Our Reviews
Rating Breakdown
5
224
4
8
3
1
2
0
1
7
Great service!
Adam and staff- amazing and and can not thank enough for being so responsive and efficient!Adam goes above and beyond to help!! Thank you!!
Down to earth people who treat you like a friend instead of a VIN # with a check in the glove boxHonest billingQuick service and always with a small town -how’s the family?- feelAs an essential worker I need to know my car is fixed correctly and I need it back fastThank you Matthews Automotive for being dependable and meeting all of my expectations and then some!
The lady at the desk was so incredibly polite and efficient. When I came in to make an appointment, I described what the noise was and the handsome salt-and-pepper haired man took it for a ride to make sure it could wait the several days until my appointment. So sweet!
Adam and his crew do an amazing job with my commercial vehicles. With running a business 5 days a week and not being able to afford to have vehicles down for long, they always do a great job at working around my availability and getting me back up and going as quickly as possible.
Critical: Professionalism, QualityBrought car in before a trip to have the belt checked because it squeaked. 4 days later I'm being towed in the middle of nowhere with two small kids because he clearly never checked. Even if you are busy you should be polite and do what people pay you for.
Adam and his team have been taking care of our vehicles for years. They do an excellent job and are always professional. I highly recommend them for all of your auto needs.
Adam and his staff took me in as a new customer. They diagnosed my issue, scheduled the repair and got it done on time and under budget. And they loaned me a temporary vehicle while the repairs took place. I would recommend his organization.
All-time favorite mechanic, hands down. Having been to many (oh the horror stories!) from coast to coast with my dilapidated old cars, this place is truly the only trustworthy and thorough, conscientious one I’ve found. Adam runs a great ship. A rare gem!
Been with Matthew's since I moved up here almost 3 years now and drive over 13 miles past 3 autorepair stations for Matthew's. If you want professional workmanship. Honest answers and fair prices...drive the extra miles and check out Matthew's Automotive in Salem, NY. You'll be glad you did...I was!!!
I have had a lot of work done on my old truck here, they have an amazing service department, best quality work every time. I just purchased a new truck from Matthew’s, Naomi in the office did an excellent job answering questions and take care of everything to get this truck on the road. The team at Matthew’s is amazing, friendly, honest, I will never use another garage.
I stopped at Matthews Automotive for an oil change on a recent road trip. Walked in and they were very accomodating and fit me in right away. Wonderful customer service, friendly and extremely informative about upcoming needed services to my car without being pushy or trying to make a sale. Clean and would definitely recommend! If I didn't live so far away they would be my go to place.
Great experience bringing a 2006 Subaru and a 2000 Jimmy to Matthews. Speedy service on the oil change for the Subaru and quick turnaround to fix a brake control issue on the Jimmy. Honest and knowledgeable owner will give you straight and thorough answers. We will definitely be back.
Services: Oil change, General repairs & maintenance
Positive: Professionalism, Quality, Value
NEW
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Pays personal attention to vehicle needs protecting the life of the vehicle as well as inconvenience to me. Took time to explain specific operating procedures that are different from other vehicles I operate. Thank you Adam and Naomi for watching out for me.
Positive: Professionalism, Punctuality, Quality, Value
Great service!
Terry M.
Jan 11, 2021
3 years ago
3 years ago
Woke up with a flat tire, I called Matthews and within an hour had it fixed. Great responsive service!
Service: Brakes
Critical: Punctuality
Critical: Professionalism, Quality
Brought car in before a trip to have the belt checked because it squeaked. 4 days later I'm being towed in the middle of nowhere with two small kids because he clearly never checked. Even if you are busy you should be polite and do what people pay you for.
Services: General repairs & maintenance, Oil change
Critical: Professionalism, Quality
Brought car in before a trip to have the belt checked because it squeaked. 4 days later I'm being towed in the middle of nowhere with two small kids because he clearly never checked. Even if you are busy you should be polite and do what people pay you for.
Services: Oil change, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, Value
Very Honest Dependable & Trustworthy Automotive Technicians They Take Real Great Care of My Baby
Services: General repairs & maintenance, Steering / Suspension, Wheel alignment, Tires
Positive: Professionalism, Punctuality, Quality, Value
Very Honest Dependable & Trustworthy Automotive Technicians They Take Real Great Care of My Baby
Services: Wheel alignment, Steering / Suspension, Tires, General repairs & maintenance
Amazing service and awesome people. Honest, fair, and highly skilled.
Services: Air conditioning, Tires, Oil change, General repairs & maintenance, Engine repair, Tuning, Brakes, Battery
Positive: Professionalism, Punctuality, Quality, Value
Very Honest Dependable & Trustworthy Automotive Technicians They Take Real Great Care of My Baby
Amazing service and awesome people. Honest, fair, and highly skilled.
Services: Oil change, General repairs & maintenance, Tuning, Battery, Engine repair, Tires, Air conditioning, Brakes
Amazing service and awesome people. Honest, fair, and highly skilled.
Services: Brakes, Oil change, Air conditioning, General repairs & maintenance, Tires, Engine repair, Battery, Tuning
Amazing service and awesome people. Honest, fair, and highly skilled.
Services: General repairs & maintenance, Air conditioning, Oil change, Tires, Brakes, Battery, Tuning, Engine repair
Positive: Professionalism, Punctuality, Quality, Value
Very Honest Dependable & Trustworthy Automotive Technicians They Take Real Great Care of My Baby
Services: General repairs & maintenance, Tires, Steering / Suspension, Wheel alignment
Jennifer G.
Apr 8, 2015
9 years ago
9 years ago
Great job as always! Thank you!