Our Reviews
Rating Breakdown
5
1047
4
20
3
6
2
5
1
28
Bad customer service and horrible attitude and overcharges on pretty much every job save yourself some grief and money go to bare bones
Love this place. They run a thorough inspection on your vehicle and send you a comprehensive assessment of what's going on with it. I enjoy that they have a texting option because I hate talking on the phone. I like that I'm able to pay via online through a link they send you and can pick my vehicle up after hours. For someone like me, these are very important practices for a business to have. They are always extremely courteous so I'm sure that an in person experience would be just a nice. They do have a financing option, for those who qualify, through Synchrony/Care Credit (if im not mistaken) . Anyways, Thank you to my service writer Brian, Rachel for checking in, and the mechanic(s) who fixed my vehicle.
Auto repair is something i truly dread, however the experience I had a Spencer's was such a carefree and painless process I will never go anywhere else. Not only did they proven above average service they provide me with a loaner car and financed my repair. If you are ever in need of auto repair SPENCER'S is the provider you should go to.
As always, great work done on time! Great communication and thorough diagnostics!
They are fair, check everything and make recommendations if needed but not pushy about getting it done but may urge something like brakes. I haven’t used it but in some cases they offer financing. Friendly, let you know when they are having specials. All around place to go for automotive needs
Professional staff, reasonable pricing, on time delivery. Locally owned and operated, nice people!
I highly recommend Spencer’s Auto Repair. They treat me right. 🌻 I have been a customer for a couple of years now, and even though I moved across the metroplex, they are still my go-to!
Great people. Really talks me through all the issues and gives me best route to go.
Spencer’s always takes care of my vehicles. They go out of their way to check everything in case there’s something that could have been missed and stand behind their work. I have only used them for well over 10 years and will continue to do so. I can’t recommend them enough!
Unfortunately the transmission went out on my 2015 Chevrolet traverse. The repair for that cost quite a bit due to the nature of the issue but they worked with us to find a rebuild that was within our budget. Staff were very helpful, friendly, and even offered a free rental car to use during the repair, however we did not need it. Have he my vehicle back for over a month now and it’s driving like new again. Highly recommend!
My wife and I have availed ourselves of the services at Spencer’s since we moved to Texas over a year ago. The technicians are nonpareil and are happy to spend time showing and explaining issues that give the customer great confidence that the problems presented will be corrected with perfection. It is a streamlined operation with a family atmosphere that follows up after the appointment. That makes me feel good!
Spencer’s does all my auto work. They are reliable, fair, and honest. They provide a complete run down on your vehicle, recommend things that need to be addressed, but do not pressure you to address them. The staff is friendly and professional. Great place. I highly recommend it.
What can you say about a shop that the owner is always present in the store every day? How about the term exceptional, exceptional, impersonal care, exceptional quality of service, and exceptional and fair pricing. This is exactly the place. You’ve been looking for people that care about what they do, they’re just not doing it as a job, they’re doing it because they’re enthusiasts about cars, enthusiasts about doing things correctly, the first time , And they’re clearly enthusiasts about providing high levels of customer care.It’s easy to find a place to get your car fixed, what’s very difficult to find people to take a great deal of pride and what they do, and care about you as much as I care about your car. And that’s the thing with Spencer’s, it’s a family owned business, and understands what the word family actually means. They care about their clients, they care about their work, and they care about providing you the best value, and the safest and best performing vehicle for you and your family.You know how you hear about those very special, once in a lifetime restaurants, or lodges, well, this is one of those very special car service places. So if you need car service, and the professional relationship that comes along with it. You’re not gonna find a better outfit than Spencer’s auto repair.
Fantastic experience!
Very knowledgeable and have done everything promised.
Excellent service and trustworthy business! They take care of their customers. Professional and courteous staff. Would highly recommend.
Trustworthy and dependable auto repair as always! Went back again and staff was very understanding and accommodating and got my issue addressed promptly!
Not a good business! I would drive a hundred miles to go to another mechanic.
They always take good care of me and my vehicle!
Best auto shop in town. Friendly staff and very efficient!
Years ago I would rave about this shop and say how safe I felt bringing my car here, now I don’t. They used to be honest, but now it seems like they just care about money. Save yourself the heartache and go elsewhere.
Fantastic and honest shop. Brian and Jessica will always get you taken care of.
Rachell & Her team are amazing!!! Quick service for a great price!
Excellent service! The people were super friendly and it was reasonably priced! Will definitely go back and I highly recommend!
Great Customer Service and Excellent Quality Work done here. Thank You Rachel and Brian and all her staff.
Very friendly and helpful staff that provides high quality work at an affordable price. Highly recommend for all your automotive needs.
Very friendly and knowledgeable staff. They truly make you feel like family and they aren’t out to get you. 10/10 service, will bring all my vehicles here.
Brian the manager took his time and explained every detail of the repairs and maintenance needed and came up with customized plan to keep my car another 100k miles. Jeremy repaired my car flawlessly . It feels like my car is brand new again. Would give more stars if I could !
I highly recommend Spencer's Auto Repair in Krum. This family owned business cares deeply about their customers, community, and employees. They are honest, hard working people and take pride in the work they do. Your vehicle is in great hands at Spencer's!
Spencer’s has always been my go to shop. I love that they do a full inspection so I always know exactly what my cars needs , and they even send me a digital version so I can see it myself! Brian and Jessica are extremely helpful, from explaining which repairs are needed and why to keeping me updated throughout the repair process.
Highly recommend Spencer’s Auto Repair! Great family owned business that cares about their customers and regularly gives back to their community! They’ve done a great job with our Toyota’s, and explained if repairs or upcoming repairs were needed. If you are looking for trusted auto repair, take your car to Spencer’s.
Amazing and honest repair shop. I’ve been bringing my vehicle here for 3 years now and I would never take my vehicle anywhere else. Brian is very thorough and communicative and makes me feel good about investing into my vehicle to keep it in tip top shape. The team of mechanics there is very skilled and gets it done right the first time. I highly recommend this repair shop
Top notch service by all the staff . Reasonable prices. And they gave me a free loaner car to drive while they fixed my car . Love Spencer's auto repair. I even got a follow up text from the owner where I sang there praises . Great group of guys and gals !
Always great service! Spencer’s is a trustworthy small town shop and I highly recommend using their services.
Service was outstanding from helping arrange for towing and constant updates during the repairs. Highly recommend Spencer’s for all automotive service.
The people who work here are honest and kind. Spencer’s auto repair does a fantastic job fixing my Toyota, and explaining the repairs needed. They are very knowledgeable in their field, but never talk down to you, and will explain things in detail if needed. My family and I have been going here for years, and will continue to do so. Getting repairs done at a dealership will cost an arm and a leg in comparison, as well as feeling like a commodity, and not a person. If you are looking for trusted place to take your vehicle, take your car to Spencer’s. It will be in good hands.
My wife and I so much appreciate how Spencer’s Auto Repair Cares for their customers. I have never left from there having work done and not been satisfied and confident that the issues were properly taken care of. It feels good to have confidence and trust when taking your vehicles in for service or repair.
Love these guys. Very honest and upfront and kept me well informed via text messages while my truck was in the shop.
Great experience!! Customer service was great (they are nice, informative, and will provide a loaner vehicle if you're insured). Also the price was much better than a competitor
I have been going to Spencer’s Auto Repair since 2019 when my older car got to the point it started needing repairs done. They were so professional and thorough explaining to me what was needed and why. They provided detailed photos of the repairs needed and a detailed estimate. They offered a 24 month or 24,000 mile nationwide warranty on the parts. In addition they provided me with a free complementary rental car while my car was being repaired. Since then I have taken my car back several times for oil changes and maintenance that is due to be performed based on my cars mileage. I have the utmost trust and respect for Spencer’s Auto Repair. It is family owned and the staff are friendly. They always follow up with me to make sure all is well. My car runs great and I can’t imagine going anywhere else for my car repair needs.
Amazing customer service and workmanship!
Honesty and integrity. These guys know what they're doing & they do it quickly at a fair price!!
Just in for an oil change and tire rotation today. Quick and efficient! Great people!