Our Reviews
Rating Breakdown
5
1136
4
36
3
18
2
8
1
6

Service: General repairs & maintenance
They were very informative and they took care of my car issues. I was going out of town and they made sure everything was working and that there would be no issues.Services: Engine repair, Tires
Great service, good communication, and trustworthy from my experiences so far. They give you heads up if something needs fixed but don't try to milk you for unnecessary services.Services: Steering & suspension replacement, Auto maintenance, Tire rotations, General repairs & maintenance, Wheel alignment
Russ is a great service manager and the techs are very good. Manny is a great owner they really care about giving great service.
Recommend EGM to anyone needing car repairs. Manny and his staff go above and beyond for their customers!Services: Wheel alignment, Wiper blade installation, A/C installation & repair, Tires, Brakes, Auto maintenance, Oil change
Great customer service!
Don't let them talk to your wives about what kind of work "needs" to be done.
They were EXTREMELY efficient. They were honest and very trustworthy. They did a complete job when other auto shops tried up selling me. Was actually a breath of fresh air to work with EGM. I highly highly recommend and will be recommending them to my family and friends.
Excellent customer service!Services: Wheel alignment, Brake service & repair
Positive: Professionalism, Punctuality, Quality, Value
I was in need of 4 new tires . I received top notch service at EGM Automotive
Honest people to do business with!Service: Oil change
Excellent service! Definetly will come back for any service my car needs!Service: General repairs & maintenance
Diagnosed check engine light problem and repair, oil change, tire repair. Fast friendly service. Answered all my questions, offered shuttle service to get me home and then picked me up when my car was repaired.I feel confident my car is safe and running well. I will continue to use EGM Automotive. Randy was very helpful and kept me informed along the way. Thanks!Services: Auto emissions testing, Auto engine diagnostic, Auto maintenance, Oil change
I was going on a long trip and had them check my car for any issues. They came back with recommendations that I had done! Car did great on the 14 hour one way trip! I will use them again!
Very happy with the work by EGM. Diagnosed my car issues and provided accurate repair info that was completed on time. Excellent car repair completed by qualified & professional Mechanics. Definitely will return for service.
They did the repair flawlessly. Car is very cold and prior was so hot hard to breath with windows closed. There was also an error light and on the dash and warning noise, thought was caused by service. Brought it back and they took the time to check, no attitude very accommodating and friendly, explained it was an aftermarket radar detector the previous owner installed. They must of turned up the volume when working on it. So found out had another feature on car not aware of - they are wonderful to work with, have gone there for a number of years. Highly recommend.
Service: General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, Value
Positive: Quality
Positive: Professionalism, Quality, Value
Positive: Professionalism, Punctuality
Positive: Professionalism, Quality
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Quality, Value
Services: Oil change, Electrical
I recently visited EGM Automotive for the first time to repair my vehicle. Randy kept me informed throughout the repair process which I very much appreciated. They finished repairs within the time period I required. I will definitely return for future repairs and maintenance.
Great customer service and fast with the repairs.
Always have had excellent service by bringing 2 vehicles for maintenance and repairs to egm.
I went there since my wheel was loosing air and thank god they figured out my rim was cracked. Such amazing technicians.
This was my first time I worked with Russ and hands down I witnessed the absolute best care possible as well how Russ took such good care for an elderly woman was so impressive. Full stop a rare find an gem in the Elk Grove Village community! JDR
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