Our Reviews
Rating Breakdown
5
973
4
29
3
18
2
8
1
5
I have been bringing all my cars to EGM Automotive for years and they have always gone above and beyond! They are always truthful and provide a full explanation of what needs to be done and why. Manny, Russ and their team are great and I wouldn’t go anywhere else.
I have been using EMG for years. Manny and Russ are there for all our needs. They are honest, thorough And go above and beyond. For instance.....my most recent service was that I thought I needed brakes and they called me and told me that I didn’t need brakes and that there was a lot of life left in them. That’s the kind of auto shop I know I want. EMG...you guys rock!
This team goes above and beyond to take care of their customers by providing personalized, honest service. I wouldn’t hesitate to recommend Russ, Bobby, Manny and the rest of the crew. If you’re looking for reliable service at a fair price, check out EGM!
We HIGHLY recommend EGM Automotive! We brought our Dodge Caravan to the local dealership for service recently and they took 3 days to provide a diagnosis. Additionally, they quoted $3,700 in repairs. The entire experience was brutal so we pulled our van out of there and took it to EGM for a second opinion. From the very start, the experience at EGM was so much better. Manny, Russ, Randy and Team actually care about the customer experience and that was evident from the beginning. They provided a diagnosis in 1 day, were informative throughout the process and as they dug into the problem, they actually found that the dealerships original diagnosis was wrong. EGM saved us thousands of dollars! We’ll never take our car to the dealership for service again! Thank you EGM for your honesty, integrity and expertise!Casey and Ginger
As a first time customer I was very impressed with how they welcomed and attended to my needs immediately. Dropped off the car Monday hopping to get it back on WednesdayThey went over my options with no pressure and had it all finished and ready Tuesday afternoon. I would recommend and surely will be back to EMG Automotive
I had my axle break and EGM accepted my car on a tow truck immediately. They had my part ordered and installed as quickly as it arrived. I asked for additional services and they evaluated the problem first. EGM could have just did the work I asked for but didn't and i credit that to integrity. I will use their services from this point forward. They are someone I trust.
Had my car worked on twice in the last two weeks. Drive train and some odds and ends. These guys are fantastic. Constant communication and fair prices. Black Mamba is counted on to get me up and down the road. Notice with the new drive train no noise no rattle smooth ride. Little better gas mileage.
Great of repair matched the quality of people! I asked if they could walk me through the issues I was having with the car. They took me into the shop and explained the issues as well as options to take. Very thorough. They got my car back to me within 20 hours of me dropping it off (given the fact that they had all the parts)! I would use their services again, problem is... my car works now, so I guess it wouldn’t make sense...
EGM is an awesome business to go to when you're in need of car repairs. I've gone a few times and every experience has been straight forward and they don't try to push anything else on me. And being a woman thats hard to find. Russ and Manny are super nice and have great communication when you have any questions or of theu discover anything. They never perform any service before asking. And the service and quality is top match!
These guys are great! Needed 4 tires mounted and balanced on my wheels. Dropped the car off and they gave me a ride back to work. They even offered to come pick me back up when they were done. Outstanding service! Tires are on and my car is riding great. Definitely will return!
Was brought here by auto club towing. I was pretty much stranded on the tollway. They were sympathetic and had warm places to sit, hot coffee (free) and a bathroom. I felt better already. Russ was so nice and made me feel better. Next day got great news that the car fixes would not be that much and suggested things to do when I have more funds. Overall very pleasant experience. Highly recommended!
Manny, Russ and the rest of the EGM team are the first call I make when I have car issues. Consistent, fair and courteous service complement quality and thoroughly explained work on your vehicle.Not much more you can ask for from a customer's perspective. Do yourself a favor and contact them with your car needs, they are awesome to work with and back it up with quality work!
Everyone at EGM auto was awesome!! I had a few things that I had let go for a while that all needed to be repaired at once, and they were able to make the whole process smooth. After being told by the dealership a couple major things needed to be fixed, our mechanic, Bob, actually found that less work needed to be done, and they were able to make the necessary repairs without making it a bigger job than it needed to be. Russ, the service manager, was also great with explaining everything and giving us updates along the way as the work progressed. While I hope to not have to bring my car in for service again anytime soon, I will definitely bring it back to EGM the next time!!!
I use to work for the owner years ago. I recently took my van to him for repairs. They are great guys. Honest with their work. Took their time to go over everything going on with my van since I had many issues going on at once. They were able to locate the source of the issue and fixed it quickly. Even went above an beyond and got my key working again! Thanks again Manny, Russ and Bob!
I called in one morning on a Monday and spoke to Russ, explained that my tire was losing pressure and tried to figure out my options. He told me they could look at it and see if it needed to be patched plugged or if I needed a new tire. They took me in right away they knew that I was supposed to be at work and needed to get to work. They took my tire off and were able to patch it. Very reasonably priced and very great service! Will definitely recommend them to anybody. Thank you for such a phenomenal job being professional and polite!
I brought my car in just in time because the car was failing to accelerate!Shortly thereafter Manny and team did a complete evaluation of car and discovered I needed to have the transmission rebuilt and there were other necessary structural problems needing replacement. I was grateful they looked beyond the immediate problem.My 2005 Honda has low milage and now allot more life. Manny gave me a ride home and turned around the car in less than 5 day.They were kind enough to wash it upon pickup. It rides beautifully and would/will recommend EGM to my friends and neighbors.I'll continue to be a loyal customer for quality, price and service - but as important - because they are wonderful and considerate people to do business with!!Karen K
Called the shop and spoke with Russ about getting my rear brakes changed and they were able to schedule me for next day service! I was able to drop my vehicle off and was offered to be taken to work nearby so that I was not wasting money on Uber. Bob was a pleasure to talk to on the way there and said he would have my vehicle ready well before I was off work. Upon completion, Bob picked me up and took me back to the shop to pay. I was shocked to see how much cheaper they were compared to a few other places I had called! Service was excellent and I will be returning, as well as recommending!
Absolutely amazing service! We have been using EGM for many years to maintain and repair our large passenger van. We recently ran in to an issue where we needed it to be towed to the shop. Randy was fantastic at helping us coordinate the tow and even let us leave the van on the lot until we decided what to do with the repairs. I must have called them at least 20 times and they were nothing but courteous, kind and patient. If you are looking for a local mechanic that will take fantastic care of not only your vehicle, but you as a customer, this is the place! Thank you everyone at EGM for going above and beyond!
We have brought all 4 cars to EGM for everything from oil changes to brakes to problem visits. The owner takes the time to explain everything that needs to be done. Pricing is fair and honest. The customer service is top notch. Trustworthy shop that I recommend to everyone!
I have been bringing my vehicles to Manny and Russ for the past 8 years! Awesome work and great prices. Always going above and beyond when needed! I truly trust them especially as a female you don’t want to get taken advantage of. You have also have amazing techs!!!! If your thinking about coming their shop I 100% recommend it!!!
Took my vehicle there for a Complete Vehicle inspection and Oil change and all of the staff were very informative and honest! The mechanic Bob showed me a couple of cracks I had in the belts and that my rear brakes were down to 10%. The waiting area is very clean and has complimentary drinks and snacks while your waiting. The Service Advisor, Russ had a detailed invoice of everything they checked, along with an estimate for when I want to get the brakes and belts replaced. I appreciate the time Bob took to do the thorough inspection and the estimate Russ put together for me for the work I need done. Highly recommended after experiencing their service and price comparing!!
Great experience!I know nothing about cars. Russ patiently explained my problems and the repairs needed in a way that I could understand. He also gave me several preventative maintenance options, clearly explaining that they were PREVENTATIVE and would help my vehicle's performance but didn't critically have to be done. My car was ready when promised. The two gentlemen that gave me a ride home and then picked me up were very courteous (I believe that one of them was Manny). The wait times when I dropped off/picked up my car were very short. They honored several coupons that I had for different services that I had done. Manny even followed-up with me a few days later to make sure that my car was now running well, which was definitely a nice personal touch. EGM Automotive will definitely be the shop that I use for ALL services needed on my car in the future!My services were performed on August 20. The reason for this review being so late is because, until this past week, I had only used my car around town. This week, I took a road trip over 200 miles, and everything was good!
I brought my car here by others in the community who recommended EGM as a great business. I had concerns about shaking and they were kind enough to message back and fourth with me constantly, answering all my questions. They promptly did an inspection they called me almost immediately after. They were very kind and took the time to explain the findings and their recommendations. They were even able to get the car back to me the same day! Which was amazing. They went above and beyond with their customer service and driving my car feels better than ever! I won’t hesitate to go back when I need skilled mechanics!
NEW
Called the shop and spoke with Russ about getting my rear brakes changed and they were able to schedule me for next day service! I was able to drop my vehicle off and was offered to be taken to work nearby so that I was not wasting money on …More
Service: Tires
Services: Engine repair, General repairs & maintenance
Positive: Professionalism, Quality
Positive: Professionalism, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
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