Our Reviews


Average User Rating

4.02 / 5

Rating Breakdown

5
31
4
6
3
0
2
0
1
10

Aug 1, 2020
1 week ago
Honest.

Jul 25, 2020
2 weeks ago

Jun 13, 2020
1 month ago
I brought my 2013 GL550 in because I suspected the AC compressor was not working since the ac was blowing hot. It took a couple of days for the part to arrive but after that the job was done. I estimate that I saved a few hundred vs taking …More

Jun 1, 2020
2 months ago
Excellent communication and service above and beyond my expectations. Will bring all of our vehicles here!!

Mar 16, 2020
4 months ago
I continue to be impressed with the overall service and value that Import Car Repair provides. They are knowdleable, honest, respectable to all customers and reasonably priced. I take all my vehicles to them---Porsche, Landrover, Mercedes …More

Mar 1, 2020
5 months ago
Positive: Professionalism, Punctuality, Quality, Value

Jan 29, 2020
6 months ago
The personnel at Import Autohaus (Hull Street location) are always honest and straightforward with me about my vehicle.

Jan 24, 2020
6 months ago

Jan 21, 2020
6 months ago
Very responsive and informative of the professional work they perform. I keep going back to them.

Dec 13, 2019
7 months ago

Nov 28, 2019
8 months ago

Nov 28, 2019
8 months ago
David and Curtis are the best. They take good care of us all the time. Love this place. They are honest and trustworthy. Keep up the good job.

Nov 20, 2019
8 months ago
Had a SRS issue on a MB 2003 E320. They diagnosed the problem, purchased necessary parts, fixed problem and performed inspection for $$$. I’ll go back with any future problems. They’re friendly and qualified.

Aug 16, 2019
11 months ago
Great service with concise information provided. They repair what is needed and inform you when you don't require it. Excellent!

Jul 16, 2019
1 year ago
They are the highest in the State if not the country. Bend over!!

May 16, 2019
1 year ago
Fantastic.

Apr 16, 2019
1 year ago
I'm a car guy, and I think you can tell a lot about a place by the types of cars you see being repaired there. When I've been by Import Autohaus, I've seen everything from a V10-powered BMW M5 to a mid-1960s Corvette to a Triumph TR4 to …More

Apr 16, 2019
1 year ago
I would not trust this shop to do an oil change, I left them my car with an engine light on to fix I left them instructions that the thermostat had already been changed, they called me and said it was ready and that it had a bad thermostat …More

Jan 16, 2019
1 year ago
I would not trust this shop to do an oil change, I left them my car with an engine light on to fix I left them instructions that the thermostat had already been changed, they called me and said it was ready and that it had a bad thermostat and they changed it, I paid over $300 for a part that wasn't even bad. Didn't even get it home and the engine light came back on. Called them back the next day and they said bring it back in. I told them not to change anything until they call me first, they had it five working days called and said it was ready and they put a transmission cooler in, the bill was over $700, did not even get it home and 5 codes showed up on the car. after talking to someone higher up at import Autohaus they said take it to the Innsbruck store and they would look at it, I found a shorted-out fuse box. This was caused by the store on Hall Street, I ended up paying a another $400 . Now I still have the original problem and $1, 400 in the hole . So take my advice and stay away from import Autohaus

Nov 16, 2018
1 year ago

Nov 16, 2018
1 year ago
Great service and friendly

Nov 16, 2018
1 year ago
Import Autohaus...GREAT SERVICE! I think I've found myself a new mechanic!

Nov 16, 2018
1 year ago
These guys always do a great job with vey reasonable pricing... very trustworthy

Nov 16, 2018
1 year ago
There are lots of places that can fix a car, but there's only one that I trust with mine - Import Autohaus, Hull St. I'm very particular about my cars; they are very careful with them and I've never had an issue with "mystery" scratches or dents from careless techs. I appreciate that. As a bonus, their prices are good and they're friendly.

Nov 16, 2018
1 year ago
Import Auto Haus did a wonderful job on my 97' E 300 D. I had belt and pulley issues and they fixed it. Highly recommended if you want your Euro Import like new again! They are pricey but you get great customer service and knowledgeable mechanics who know exactly what they are doing! Don't waste time anywhere else!

Nov 16, 2018
1 year ago
I'm a car guy, and I think you can tell a lot about a place by the types of cars you see being repaired there. When I've been by Import Autohaus, I've seen everything from a V10-powered BMW M5 to a mid-1960s Corvette to a Triumph TR4 to your everyday Fords, Toyotas, and so on. What this tells me is that this is a shop that has a reputation for being versatile, for being detail-oriented, and for doing good work at reasonable prices. I also know that if something doesn't get fixed correctly the first time, they take care of their issues conscientiously and effectively. That's the kind of thing that you want to see in a repair shop.

Nov 16, 2018
1 year ago
I've been going to Import for years. I moved to Richmond, but I still make the trip to Chesterfield because I feel very comfortable with their shop. They are extremely honest and accommodating. I always trust my car in their hands. I HIGHLY recommend them.

Apr 16, 2018
2 years ago
I will never return to this shop. They kept my car for two days and not once did they call me to give me an update. They charge $750 for a battery and diagnostics on an SRS light . They also wanted to charge more money after I agreed to …More

Apr 16, 2018
2 years ago
There are lots of places that can fix a car, but there's only one that I trust with mine - Import Autohaus, Hull St. I'm very particular about my cars; they are very careful with them and I've never had an issue with "mystery" scratches or …More

Nov 16, 2017
2 years ago
Good service, but a bit expensive. I'd only go there with a truly exotic vehicle

Nov 16, 2017
2 years ago
Import Autohaus made it easy to schedule and drop off my car for service. Courteous folks !

Nov 16, 2017
2 years ago
I continue to be impressed with the overall service and value that Import Car Repair provides. They are knowdleable, honest, respectable to all customers and reasonably priced. I take all my vehicles to them---Porsche, Landrover, Mercedes and Nisan. Not only am I a repeat customer but I've made three successful new business, referrals to them.

Nov 16, 2017
2 years ago
Best place !!!! Thanks!!!!!!! They fixed my car and charged me a " Whole Lot less " than that Haley Toyota Dealership on Hull street and 288 ! And they didn't lie about what was wrong with it either, like we won't mention the others did. This is the second time they helped me out. Thanks Auto Haus!!

Nov 16, 2017
2 years ago
I will never return to this shop. They kept my car for two days and not once did they call me to give me an update. They charge $750 for a battery and diagnostics on an SRS light . They also wanted to charge more money after I agreed to pay the $750. They wanted another $950 for another light they found after the fact . I got robbed.

Nov 16, 2017
2 years ago
Very fair pricing and quality work. I have them do all the work on my old mercedes that I can not do myself. I'm always 100% satisfied when I check it over.

Nov 16, 2017
2 years ago
Always thorough, efficient, honest and fair priced. I have been trusting my car to them for well over 20 years and have never had a reason to complain. You just don't find that kind of service very often!

Nov 16, 2016
3 years ago
The service was great. Quick and reasonable. This was my first time but I will go back for regular maintenance

Nov 16, 2016
3 years ago
Great customer service and very knowledgeable staff of technicians. I will never take my car to a dealership again!They explain to you exactly what's going on with your vehicle, how much it will cost and how long it will take to fix. LOVE, LOVE Import Autohaus on Hull Street!

Nov 16, 2016
3 years ago
When the warranty ran out I looked for someone I could rely on who wouldn't under estimate my knowledge of vehicles nor over charge for parts & labor. I have been very impressed by this shop - on all levels. Quality repair work, 5 star customer service & reasonable rates. Fantastic!