Our Reviews


Average User Rating

4.66 / 5

Rating Breakdown

5
256
4
12
3
5
2
1
1
10

Apr 24, 2021
2 weeks ago
NEW Positive: Professionalism, Quality, Value

Apr 24, 2021
2 weeks ago
NEW The people were super nice. I needed my car inspected and could not find someone to do it until Monday or Tuesday. There was a 6 starring at me It was Thursday and Sunday was the 1st. A friend suggested them. My car was taken immediately …More

Apr 21, 2021
2 weeks ago
NEW Positive: Professionalism, Quality I had a oil leak from my oil cooler in my 2012 jeep wrangler and they had it fixed in a timely manner and the tech Tyler was super amazing and showed me where it was leaking oil so I could see it my self. Definitely a great place to get your car fixed. It's been about 3 weeks since my repair and no more oil leak!

Helen C.
Apr 18, 2021
3 weeks ago
We took our car to Certified for a state inspection because it is convenient to our house. They had the car for over a week and we finally had to go get it and take it elsewhere for an inspection related repair and state inspection. BUT the biggest reason why I will NEVER go back to this shop is "one of the owners", that's how he kept referring to himself when I called to check on the car, he never gave me his name. He immediately got defensive from the beginning of the phone call, he was arrogant, rude and disrespectful. He actually told me "he was doing me a favor", by taking my car in for service. We ended up taking it somewhere else and had the repair and inspection done the day after we picked up the car from Certified. Not the kind of people I care to do business with. They pretend like they did nothing inappropriate when in reality this person was the rudest individual I have ever dealt with in all the years I've been getting my cars serviced. And they don't know how to work on foreign cars like they claim. He told me the light couldn't be repaired, and he had to order a part, then he said it was lost in the mail. When they finally got it, it was the wrong part. In the end the light WAS repaired and the car was inspected within a day by someone else. Use this shop at your own risk.

Apr 17, 2021
3 weeks ago
NEW Critical: Professionalism, Punctuality DO NOT TAKE YOUR CAR TO THIS SHOP!!!!!!! We took our car to Certified for a state inspection because it is convenient to our house. They had the car for over a week and we finally had to go get it and …More

Apr 7, 2021
1 month ago
NEW Positive: Quality Great experience! Good work wonderful communicate. I will take my car here for all my car care needs.

Apr 6, 2021
1 month ago
NEW I have used this great company for over a decade. Always professional, courteous, and does the job at a fair price! I highly reccomend Stan and his employees for all your car care needs. Great company, great service!

Apr 1, 2021
1 month ago
NEW Positive: Professionalism, Punctuality, Quality, Value

Mar 20, 2021
1 month ago
NEW Positive: Professionalism, Punctuality, Quality, Value

Mar 20, 2021
1 month ago
NEW Positive: Professionalism, Punctuality, Quality, Value I brought my vehicle to Certified after a friend recommended them. I had received an outrageous estimate from the Ford dealership for work on my F150 and wanted to get a second opinion. Certified was able to complete the work I needed in …More

Mar 17, 2021
1 month ago
Positive: Professionalism, Punctuality, Quality, Value I brought my vehicle to Certified after a friend recommended them. I had received an outrageous estimate from the Ford dealership for work on my F150 and wanted to get a second opinion. Certified was able to complete the work I needed in …More

Mar 16, 2021
1 month ago
Positive: Professionalism, Punctuality, Quality, Value

Feb 17, 2021
2 months ago
Positive: Professionalism, Punctuality, Quality, Value Amazing staff! Works with you on safety of vehicle and honest!

Feb 17, 2021
2 months ago
Good and honest people. I don't take my car anywhere else.

Feb 16, 2021
2 months ago
Positive: Professionalism, Quality, Value I always take my car to Certified Auto Repair because I trust them to do great quality work and to be fair with pricing! They are always straightforward with what needs to be done and what can wait. Their staff is professional, friendly, …More

W R
Feb 13, 2021
2 months ago

Feb 12, 2021
2 months ago
Positive: Professionalism

Feb 8, 2021
3 months ago
Positive: Professionalism, Punctuality, Quality, Value These companies are the best quality to take and they check the abs light and few hours later finally found it and fix and I’m was soo happy and they are very super honest very safe, Rating 10 out of 10, very Super professional Job! Thankyou very much!

g w
Feb 4, 2021
3 months ago
Positive: Professionalism

Feb 1, 2021
3 months ago
Positive: Professionalism, Punctuality, Quality The service here was great!! Not only were they prompt and professional but they were refreshingly knowledgeable about their work. “Stan” was very patient and took his time explaining what I needed and how he thought I should go about it. I’d refer the a 100 times over

Jan 28, 2021
3 months ago
Positive: Professionalism, Quality Easy online scheduling. Friendly and professional staff. My vehicle was ready in less 2 hours while I waited. They were honest and stated my brakes and battery were still good and my vehicle is a 2015, so they didn’t suggest excessive repairs. Will definitely use them again and refer others.

Jan 21, 2021
3 months ago
Positive: Professionalism, Punctuality, Quality, Value

Jan 21, 2021
3 months ago
Positive: Professionalism, Punctuality, Quality, Value I have a new favorite Richmond area auto shop! Every part of my experience with Certified Auto Repair was great. They were super friendly and helpful when I first showed up for a quote on some work I needed done and offered a very fair …More

Jan 12, 2021
3 months ago
Positive: Professionalism, Punctuality, Quality, Value Love this small family run business. Easy to work with and I don’t feel that they are pushy on repairs that might not necessarily need to be made. All the staff was friendly and respectful of my vehicles.

Dec 30, 2020
4 months ago
We have both of our cars serviced at Certified. Excellent workmanship and good honest, friendly folks to deal with.

Dec 29, 2020
4 months ago
Positive: Professionalism, Punctuality, Quality

Dec 29, 2020
4 months ago
Positive: Professionalism, Punctuality, Quality, Value I highly recommend Certified Auto Repair. I started going there earlier this year and I am so grateful for the quality of work you all do (thanks Jeff Katz for promoting this shop) Everyone is super nice and professional, very glad to be a customer.

Dec 29, 2020
4 months ago
Positive: Professionalism My friend recommended this place to me as I haven’t had the best of luck with mechanics. They were great and extremely fast. I think they were done with my car in less than 2 hours for a wheel bearing that had gone bad. They were affordable …More

R J.
Dec 29, 2020
4 months ago
I went there in May 2020 because my 2014 Kia Forte was shutting off when I stopped at the light and would barely start back up. I went to the Kia dealership and the problem was not correctly diagnosed. Lucky for me I come from a family of mechanics who are unfortunately 700 miles away and told me to walk out that is not right. I come to Certified Auto and the staff is friendly and nice. The mechanic is knowledgeable and diagnosed the problem correctly and replaced the sensor. I have had no problems to this day, so the mechanic gets a 5 star review. However, I feel the repair was overpriced. I paid $105 for a check engine scan and $476.03. I had to get the car repaired so I had no choice and paid the money that I did not have during this pandemic. They do a good job but they are overpriced.

Dec 18, 2020
4 months ago
Lol. I dont know if yall remember me. I was with Arty Andrewski and Janet. Arty was my mentor and a father figure to me

Dec 16, 2020
4 months ago
I'm sure this place does amazing work I didn't get my car fixed here though due to warranty issues

Dec 14, 2020
4 months ago

Dec 11, 2020
4 months ago

Dec 9, 2020
5 months ago

Dec 9, 2020
5 months ago

Dec 2, 2020
5 months ago
Positive: Professionalism, Punctuality, Quality, Value

Nov 25, 2020
5 months ago
I removed my previous review because I have a since been in contact with the owner. He has been extremely attentive and is in the process of addressing our concerns and rectifying the issues I previously discussed. I’m a so grateful that we are on the right track!

Nov 25, 2020
5 months ago
Positive: Professionalism, Punctuality, Quality, Value I have been to certified quite a few times and each time I am very pleased with the quality of work as well as the very friendly service! Kristen is also awesome, she always communicates during the repair. The mechanics also call you too tell you exactly what’s needed and what has to be done. I will service all my vehicles here!

Nov 21, 2020
5 months ago
Update...since my original review we have found a number of issues that were not diagnosed when we originally paid over $100 for a “used car check up”. We trusted that we were being treated fairly but have since been to 2 other mechanics …More

Nov 14, 2020
5 months ago
Positive: Professionalism, Punctuality, Quality, Value

Nov 14, 2020
5 months ago
They always fit me in when I have issues

Nov 14, 2020
5 months ago
Positive: Professionalism I’ve never been one to leave reviews, but in this case I feel that giving a positive review is the least I could do. This was seemingly the most trustworthy auto repair shop that I’ve ever been to. They were professional, timely, and seemed …More

Nov 11, 2020
5 months ago

Oct 30, 2020
6 months ago
Positive: Professionalism, Punctuality, Quality, Value Great experience! Very friendly and welcoming, explained everything that needed to be done. Very honest and fair! Highly recommend!