Our Reviews

Average User Rating

4.21 / 5

Rating Breakdown

118

Wendy Learn

Mar 26, 2017
7 years ago

Import Autohaus made it easy to schedule and drop off my car for service. Courteous folks !

Todd Mitchell

Mar 26, 2017
7 years ago

The service was great. Quick and reasonable. This was my first time but I will go back for regular maintenance

Clay K

Mar 26, 2017
7 years ago

Moved to South Chesterfield from downtown. Used to go to Twin Star for my 3 series and was unsure I would find a reliable mechanic here I like. I've been to Import Autohaus on Hull St a few times and find their pricing very competitive and customer support top notch. Last time I went in, they even helped me replace my trunk sensor free of charge! Nice to have a reliable mechanic so close. Keep up the good work.

Jamie Tresor

Nov 24, 2016
7 years ago

- If the customer service on the front end is similar to the internal workings of this place, I would think twice before going there with my car. They put on the appearance of kind and respectful people. But I was a parts driver for them for one day! WOW what ignorance I came across...I am a 55 year old woman. Dressed average and tried to do my job ...but it was my second day delivering parts. I went in the wrong door and left the parts with the obvious parts manager at the desk. Not a pleasant tone, just a grunt ...I left by wishing him a nice day...and shaking my head. On my second return he was not there and I left the parts and left the receipts. After getting about 15 miles away I realized that I had made a mistake and left the incorrect paperwork. So, I called and before I could explain, he started cursing at me yelling things like "this is a da*$ business" (as if I didn't know since it was my job too) I patiently explained that I was coming back and HAD delivered the parts, insuring the customers were served correctly. (They even could have printed another copy...but that takes effort) After coming back to bring the papers back...I explained ...It was not my company's fault, it was my second day and apologized....the only response I got was a question about the other papers I had left and he cursed again and said "do ya want the sh$% you left?"..So, HOW real businesslike and professional is that? I am writing it here because I am a consumer that really wants to support businesses that have integrity and business professionals throughout their business, and want everyone to know ...that isn't there! If they treat the other employees (I would be considered a sub employee) like they did me...It would really make for an awful environment to work in...and we know what that does for moral...and then the work done on your car... No worries about me going back he said he didn't want to call anyone and be a DI** or anything, but he did and I lost that route...I just hope that anyone who goes there gets the perfect service that they expect from others but don't show it themselves. I am posting this here because when you try to email the manager...you can't get the email addess.

Jamie Tresor

Oct 8, 2016
7 years ago

Regina Banks

Oct 8, 2016
7 years ago

When the warranty ran out I looked for someone I could rely on who wouldn't under estimate my knowledge of vehicles nor over charge for parts & labor. I have been very impressed by this shop - on all levels. Quality repair work, 5 star customer service & reasonable rates. Fantastic!

Jamie Tresor

Apr 16, 2016
8 years ago

If the customer service on the front end is similar to the internal workings of this place, I would think twice before going there with my car. They put on the …More

Barbara Daugherty

Apr 16, 2016
8 years ago

Jamie Tresor

Apr 14, 2016
8 years ago

Regina Banks

Apr 14, 2016
8 years ago

When the warranty ran out I looked for someone I could rely on who wouldn't under estimate my knowledge of vehicles nor over charge for parts & labor.

maxine baptist

Mar 26, 2016
8 years ago

Great customer service and very knowledgeable staff of technicians. I will never take my car to a dealership again!They explain to you exactly what's going on with your vehicle, how much it will cost and how long it will take to fix. LOVE, LOVE Import Autohaus on Hull Street!

Jamie Tresor

Mar 26, 2016
8 years ago

If the customer service on the front end is similar to the internal workings of this place, I would think twice before going there with my car. They put on the appearance of kind and respectful people. But I was a parts driver for them for one day! WOW what ignorance I came across...I am a 55 year old woman. Dressed average and tried to do my job ...but it was my second day delivering parts. I went in the wrong door and left the parts with the obvious parts manager at the desk. Not a pleasant tone, just a grunt ...I left by wishing him a nice day...and shaking my head. On my second return he was not there and I left the parts and left the receipts. After getting about 15 miles away I realized that I had made a mistake and left the incorrect paperwork. So, I called and before I could explain, he started cursing at me yelling things like "this is a da*$ business" (as if I didn't know since it was my job too) I patiently explained that I was coming back and HAD delivered the parts, insuring the customers were served correctly. (They even could have printed another copy...but that takes effort)After coming back to bring the papers back...I explained ...It was not my company's fault, it was my second day and apologized....the only response I got was a question about the other papers I had left and he cursed again and said "do ya want the sh$% you left?"..So, HOW real businesslike and professional is that? I am writing it here because I am a consumer that really wants to support businesses that have integrity and business professionals throughout their business, and want everyone to know ...that isn't there! If they treat the other employees (I would be considered a sub employee) like they did me...It would really make for an awful environment to work in...and we know what that does for moral...and then the work done on your car...No worries about me going back he said he didn't want to call anyone and be a DI** or anything, but he did and I lost that route...I just hope that anyone who goes there gets the perfect service that they expect from others but don't show it themselves.I am posting this here because when you try to email the manager...you can't get the email addess.

Regina Banks

Mar 26, 2016
8 years ago

When the warranty ran out I looked for someone I could rely on who wouldn't under estimate my knowledge of vehicles nor over charge for parts & labor.I have been very impressed by this shop - on all levels. Quality repair work, 5 star customer service & reasonable rates.Fantastic!

Barbara Daugherty

Mar 26, 2016
8 years ago

Make sure you are reading reviews for the business at the LOCATION you want to use. I read reviews on Import Autohaus (in general) and was satisfied, so my husband made an appointment for my car to be looked at for the heater problem diagnosis. They quoted a price of $47 for this service. My sister arrived in the morning 30 minutes late (very frustrating!) I apologized to the person at the counter. He said it was not big deal. However, we left the keys for a diagnostic and a couple of other items that my husband wanted checked out. We left and did some errands, were gone several hours. We came back to check on the progress and the counter person told us it may not be ready today, they haven't even looked at it yet and they can't order parts this late, WE DIDN"T APPROVE ANY PARTS and there wasn't even any diagnostics done yet. Needless to say, we took our keys and left. No better off than when we got there and wasted my entire day off with these people!