Our Reviews
Rating Breakdown
5
1474
4
289
3
7
2
15
1
37
great staff!!
Great work, friendly and professional staff, great follow-up, and fair prices.PositivePunctuality, Quality, Professionalism, ValueServicesTires, General repairs & maintenance
They do a great job keeping the mini on the road. Not an easy task!
Best BMW and Mini Cooper repair shop ever encountered
Stripped my cv axel nuts and informed me i had to buy new ones. I originally came in to get wheeled hub and bearings replaced.ServicesSteering & suspension repair
My car was towed in from the Interstate to Atlantic Autowerks where the mechanics were able to assess the problem and fix it within the same business day, once I gave my approval. Awesome Job!!!!
Great place whose prices beat the dealer every time and the work is impeccable! Been going to them for over 10 years. Best BMW service in Virginia Beach!!
Had a Mini Cooper worked on bill was 3500 said they replaced the valve cover and a few other parts today I found out it still has the valve cover that was purchased for the car prior to me owning it it was sold from eBay seven years ago tracked previous buyer and they confirmed not to mention we have a receipt for it they acted like someone would take it off and throw it away and put an old seven year one on unbelievable if youUse this company make sure you get all your old parts back this will end up in court no doubt about it. We are now trying to confirm if the rest of the parts was replaced /work done. Update just found out they did not replace the crank seal between the crank seal repair and the valve cover the cost was close to 2k in parts and labor. Unfortunately We are going to courtNegativeQuality, ValueServicesEngine repair
A dealership said that it could cost me between $3000 & $5000 depending in what they found to repair my Mini Cooper.So I told them to have my car ready that I would pick it up.I took it to Atlantic Autowerks. Long story short.They were really very nice, said they would check it out and they fixed the problem for $550.Needless to say I have found my place to take my car for repairs. Atlantic Auto werks,Ltd. They are the best. Thanks again.ServicesGeneral repairs & maintenance
Very poor methods of providing service quotes, estimates, and obtaining customer consent before performing expensive services. There is apparently no formal, documentable process available from this business -- in the post-COVID year 2021, mind you -- for providing service details ahead of time...not by physical paper, not in email, not in text message. Phone scheduler personnel has poor communication skills; uses automotive terminology loosely and in a confusing manner; does not provide accurate $ estimates when asked. For example, says "do the brakes" instead of being specific about what actual part(s) of the entire brake system are to be serviced. On-site manager has absolutely NO business handling customer-service nor interpersonal matters; is a smug, small man with ZERO soft skills; manager allows other employees to verbally abuse customers. How the owners of this business allow this lack-luster crew to run the day-to-day operation of his business is a great mystery. Due to all of the above, I was charged $1,500 for not only services I did NOT want, but **services that did NOT need to be performed at the time**. Then to top it off, I was berated by the manager, in public, accused of having a bad attitude and called a LIAR. This NOT how you handle customer service, regardless of a customer's level of dissatisfaction!NegativeProfessionalismServicesElectrical repair, Auto engine diagnostic
I did not get passed the phone call. I asked for a quote for a specific issue, but they want to diagnose it themselves and charge $129 for it when I already know what’s wrong with my car. SMH. So I did not go with them. I went to Firestone, and they fixed it for free. I can’t really rate them lower, but I want to.
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This time I only brought my car in for a state inspection, but I made the appointment with very little notice and yet they completed the inspection within 90 minutes of opening for the day. I used the early bird service, so they called me right away when the car was ready.
Just before Labor Day we were on vacation on the OBX when the fuel pump in our E83 X3 died and left us stranded on the Saturday before we were planning to head home to Massachusetts. I called a variety of shops, but Atlantic Autowerks was the only one who said they could / would help us if we had the car towed to them. We had it towed in on Sunday and they evaluated it and ordered the needed parts on Monday. By Tuesday afternoon we were on our way home.I was really, really impressed by their professionalism and how they went out of their way to help us out. Than - out of the blue - I got a message from them a few weeks later to followup to be sure we were happy with their service. I've been in / around the auto business for decades, and this has been one of my best experiences dealing with a shop. I'll be using them in the future!PositivePunctuality, Quality, Professionalism, ValueServicesService not listed
Excellent work
Scott is super helpful!
Scott was so rude and condescending. I wouldn't recommend a bicycle to this shop...NegativeProfessionalism
Service: Engine repair
Critical: ProfessionalismScott was so rude and condescending. I wouldn't recommend a bicycle to this shop...
I have been using Atlantic Autowerks for years to perform work on my 2003 X5. I have always been impressed with the results, but more than that, I feel comfortable that they are not out to take advantage of me. Recently, my vehicle would start and just shut off. I had it towed to Atlantic Autowerks. They called soon afterwards and informed me that a clamp had come loose from the exhaust. They tighten it up and all was well. Total cost for the repair was zero! I was happily surprised. They could have charged me a diagnostic fee or who knows what else. I recommend them wholeheartedly for all your BMW maintenance.
Services: Auto engine diagnostic, General repairs & maintenance, Oil change, Steering & suspension repair
You guys did a good job!
I had to get a state inspection for my vehicle and the inspection was completed. The tech noticed some water in my tail light assembly and made me aware of it so I could take care of it later. Thanks again for your courteous service and the attention to detail the tech demonstrated.Best regards,Glenn
The team was super professional. They kept us updated every step of the way. They were very concerned that everything be done to perfection.
My car was serviced in a timely manner and unlike other places that try to up-service for no reason, the price I was quoted was the amount I paid at the time of check out for my oil change. This is the second time I’ve taken my car to Atlantic Autowerks but it will not be my last. I’m pleased with their service and professionalism
We first used Atlantic Autowerks years ago when we had our first BMW 325. They provided great maintenance on our BMW for over a decade. We switched to driving a Lexus for several years & stopped using Atlantic Autowerks. When we recently returned to driving BMW's (a 2013 328i convertible & a 2017 X3 SUV), we sought out Atlantic Autowerks again. They remembered us (and certainly remembered our 1988 BMW 325) & welcomed us back like old friends. They recently completed engine work on the 2013 328i & we couldn't be happier. Atlantic Autowerks can't be beat. Great repair work & customer service. We're glad to be back in the Atlantic Autowerks family.Steve & Joy Bixler
My BMW X5 was serviced and finished in a very timely manner. I would highly recommend this business. Everyone is very professional and they are very honest as to what needs to be repaired/fixed. If you are looking for a BMW repair shop, look no further.
I am in area short term, working, and 600 miles from home. I had a strange noise, worried about driving it home again, and no one was willing to take me right in except these guys. David, was very professional and helpful, found the issue that day, He then suggested my cheapest solution and had it repaired the next day. I was impressed by their professionalism, caring attitude and willingness to work with me. This BMW is a 22 year old classic, I keep a cover on it outside at all times, they were happy to uncover and re-cover it after diagnosis. If I lived here this would be my go to repair shop for all maintenance needs!
Service: Oil changePositive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Quality
EXCELLENT SERVICE AS ALWAYS. DETAILED EXPLANATION OF REQUIRED SERVICE/REPAIRS. THIS FACILITY HAS MY UTMOST CONFIDENCE IN THE CARE OF MY VEHICLES. THANKS. WILLIE NICHOLSONServices: Brakes, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, ValueI went in for tire replacement and state inspection. They diagnosed my issues quickly, and clearly presented what was necessary to pass inspection and what could wait.They did great work, and I’m confident they will keep my BMW running well for many more years!Services: Auto engine diagnostic, General repairs & maintenance, Tires, Wheel alignment
Positive: Professionalism, Punctuality, Quality, ValueMy BMW X5 was serviced and finished in a very timely manner. I would highly recommend this business. Everyone is very professional and they are very honest as to what needs to be repaired/fixed. If you are looking for a BMW repair shop, look no further.Services: Oil change, Battery, Auto engine diagnostic, General repairs & maintenance, Brakes
Services: Steering & suspension repair, Oil change, General repairs & maintenancePositive: Professionalism, Punctuality
Positive: Professionalism, Quality, ValueThe team was super professional. They kept us updated every step of the way. They were very concerned that everything be done to perfection.Services: Engine repair, Electrical repair, General repairs & maintenance, Auto engine tuning, Auto engine diagnostic, Electrical, Carburetor cleaning
Positive: Professionalism, Punctuality, Quality, ValueWe first used Atlantic Autowerks years ago when we had our first BMW 325. They provided great maintenance on our BMW for over a decade. We switched to driving a Lexus for several years & stopped using Atlantic Autowerks. When we recently returned to driving BMW's (a 2013 328i convertible & a 2017 X3 SUV), we sought out Atlantic Autowerks again. They remembered us (and certainly remembered our 1988 BMW 325) & welcomed us back like old friends. They recently completed engine work on the 2013 328i & we couldn't be happier. Atlantic Autowerks can't be beat. Great repair work & customer service. We're glad to be back in the Atlantic Autowerks family.Steve & Joy BixlerServices: Engine repair, Oil change, Tires, Battery
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism
Service: General repairs & maintenance
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/
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NEW
I shipped a Mini S to them for a pre purchase inspection on a Friday and had my car ready to come back first thing Monday. This included having to order and install a cam sensor . The staff is friendly and knowledgeable, …More
Always professional and very timely. Always have a smile. Best customer service around.
Service: General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, Value
The team at Atlantic Autowerks are the most professional and qualified BMW experts around! I've had several BMWs over the past 20 years and I always trust Atlantic for the best service at the best price!
Services: Oil change, Steering / Suspension, General repairs & maintenance
Positive: Professionalism, Punctuality