Our Reviews
Rating Breakdown
5
1136
4
36
3
18
2
8
1
6
After getting a bogus diagnosis from the dealer, and after combing through tons of reviews from local garages - I went to EGM for a second opinion. EGM thoroughly addressed my concerns. The entire process was transparent, honest, and efficient. I am relieved to have found a mechanic I can trust. Moving forward, EGM has my business!
Stopped on a whim since the shop is in area I work. Spoke with Russ to get a worse case pricing on my 2011 Explorer. I made an appointment to get a hands on estimate. I was very surprised that the actual repair was about 1/2 of the verbal quote. My repair is resolved.I'm also very happy that I stopped in and I will be using them for both my future needs and will be referring EGM to others.Thank you Russ
Saw many good reviews for EGM and tis was a first time visit for me. The repair to the fuel system was very extensive, with Manny and Randy explaining the requirements needed, and keeping me informed of the progress. Everyone, including their auto techs, who are very knowledgeable, took a personal keen interest and desire to "make it happen". I definitely will continue to patronize EGM.ServicesAuto emissions testing, Service not listed
Russ is the best I explained to him I had an issue with my fuel system resulting in my CEL turning on, I came to the shop sorted out the issue left my car for a day and got it back the next day. This shop is very efficient and easy to work with. Once I came to pickup my car it drove like it was brand new and they even gave suggestions for other issues to fix at a later date. I look forward to doing business with this shop and recommend it for any beginner car owner.
Love this place! They worked with me, from California, to get my car in Schaumburg fixed. Quick and reasonably priced. Great customer service.
Correctly diagnosed a check engine code and made repair. Likewise with brakes. Did a fantastic job on a older classic vehicle. Randy and Russ kept me informed in a timely fashion and explaining the situation. I will continue to keep them as my go to repair shop. Subsequent work was also required, which was performed expertly in a very timely fashion. Great shop and excellent service and mechanics.
Great as always!
Fantastic Service as always
EGM does a great job and are the real deal. If you need quick, affordable, and professional, go to EGM.
Great service
Everything was great!
Professional and explained everything in detail. Russ always makes sure that you are aware of what the problem is or what else it could be, but always calls before the work is done once diagnosed
Very responsive service!ServicesAuto maintenance
Professional, friendly and customer orientedServicesGeneral repairs & maintenance
Nice guys, honest and fair.
Great communication and service from the entire team!!!ServicesTires
Great service and Accurate pricing.ServicesAuto exhaust system repair, Auto brake repair, Wheel alignment
Knowledgeable and thorough. Appreciate local shuttle service
Always pleased with the work performed and the staff at egm.ServicesVehicle Inspection
My car was repaired quickly and is running like new. Thank you!
Second time here and plan to be a repeat customer. Service was great and was informed of all work that needed to be done.
My check engine light was on and my back up camera wasn't working all the time I brought my car in it took longer than expected but I am totally satisfied with my experience
Very Friendly Service. Needed a seat belt replaced, and they were timely and gave a good cost breakdown. Definitely recommend.
Nice to have an effortless experience with car repair. They quickly diagnosed the problem, gave me a quote, ordered the parts and scheduled the service.ServicesSteering & suspension repair
Been going EGM for 8 years.With both of our cars. For service and repairs. I trust them completely.They are like family.
This place is scam. Rip off saying they only use special parts and charges 500+ dollars for a 30 dollar part that takes 15 seconds to do. Best part is the part they said they have to wait for a week is all a common part at an auto store. Don’t go here they are your typical auto shop scammers. Not an honest company !
Good communication and follow up with me for when my car would be ready. They are a busy shop which normally means they do good work. In my case this was true.
I work on my own car but I can not do it all, I use EGM when the work is over my head because they have awesome ratings and because of there great service and work ethic! Thanks EGM for getting my car fixed and back to me within a day or two.ServicesEngine repair
Excellent service! They we able to help me out, last minute, with a new battery install the day before a holiday weekend. Without their kind and fast service, I would've been stranded at home for the Christmas weekend. Thank u so much!ServicesElectrical repair
More
These are great people, great service and great prices. Manny you all of your people worked so hard to take care of a few problems with my Prius. The ride to work was greatly appreciated. I will highly recommend your service to all of my friends and family. Thanks for your excellent service!ServicesBrakes
After having an absolutely terrible experience at a Mavis Tires, I had no idea what to do. Then I found myself at EGM and felt relieved almost instantly. Russ and the mechanic staff were able to fix the issues the other place caused with ease. All while also being incredibly patient and nice. They will definitely have a customer for life!ServicesExhaust
I have been hearing about the good reviews through an Elk Grove Facebook group. We have 2 cars and a friends car that we wanted to try an honest and trustworthy shop. My jeep needed ball joints and Ubolts and tie rod. They did a great job. Daughters car needed alot of little things for safety and my friends needed the air conditioner compressor replaced. We are all very happy with the work done here. We will continue to use them and recommend them. Thanks!
Went here because they're literally 4 minutes away from my work when I had a big nail in my tire and needed it patched. It was only $35 bucks and I think I was there less than 30 minutes, which was impressive because they appear to be quite busy. I just got my oil changed there, again the service was quick and they are super nice guys. Being able to set the appointment up online was great also. I am going back there in a few weeks to get my brakes done and they even have a shuttle service to take me back to work that day. Definitely go to this place for your car!!
If you're searching for professional, courteous and thorough auto service may I recommend EGM. My 01 Silverado needed a fuel pump replacement which was replaced in less than 2 days. I'm back on the road thanks to Randy and his top flight technicians. With the cost of new vehicles skyrocketing, keeping my 21 year old Chevy on the road is more important than ever.
We have used EGM for years now. They are excellent in every way. We use them for many different services thru the years. I just checked the ones I can remember. Manny and his staff are top notch and very honest. Your in good hands with EGM.Services: Tire rotations, Tires, A/C installation & repair, Oil change, Air & cabin filter replacement, Auto engine diagnostic, Electrical, Brake service & repair, Wheel alignment, Auto A/C recharge
My truck stalled and was making a strange noise so I had it towed to EGM. They did a good job fixing my truck previously so I brought it back. They could not replicate the problem and were very honest about the diagnosis. Charged me a reasonable rate for an inspection. As I second time customer I can vouch this is an honest shop that does good work. I will be using EGM moving forward for all of my automotive mechanical issues. Highly recommended.Services: Auto engine diagnostic, Air conditioning, Battery
Respectful, reliable, knowledgeableServices: General repairs & maintenance, Brake service & repair
I received a coupon in the mail for an oil change My daughter stated that this place gets great reviews. I made an appointment and when I arrived they worked on my car immediately. Oil changed, tires rotated, checked brakes, fluids, and battery all within 1/2 hour. Great service. I will be going back. Highly recommended!!!Services: Tire rotations, Oil change
Positive: Professionalism, Punctuality, Quality, Value
I went in for an oil change and they also let me know I have a cracked strut that I should try to have serviced under warranty. They're friendly, prompt, reasonably priced, and seem trustworthy and honest. Better than any dealer or other mechanic I've been to in the past.
Service: Brakes
Great service friendly staff very straight forward no hidden cost 10 out of 10Service: Tires
My son recommended EGM and I was very pleased with not only the repairs that were done, but with the way I was treated. They were very professional and explained everything both before the work was done and again afterwards. I would highly recommend EGM..Services: Oil change, Auto brake replacement, Vehicle Inspection, Brakes, General repairs & maintenance, Brake service & repair, Steering & suspension repair, Wiper blade installation, Air & cabin filter replacement
Positive: Punctuality, ValueI wanted to add to my rating over a year later.. Still love this place!!! Manny and the team are phenomenal! They are so honest and have helped me and my Malibu for the past few years! From (multiple) nails in my tires, cracked exhausts, and my tire rod snapping. My car always comes back in amazing shape and they follow up a few weeks later to see how my car is. It’s a family favorite and we will continue to take ALL of our cars here.Services: Oil change, Wiper blade installation, Wheel alignment, Electrical, General repairs & maintenance, Tires, Exhaust
