 1, 2019
2 years ago
Totten pond auto is great, the staff is very friendly and helpful. As a first time car owner it can be daunting to get your car serviced, but I trust the folks at Totten Pond because they clearly communicate what is going on with the car …More

May 1, 2019
2 years ago
Totten Pond Auto has earned my business. They rebuilt the front brakes on my Sonata. The left front brake locked up 7 months later. Because I couldn’t drive it that way, I dropped it off at a nearby garage. I called Totten Pond Auto and …More

May 1, 2019
2 years ago
Except a 36 dollars standard oil change, I was charged 27 dollars for a battery check and tightening a loose screw on the battery terminal. I don't believe the pricing was fair. …More

May 1, 2019
2 years ago
I just had both of my cars worked on - brakes, rotors, new muffler. Truly 5 star service. The folks who work there were up front about pricing, timing and ultimately delivered on everything. I would reccomend them to anyone working in the …More

May 1, 2019
2 years ago
Went in last summer for an inspection sticker since it is so close to work. Decided to look in to getting my car maintenance there since the dealership was so expensive. They were very honest and up front and told me what my car needed …More

May 1, 2019
2 years ago
Totten Pond Automotive understands what it means to deliver a great customer experience. They have great mechanics so the quality of the work is fantastic. The customer experience goes well beyond car care. They cater to the working driver …More

May 1, 2019
2 years ago
I am very happy with the service provided me at Totten Pond Automotive. I dropped my car off in the morning to get my brakes done, and was give a ride to work in there cutesy vehicle. My car was ready for when I left work, and they …More

Apr 30, 2019
2 years ago
I work nearby and have brought in my Toyota on several occasions. Have always had a good experience.

Apr 27, 2019
2 years ago
The end result of my car repair was exactly what I was promised and exceeded my expectations. Great customer service, fair prices and honest guys!

Apr 27, 2019
2 years ago
I just had both of my cars worked on - brakes, rotors, new muffler. Truly 5 star service. The folks who work there were up front about pricing, timing and ultimately delivered on everything. I would reccomend them to anyone working in the Winter st/Waltham area - they even dropped me off at work in the morning! Huge thanks to the team there. Mark

Apr 25, 2019
2 years ago
These guys are the best. It’s rare these days to be able to say that you find an honest auto shop. They are honest, dependable, and their prices are fair and reasonable. I’ve had my car serviced there a few times now, and I won’t be going anywhere else.

Apr 22, 2019
2 years ago

Apr 10, 2019
2 years ago
I’ve had my car serviced here a few time and they always done well. I’ve only had oil and brake services so far but they seem to be able to had any automotive troubles. The prices are very fair, service is friendly and fast, and the shop is clean.

Apr 8, 2019
2 years ago

Apr 8, 2019
2 years ago
Kind of low cost choice

Apr 8, 2019
2 years ago
Great service very knowledgeable staff.... love it

Oct 23, 2017
4 years ago
Great service. Very convenient shuttle service to the office in the morning!

Carrie Mcgrath
Oct 16, 2017
4 years ago
As always, great service at Totten Pond Shell. Just had my oil changed and inspection sticker done. Ed and John are always very responsive and get me in quickly and efficiently and can't beat the ride to work. I trust them and will continue to bring my vehicle here.

Diane Stevens
Sep 26, 2017
4 years ago
I have been getting my vehicle serviced by Totten Pond for years and they always do a great job. Great service and no "hidden surprises". Customer service is great and they even provide me with a ride to my office when I drop off my car! Highly recommended!

Linda Viens
Sep 12, 2017
4 years ago
I love Totten Pond Automotive. The service is outstanding. The biggest thing - it is also 110% trustworthy!! Thanks guys. :-)

Jay Mcsweeney
Aug 28, 2017
4 years ago
Five Star Service *****

Aug 27, 2017
4 years ago
I broke down across the street from this shop. They actually sent someone across the street to jump the car, then when they got it, they told me that the starter was the issue. I needed the car back by a certain time to go pick up my child, and despite a full schedule of appointments, they got my car back and running two hours early. Very attentive, skilled and polite staff here.

Aug 25, 2017
4 years ago

Matt Small
Aug 10, 2017
4 years ago
I've been taking my Prius to Totten Pond Automotive for service and maintenance for almost ten years. These guys are super-knowledgeable and very friendly. They're the best!

Aug 2, 2017
4 years ago
My wife's auto had a front axle leak in her 2015 Honda Accord. Totten Pond Auto.repaired the car in a very professional manner, in their scrupulously clean shop for $176.07. I got a previous quote of approximately $400 from a Honda dealer in Reading. I am proud to give Totten Pond Automotive five stars. Believe me they are that good !!! Joel A. Lexington

Elizabeth Sibert
Aug 2, 2017
4 years ago
This is the best for car service. They are always efficient and quick and reasonable and never do anything that is not necessary or not first approved by you. On top of the excellent service the employees are extremely accommodating and pleasant.

Jul 16, 2017
4 years ago
Good service!

Jul 16, 2017
4 years ago
These guys are always honest and upfront and get the work done! They keep the place clean, the keep the customers happy and the provide quality work! What more could you ask for? Thanks guys!

Jul 16, 2017
4 years ago
Just had my rear brake job and I was happy to hear that they could get my car in the same day and it was completed before noon. The guys are responsive and always ready to explain anything. I would recommend Totten Pond Auto for any work you need done.

Jul 16, 2017
4 years ago
I recently went for my first 2 visits to get an oil change and a tire rotation, then to get a wheel alignment. The first visit went great. I actually asked when I got there if I could add a tire rotation, but it was not possible because they are so busy. No problem. On the second visit, I dropped my car off to get the wheel alignment, and I was called a few hours later to pick up my car. When I got there, I didn't owe anything because my car was well aligned already, so they never did any work, just analyzed it first. John and his team were very honest and did great work. I will surely be going back there.

Katherine Rutter
Jun 29, 2017
4 years ago
Top notch service all the time. Great group of guys, upfront and honest and quality work.

Diane Stevens
Jun 23, 2017
4 years ago
I have been using Totten Pond Automotive for over 5 years and they have always provided exceptional service. They are very honest and helpful and I always feel like I've gotten my money's worth out of the work they've done. Love the free shuttle ride to my office too!

Jun 19, 2017
4 years ago
Nice people, good service, descent price And best of all, I got a free ride to work Very happy with their service Definitely recommend it

Jun 16, 2017
4 years ago
I called about my brakes and they fixed them same day! Quick service, affordable, and John always follows up to make sure I am satisfied with the service. Definitely recommend this place to anyone in the Waltham area.

Bonniejean Boettcher
Jun 15, 2017
4 years ago
I've been taking my car for service at Totten Pond automotive for at least 5 years now. I've always been impressed with their professionalism and quality level of service. Their courtesy shuttle makes it super easy for me to drop off my car and still have a way of getting to work!

Joe Aberdale
May 31, 2017
4 years ago
My car was taken in on very short notice. Excellent service and communication. I will continue to do business here. Very satisfied.

Steve Silverman
May 30, 2017
4 years ago
I’ve been taking my two cars to Totten Pond Automotive for about the last two years. Only good things to say about Ed and his team. Whether it’s a routine service or something bigger they do great work and they communicate well. Also, the shuttle service is very helpful.

Amitabh Dugar
May 19, 2017
4 years ago
I brought my 2009 Honda CRV on March 8, 2017 into Totten Pond Automotive for front brake replacement (rotors and and pads. I used to get my Honda Odyssey serviced here until 2013 but haven't been in since then, so I am happy to note that I received the same high quality of service as I was the case in the past. The work was done promptly and the service technician helpfully & politely noted other service items (tires, inspection) that were required but as usual, did not push me to have the additional work performed. Most importantly, I also asked them to investigate a slight grinding/whining noise from the rear of the vehicle (which I had tried and failed to get resolved at a Honda dealer in Boston). The mechanics at Totten Pond accurately determined that it was being caused by a part that had come loose and was rubbing against the rear brakes. They secured it at no charge and the noise is now gone.

May 19, 2017
4 years ago
I brought my 2009 Honda CRV on March 8, 2017 into Totten Pond Automotive for front brake replacement (rotors and pads). I used to get my Honda Odyssey serviced here until 2013 but haven't been in since then, so I am happy to note that I received the same high quality of service as was the case in the past. The work was done promptly at a reasonable price and the service technician helpfully & politely noted other service items (tires, inspection) that were required but as usual, did not push me to have the additional work performed. Most importantly, I also asked them to investigate a slight grinding/whining noise from the rear of the vehicle (which I had tried and failed to get resolved at a Honda dealer in Boston). The mechanics at Totten Pond accurately determined that it was being caused by a part that had come loose and was rubbing against the rear brakes. They secured it at no charge and the noise is now gone.

Rui Guo
May 3, 2017
4 years ago
I have my car serviced multiple times here because it is close to my work place -- engine oil change, parts repair. The service is great and the price is reasonable. They even provide free shuttle (one way), thus it is quite convenient to drop off the car in the morning without worrying about how to get to work. It would be unbeatable if they can provide the shuttle to pick up the car after service even for a reasonable charge - personal opinion.

May 1, 2017
4 years ago
Initially I came only for state inspection. I was pretty impressed with overall experience, then I immediately took quote for my mustang for new breaks, the price was very competitive and I immediately …More

May 1, 2017
4 years ago
I went to Totten Pond Automotive to get my MA State Inspection, after recently moving to the area. I sought to also get an oil change, but did not arrive in time to have it done that day. Two days later, Saturday, they were already …More

Mark Rudnick
Apr 17, 2017
4 years ago
Honest and expert. Plus friendly. Can't ask for more than that.

Josh Weng
Apr 12, 2017
4 years ago
Have both my cars serviced here. Great service and convenient to my work (they even have shuttle services). Always on time and fair pricing.

Mar 30, 2017
4 years ago
Initially I came only for state inspection. I was pretty impressed with overall experience, then I immediately took quote for my mustang for new breaks, the price was very competitive and I immediately accepted the quote Quality of the service was very good, got the car same day I got 40$ discount coupon from there website Please make sure to print coupon before next service

Elizabeth Sibert
Mar 2, 2017
4 years ago
all I can say is they are the best - I have been doing business there for at least 4 years and have always felt very satisfied with the quality of work and charges for the work performed; they never do anything that is not needed and will suggest when something may need to be done; the guys who work there are always friendly and just go above and beyond to be pleasant - thank you for all you do!!!