Our Reviews

I have ALWAYS. received great service at this business. I NEVER feel like they’re trying to sell me something I don’t need. Very trustworthy, friendly and efficient.

I am so impressed and happy with the service at Willow Bend! I have a newer Mercedes, and needed an oil change and just a checkup. I called someone else to get an idea of what a 50k checkup included & was told (in part) new spark plugs. When I called Willow Bend for an appointment for just an oil change I mentioned the spark plugs - they told me they don't need to be replaced until 90k. They did a thorough check on the SUV & told me everything was in great shape (including the air & cabin filters)! They will be my mechanic for anything I need done. I would recommend them for any automotive need

Was quoted a price on installation of a new radiator, and when the vehicle was ready , the price had changed, and I was not notified of the price increase before the work was done , Not very happy about the lack of communication, and the price increase!!!!

Had several issues with my 2014 f-150. Thanks to their dedication and professionalism it is back on the road and running great. At an affordable price. I will recommend to others.

Most honest and trustworthy place to take your vehicles! Joe is an incredible mechanic who is fast and his knowledge shows. The service advisor Jason is very helpful and knows what he's talking about. This place is the best around, they don't pull you around or try to get you to replace things you don't need and truly care about their customers as well as tell you everything that's wrong and what you should replace to have your vehicle running safely and in tip top shape to make it last as long as possible. They are just amazing. Thanks Joe and Jason for being the best!

Kind, efficient, and trustworthy

Friendly and efficient business

Fair and honest mechanic!

Very friendly and helpful, good people.

The only place I trust to bring my car to!

Great customer service and work, highly recommended.

Good communication, reasonable pricing, quality work

Great service. Good communication. Affordable. Definitely would reccommend

Fantastic job on my truck. Definitely recommend!!

I can’t tell you how glad we are to have an honest and skilled mechanic!

Always reliable and honest. We recommend them to our friends.

Willow Bend did my oil change and fixed my Windshield Wipers today. The service was quick, everyone was professional, and they were honest about costs and maintenance scheduleI'm very happy with my service there.

great experience with WB, very honest , professional family run business. prices are very fair and we wish all Auto shops were like WillowBend! Keep up the great work. D

Willowbend is one of those places you can trust. We have been taking all of our cars there for years, and so do our kids. Like a good doctor, once you find one you don't wanna change.

Their mechanic Joe did a great job diagnosing and fixing my Jeep. He was very professional and he explained the repair needed to me very clearly.

I had to have my front CV axles replaced. I expected it to take quite a while since since they had to order the parts, But they were able to get the parts and complete the job in less than 3 hours. Linda, who works the front desk and handles all of the scheduling was very helpful.

These guys are great, reasonable pricing, I went to another shop for years and little by little start noticing some absurd pricing on some work I have requested but after I was told I needed to change my entire AC system for $4400 dollars a was the last straw and went to get 2 other opinions and 1 of them those opinions were from Willow Bend….. and they showed me what this other shop did well I mean didn’t do anything of what they said. All it needed was a charge.And Willow Bend they are always busy, but due to my work schedule and the delay I had at this other shop I had to g set it done ASAP. They squeezed me in, did a fast quick assessment and took care of me same day.Guess I will be firing my old mechanic !!!

Update: Your reply shows how inconsiderate of other peoples situations and you cant read or listen. Same for Linda. sure is a shame you have to lie. If youd read and talk to your girl Linda. I called on 2 seperate occasions to CONFIRM the appointment and if the part would get there. I NEVER received a confirmation call. But she doesnt listen. Thats what i was asking for. So how could an appointment be blown off if you never confirmed it with me? Please rethink how it went. Dont offer email contact if that frustrates you and save your sarcasm. Lastly, your comment about going with the cheapest option is quite insensitive. You have no i dea what people have going on. As a previous retail and pharmacy mnaager, take a second before responding to people, you might come across a little better . Not good business owner qualities. Good luck to your lovely business!I was really excited to find a good, reliable mechanic that i could go to permanently. Only positive is great price on an oil change and they let you bring parts in. But after that terrible service. I specifically asked for them to look into why my tire is leaking air, that means inform me what the reason is before doing what you want. I wanted a diagnosis on it. The mechanic decides to put 3 tire plugs into 1 tire due to nails. Of course with common sense that tire is shot even if you plug it. They decided to plug it with out telling me. If they told me i wouldve bought a new tire. Instead ive now paid $75 for my tire to go completely flat the next day. Thanks. Lastly they diagnosed my car needed a part from BMW. I called them Wednesday when my car was acting up to see when this job could be taken care of that they diagnosed. The front desk lady Linda, that needs a day off, because she doesnt want to take 1 second to listen to the entire story of whats going on. Yet she is the one that relays all info to the mechanic. So how can you properly diagnose something when your short with people. Sorry i went off topic, shes just part of the negative experience. She then says she will call me back to enure the part will be there. I wait till the end of the day, keep in mind i called at 10am. So they had all day to make a 10 min call to bmw to check on the part and to call me back. I know how it works. So i decide ill call the next morning because hey they might have been busy, im sure they will take care of me. I call the next day, she sounds like she almost forgot about it when i called at 830am. She said shed have the mechanic call just like she said yesterday. Im sorry but get the part number and call yourself, your an office person that sits at a desk with a phone. It does not take the mechanic to call, i have called before. I even explained im an Uber driver and need this done asap. She of course didnt sound sympathetic because you can feel that she wants you in and out. So friday ends with no call. I was polite the entire time when i waited 4 hours when they diagnosed it and wasted my money on tire plugs. Im not sure if they treat people different that have bmws or what. But just politely tell me you dont work on bmws and lets move on. Very sad experience and will never go again along with informing others of the poor service.

My car stalled out multiple time and was accelerating when in park. Willow bend automotive called and told me my filter was dirty and once they cleaned that the problem went away however they found Multiple issues. Over 1500 dollars to fix it was a lot but we have to have a reliable vehicle. Fast forward to the day after we got the vehicle fixed we noticed it was missing a little when we slowed down or in park. A couple weeks later the car stopped while behind another vehicle on a busy road. The thing I brought it in for was NEVER fixed. So now more than 500.00 more they want to fix something that was supposed to be fixed. Unbelievable. Yesterday I asked the mechanic if it would cost me something he said no and today they called back and told me a different story. I went by good reviews. Never again. I feel scammed.Edit: Called back and talked to owner and he asked me multiple times if I wanted him to fix it. bThen told me it was already fixed. They never checked with me and he lied acting like it had not been fixed yet. You have been warned. What is a diagnostic test for if they don't fix the original problem.

Very good experience. Assessed our older minivan and recommended repairs without pressuring for unneeded work. Completed work is solid, secure, and makes the van drive like a much newer vehicle. My impression is of a trustworthy shop that does solid work. We plan to keep using them.Services: Engine repair, Steering & suspension replacement, Vehicle Inspection, Wheel alignment, Steering & suspension repair

We have used Willow Bend Auto on our last five vehicles for all maintenance, we will go no where else. When you find the best you stay with the best. They have never given us any reason to ever doubt their advice and work ethic. We give them 5 Stars because they have earned each one with us.Services: Auto engine tuning, Oil change, Brakes, Auto A/C recharge, Tire rotations, Auto brake replacement, Auto maintenance, General repairs & maintenance, Steering & suspension repair

I always take my car to willow bend automotive. There service staff is great. Their fees are reasonable and Linda in the office is a pleasure.

Our warranty ended with Volvo and the sharks came out. I’m back to Willow Bend Automotive now with that car for great service like I have been getting from them on our Toyota. They are honest and efficient. Linda is the best! They communicate very well!Service: Air conditioning

Been a customer for years. Very thorough, they take good care of you!

Jason and Linda were wonderful to work with. Up front and honest. Wouldn't hesitate to recommend them.Service: Air conditioning

High quality work and their prices are fair. I wouldn't even think of going any place else for engine work.Services: Auto water leak repair, Engine repair, A/C installation & repair

So happy with my experience at willowbend automotive! I stoped in after noticing a leak in my car and the staff was able to diagnose and repair accordingly the same day. I highly recommend. Great people, I will definitely be back for my further car maintenance needs!Service: General repairs & maintenance

Positive: Professionalism, Punctuality, Quality

Needed the A/C recharged in my 1999 Ford Explorer. They did a awesome job, and the A/C is nice and cold again.

Professional and good prices. Even though they were booked up for the week they were able to squeeze me in as long as I was able to leave my vehicle there. Will definitely use them again. Larry and Linda are a class act.

My husband had a great experience with Willow Bend. He had them replace the starter but the problem ended up being with spillage from battery acid. They figured out the problem and fixed it free of charge. We were happy to find an honest mechanic since at the time we had just moved from NY. Recently when my brakes gave out on my Jeep Patriot, I knew the smartest thing I could do was take it to Willow Bend. They figured out the problem and fixed it for a very fair price that same day! Larry was great and I am relieved to have found an honest and skilled mechanic. I highly recommend.

Our vehicle's rear tire needed a patch quickly and I was able to be scheduled and seen promptly. The price was excellent and I was back on the road in less than 30 minutes. I waited onsite as I had no other option. Linda was super friendly and the lobby was clean and comfortable. They even have rolling tables for folks like me that come with laptops to work while waiting. I will look forward to scheduling future services here.

Service: Battery

Services: A/C installation & repair, Engine repair

Services: General repairs & maintenance, Electrical repair