Our Reviews
Rating Breakdown
5
1104
4
21
3
6
2
6
1
31
Had an amazing experience! This was my first time here and the people and service was 100% definitely recommend!!
Very happy with my service the people go above and beyond to help you out definitely the best repair shop I have had to use.
They went above and beyond to diagnose my BMW. All my vehicles will be serviced at Spencers Quality Automotive in Denton, Texas.
It’s a great place to go to get your car fixed efficiently and by respectful people!
My wife and I have availed ourselves of the services at Spencer’s since we moved to Texas over a year ago. The technicians are nonpareil and are happy to spend time showing and explaining issues that give the customer great confidence that the problems presented will be corrected with perfection. It is a streamlined operation with a family atmosphere that follows up after the appointment. That makes me feel good!
I called to see how much to diagnosis my stalling issue they told me about $150 or so I don't recall but it was reasonable so I took it up there they hook up to it then told me there where a number of codes so I will need to give them $500 just to look at it i declined and took it to a shop in denton they didn't require anything upfront and the total repairs where $400I am not saying anything about there abilities just there character
Spencer's was great! Jessica provided outstanding customer service each and every time I called. 😂😂 I called multiple times because I was just shopping around. I loved having finance options so I didn't have to throw off my budget too much with the unexpected repairs. You guys are excellent! Thank you!
Fantastic service! Kind & courteous and always follows up to make sure the car is running well after service. They do great work! I will continue to use them.
Used like this place a lot thought they were reliable, instead they are just lazy and want to price gouge a diagnosis because they felt like they knew more about my car from looking at it year prior.. A mother walks in with her child, her ac is not working properly and having an issue with the front end, she is told the diagnostic with 450$ instead of the original 99$
Bad customer service and horrible attitude and overcharges on pretty much every job save yourself some grief and money go to bare bones
My wife and I so much appreciate how Spencer’s Auto Repair Cares for their customers. I have never left from there having work done and not been satisfied and confident that the issues were properly taken care of. It feels good to have confidence and trust when taking your vehicles in for service or repair.ServicesAuto battery replacement, Tire rotations, Oil change
Auto repair is something i truly dread, however the experience I had a Spencer's was such a carefree and painless process I will never go anywhere else. Not only did they proven above average service they provide me with a loaner car and financed my repair. If you are ever in need of auto repair SPENCER'S is the provider you should go to.
Love this place. They run a thorough inspection on your vehicle and send you a comprehensive assessment of what's going on with it. I enjoy that they have a texting option because I hate talking on the phone. I like that I'm able to pay via online through a link they send you and can pick my vehicle up after hours. For someone like me, these are very important practices for a business to have. They are always extremely courteous so I'm sure that an in person experience would be just a nice. They do have a financing option, for those who qualify, through Synchrony/Care Credit (if im not mistaken) . Anyways, Thank you to my service writer Brian, Rachel for checking in, and the mechanic(s) who fixed my vehicle.
This is the second time I have used Spencer’s . They performed a complete servicing on my car , all belts , fluids ,filters, front end alignment , and plugs . One day service, was asked if I would need a loner car, was kept informed of progress and there were a couple of items found they asked me what I wanted to do with those before proceeding and how much it would cost. The whole process was easy , reasonably priced , and they are very friendly .I recently moved here from Lewisville and had used another auto shop for yrs so I was skeptical at first, but so happy I chose to come to Spencer’s will definitely be returning here.
As always, great work done on time! Great communication and thorough diagnostics!
Professional staff, reasonable pricing, on time delivery. Locally owned and operated, nice people!
They are fair, check everything and make recommendations if needed but not pushy about getting it done but may urge something like brakes. I haven’t used it but in some cases they offer financing. Friendly, let you know when they are having specials. All around place to go for automotive needs
My truck broke down and I was stranded. I was able to finally get someone to tow me to the shop late that night and obviously they were closed so a hope and a prayer was all I could do to keep my composure. I filled out the form, left my keys in it and dropped it in the night dropbox. The next morning I got a phone call and discussed the problem that I had and what the vehicle was doing. I was given a step-by-step account before any work was done when agreed-upon what work was going to be done they started immediately and let me know step-by-step what was happening with my vehicle. They were quick and informative and very thorough. Within a few days I’ve had multiple problems fixed and I was back on the road. This is probably the fastest service and most polite service I’ve ever had. I will definitely use them in the future and may God bless them. I am so thankful I found this place!
I highly recommend Spencer’s Auto Repair. They treat me right. 🌻 I have been a customer for a couple of years now, and even though I moved across the metroplex, they are still my go-to!
What can you say about a shop that the owner is always present in the store every day? How about the term exceptional, exceptional, impersonal care, exceptional quality of service, and exceptional and fair pricing. This is exactly the place. You’ve been looking for people that care about what they do, they’re just not doing it as a job, they’re doing it because they’re enthusiasts about cars, enthusiasts about doing things correctly, the first time , And they’re clearly enthusiasts about providing high levels of customer care.It’s easy to find a place to get your car fixed, what’s very difficult to find people to take a great deal of pride and what they do, and care about you as much as I care about your car. And that’s the thing with Spencer’s, it’s a family owned business, and understands what the word family actually means. They care about their clients, they care about their work, and they care about providing you the best value, and the safest and best performing vehicle for you and your family.You know how you hear about those very special, once in a lifetime restaurants, or lodges, well, this is one of those very special car service places. So if you need car service, and the professional relationship that comes along with it. You’re not gonna find a better outfit than Spencer’s auto repair.
Best auto shop in town. Friendly staff and very efficient!
Great people. Really talks me through all the issues and gives me best route to go.
Spencer’s always takes care of my vehicles. They go out of their way to check everything in case there’s something that could have been missed and stand behind their work. I have only used them for well over 10 years and will continue to do so. I can’t recommend them enough!
Very friendly and knowledgeable staff. They truly make you feel like family and they aren’t out to get you. 10/10 service, will bring all my vehicles here.
Highly recommend Spencer’s Auto Repair! Great family owned business that cares about their customers and regularly gives back to their community! They’ve done a great job with our Toyota’s, and explained if repairs or upcoming repairs were needed. If you are looking for trusted auto repair, take your car to Spencer’s.
Spencer’s has always been my go to shop. I love that they do a full inspection so I always know exactly what my cars needs , and they even send me a digital version so I can see it myself! Brian and Jessica are extremely helpful, from explaining which repairs are needed and why to keeping me updated throughout the repair process.
Brian the manager took his time and explained every detail of the repairs and maintenance needed and came up with customized plan to keep my car another 100k miles. Jeremy repaired my car flawlessly . It feels like my car is brand new again. Would give more stars if I could !
Unfortunately the transmission went out on my 2015 Chevrolet traverse. The repair for that cost quite a bit due to the nature of the issue but they worked with us to find a rebuild that was within our budget. Staff were very helpful, friendly, and even offered a free rental car to use during the repair, however we did not need it. Have he my vehicle back for over a month now and it’s driving like new again. Highly recommend!
Amazing and honest repair shop. I’ve been bringing my vehicle here for 3 years now and I would never take my vehicle anywhere else. Brian is very thorough and communicative and makes me feel good about investing into my vehicle to keep it in tip top shape. The team of mechanics there is very skilled and gets it done right the first time. I highly recommend this repair shop
Top notch service by all the staff . Reasonable prices. And they gave me a free loaner car to drive while they fixed my car . Love Spencer's auto repair. I even got a follow up text from the owner where I sang there praises . Great group of guys and gals !
Great Customer Service and Excellent Quality Work done here. Thank You Rachel and Brian and all her staff.
Very friendly and helpful staff that provides high quality work at an affordable price. Highly recommend for all your automotive needs.
Fantastic experience!
They always take good care of me and my vehicle!
Excellent service and trustworthy business! They take care of their customers. Professional and courteous staff. Would highly recommend.
Years ago I would rave about this shop and say how safe I felt bringing my car here, now I don’t. They used to be honest, but now it seems like they just care about money. Save yourself the heartache and go elsewhere.
Service was outstanding from helping arrange for towing and constant updates during the repairs. Highly recommend Spencer’s for all automotive service.
I highly recommend Spencer's Auto Repair in Krum. This family owned business cares deeply about their customers, community, and employees. They are honest, hard working people and take pride in the work they do. Your vehicle is in great hands at Spencer's!
These folks are the best! They are honest, knowledgeable and work quickly. They also do several things to support our local community ... I would recommend them for any of your car maintenance or repair needs. They have fair prices and people you can trust ... this is the place to go!
Always great service! Spencer’s is a trustworthy small town shop and I highly recommend using their services.
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