Our Reviews
Rating Breakdown
5
876
4
26
3
18
2
8
1
5
Highly recommend it. It's is good place with professional staff. Helped me fix steering related issues within a day. They informed about the problem and the discussed the costs upfront before any repairs. The costs might be bit higher compared to competitors but I guess they their professionalism compensates for it.
I have been hearing about the good reviews through an Elk Grove Facebook group. We have 2 cars and a friends car that we wanted to try an honest and trustworthy shop. My jeep needed ball joints and Ubolts and tie rod. They did a great job. Daughters car needed alot of little things for safety and my friends needed the air conditioner compressor replaced. We are all very happy with the work done here. We will continue to use them and recommend them. Thanks!
Manny and his crew members are some of the best I’ve ever had the pleasure of working with. They are super knowledgeable, actually listen to your own diagnostics, and have a reasonable price for all of your repairs. I got A/C motor replaced and new tires. Not only do they do exceptional work but they have same day service but they have a ferry system for still getting you to work or home while the work is being completed.
I took my car to EGM automotive in the afternoon and they were able to get it back to me that same day, right before the holiday weekend! On top of that, they offer shuttle service and gave me a ride to work. Randy communicated very clearly about cost and confirmed the work with me first. This place was great, and we'll be using them for our auto needs in the future.
Went to EGM Automotive when i noticed the AC in my car started blowing warm. They worked their magic while I sat in their very comfortable waiting area. My AC blows so cold and works so well my husband took his van their a few days later. Very reasonably priced and quality work. What I liked best is while I sat in there waiting on my car several other customers came in and you could tell by the conversation they were all longtime customers. I just moved to area and now have a place I would be confident taking my vehicles!
I have such a great experience out of what would’ve been a very stressful time. My vehicle was towed to EGM not knowing them at all other than seeing their reviews online. They were so kind and got me taken care of right away. It was affordable and they were super thorough. I will definitely be bringing my vehicle back now on a regular basis
Went here because they're literally 4 minutes away from my work when I had a big nail in my tire and needed it patched. It was only $35 bucks and I think I was there less than 30 minutes, which was impressive because they appear to be quite busy. I just got my oil changed there, again the service was quick and they are super nice guys. Being able to set the appointment up online was great also. I am going back there in a few weeks to get my brakes done and they even have a shuttle service to take me back to work that day. Definitely go to this place for your car!!
Went to EGM on the recommendation of a long time customer. I wasn't disappointed. My brakes had been grinding and I knew I had to get them taken care of. Manny and his crew were so accommodating and even drove me home and picked me up after the work was done.Before beginning work, they called to explain the extent of repairs needed and said I didn't need any major work. Very pleased with the honesty, work, price and follow up after the repair. Will be a long time client.
If you're searching for professional, courteous and thorough auto service may I recommend EGM. My 01 Silverado needed a fuel pump replacement which was replaced in less than 2 days. I'm back on the road thanks to Randy and his top flight technicians. With the cost of new vehicles skyrocketing, keeping my 21 year old Chevy on the road is more important than ever.
Awesome customer service
Just moved here from Wisconsin and needed a new shop. Did some investigation and EGM had great reviews. So, I had an oil/filter change, tire rotation, and brake check. These guys are competent, honest, and friendly. The shop was clean and inviting. Will definitely return.
Services: General repairs & maintenance, Oil change
Very professional, great job, and extremely friendly and informative. Will continue doing business with these guys and gals over and over againService: Auto maintenance
I was very impressed. The guys here are honest and straightforward. As a single woman, it is important to find a mechanic that I can trust. I highly recommend this place.Service: General repairs & maintenance
Everyone at EGM automotive as super helpful. They explained everything they were going to do to my car and I could tell they cared and took to time to check for everything. Will definitely be going back!Service: Auto engine diagnostic
I do a lot of my own repairs but needed an engine flush and oil change and with no where to go with the fluids Merlin is what I chose. I felt the value and the service was really good.
AC Recharge done here. Very knowledgeable and friendly staff. Had to make an appointment for my daughter who drove to Chicago from CLE and had issues losing AC on a 92° day. They were able to get the vehicle serviced next day and were very accommodating! Highly recommend EGM !Service: Auto maintenance
Service: Air conditioning
They are so friendly, quick, and did a great job for an oil change on my vehicle. I will definitely go back again!Service: Auto maintenance
My engine mounts needed to be replaced and the mechanics at EGM did a fantastic job! Definitely will go back and I highly recommend going here for any car repair needs!Service: General repairs & maintenance
These are great people, great service and great prices. Manny you all of your people worked so hard to take care of a few problems with my Prius. The ride to work was greatly appreciated. I will highly recommend your service to all of my friends and family. Thanks for your excellent service!Service: Brakes
I love this place. Russ is very direct and honest and does great work at a reasonable price. And it is close to my home. Nothing is better then this.Services: Auto brake repair, Tires, Auto tire replacement, Auto emissions testing, Wheel alignment, Brake service & repair, Auto battery maintenance, Auto maintenance, Steering & suspension repair, Wiper blade installation, Battery, Oil change, Auto brake replacement, Tire rotations, Brakes
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Positive: Professionalism, Punctuality, Quality, Value
EGM is the only place I trust my 15 year old car with. Customer Service is excellent as is the actual service to the car. I needed a ride back home and then back to shop and that is a bonus. …More
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Positive: Punctuality, Quality, Value
EGM is the only shop I take my 1985 Corvette to when work is needed. Russ, service manager is friendly & honest. Never tries to sell you work that isn't needed. Manny the owner is also a good guy and honest. Prices are fair, work that is …More
Services: Oil change, General repairs & maintenancePositive: Professionalism, Quality, Value
Positive: Professionalism, Punctuality, Quality, ValueAwesome service and extremely professional! I think I've found my forever-mechanic!Services: Transmission, Brakes, Oil change
Positive: Professionalism, PunctualityEveryone was very friendly and they found the problem and fixed it fast. The car is running great. Thank you all.Service: Auto engine diagnostic
Positive: Professionalism, Punctuality, Quality, ValueI cannot speak highly enough of the professionalism and excellent service provided. If anyone is looking for a reliable service, EGM is hands down the bestService: Engine repair
Positive: Professionalism, Punctuality, Quality, ValueI am so happy with the service they provided! Everyone was extremely helpful and kind. I worked with Manny and he was top notch...will never go anywhere else! Thanks so much for everything!Service: Exhaust
Positive: Professionalism, Punctuality, Quality, ValueMy co-worker referred me to EGM and this is my second visit with them. I love going to EGM. They are honest and they will tell you what you need to be safe on the road. Everyone at EGM are awesome, thank you!Services: Brakes, Oil change
Positive: Professionalism, QualityRuss and his team were excellent. Work on my car done in a very timely manner. Communicated with me through the entire process. Great service. Good value.Service: Tires
Positive: Professionalism, Punctuality, Quality, ValueMy car recently needed a repair, replacement actually, to my right, front sway bar. When visiting EGM in person to schedule the fix, I was courteously greeted by Russ, the manager, who gave me a reasonable estimate and worked with me to arrange a time that'd fit my work schedule. Upon dropoff of my car, Russ himself drove me to my office and once complete, only a few hours later, my car was returned to me at my place of work.Additionally, a few days after the repair, Manny, the owner of the business reached out to me personally to make sure all had gone well and that I was satisfied with EGM's repair and service. ... My reply was a resounding "Yes!" ... with the add that it was great to now be able to make a right turn without sounding like my axle was going to crack in two!In short, EGM's reputation is one of reasonable, reliable repairs and courteous, helpful customer service.. and it's why they've been, and remain to be, the only crew I use for my car repair needs.Services: Steering & suspension repair, General repairs & maintenance
Positive: Professionalism, Quality, ValueLucky to have found a great, friendly, very professional auto shop.Services: General repairs & maintenance, Tires
Positive: Professionalism, Quality, ValueClean, health safe measures in place, professional & friendly staff!Services: Air & cabin filter replacement, Oil change
Positive: Professionalism, Quality, ValueFirst time here after seeing great reviews in various Facebook groups. My experience lived up to the praise. Definitely my new mechanic!Services: Battery, Electrical, Air & cabin filter replacement, Electrical repair, Oil change
Positive: Professionalism, Punctuality, Quality, ValueGreat experience!I know nothing about cars. Russ patiently explained my problems and the repairs needed in a way that I could understand. He also gave me several preventative maintenance options, clearly explaining that they were PREVENTATIVE and would help my vehicle's performance but didn't critically have to be done. My car was ready when promised. The two gentlemen that gave me a ride home and then picked me up were very courteous (I believe that one of them was Manny). The wait times when I dropped off/picked up my car were very short. They honored several coupons that I had for different services that I had done. Manny even followed-up with me a few days later to make sure that my car was now running well, which was definitely a nice personal touch. EGM Automotive will definitely be the shop that I use for ALL services needed on my car in the future!My services were performed on August 20. The reason for this review being so late is because, until this past week, I had only used my car around town. This week, I took a road trip over 200 miles, and everything was good!Services: Engine repair, General repairs & maintenance, Oil change
Positive: Professionalism, Punctuality, Quality, ValueThis team goes above and beyond to take care of their customers by providing personalized, honest service. I wouldn’t hesitate to recommend Russ, Bobby, Manny and the rest of the crew. If you’re looking for reliable service at a fair price, check out EGM!Services: Tires, Brakes, Oil change, Air & cabin filter replacement, Battery, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, ValueI brought my car here by others in the community who recommended EGM as a great business. I had concerns about shaking and they were kind enough to message back and fourth with me constantly, answering all my questions. They promptly did an inspection they called me almost immediately after. They were very kind and took the time to explain the findings and their recommendations. They were even able to get the car back to me the same day! Which was amazing. They went above and beyond with their customer service and driving my car feels better than ever! I won’t hesitate to go back when I need skilled mechanics!Services: Tires, Brakes, Wheel alignment
Positive: Professionalism, Punctuality, Quality, ValueI have used the team at elk grove marathon for many years. They are honest and keep my cars up to date and safe. Rates are reasonable and less than dealership prices. They are certified and can process many types of warranty work, like carmax. Check them out, you will not be disappointed.Services: Auto engine diagnostic, Electrical repair, A/C installation & repair, Auto engine tuning, Brakes, General repairs & maintenance, Air conditioning, Carburetor cleaning, Oil change, Air & cabin filter replacement, Electrical, Battery, Wheel alignment, Steering & suspension repair, Transmission, Exhaust, Tires, Engine repair
Positive: Professionalism, Quality, Value‘No place like Home as we say ! 😊 EGM is a place with people who really care about YOU and your vehicle ! A warm Honest clean environment ! I had Excellent work done on my Jeep by Bob 👍🏻 And the management is Awesome ! full of Kindness ! A 5 ⭐️Services: Engine repair, Oil change, Auto engine diagnostic, General repairs & maintenance, Battery, Steering & suspension repair, Brakes
Positive: Professionalism, Punctuality, Quality, ValueReally appreciate the service from Russ and Manny and team! They always work to accommodate my schedule and are very proactive to remain in communication throughout the repair process.Will continue to use and recommend them. Great local business to support!Services: Oil change, General repairs & maintenance, Air & cabin filter replacement, Auto engine tuning, Electrical, Wheel alignment, Auto engine diagnostic, Tires
Positive: Professionalism, Punctuality, QualityI have been using EMG for years. Manny and Russ are there for all our needs. They are honest, thorough And go above and beyond. For instance.....my most recent service was that I thought I needed brakes and they called me and told me that I didn’t need brakes and that there was a lot of life left in them. That’s the kind of auto shop I know I want. EMG...you guys rock!Services: Brakes, Oil change, Air conditioning, Steering & suspension repair, Battery, A/C installation & repair, Exhaust, Engine repair, Auto engine diagnostic, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, ValueI have been bringing all my cars to EGM Automotive for years and they have always gone above and beyond! They are always truthful and provide a full explanation of what needs to be done and why. Manny, Russ and their team are great and I wouldn’t go anywhere else.Services: Auto interior vacuuming, Auto engine diagnostic, Exhaust, Electrical repair, Tires, Transmission, Engine repair, A/C installation & repair, Battery, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Air & cabin filter replacement, Electrical, Oil change, Carburetor cleaning, Air conditioning, Auto engine tuning, Brakes
Positive: Professionalism, Punctuality, QualityEveryone was great, efficient and got it done quickly to have a big project done in 2 days! Plus great customer service!Services: Auto engine diagnostic, Engine repair, Electrical, Oil change
Positive: Professionalism, Punctuality, Quality, ValueGreat customer service and very detail oriented. Russ and Manny called through the entire process to provide updates. Waiting room is very inviting. The only place I’d take my car. Highly recommend!!!Services: General repairs & maintenance, Oil change, Air & cabin filter replacement, Auto engine diagnostic
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I needed my a/c fixed before the hot days arrive. I put a post out on the Elk Grove Village Facebook Page and EGM was mentioned the most, so I gave them a try. When it comes to getting work done on my vehicle I want trust, honestly and …More
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Called the shop and spoke with Russ about getting my rear brakes changed and they were able to schedule me for next day service! I was able to drop my vehicle off and was offered to be taken to work nearby so that I was not wasting money on …More
Services: Engine repair, General repairs & maintenance
Positive: Professionalism, Quality
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism
Positive: Professionalism, Punctuality, Quality, Value