Our Reviews
Rating Breakdown
5
1136
4
36
3
18
2
8
1
6
Great and fast service, handled the insurance for me. Recommended.
They are a fantastic and honest shop who keep you informed of the process while your vehicle is repaired.
fixed my wife’s corolla quickly and effectively. they were professional and respectful, very helpful at explaining the necessary repairs. fair price. will be back again sometime.
EGM and Manny’s team always do a great job maintaining our vehicles. Excellent communication, trustworthiness, and a fair price are a priority at this service shop. Thank you!
We were in a bind and 25 miles from our home shop. Maps sent us here and it was and amazing experience. Confident and thorough communication without being verbose. Our entire family felt comfortable with every tech/staff we interacted with. Thank you!
I had a suspected vehicle problem pointed out to me and took it to EGM for verification. It was not what had been told to me by another shop and it was properly diagnose at EGM and repaired.Since my vehicle was about a thousands miles shy of hitting 100k miles EGM brought to my attention that their are some valid recommended services that should be performed. No pressure and only recommended, but I went ahead to get them all done.All of the work was done in a timely manner and at competitive prices.I also took advantage of their shuttle service which really helped.It has been a few weeks since the repair and there is absolutely no issues or concerns with the repairs.I would recommend EGM and their team for any of your vehicle repair and maintenance needs. Very happy they are in my neighborhood and they are a great asset to all of us in Elk Grove Village . .
Russ explained to me what had to be done to my vehicle and when it was complete he showed me the results.Very satisfied.ServicesService not listed
My rear passenger tire blew out today while driving northbound on Rohwling Road today. It was a scary experience as there isn’t a shoulder to wait on and cars fly by and my car just missed getting slammed into while waiting for AAA to show up.AAA was very disappointing as it was almost two hours before they came and they didn’t come in a tow truck. My tire was blown out so air would be useless and my car did not come equipped with a spare. AAA said it would be another two hours for a tow truck. You can imagine my frustration.It occurred to me (Thank God) to call EGM automotive. They did my brakes a few months back and I was happy with the service. I talked to Manny asking if he could put a tire on. He said yes, he could order one and get it in about an hour. I asked if they could tow me to the shop. Manny called a tow truck company that they use and Chris (I hope I remembered his name right) was there in less than 10 minutes. I was driven to Marathon, Manny ordered a tire, dropped me off at work and my car was fixed before the end of the day. The service was beyond excellent. I was so happy they were able to help and do do in an amazingly professional way. They rushed to fix it. More like family in their concern.I will recommend them to everyone. Thank you!
This was my first time to bring my car to EGM and I will bring it back for future appointments! The guys are knowledgeable, thorough and explained things very well!
Quick, reliable, overall great! A shop i can relyably feel like im not getting scammed at (finally). They are good and fast and knowledgeable and i trust them.
Excellent service.
Car runs great, riding super smooth, and AC is working again! EGM will likely be my go-to mechanic while I live near Elk Grove Village.
Was able to have my car towed here and they got to it after the holiday weekend. Found the no start problem and I was on my way. Great shop amd very inviting staff.
My tire popped on the way to taking my daughter to school went completely flat before I could get anywhere but here! They kept my car safe and ended up helping me to put the spare on and giving me my car back. After getting quotes I couldn’t afford 4 tires and went somewhere else, but they helped me and didn’t charge me a dollar. Despite their busy schedule they made sure I was okay with my vehicle with 4 kids it’s hard to not have a car! Thank you so much for all your help, information, and grace!
First time customer, went in to service our 15 year old Honda Civic. Rust and the team were transparent from the start on estimated timing for service and open to any questions we had. The pricing for the oil change, AC recharge and overall diagnostics was competitive and fair. I’ll be a customer with both my vehicles moving forward.
EGM Automotive and Manny are awesome. I got my car back fixed and running better that ever. I cannot thank them enough for the quick turnaround. I was expecting to take a few days but they somehow were able to get my car fixed in a few hours. And I wasn't gouged at the end for an exorbitant cost. I highly recommend them if you need your car repaired.
All I can say is AMAZING customer service, craftsmanship and overall service! I’m newer to the area and I have been searching for a local mechanic. I found EGM automotive and ROSS AND HIS TEAM ARE AMAZING. They were prompt and very transparent about their work. When I first came in I was worried because they seemed busy. I called them ahead and let them know my Mitsubishi’s AC was not cooling correctly. I accidentally missed my appointment but they got me in again right away the next day! When I came in everyone had very positive energy and frankly quite funny and friendly. I was in and out within a couple of hours. They asked if I needed my car that day and when. They were considerate of my time and tried to fit around my busy schedule. You can tell they take pride in the work that they do. I definitely recommend Ross and his team and will come back for any future repairs! Thank you again EGM automotive!!!
EGM has a friendly and great team. Russ and Randy are always great to work with.Highly recommend EGM.
Had spark plugs and an alignment done at EGM. Wonderful staff, friendly and they always do a great job. Prices are great. Will always come back to EGM for service.
EGM fixed a front suspension problem that a previous shop had bungled. Also, EGM located a part no longer in production. Highly recommended.
Came in for an exhaust leak, got the car back in 2 days with the issue completely resolved. Great service. Zero issues.
A/C recharge Toyota Tundra 2008
They damaged my AC line when they replaced my heater core.
I heard great reviews of EGM and decided to try it out to get an oil change and new brakes and I am so glad I did! Great service, got it done quickly, and very kind. Highly recommend!
I had a pleasant experience with EGM. The staff was very helpful in replacing my old tires. I found them to be prompt and courteous. I especially appreciated their shuttle service. Thank You!
The Team at EGM have serviced our family's two vehicles for a while now, from routine oil changes to diagnostics and repairs. They are always professional, responsive and accommodating. They have earned my family's trust and we look forward to seeing Manny and the team next time!
Recently moved to the area and needed work on the car for the first time. I was recommended to try EGM Automotive. I am sure glad to have received that recommendation. Manny and his staff were all professional, polite and informative. They started working on my car in the morning and I had it back same day. They called with updates and made sure I had informed decisions to make. The car now works great again! They offer rides back home after you drop your car off. I had a situation where I wouldn’t be able to pick up my car when they were done before they closed. They dropped my car off at my house for after it was done and paid for. I couldn’t believe it! I was so grateful. The following day I was messaged by the owner to see if everything went well and was to my liking as well as another thank you and welcome from the company. The staff at EGM Automotive really care about you and your car. Overall, I would recommend EGM Automotive to anyone and I am very happy to know I found my new mechanic services team!
Great and informs service. Not pushy. Quick turnaround but recommend calling ahead.
I was very impressed. The guys here are honest and straightforward. As a single woman, it is important to find a mechanic that I can trust. I highly recommend this place. I won't take my vehicle anywhere else. The customer service is above and beyond!ServicesGeneral repairs & maintenance
Great staff and environment. 2nd time here for an oil change. It doesn’t matter how big or small the problem is on your vehicle, they will take their time to explain and answer any questions you have. They will give you recommendations and go above and beyond to give you any extra advice about your vehicle if needed. Highly recommended.
Excellent Auto Repair/Excellent staff, answers all questions & concerns. Follows up on all your cars needs! HIGHLY RECOMMEND > Thanks guys really appreciate your expertise....
First time visit and very pleased! Friendly and knowledgeable staff with very descriptive details of work to be done. Final bill was lower than quoted as a different way was found and used to repair my car.
My first time at EGM. Very pleased at the professionalism of everyone there, will be going back for all my mechanical needs, and will let friends and family know about the quality work at EGM Automotive.Thank you, Jason
100% honest shop. My truck has 100s of hours in custom work so i’m always worried about taking it to shops for mechanical work. These guys are thorough and don’t rush things. I honestly could not be happier with the interactions i’ve had with them. I will be seeing them again
I live 5 mins away from EGM Automotive and past them up almost each day, until came the day I needed them. We all dredge going to a mechanic shop fearing the unknown amount you’re gonna get slapped with or being told you need more repairs than what you originally came in for. Anyway, I had the total opposite experience. I sent my 17 year old daughter into EGM & she came home with a reasonable invoice for what the problem maybe. We proceeded with the repairs and my car was ready the same day. I was not able to come in to pick up my car between business hours but was given the option to pick up after hours which was extremely convenient for me. The following day I received a follow up text from Manny (owner) checking in to see if I was satisfied with the work. That alone makes me look no further than EGM. A trusted, caring, and honest mechanic.Thank you Manny & team.
Wonderful people and service. Exceptional work and affordable pricing. A true gem.
I am taking my Mercedes GLC 300 the first time they did the very good job thank you
Recently visited EGM Automotive for an oil change. Always prompt and efficient service. Highly recommend them.
I’ve brought my vehicle here several times now. Great service, great communication and very nice to deal with. Highly recommend.
Great place ! Honest and professional!
Excellent service, fair prices. Always quotes work before starting work. Service techs are great. Been going here for years. You can count on quality service.
Enjoy going to EGM. Super easy to schedule my regular oil changes and any other maintenance that’s needed. Honest and fair pricing for the work that needs to be done.
the service and professionalism was excellent
Have trusted Manny and Russ for more years and cars than I can count. Just had power-steering repair done. I was kept in the loop as to what needed fixing, and nothing was done without my knowledge & approval.They come highly recommended for anyone looking for high-quality work at decent pricing.
Always a topnotch experience at EGM..excellent service. Explain everything, answer questions and make recommendations. No pressure....highly suggest for skillful, knowledgeable, honest service.
I trust Egm implicitly! Manny and Russ have never tried to 'upsell' me when I'm in for an oil change or whatever. My car is 14 years old and they help me keep track of when I'm due for service, usually just an oil change, tire rotation.My daughter and grandson are also customers which shows my level of trust with them.Highly recommended!!
I have been taking all my cars to EGM for years. Randy, Russ and the team have always been honest about what repairs have to be done and the work is completed effectively.The entire team is honest about the repairs needed without any additional unnecessary expense. Most importantly they have some master technicians that do the job properly. I’m always impressed!! Thank you
