Our Reviews
Rating Breakdown
5
1136
4
36
3
18
2
8
1
6
After having an absolutely terrible experience at a Mavis Tires, I had no idea what to do. Then I found myself at EGM and felt relieved almost instantly. Russ and the mechanic staff were able to fix the issues the other place caused with ease. All while also being incredibly patient and nice. They will definitely have a customer for life!ServicesExhaust
AC Recharge done here. Very knowledgeable and friendly staff. Had to make an appointment for my daughter who drove to Chicago from CLE and had issues losing AC on a 92° day. They were able to get the vehicle serviced next day and were very accommodating! Highly recommend EGM !ServicesAuto maintenance
I have been hearing about the good reviews through an Elk Grove Facebook group. We have 2 cars and a friends car that we wanted to try an honest and trustworthy shop. My jeep needed ball joints and Ubolts and tie rod. They did a great job. Daughters car needed alot of little things for safety and my friends needed the air conditioner compressor replaced. We are all very happy with the work done here. We will continue to use them and recommend them. Thanks!
Excellent on-time work coming back last month for general maintenance and to check if my missing heat shield was a problem. Thank you to the professionals at EGM Automotive for fitting me in on my day off and taking care of things faster than I expected!My review from 10 months ago:After years of going to my dealership to get work done I was tired of “just being a number” and being expected to wait hours for simple maintenance and repairs. A family member referred me to EGM, and I’ve been very happy with their friendly and professional approach to doing a job right and on time. I will be coming here for future maintenance appointments and car care in general. Thank you EGM!ServicesGeneral repairs & maintenance, Body & Trim, Side view mirror repair, Auto maintenance
They were EXTREMELY efficient. They were honest and very trustworthy. They did a complete job when other auto shops tried up selling me. Was actually a breath of fresh air to work with EGM. I highly highly recommend and will be recommending them to my family and friends.ServicesTransmission
Went here because they're literally 4 minutes away from my work when I had a big nail in my tire and needed it patched. It was only $35 bucks and I think I was there less than 30 minutes, which was impressive because they appear to be quite busy. I just got my oil changed there, again the service was quick and they are super nice guys. Being able to set the appointment up online was great also. I am going back there in a few weeks to get my brakes done and they even have a shuttle service to take me back to work that day. Definitely go to this place for your car!!
Went to EGM on the recommendation of a long time customer. I wasn't disappointed. My brakes had been grinding and I knew I had to get them taken care of. Manny and his crew were so accommodating and even drove me home and picked me up after the work was done.Before beginning work, they called to explain the extent of repairs needed and said I didn't need any major work. Very pleased with the honesty, work, price and follow up after the repair. Will be a long time client.ServicesAuto brake repair
If you're searching for professional, courteous and thorough auto service may I recommend EGM. My 01 Silverado needed a fuel pump replacement which was replaced in less than 2 days. I'm back on the road thanks to Randy and his top flight technicians. With the cost of new vehicles skyrocketing, keeping my 21 year old Chevy on the road is more important than ever.
We have used EGM for years now. They are excellent in every way. We use them for many different services thru the years. I just checked the ones I can remember. Manny and his staff are top notch and very honest. Your in good hands with EGM.Services: Tire rotations, Tires, A/C installation & repair, Oil change, Air & cabin filter replacement, Auto engine diagnostic, Electrical, Brake service & repair, Wheel alignment, Auto A/C recharge
Manny, Russ, and all the techs at EGM are great they've been working on my cars for 20 years. A+ service at a fair price. This time they out did themselves and had my car back to me before the holiday weekend. Thanks guys!!!.ServicesAuto maintenance
My truck stalled and was making a strange noise so I had it towed to EGM. They did a good job fixing my truck previously so I brought it back. They could not replicate the problem and were very honest about the diagnosis. Charged me a reasonable rate for an inspection. As I second time customer I can vouch this is an honest shop that does good work. I will be using EGM moving forward for all of my automotive mechanical issues. Highly recommended.Services: Auto engine diagnostic, Air conditioning, Battery
Manny, Russ, and all the techs at EGM are great they've been working on my cars for 20 years. A+ service at a fair price. This time they out did themselves and had my car back to me before the holiday weekend. Thanks guys!!!
Respectful, reliable, knowledgeableServices: General repairs & maintenance, Brake service & repair
I received a coupon in the mail for an oil change My daughter stated that this place gets great reviews. I made an appointment and when I arrived they worked on my car immediately. Oil changed, tires rotated, checked brakes, fluids, and battery all within 1/2 hour. Great service. I will be going back. Highly recommended!!!Services: Tire rotations, Oil change
Services: Oil change, Brakes, Vehicle Inspection, Auto maintenance, Battery, Auto brake repair
Positive: Professionalism, Punctuality, Quality, Value
I went in for an oil change and they also let me know I have a cracked strut that I should try to have serviced under warranty. They're friendly, prompt, reasonably priced, and seem trustworthy and honest. Better than any dealer or other mechanic I've been to in the past.
Service: Brakes
Great service friendly staff very straight forward no hidden cost 10 out of 10Service: Tires
Extremely professional, knowledgeable and friendly. They appreciate their customers and do great work. A++++Service: Auto brake repair
My son recommended EGM and I was very pleased with not only the repairs that were done, but with the way I was treated. They were very professional and explained everything both before the work was done and again afterwards. I would highly recommend EGM..Services: Oil change, Auto brake replacement, Vehicle Inspection, Brakes, General repairs & maintenance, Brake service & repair, Steering & suspension repair, Wiper blade installation, Air & cabin filter replacement
Positive: Punctuality, ValueI wanted to add to my rating over a year later.. Still love this place!!! Manny and the team are phenomenal! They are so honest and have helped me and my Malibu for the past few years! From (multiple) nails in my tires, cracked exhausts, and my tire rod snapping. My car always comes back in amazing shape and they follow up a few weeks later to see how my car is. It’s a family favorite and we will continue to take ALL of our cars here.Services: Oil change, Wiper blade installation, Wheel alignment, Electrical, General repairs & maintenance, Tires, Exhaust
Positive: Professionalism, Punctuality, Quality, ValueGreat customer service and very detail oriented. Russ and Manny called through the entire process to provide updates. Waiting room is very inviting. The only place I’d take my car. Highly recommend!!!Services: General repairs & maintenance, Oil change, Air & cabin filter replacement, Auto engine diagnostic
NEW
I needed my a/c fixed before the hot days arrive. I put a post out on the Elk Grove Village Facebook Page and EGM was mentioned the most, so I gave them a try. When it comes to getting work done on my vehicle I want trust, honestly and …More
Good customer service, appreciate the follow up
Great experience, polite and personable staff.
Awesome service and extremely professional! I think I've found my forever-mechanic!
Great experience. Customer service was outstanding and they answered all questions about service and prices were on point.
First time here after seeing great reviews in various Facebook groups. My experience lived up to the praise. Definitely my new mechanic!
My co-worker referred me to EGM and this is my second visit with them. I love going to EGM. They are honest and they will tell you what you need to be safe on the road. Everyone at EGM are awesome, thank you!
Great customer service and very detail oriented. Russ and Manny called through the entire process to provide updates. Waiting room is very inviting. The only place I’d take my car. Highly recommend!!!
These guys were amazing. They listened to my concerns and made sure they took care if everything I asked about. The prices were fantastic. And they worked very quickly. I’ll definitely be using them from now on.
Really appreciate the service from Russ and Manny and team! They always work to accommodate my schedule and are very proactive to remain in communication throughout the repair process.Will continue to use and recommend them. Great local business to support!
Brought my 22 year old blazer in for an oil change and an AC recharge. I enjoyed the air conditioned waiting area for sure. They even offer free snacks and refreshments. Great service all around!
Manny and Russ have been maintaining our cars for years. Most recently to fix a window that stopped working. The car was returned to me cleaner than when I dropped off! As a woman appreciate being treated respectfully.
My car was diagnosed quickly and I received very professional feedback. All team is very warm-hearted and explained to me patiently. I Will definitely recommend EGM to my friends and visit again. :)
EGM Auto is an auto repair shop you can trust. They repaired my 2004 infiniti fx35 for a reasonable price and won't sell you on unnecessary repairs. The work was good and also didn't take that long. I would definitely recommend this place.
I have been bringing all my cars to EGM Automotive for years and they have always gone above and beyond! They are always truthful and provide a full explanation of what needs to be done and why. Manny, Russ and their team are great and I wouldn’t go anywhere else.
I have been using EMG for years. Manny and Russ are there for all our needs. They are honest, thorough And go above and beyond. For instance.....my most recent service was that I thought I needed brakes and they called me and told me that I didn’t need brakes and that there was a lot of life left in them. That’s the kind of auto shop I know I want. EMG...you guys rock!
This team goes above and beyond to take care of their customers by providing personalized, honest service. I wouldn’t hesitate to recommend Russ, Bobby, Manny and the rest of the crew. If you’re looking for reliable service at a fair price, check out EGM!
I had my axle break and EGM accepted my car on a tow truck immediately. They had my part ordered and installed as quickly as it arrived. I asked for additional services and they evaluated the problem first. EGM could have just did the work I asked for but didn't and i credit that to integrity. I will use their services from this point forward. They are someone I trust.
Manny, Russ and the rest of the EGM team are the first call I make when I have car issues. Consistent, fair and courteous service complement quality and thoroughly explained work on your vehicle.Not much more you can ask for from a customer's perspective. Do yourself a favor and contact them with your car needs, they are awesome to work with and back it up with quality work!
NEW
Called the shop and spoke with Russ about getting my rear brakes changed and they were able to schedule me for next day service! I was able to drop my vehicle off and was offered to be taken to work nearby so that I was not wasting money on …More
Services: Engine repair, General repairs & maintenance
Positive: Professionalism, Quality
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Quality, Value