Our Reviews


Average User Rating

4.78 / 5

Rating Breakdown

5
1549
4
290
3
7
2
16
1
40

Nov 27, 2021
3 years ago

Nov 27, 2021
3 years ago

Nov 27, 2021
3 years ago

Nov 27, 2021
3 years ago
More

Lee
Nov 27, 2021
3 years ago

Nov 27, 2021
3 years ago
More

Nov 27, 2021
3 years ago
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Nov 27, 2021
3 years ago

Nov 27, 2021
3 years ago

Nov 27, 2021
3 years ago
Very professional, takes his time to make sure job is done right, very reasonable price, my go to mechanic

Nov 27, 2021
3 years ago
Always great customer service. Have been taking my BMW and Audi to them for years now.ServicesService not listed

Nov 27, 2021
3 years ago
Great service experience. In and out quickly while I waited. The service team there very accommodating to my needs as I waited. I recommend Steve at AAW, Ltd highly.

Nov 27, 2021
3 years ago
This business is very professional, reasonable and eager to please. I highly recommend anyone with a BMW to get it serviced through Atlantic Autowerks, not to be confused with the other Autowerks down the street.PositivePunctuality, Quality, ProfessionalismServicesGeneral repairs & maintenance, Oil change

Nov 27, 2021
3 years ago
Atlantic Autowerks is my go to repair shop for my beemer. They are always informative and up front. Very professional and efficient. They always follow up with me after the repairs are complete to make sure everything is to my satisfaction. I wouldn't take my beemer anywhere else.PositivePunctuality, Quality, Professionalism, ValueServicesAir & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Engine repair, Battery, Service not listed

Nov 27, 2021
3 years ago
Very poor methods of providing service quotes, estimates, and obtaining customer consent before performing expensive services. There is apparently no formal, documentable process available from this business -- in the post-COVID year 2021, mind you -- for providing service details ahead of time...not by physical paper, not in email, not in text message. Phone scheduler personnel has poor communication skills; uses automotive terminology loosely and in a confusing manner; does not provide accurate $ estimates when asked. For example, says "do the brakes" instead of being specific about what actual part(s) of the entire brake system are to be serviced. On-site manager has absolutely NO business handling customer-service nor interpersonal matters; is a smug, small man with ZERO soft skills; manager allows other employees to verbally abuse customers. How the owners of this business allow this lack-luster crew to run the day-to-day operation of his business is a great mystery. Due to all of the above, I was charged $1,500 for not only services I did NOT want, but **services that did NOT need to be performed at the time**. Then to top it off, I was berated by the manager, in public, accused of having a bad attitude and called a LIAR. This NOT how you handle customer service, regardless of a customer's level of dissatisfaction!NegativeProfessionalismServicesElectrical repair, Auto engine diagnostic

Nov 27, 2021
3 years ago
A dealership said that it could cost me between $3000 & $5000 depending in what they found to repair my Mini Cooper.So I told them to have my car ready that I would pick it up.I took it to Atlantic Autowerks. Long story short.They were really very nice, said they would check it out and they fixed the problem for $550.Needless to say I have found my place to take my car for repairs. Atlantic Auto werks,Ltd. They are the best. Thanks again.ServicesGeneral repairs & maintenance

Nov 27, 2021
3 years ago
During my daughter's recent ODU graduation my BMW X5 required emergency radiator replacement. Anna and the staff at Atlantic Autowerks were amazing! They helped us find a rental and also kept us informed constantly on the part arrival status and had the vehicle repaired and road ready in 48hrs.I would highly recommend this auto repair business and would like to thank the staff again for thier exceptional professionalism and customer friendly service.PositiveQuality, Professionalism, ValueServicesGeneral repairs & maintenance

Nov 27, 2021
3 years ago
I shipped a Mini S to them for a pre purchase inspection on a Friday and had my car ready to come back first thing Monday. This included having to order and install a cam sensor . The staff is friendly and knowledgeable, especially since I was a first time customer with a relatively low value machine. Oh, they also kept me from a troubled vehicle!

Nov 27, 2021
3 years ago
From the first call making the appointment, the service, and the follow up, a very professional, honest, and reasonable BMW service. I'm glad I found them, and I highly recommend them. They know what they're doing and they're fair. Great BMW mechanics at a fair price.

Nov 11, 2021
3 years ago

Lee
Nov 11, 2021
3 years ago

Nov 11, 2021
3 years ago

Nov 11, 2021
3 years ago
I am in area short term, working, and 600 miles from home. I had a strange noise, worried about driving it home again, and no one was willing to take me right in except these guys. David, was very professional and helpful, found the issue that day, He then suggested my cheapest solution and had it repaired the next day. I was impressed by their professionalism, caring attitude and willingness to work with me. This BMW is a 22 year old classic, I keep a cover on it outside at all times, they were happy to uncover and re-cover it after diagnosis. If I lived here this would be my go to repair shop for all maintenance needs!PositiveProfessionalismServicesGeneral repairs & maintenance

Nov 11, 2021
3 years ago

Nov 11, 2021
3 years ago

Nov 11, 2021
3 years ago
This time I only brought my car in for a state inspection, but I made the appointment with very little notice and yet they completed the inspection within 90 minutes of opening for the day. I used the early bird service, so they called me right away when the car was ready.

Nov 11, 2021
3 years ago
My BMW X5 was serviced and finished in a very timely manner. I would highly recommend this business. Everyone is very professional and they are very honest as to what needs to be repaired/fixed. If you are looking for a BMW repair shop, look no further.PositivePunctuality, Quality, Professionalism, ValueServicesGeneral repairs & maintenance, Auto engine diagnostic, Brakes, Battery, Oil change

Nov 11, 2021
3 years ago
More

Nov 11, 2021
3 years ago

Nov 11, 2021
3 years ago

Nov 13, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/

Nov 11, 2020
4 years ago
This is an honest company. They are fast but patient and to the point. What I really like most is their diagnosing of an issue. They wont stop until they found the problem.. I love them. Went back there 2 days ago and Steve took care of me without issue. He even went above and beyond to ensure customer satisfaction. This is where you want to come.. trust me.

Nov 11, 2020
4 years ago
I had to get a state inspection for my vehicle and the inspection was completed. The tech noticed some water in my tail light assembly and made me aware of it so I could take care of it later. Thanks again for your courteous service and the attention to detail the tech demonstrated.Best regards,GlennPositiveProfessionalism

Nov 11, 2020
4 years ago
We first used Atlantic Autowerks years ago when we had our first BMW 325. They provided great maintenance on our BMW for over a decade. We switched to driving a Lexus for several years & stopped using Atlantic Autowerks. When we recently returned to driving BMW's (a 2013 328i convertible & a 2017 X3 SUV), we sought out Atlantic Autowerks again. They remembered us (and certainly remembered our 1988 BMW 325) & welcomed us back like old friends. They recently completed engine work on the 2013 328i & we couldn't be happier. Atlantic Autowerks can't be beat. Great repair work & customer service. We're glad to be back in the Atlantic Autowerks family.Steve & Joy BixlerPositivePunctuality, Quality, Professionalism, ValueServicesTires, Engine repair, Battery, Oil change

Nov 11, 2020
4 years ago
Have been using Alan tic AutoWerks for over 15 Years. They have been my go to service shop for my 1988 M6 and previous e24 and e28 cars as well as my newer daily drivers such as current e70 X5.I am mostly a do-it-yourself type person, but as I age, more maintenance is beyond my capability or time constraints. I have used other so called recommended independent shops, but Atlantic Autowerks is the one that has correctly diagnosed and repaired the calamities the these cars are known for.They provide dealer level service with out the scheduling and price concerns. No free car wash or loaner car, but rental agency is down the block if needed.They have cheerfully installed my supplied parts, and have found OEM equivilants for me when their normal choice of BMW sourced parts were cost prohibited or unavailable in a timely manner.This last visit involved installing front suspension parts that I had sourced but we're unable to get installed by myself. Their mechanics worked beyond the scale time that they charged me. Best of all was a next day availability and quick two day turnaround, not even thinkable at the dealership.In short, a great independent shop that specializes in keeping our BMWs on the road and reliable. I use them for all service that I do not perform myself or is related to a factory recall or warranty issue.Updated February 11, 2020.Another extremely satisfying service done on teo of my small personnal fleet of family cars.State inspections for both and fluids change on my e70 that I had obtained the fluids for but due to time and other considerations had Atlantic AutoWerks perform for me. Required service resets were done without my having to remind them and the X5 was actually ready a couple of hours before expected completion time.Front desk personnel are helpful, friendly and cheerful, labor rates are reasonable and the shop will work on other than BMWs like my Chevy S10 and Jeep Grand Cherokee.

Nov 11, 2020
4 years ago
I have used Atlantic Autowerks for the past 15 years. I'm extremely happy with their service. They always analyze the issue(s) and provide the customer with all the information.They have competitive pricing!I highly recommend using Atlantic Autowerks if you need your BMW serviced.PositiveProfessionalism

Nov 11, 2020
4 years ago
I would highly recommend this shop to anyone in need of great quality work for a fair price. They are professional, courteous and efficient.

Nov 11, 2020
4 years ago
Outstanding!! Steve is professional knowledgeable and easy to work with. My Gen 1 mini needed a "face off repair" My mechanic, Rex, took pictures of my car as he dismantled the car, and then the replacement of the supercharger and the full restoration. When you add in the fact that they are fair, and very reasonably priced, THIS IS THE ONLY PLACE that i will trust with my miniPositivePunctuality, Quality, Professionalism, Value

Nov 11, 2020
4 years ago
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Nov 11, 2020
4 years ago
More

Nov 11, 2020
4 years ago
Fair prices and quick turnaround times make this my go to BMW guy.

Nov 11, 2020
4 years ago
I would highly recommend this shop to anyone in need of great quality work for a fair price. They are professional, courteous and efficient.

Nov 11, 2020
4 years ago
This is an honest company. They are fast but patient and to the point. What I really like most is their diagnosing of an issue. They wont stop until they found the problem.. I love them. Went back there 2 days ago and Steve took care of me without issue. He even went above and beyond to ensure customer satisfaction. This is where you want to come.. trust me.

Nov 9, 2020
4 years ago
Services: Steering / Suspension, General repairs & maintenance, Oil change Positive: Professionalism, Punctuality

Oct 28, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/

Oct 28, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/

Oct 28, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/

Oct 28, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/

Oct 26, 2020
4 years ago
Positive: Professionalism, Punctuality

Oct 26, 2020
4 years ago
You guys did a good job!PositivePunctuality, Quality, Professionalism, Value

Oct 8, 2020
4 years ago
Outstanding customer service!!!

Oct 8, 2020
4 years ago
I would highly recommend this shop to anyone in need of great quality work for a fair price. They are professional, courteous and efficient.

Oct 8, 2020
4 years ago
I worked with Steve and he was refreshingly professional. Most car auto shops try and squeeze you for everything but I didn’t get that feeling from Autowerks. He even let me keep my car there for a a few extra days since I was out of town. I’ll definitely be getting more work done there in the future.

Oct 8, 2020
4 years ago
This is an honest company. They are fast but patient and to the point. What I really like most is their diagnosing of an issue. They wont stop until they found the problem.. I love them. Went back there 2 days ago and Steve took care of me without issue. He even went above and beyond to ensure customer satisfaction. This is where you want to come.. trust me.

Oct 8, 2020
4 years ago
We first used Atlantic Autowerks years ago when we had our first BMW 325. They provided great maintenance on our BMW for over a decade. We switched to driving a Lexus for several years & stopped using Atlantic Autowerks. When we recently returned to driving BMW's (a 2013 328i convertible & a 2017 X3 SUV), we sought out Atlantic Autowerks again. They remembered us (and certainly remembered our 1988 BMW 325) & welcomed us back like old friends. They recently completed engine work on the 2013 328i & we couldn't be happier. Atlantic Autowerks can't be beat. Great repair work & customer service. We're glad to be back in the Atlantic Autowerks family.Steve & Joy BixlerPositivePunctuality, Quality, Professionalism, ValueServicesTires, Engine repair, Battery, Oil change

Oct 8, 2020
4 years ago
I have used Atlantic Autowerks for the past 15 years. I'm extremely happy with their service. They always analyze the issue(s) and provide the customer with all the information.They have competitive pricing!I highly recommend using Atlantic Autowerks if you need your BMW serviced.PositiveProfessionalism

Sep 27, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/

Sep 27, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/

Sep 27, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/

Sep 27, 2020
4 years ago
Great place! Honest workers and good people! The prices are super fair and way better then the actual BMW place down the street. This will be a go to for me and my 2007 e91 \(-.-)/