Our Reviews
Rating Breakdown
5
973
4
29
3
18
2
8
1
5
EGM was great! They were very helpful, and communicated well.
Second time here and plan to be a repeat customer. Service was great and was informed of all work that needed to be done.
Comforting to have the guys at EGMAutomotive look over my wife's vehicle and keep it in good working order.
As a woman I need someone trustworthy and I found that with Russ, Randy, Manny and the mechanics. Keep up the good work.
My check engine light was on and my back up camera wasn't working all the time I brought my car in it took longer than expected but I am totally satisfied with my experience
First time at EGM and they did indeed impress , will use again , thank you Manny ,Randy and Team.
Great service! Was able to get my brakes fixed in 1 day. We will be coming back!
Work was completed on timeAll prices explained before serviceReasonable price for each jobNo sales pitchHonest staffThanks EGM team for great work on my Nissan Rogue.
These guys are awesome. Good work, honest, and I would definitely recommend them. This is my new go to shop if I ever need any work done.
Had a new starter put in. This place is wonderful for any type of service. Friendly, took us in when it was an emergency. Highly recommend EGM!
They were extremely professional. They got me in a very timely fashion, and completed the work quickly at reasonable price. Nothing but high marks for this business.
What of the best things I Love about EGM, not only the employees, as they are the best, they will recommend if you car may need repairs, but they will never make you feel that you need to have it all done at once..
Our vehicle needed many repairs and some of them were bigger jobs. They worked with me to help me stay close to my budget and completed the repairs in a timely manner.
Very Friendly Service. Needed a seat belt replaced, and they were timely and gave a good cost breakdown. Definitely recommend.
Been going EGM for 8 years.With both of our cars. For service and repairs. I trust them completely.They are like family.
By far the best experience I've ever had at repair shop. No upselling no games just the honest truth. I will definitely be a returning customer. Give them the opportunity and you won't be disappointed.
They did good work on both my vehicles. They contact me to let me know the problem and tried to make sure I can afford it. I am looking forward for the next visit on my vehicles.
I have known Russ prior to Elk Grove Marathon. It was natural for me to go to Marathon where he continues to provide excellent service. Always polite and knowledgeable and personable. All at EGV Marathon are top notch. Even in the worst of weather conditions when I needed immediate help, they were right there and in no time my car was repaired and I was on my way. I trust them and recommend them to all I know.
This place is scam. Rip off saying they only use special parts and charges 500+ dollars for a 30 dollar part that takes 15 seconds to do. Best part is the part they said they have to wait for a week is all a common part at an auto store. Don’t go here they are your typical auto shop scammers. Not an honest company !
All was good. Here are my take aways: 1) Service was prompt, initial phone call was answered by a real person in a short time. Scheduling an appt. was no problem and my nuances were handled to my satisfaction. Car was finished sooner than I expected. 2) Pickup was quick. I had a mask on (I'm older) and when I approached the door everyone that didn't have a mask on cleared out and those that took care of me put a mask on. Really means a lot, as a customer concerned about getting Covid I can say that not all establishments care about Covid and I will usually avoid those businesses. I know more people now that have gotten Covid than at the height of the pandemic. 3) The complimentary snacks were awesome. 4) The repair itself was done well with parts I personally sourced. I was able to save a lot of money by not having to get a new component and I am really glad EGM could finish the job I started but didn't have the expertise to complete. 5) I also appreciate that they honored the coupon I surprised them with. Really helps in these inflationary times, showed a lot of integrity.Thanks,David
I work on my own car but I can not do it all, I use EGM when the work is over my head because they have awesome ratings and because of there great service and work ethic! Thanks EGM for getting my car fixed and back to me within a day or two.
I needed an oil change and wanted a second opinion on some expensive repairs that were recommended by another shop. EGM confirmed that those repairs were not necessary. Going forward, I will be using EGM and have peace of mind that they will do right by me and my vehicle.
Extremely friendly and professional. Very good at communicating with me and keeping me posted with updates. Found their prices to be fair and no extra work was trying to be preformed, to drive up my bill. Trustworthy, from what I can tell. Will look forward to do more business with them.
I had a flat and needed help asap. EGM was closest to me at the time and I'm so happy they were! I got my car to them and they quickly and professionally helped me, even without appointment. I will be going back for sure!
Highly recommend it. It's is good place with professional staff. Helped me fix steering related issues within a day. They informed about the problem and the discussed the costs upfront before any repairs. The costs might be bit higher compared to competitors but I guess they their professionalism compensates for it.
I have been hearing about the good reviews through an Elk Grove Facebook group. We have 2 cars and a friends car that we wanted to try an honest and trustworthy shop. My jeep needed ball joints and Ubolts and tie rod. They did a great job. Daughters car needed alot of little things for safety and my friends needed the air conditioner compressor replaced. We are all very happy with the work done here. We will continue to use them and recommend them. Thanks!
Seamless repair experience. Agreed to order parts in advance and scheduled service in advance. Quoted price seemed in line and charged exactly what I was quoted. Randy kept me updated throughout the process which I appreciate. Overall very pleased and will return.
EGM did a great job!! Fixed my car the same day it was towed!! Back on the road!! Russ, Manny, Randy and all the mechanics do top notch work!! EGM is my go to Automotive Repair shop!!
Excellent service! They we able to help me out, last minute, with a new battery install the day before a holiday weekend. Without their kind and fast service, I would've been stranded at home for the Christmas weekend. Thank u so much!
EGM is a very professional automotive service business. They kept me updated on when they could look at vehicle, diagnose it, order parts, and get my family and I back on the road. I would absolutely recommend EGM to everyone. Great service and will definitely use them again in the future. Thanks Guys!
We have used EGM for years now. They are excellent in every way. We use them for many different services thru the years. I just checked the ones I can remember. Manny and his staff are top notch and very honest. Your in good hands with EGM.Services: Tire rotations, Tires, A/C installation & repair, Oil change, Air & cabin filter replacement, Auto engine diagnostic, Electrical, Brake service & repair, Wheel alignment, Auto A/C recharge
My truck stalled and was making a strange noise so I had it towed to EGM. They did a good job fixing my truck previously so I brought it back. They could not replicate the problem and were very honest about the diagnosis. Charged me a reasonable rate for an inspection. As I second time customer I can vouch this is an honest shop that does good work. I will be using EGM moving forward for all of my automotive mechanical issues. Highly recommended.Services: Auto engine diagnostic, Air conditioning, Battery
Respectful, reliable, knowledgeableServices: General repairs & maintenance, Brake service & repair
I received a coupon in the mail for an oil change My daughter stated that this place gets great reviews. I made an appointment and when I arrived they worked on my car immediately. Oil changed, tires rotated, checked brakes, fluids, and battery all within 1/2 hour. Great service. I will be going back. Highly recommended!!!Services: Tire rotations, Oil change
Positive: Professionalism, Punctuality, Quality, Value
I went in for an oil change and they also let me know I have a cracked strut that I should try to have serviced under warranty. They're friendly, prompt, reasonably priced, and seem trustworthy and honest. Better than any dealer or other mechanic I've been to in the past.
Service: Brakes
Great service friendly staff very straight forward no hidden cost 10 out of 10Service: Tires
My son recommended EGM and I was very pleased with not only the repairs that were done, but with the way I was treated. They were very professional and explained everything both before the work was done and again afterwards. I would highly recommend EGM..Services: Oil change, Auto brake replacement, Vehicle Inspection, Brakes, General repairs & maintenance, Brake service & repair, Steering & suspension repair, Wiper blade installation, Air & cabin filter replacement
Positive: Punctuality, ValueI wanted to add to my rating over a year later.. Still love this place!!! Manny and the team are phenomenal! They are so honest and have helped me and my Malibu for the past few years! From (multiple) nails in my tires, cracked exhausts, and my tire rod snapping. My car always comes back in amazing shape and they follow up a few weeks later to see how my car is. It’s a family favorite and we will continue to take ALL of our cars here.Services: Oil change, Wiper blade installation, Wheel alignment, Electrical, General repairs & maintenance, Tires, Exhaust
