Our Reviews
Rating Breakdown
5
118
4
19
3
4
2
2
1
25
Dave bad business man he took our car and act like he can fix it. He knew he couldn’t fix the car in still ripped us off and my car still didn’t work. Please do not go to him you will regret it
Took my car to this shop 3 different times & over 16 hours still couldn't properly diagnose my car issue I wish they just told me they couldn't fix my car instead of wasting time
I brought my Volkswagen Atlas here and had a great experience. Literally half the cost of the dealer and it now runs great. I even got a follow-up call a week later just to check in. Great experience!
If I could give zero stars I would. David answered the phone and was extremely rude. He cut me off while I was speaking very mean and rude. I wouldn't call, purchase or do any business with them because of him. TERRIBLE!
If I could give zero stars I would. David answered the phone and was extremely rude. He cut me off while I was speaking very mean and rude. I wouldn't call, purchase or do any business with them because of him. TERRIBLE!
Great.
5 star customer service from David! He was such a huge help dealing with my Porsche Cayenne. Highly recommend.
David and the team are amazing.They treat you like the old town garage where the owner knew you and your family and made sure to do it right and only do what was necessary and not upsell you just to get business.Thank you David and your team for always taking care of my late mother’s car.You and your team know it’s more than a car to me and you’ve always looked out as though I was one of the family.Again, thank you so much as always.Do yourself a favor and give these guys to try.Glenn.
Always Impressed with them
They are one of the few mechanic shops that will do the job right! 👍🏾👍🏾👍🏾
BEWARE! Upon review of my recent oil change receipt I noticed an additional $4.99 for washer fluid. I called to inquire about this and was informed yes indeed they do chargeto top off fluids. I didn't approve this as I could have bought a gallon of washer fluid for approximately $3.50.Dave reluctantly told me to come back in and he'd refund me.(you will always get some snarky comments from him but I guess I'm used to it as I've been bringing my BMW to them for years)When I arrived yesterday Dave asked me if I had brought my car in? I asked why..he said "I need to suck the fluid out that we put in,"..I thought he was playing..no indeed he was not....needless to say I won't be going back....
Service: Oil change
Friendly, efficient and reasonable
Great place 👌
Great communication
Had a brake issue. Got us in and resolved it quickly.
Had an appointment originally a few months ago for my '94 318is and was told it would be $250 to look over the car to see what it would need. Told them I couldn't make it to the appointment and they said it wasn't a problem. Made an appointment a month ago for today and it was towed there last night, I forgot to bring the key but they had 15 minutes til closing and said if I can make it there in time to do so. Got there at 5:27pm and the door was locked and 3 people stared at me from the inside as I sat there holding my key until one finally looked annoyed enough to get up and open the door. Let them know I was dropping off the key for my car which was just towed here and was told "it'll cost you $1500 before I even touch or look at the car" and to which they were called immediately after and confronted about it and they said "it'll actually be a $1000 deposit and what ever we don't use we will return" but planned to charge us $300 for a battery instead of simply jumping the car because it recently died. Fast forward to today and I get a call saying "the car is too rough to work on" and when asked what about it was too rough when all I asked was for it to be checked over to see what would be needed to fixed/worked on the guy stumbled and just said "the wiring and stuff like that" as if he couldn't think of an actual reason and told me to "come pick up the car whenever I can" So needless to say, if they treat cars how they treat customers I wouldn't spend any type of money at this shop on Hull Street, dodged a big bullet spending no money there!
Services: Vehicle Inspection, Auto engine diagnostic
Positive: Professionalism, Value
Friendly fair priced good communication would recommend
Russell Has A Great Personality and So Does Dave......
Excellent communication and service above and beyond my expectations. Will bring all of our vehicles here!!
Finally found a place I can trust to work on my Volvo. Highly recommend. First time there. Not the last, for sure. Great work at fair price.
Critical: ProfessionalismI have used Import Autohaus for years and they do good work but they do not wear masks at this time.If everyone wore one, the pandemic would be over. I will not be going back until the pandemic is over and maybe not even after that.
They are the highest in the State if not the country. Bend over!!
Great service with concise information provided. They repair what is needed and inform you when you don't require it. Excellent!
David and Curtis are the best. They take good care of us all the time. Love this place. They are honest and trustworthy. Keep up the good job.
The personnel at Import Autohaus (Hull Street location) are always honest and straightforward with me about my vehicle.
Had a SRS issue on a MB 2003 E320. They diagnosed the problem, purchased necessary parts, fixed problem and performed inspection for $$$. I’ll go back with any future problems. They’re friendly and qualified.
I continue to be impressed with the overall service and value that Import Car Repair provides. They are knowdleable, honest, respectable to all customers and reasonably priced. I take all my vehicles to them---Porsche, Landrover, Mercedes and Nisan. Not only am I a repeat customer but I've made three successful new business, referrals to them.
I continue to be impressed with the overall service and value that Import Car Repair provides. They are knowdleable, honest, respectable to all customers and reasonably priced. I take all my vehicles to them---Porsche, Landrover, Mercedes …More
Very responsive and informative of the professional work they perform. I keep going back to them.
Great service and friendly
Import Autohaus...GREAT SERVICE! I think I've found myself a new mechanic!
There are lots of places that can fix a car, but there's only one that I trust with mine - Import Autohaus, Hull St. I'm very particular about my cars; they are very careful with them and I've never had an issue with "mystery" scratches or dents from careless techs. I appreciate that. As a bonus, their prices are good and they're friendly.