Our Reviews


Average User Rating

2.45 / 5

Rating Breakdown

5
1136
4
36
3
18
2
8
1
6

Jan 16, 2023
2 years ago
After having an absolutely terrible experience at a Mavis Tires, I had no idea what to do. Then I found myself at EGM and felt relieved almost instantly. Russ and the mechanic staff were able to fix the issues the other place caused with ease. All while also being incredibly patient and nice. They will definitely have a customer for life!ServicesExhaust

Jan 16, 2023
2 years ago
AC Recharge done here. Very knowledgeable and friendly staff. Had to make an appointment for my daughter who drove to Chicago from CLE and had issues losing AC on a 92° day. They were able to get the vehicle serviced next day and were very accommodating! Highly recommend EGM !ServicesAuto maintenance

Jan 16, 2023
2 years ago
I have been hearing about the good reviews through an Elk Grove Facebook group. We have 2 cars and a friends car that we wanted to try an honest and trustworthy shop. My jeep needed ball joints and Ubolts and tie rod. They did a great job. Daughters car needed alot of little things for safety and my friends needed the air conditioner compressor replaced. We are all very happy with the work done here. We will continue to use them and recommend them. Thanks!

Jan 16, 2023
2 years ago
Excellent on-time work coming back last month for general maintenance and to check if my missing heat shield was a problem. Thank you to the professionals at EGM Automotive for fitting me in on my day off and taking care of things faster than I expected!My review from 10 months ago:After years of going to my dealership to get work done I was tired of “just being a number” and being expected to wait hours for simple maintenance and repairs. A family member referred me to EGM, and I’ve been very happy with their friendly and professional approach to doing a job right and on time. I will be coming here for future maintenance appointments and car care in general. Thank you EGM!ServicesGeneral repairs & maintenance, Body & Trim, Side view mirror repair, Auto maintenance

Jan 16, 2023
2 years ago
They were EXTREMELY efficient. They were honest and very trustworthy. They did a complete job when other auto shops tried up selling me. Was actually a breath of fresh air to work with EGM. I highly highly recommend and will be recommending them to my family and friends.ServicesTransmission

Jan 16, 2023
2 years ago
Went here because they're literally 4 minutes away from my work when I had a big nail in my tire and needed it patched. It was only $35 bucks and I think I was there less than 30 minutes, which was impressive because they appear to be quite busy. I just got my oil changed there, again the service was quick and they are super nice guys. Being able to set the appointment up online was great also. I am going back there in a few weeks to get my brakes done and they even have a shuttle service to take me back to work that day. Definitely go to this place for your car!!

Jan 16, 2023
2 years ago
Went to EGM on the recommendation of a long time customer. I wasn't disappointed. My brakes had been grinding and I knew I had to get them taken care of. Manny and his crew were so accommodating and even drove me home and picked me up after the work was done.Before beginning work, they called to explain the extent of repairs needed and said I didn't need any major work. Very pleased with the honesty, work, price and follow up after the repair. Will be a long time client.ServicesAuto brake repair

Jan 16, 2023
2 years ago
If you're searching for professional, courteous and thorough auto service may I recommend EGM. My 01 Silverado needed a fuel pump replacement which was replaced in less than 2 days. I'm back on the road thanks to Randy and his top flight technicians. With the cost of new vehicles skyrocketing, keeping my 21 year old Chevy on the road is more important than ever.

Jan 15, 2023
2 years ago
We have used EGM for years now. They are excellent in every way. We use them for many different services thru the years. I just checked the ones I can remember. Manny and his staff are top notch and very honest. Your in good hands with EGM.Services: Tire rotations, Tires, A/C installation & repair, Oil change, Air & cabin filter replacement, Auto engine diagnostic, Electrical, Brake service & repair, Wheel alignment, Auto A/C recharge

Dec 29, 2022
2 years ago

Dec 29, 2022
2 years ago
Manny, Russ, and all the techs at EGM are great they've been working on my cars for 20 years. A+ service at a fair price. This time they out did themselves and had my car back to me before the holiday weekend. Thanks guys!!!.ServicesAuto maintenance

Dec 19, 2022
2 years ago
My truck stalled and was making a strange noise so I had it towed to EGM. They did a good job fixing my truck previously so I brought it back. They could not replicate the problem and were very honest about the diagnosis. Charged me a reasonable rate for an inspection. As I second time customer I can vouch this is an honest shop that does good work. I will be using EGM moving forward for all of my automotive mechanical issues. Highly recommended.Services: Auto engine diagnostic, Air conditioning, Battery

Dec 18, 2022
2 years ago

Dec 18, 2022
2 years ago

J B
Dec 18, 2022
2 years ago
Manny, Russ, and all the techs at EGM are great they've been working on my cars for 20 years. A+ service at a fair price. This time they out did themselves and had my car back to me before the holiday weekend. Thanks guys!!!

Dec 18, 2022
2 years ago

Dec 17, 2022
2 years ago
Respectful, reliable, knowledgeableServices: General repairs & maintenance, Brake service & repair

Dec 17, 2022
2 years ago
I received a coupon in the mail for an oil change My daughter stated that this place gets great reviews. I made an appointment and when I arrived they worked on my car immediately. Oil changed, tires rotated, checked brakes, fluids, and battery all within 1/2 hour. Great service. I will be going back. Highly recommended!!!Services: Tire rotations, Oil change

Dec 11, 2022
2 years ago
Services: Oil change, Brakes, Vehicle Inspection, Auto maintenance, Battery, Auto brake repair

Nov 18, 2022
2 years ago
Positive: Professionalism, Punctuality, Quality, Value

Nov 18, 2022
2 years ago
I went in for an oil change and they also let me know I have a cracked strut that I should try to have serviced under warranty. They're friendly, prompt, reasonably priced, and seem trustworthy and honest. Better than any dealer or other mechanic I've been to in the past.

Nov 17, 2022
2 years ago
Service: Brakes

Nov 17, 2022
2 years ago
Great service friendly staff very straight forward no hidden cost 10 out of 10Service: Tires

Bob
Nov 17, 2022
2 years ago
Extremely professional, knowledgeable and friendly. They appreciate their customers and do great work. A++++Service: Auto brake repair

Nov 17, 2022
2 years ago
My son recommended EGM and I was very pleased with not only the repairs that were done, but with the way I was treated. They were very professional and explained everything both before the work was done and again afterwards. I would highly recommend EGM..Services: Oil change, Auto brake replacement, Vehicle Inspection, Brakes, General repairs & maintenance, Brake service & repair, Steering & suspension repair, Wiper blade installation, Air & cabin filter replacement

Nov 16, 2022
2 years ago
Positive: Punctuality, ValueI wanted to add to my rating over a year later.. Still love this place!!! Manny and the team are phenomenal! They are so honest and have helped me and my Malibu for the past few years! From (multiple) nails in my tires, cracked exhausts, and my tire rod snapping. My car always comes back in amazing shape and they follow up a few weeks later to see how my car is. It’s a family favorite and we will continue to take ALL of our cars here.Services: Oil change, Wiper blade installation, Wheel alignment, Electrical, General repairs & maintenance, Tires, Exhaust

Nov 7, 2022
2 years ago

Nov 7, 2022
2 years ago

Nov 7, 2022
2 years ago

Nov 7, 2022
2 years ago

May 15, 2021
4 years ago
Positive: Professionalism, Punctuality, Quality, ValueGreat customer service and very detail oriented. Russ and Manny called through the entire process to provide updates. Waiting room is very inviting. The only place I’d take my car. Highly recommend!!!Services: General repairs & maintenance, Oil change, Air & cabin filter replacement, Auto engine diagnostic

May 1, 2021
4 years ago
NEW I needed my a/c fixed before the hot days arrive. I put a post out on the Elk Grove Village Facebook Page and EGM was mentioned the most, so I gave them a try. When it comes to getting work done on my vehicle I want trust, honestly and …More

Apr 29, 2021
4 years ago

Apr 29, 2021
4 years ago

Apr 29, 2021
4 years ago

Apr 29, 2021
4 years ago
Good customer service, appreciate the follow up

Apr 29, 2021
4 years ago
Great experience, polite and personable staff.

Apr 29, 2021
4 years ago
Awesome service and extremely professional! I think I've found my forever-mechanic!

Apr 29, 2021
4 years ago
Great experience. Customer service was outstanding and they answered all questions about service and prices were on point.

Apr 29, 2021
4 years ago
First time here after seeing great reviews in various Facebook groups. My experience lived up to the praise. Definitely my new mechanic!

Apr 29, 2021
4 years ago
My co-worker referred me to EGM and this is my second visit with them. I love going to EGM. They are honest and they will tell you what you need to be safe on the road. Everyone at EGM are awesome, thank you!

Apr 29, 2021
4 years ago
Great customer service and very detail oriented. Russ and Manny called through the entire process to provide updates. Waiting room is very inviting. The only place I’d take my car. Highly recommend!!!

Apr 29, 2021
4 years ago
These guys were amazing. They listened to my concerns and made sure they took care if everything I asked about. The prices were fantastic. And they worked very quickly. I’ll definitely be using them from now on.

Apr 29, 2021
4 years ago
Really appreciate the service from Russ and Manny and team! They always work to accommodate my schedule and are very proactive to remain in communication throughout the repair process.Will continue to use and recommend them. Great local business to support!

Apr 29, 2021
4 years ago
Brought my 22 year old blazer in for an oil change and an AC recharge. I enjoyed the air conditioned waiting area for sure. They even offer free snacks and refreshments. Great service all around!

Apr 29, 2021
4 years ago
Manny and Russ have been maintaining our cars for years. Most recently to fix a window that stopped working. The car was returned to me cleaner than when I dropped off! As a woman appreciate being treated respectfully.

Apr 29, 2021
4 years ago
My car was diagnosed quickly and I received very professional feedback. All team is very warm-hearted and explained to me patiently. I Will definitely recommend EGM to my friends and visit again. :)

Apr 29, 2021
4 years ago
EGM Auto is an auto repair shop you can trust. They repaired my 2004 infiniti fx35 for a reasonable price and won't sell you on unnecessary repairs. The work was good and also didn't take that long. I would definitely recommend this place.

Apr 29, 2021
4 years ago
I have been bringing all my cars to EGM Automotive for years and they have always gone above and beyond! They are always truthful and provide a full explanation of what needs to be done and why. Manny, Russ and their team are great and I wouldn’t go anywhere else.

Apr 29, 2021
4 years ago
I have been using EMG for years. Manny and Russ are there for all our needs. They are honest, thorough And go above and beyond. For instance.....my most recent service was that I thought I needed brakes and they called me and told me that I didn’t need brakes and that there was a lot of life left in them. That’s the kind of auto shop I know I want. EMG...you guys rock!

Apr 29, 2021
4 years ago
This team goes above and beyond to take care of their customers by providing personalized, honest service. I wouldn’t hesitate to recommend Russ, Bobby, Manny and the rest of the crew. If you’re looking for reliable service at a fair price, check out EGM!

Apr 29, 2021
4 years ago
I had my axle break and EGM accepted my car on a tow truck immediately. They had my part ordered and installed as quickly as it arrived. I asked for additional services and they evaluated the problem first. EGM could have just did the work I asked for but didn't and i credit that to integrity. I will use their services from this point forward. They are someone I trust.

Apr 29, 2021
4 years ago
Manny, Russ and the rest of the EGM team are the first call I make when I have car issues. Consistent, fair and courteous service complement quality and thoroughly explained work on your vehicle.Not much more you can ask for from a customer's perspective. Do yourself a favor and contact them with your car needs, they are awesome to work with and back it up with quality work!

Apr 21, 2021
4 years ago
NEW Called the shop and spoke with Russ about getting my rear brakes changed and they were able to schedule me for next day service! I was able to drop my vehicle off and was offered to be taken to work nearby so that I was not wasting money on …More

Apr 18, 2021
4 years ago
Services: Engine repair, General repairs & maintenance

Apr 18, 2021
4 years ago
Positive: Professionalism, Quality

Apr 18, 2021
4 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 18, 2021
4 years ago
Positive: Professionalism

Apr 18, 2021
4 years ago
Positive: Professionalism, Punctuality, Quality, Value

Apr 18, 2021
4 years ago
Positive: Professionalism, Quality, Value