Our Reviews
Rating Breakdown
5
1136
4
36
3
18
2
8
1
6
First time client~EGM was recommended on multiple local social media groups, so I called them on a Wednesday for brake inspection/quote and they called back with results & a plan mid-day. Rear pads, rotors and right rear caliper needed to be replaced. Part ordered & car was ready first thing Friday morning for pick up. Couldn’t be more pleased with service, price and courtesy. Front brakes will need attention in the next few months and I’ll be back. Thanks, guys!
Very honest mechanics that fixed my muffler and a few other things that were not working on a used vehicle I purchased. They were very reasonable, did not try to sell me on unnecessary work, and they also provide a car shuttle to and from home. They will be servicing my vehicle as needed in the future. A++++
My uncle usually fixes my car but he was unavailable. I was worried if I went elsewhere I would get bamboozled but I needed my brakes done ASAP so I brought my car to EGM. The guys there were so nice and I definitely didn’t feel pressured into anything extra. No bamboozling here! I was able to drop my car off the night before and pick up the next day. Everything was an easy breeze. Highly recommend
Good time. Great service.Have a great day.
Great team, customer friendly, accessible, provides timely updates, reasonable priced!
Stopped by didn't do any service, met the service advisors, cool guys.
Shop was great! Everyone was friendly and courteous. They didn't try to upsell and everything was completed in the time they communicated.
Service is awesome! Always have the concern of the customer at the forefront!Quality work at a good price done in a timely manner. Excellent communication, Excellent service!
All the guys at EGM Automotive were friendly, helpful and accommodating! I'll be back in a few weeks to have some other work done on my 14 year old car.
EGM Automotive is the best place to bring your car if you want professional quality service ,honesty and a caring staff.I'm a caregiver and these great guys know how important it is to have my car in tip top shape.Manny ,Russ ,Randy and the crew are always there to help. Customer service ,top notch.Highly recommend this place.PositivePunctuality, Quality, Professionalism, ValueServicesTires, Electrical
Excellent service. Price was more for oil change than other local car service shops. However I would recommend because they have experienced mechanics.
Everyone needs a trusted mechanic because we all relay on our cars. I have faith in EGM to be fair and reliable, and to provide options. I highly recommend EGM Automotive!
My first time visit was a pleasant experience. The staff was very courteous and kind and knowledgeable. I would highly recommend EGM for service on your vehicles I'd like the communication via text, email, making an appointment was easy and they were right on time.
The service here is great. I have been going to egm now for 2 years .they are the best I trust them with all my car needs. Never had a problem with them .
Excellent service. Highly recommended.
Front office staff is knowledgeable and friendly. The service was bit slow. Took whole day for oil change service despite appointment.
I took my 2011 Honda CR-V to EGM at the recommendation of my sister and niece, who said the team there was straightforward with them and gave good advice that suggested they wouldn't just do a big repair for the money. I had a check-engine light. They conducted the full analysis of codes and found a leak, actually a broken bolt in the manifold connecting the catalytic converter to another pipe (forgive me if I don't translate that exactly perfectly). So an exhaust issue. With the repair, my Honda actually sounds the quietest it's been in years (I wonder why it hadn't been caught earlier at other places). EGM also pointed out a deteriorating pipe connected to the thermostat, told me it'd be something to fix down the road -- and they called Honda to learn the pipe is on a fairly big back order. They gave me decent advice on what to watch for and the looming question of whether to sell the old vehicle or keep it.So I found EGM a smaller garage that's not so corporate and therefore can give you good advice and not just kinda automated recommendations, but is big enough to allow you to set up appointments online, to send text messages ahead of the appointment and following up, and to email about the appointment. They'll clearly work with you on the options, costly or not. The repair did take a few business days -- I had to call on the second day that had been promised to get a status -- but I was not in a hurry and this was during a deep freeze that had taken hold of the area. So far so good with EGM.
Their service was excellent and quick. I recommend this shop for everyone. Thanks a lot!
Great price excellent quality workCouldn’t be happier with my resultsMy mustang has never been happier eitherServicesAuto engine tuning
Everyone is super friendly and communicated with me every day updating me on my car status! Highly recommend.
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Easy to trust, quick, and transparent. Your new favorite auto mechanic in Elk Grove Village!ServicesElectrical repair, Brake service & repair, Auto maintenance
Ive been using this mechanic shop for over 8 years-very knowledgeable, trustworthy, fair, and clear. . Highly recommend without reservation
I’ve been going to EGM for about 5 years now and this time I needed rear brakes and the staff at the store are always informative and honest. I appreciate them taking time to explain what needs to be done, what has been done and the why. I appreciate the work and how professional and friendly everyone is.
I was very happy with all your service and advice. Everyone there are very friendly and I will definitely go back. Thank you so much! Will also recommend you.
Great help and attention! Very satisfied!
Great auto repair shop. The only place I trust to repair my cars. Russ, Randy and Manny were great as always
I wanted to add to my rating over a year later.. Still love this place!!! Manny and the team are phenomenal! They are so honest and have helped me and my Malibu for the past few years! From (multiple) nails in my tires, cracked exhausts, and my tire rod snapping. My car always comes back in amazing shape and they follow up a few weeks later to see how my car is. It’s a family favorite and we will continue to take ALL of our cars here.
Always nice to go to a business where the employees are so friendly. And that is EGM Automotive!
EGM has been servicing my vehicles for the last 5 years. Russ and Manny and crew do thorough .. honest and reliable work. I will continue to take my vehicles To EGM for all my service needs and I highly recommend them.
Made appointment for Altima - scraping sound from front wheels. Dropped off vehicle in the AM, was ready early afternoon. Brake rotors needed adjustment.Very happy with the service. Great staff.
Manny and his friendly team took great care of my daughter’s car (and us) when she was home briefly from college and needed significant work done in a short timeframe! The team informed us of recommendations, pricing, and kept us informed every step of the way. Great communication and pricing at pickup was as expected—no surprises! Excellent customer service! Thank you.
Extremely friendly and professional. Very good at communicating with me and keeping me posted with updates. Found their prices to be fair and no extra work was trying to be preformed, to drive up my bill. Trustworthy, from what I can tell. Will look forward to do more business with them.ServicesAir & cabin filter replacement, Brake service & repair, Auto maintenance
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I was told by Midas on Golf in A.H that I needed to have front brakes done within a month. I got a bad feeling and EGM was recommended to me and brought my car in for front brakes and they called me to say I had 70% left on the front and 80% left on the back. My jaw dropped and I was mad that Midas tried to rip me off and thankful that there are still honest people in this world. Way to go EGM team. I’m a customer for life and I told a coworker this story and he asked me to get him your business card.Thanks again!
Just got some new rotors installed and break pads. I had gone to 2 other shops and nobody could figure out the issue and one shop even made up an issue to try and make some money off me. I did bring it to one mechanic before this who said it might be my rotors but I had basically but the words in the dudes mouth. They quickly took my car and diagnosed the issue plus any other issues with the car and didn’t even charge a fee. I didn’t have a ride back and was trying to order a Lyft but they actually drove me home! They called me back a few hours later and came and picked me up which I thought was such a bonus and gave me the run down. I was able to chose which repairs I wanted done first and was educated on which one was the most serious and needed to be fixed first. I brought my car in for repairs two days later and my car was fixed a few hours later. They had also picked me up when they were done with repairs. The car is driving better then it has in the longest time. I am so happy to have found a reliable mechanic considering all my bad experiences. They really do deserve the ratings they have these guys know what they are doing and treat you like your business actually matters to them which is hard to come by now a days in the car industry. This will be my go to shop no matter how far I move only exception being if I move out of state.
Saw many good reviews for EGM and tis was a first time visit for me. The repair to the fuel system was very extensive, with Manny and Randy explaining the requirements needed, and keeping me informed of the progress. Everyone, including their auto techs, who are very knowledgeable, took a personal keen interest and desire to "make it happen". I definitely will continue to patronize EGM.ServicesAuto emissions testing, Service not listed
Love this place! They worked with me, from California, to get my car in Schaumburg fixed. Quick and reasonably priced. Great customer service.
Fantastic Service as always
Great service
Very responsive service!ServicesAuto maintenance
Great service and Accurate pricing.ServicesAuto exhaust system repair, Auto brake repair, Wheel alignment