Our Reviews
Rating Breakdown
5
1136
4
36
3
18
2
8
1
6
Peter Ticsay
May 21, 2025
1 month ago
1 month ago
Overpriced
They provided a car ride for me while my car was being repaired, brake service, oil change among other things. They don't upsell anything and they are honest.
My husbands Jeep had a leak. Didn't know where it was. EGM was able to locate it & get it fixed. They have worked on this Jeep before & always do a great job. Glad to have them so close & so reliable.
Awesome work on my Nissan Thank you.
Very polite, professional and prompt service. Got my car back at 3 pm on Friday so I wasn't without a vehicle for the weekend. And the shuttle service back and forth from EGM's shop was very much appreciated...no need to take an Uber back and forth. Thank you EGM.
I had a good experience with this mechanic. Work was done fast and prices seemed fair.
I could not be happier with the great service I received from EGM! Fast, courteous and reasonably priced. Highly recommend.
I am very impressed by the service levels at EGM Automotive. They are honest and provide stellar service. You can't go wrong with this auto repair shop. They are tremendous! Will definitely come back.
When looking for a local mechanic, I searched my town's Facebook page, and one in particular stood out to me: EGM Automotive. From my first interaction with them when making an appointment to their follow up on what was done, each person was genuinely a pleasure to work with. I highly recommend them and will use them again without hesitation.
Had occasion to need EGM Automotive last Friday. They were kind enough to come to the residence to give me a jump. They tested the electrical system & determined a new battery was needed. I was in & out in about an hour even though they were obviously pretty busy. EGM provided quick, fair, knowledgeable & fantastic service. Elk Grove is lucky to have this business in the village!
My go to place to have my car serviced. Great service, good prices. Trustworthy.
The culture at EGM is what will keep us coming back.Always a stress free experience while working with EGM to get our vehicles mechanically sound. We appreciate their honesty, and how they don’t try to sell us MORE than what is actually necessary.Thank you EGM and all employees, for all that you do for the community.
Pleasant staff. Work gets done when they say it will.
I will always bring my car to EGM. Had a brake job done and they are so kind and were able to get me in so fast. These guys are the best and their prices are very good. I will not go anywhere else.
I brought my 2013 CRV in for repairs, and they were honest/quick. I appreciated their diagnoses of the issues and suggestions to wait on a few things.
I needed my battery replaced, I had already bought a battery but was struggling to get it done. The folks at EGM were kind enough to take my car and replace the battery for me although bringing in parts and asking the shop to change them is akin to bringing your own food to a restaurant and asking them to cook it. I truly appreciate their customer service and would not hesitate to use this shop again.
I definitely recommend EGM! They replaced struts, shocks, sway bar, and belt. Prices seem to be competitive and cheaper than a dealership. My car rides so incredible now after all the repairs. Communication was also good and they clearly explained everything to me.
Thanks for squeezing me in on short notice and getting my car ready for a long road trip!!
Clean, professional, friendly, have a shuttle, quotes provided for additional work needed, quick turnaround, trustworthy. First experience here and will be returning!
This was my first time having services done here but based on the reviews I decided to give them a try. They lived up to the reviews. They were friendly, courteous, very clear about the repairs and costs. My repairs were started and finished in the time that was promised, and the drop off and pick up car service provided was most appreciated! I would highly recommend!
I didn't care for the service I received at my local dealership and was looking for a place to get routine maintenance performed. Receiving a mailer from EGM, I decided to take my car there for an oil change and tire rotation. The people there were friendly and efficient and the facility was very clean. I was able to wait while the work was being done, though they offer a shuttle service. This is a full service shop, so I feel confident having them working on my car, as opposed to a quick oil change place. I will definitely return there for my next scheduled service.
We just had our first experience with EGM. They were amazing. First, Russ was so kind when we spoke on the phone and I asked 1000 questions. Second, they were able to schedule us in next day. Not only were we able to get in, they were able to replace our back brakes same day.They text my husband today to make sure everything was good. That was a nice surprise.Additionally, the place is so clean and well maintained. We will be back, hopefully not too soon though 🙂. Thanks, EGM!!!
I have been taking my cars to EGM for about 10 years. Great service, very efficient and pleasant to deal with. They've never let me down. Recently I had to take my car to a different shop due to location constraints, and I was concerned this shop was not honest. I had EGM review their quote and the car, and they were able to save me over $4000, and had the car running perfectly.When you have a shop you trust, you stick with them!
Brought my Jeep back to EGM, for a new issue. They were able to fix the problem for less than the original estimate. Great job, thanks
This is the best car repair business in our area. I had been looking around for years and I’m happy to say that I finally found the car repair place that I can trust. I must add that the people are friendly and always go above and beyond to help me out.PositivePunctuality, Quality, Professionalism, ValueServicesTransmission, Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Brake service & repair, Battery, Oil change
Great and fast service, handled the insurance for me. Recommended.
They are a fantastic and honest shop who keep you informed of the process while your vehicle is repaired.
fixed my wife’s corolla quickly and effectively. they were professional and respectful, very helpful at explaining the necessary repairs. fair price. will be back again sometime.
We were in a bind and 25 miles from our home shop. Maps sent us here and it was and amazing experience. Confident and thorough communication without being verbose. Our entire family felt comfortable with every tech/staff we interacted with. Thank you!
Russ explained to me what had to be done to my vehicle and when it was complete he showed me the results.Very satisfied.ServicesService not listed
This was my first time to bring my car to EGM and I will bring it back for future appointments! The guys are knowledgeable, thorough and explained things very well!
Car runs great, riding super smooth, and AC is working again! EGM will likely be my go-to mechanic while I live near Elk Grove Village.
Was able to have my car towed here and they got to it after the holiday weekend. Found the no start problem and I was on my way. Great shop amd very inviting staff.
First time customer, went in to service our 15 year old Honda Civic. Rust and the team were transparent from the start on estimated timing for service and open to any questions we had. The pricing for the oil change, AC recharge and overall diagnostics was competitive and fair. I’ll be a customer with both my vehicles moving forward.
All I can say is AMAZING customer service, craftsmanship and overall service! I’m newer to the area and I have been searching for a local mechanic. I found EGM automotive and ROSS AND HIS TEAM ARE AMAZING. They were prompt and very transparent about their work. When I first came in I was worried because they seemed busy. I called them ahead and let them know my Mitsubishi’s AC was not cooling correctly. I accidentally missed my appointment but they got me in again right away the next day! When I came in everyone had very positive energy and frankly quite funny and friendly. I was in and out within a couple of hours. They asked if I needed my car that day and when. They were considerate of my time and tried to fit around my busy schedule. You can tell they take pride in the work that they do. I definitely recommend Ross and his team and will come back for any future repairs! Thank you again EGM automotive!!!
EGM Automotive and Manny are awesome. I got my car back fixed and running better that ever. I cannot thank them enough for the quick turnaround. I was expecting to take a few days but they somehow were able to get my car fixed in a few hours. And I wasn't gouged at the end for an exorbitant cost. I highly recommend them if you need your car repaired.
EGM has a friendly and great team. Russ and Randy are always great to work with.Highly recommend EGM.
Had spark plugs and an alignment done at EGM. Wonderful staff, friendly and they always do a great job. Prices are great. Will always come back to EGM for service.
Came in for an exhaust leak, got the car back in 2 days with the issue completely resolved. Great service. Zero issues.
EGM fixed a front suspension problem that a previous shop had bungled. Also, EGM located a part no longer in production. Highly recommended.