Our Reviews


Average User Rating

4.89 / 5

Rating Breakdown

5
174
4
6
3
1
2
0
1
7

Nov 21, 2020
3 days ago
Update...since my original review we have found a number of issues that were not diagnosed when we originally paid over $100 for a “used car check up”. We trusted that we were being treated fairly but have since been to 2 other mechanics …More

Nov 20, 2020
4 days ago

Nov 14, 2020
1 week ago
Positive: Professionalism, Punctuality, Quality, Value

Nov 14, 2020
1 week ago
They always fit me in when I have issues

Nov 14, 2020
1 week ago
Positive: Professionalism I’ve never been one to leave reviews, but in this case I feel that giving a positive review is the least I could do. This was seemingly the most trustworthy auto repair shop that I’ve ever been to. They were professional, timely, and seemed …More

Nov 11, 2020
1 week ago

Oct 30, 2020
3 weeks ago
Positive: Professionalism, Punctuality, Quality, Value Great experience! Very friendly and welcoming, explained everything that needed to be done. Very honest and fair! Highly recommend!

Oct 19, 2020
1 month ago
Positive: Professionalism Professional and friendly

Sep 28, 2020
1 month ago
Positive: Professionalism, Punctuality, Quality Such a great experience. They assisted with the tow of the car as well as the repair. They were honest and fair and communicated well. I knew what to expect at check out. No surprises. We will be back.

J D
Sep 24, 2020
2 months ago
Positive: Professionalism, Quality, Value Went somewhere to get my state inspection and was failed for what they told me was an issue with my brakes. I came to certified auto repair to get a second opinion and they informed me that everything was fine. So happy I came here and will …More

Sep 18, 2020
2 months ago
Positive: Professionalism, Quality

Alexis Wagner Rice
Aug 20, 2020
3 months ago
It was super easy and quick to make an appointment!!!

Jul 28, 2020
3 months ago
Wonderful and fair! Will talk you through everything and will not rip you off.

Jul 25, 2020
3 months ago
I went here for a state inspection this week and was absolutely amazed with the service. The front desk staff were polite and welcoming. The entire inspection start to finish was seamless thanks to their text reminders and easy pay options. I will be coming back here for all my future vehicle needs.

Jul 25, 2020
3 months ago
Blown away by the level of customer service I received. It's not often you find a trustworthy mechanic that is also knows his stuff! Stan A. (the owner I think?) was able to diagnose and fix my vehicle quickly and affordably. I am happy to support a local family business with such great ethics.

Jul 24, 2020
4 months ago
Dishonest people might want to avoid this shop if you’re reading this

Jul 18, 2020
4 months ago

Jul 13, 2020
4 months ago
Positive: Professionalism, Punctuality, Quality, Value

Jul 13, 2020
4 months ago
Positive: Professionalism We had one of our paint vans go down. Despite having a full schedule in their shop they graciously took us in and got our van back on the road in a couple of days. They even got my state inspection and oil change in. Average cost and quality work.

Jul 10, 2020
4 months ago
Positive: Professionalism, Quality I was really happy with the professionalism and quality of work. This place was suggested by my insurance company and had good reviews so I decided to have my car towed there after it broke down. Excellent customer service all around, they didn't try to sell me on anything extra, and the had my car ready quickly and at a fair price.

Jun 9, 2020
5 months ago
Great service by Tyler!! All repairs done quickly, accurately and was extremely courteous!!

Jun 9, 2020
5 months ago
Positive: Professionalism, Punctuality, Quality, Value Great place to take your vehicle. People are great and they do a really good job. Always explain what your vehicles needs and what your vehicle will need before long. Gives you a great option to do it all at once or over a period of time to make it more affordable. Highly recommend

May 30, 2020
5 months ago
Awesome service and staff.

May 18, 2020
6 months ago
Positive: Professionalism, Quality, Value

Caroline C.
May 6, 2020
6 months ago
Usually waiting to find out what's wrong with your car or what else they might find when you're there for routine maintenance, it's altogether a different experience at Certified Auto Care in Richmond, VA (Glen Allen). I trust those working on my car and can have candid conversations about what needs to be done without the uncomfortable pressuring feeling that the technician is trying to sell me something. The lobby temperature is always comfortable, there's no smell of car grease, it's peaceful and relaxing, and everyone is friendly. I used to have someone follow me to appointments so I could leave my car and get a ride back. But now I take a book and wait in the lobby. It's a nice break in my day.

Apr 30, 2020
6 months ago
Positive: Professionalism, Punctuality, Quality, Value Love love this place. I needed an oil change and state inspection and was super hesitant to take my car in during the pandemic. They made it so easy for me and picked up and dropped off my car!! Everything was so smooth and flawless. …More

Apr 2, 2020
7 months ago
- Great place, fantastic work done with a knowledgeable staff and great prices always beyond fair. The only real problem is , if you go there you may start to feel like family. It's simply more than a great place to have you vehicle …More

Mar 11, 2020
8 months ago
Great place, fantastic work done with a knowledgeable staff and great prices always beyond fair. The only real problem is , if you go there you may start to feel like family. It's simply more than a great place to have you vehicle fixed.....trust me , i know. Go in and ask for Gray and the wonderful young lady that greets you as soon as you enter the door.

Mar 8, 2020
8 months ago
Owner is a great guy. Fair and honest business.

Mar 3, 2020
8 months ago
Positive: Punctuality, Quality, Value Nice to have someone you can trust, and cares about your experience. That is why I bring my vehicles to Certified Auto Repair.

Feb 27, 2020
8 months ago
Positive: Professionalism, Punctuality, Quality, Value What a great team. I bring all my vehicles here. Great job working on my Cadillac.

Jan 19, 2020
10 months ago
Great service! Very nice, clean, and helpful. They really helped me. Very honest

Dec 16, 2019
11 months ago

Dec 6, 2019
11 months ago
Awesome customer service. I was there for Geico to cover my repairs, but they were super helpful, knowledgeable, and willing to go out of their way to take care of me and my car.

Oct 28, 2019
1 year ago
A team of honest and talented mechanics! Would not trust my cars to anyone else.

Oct 2, 2019
1 year ago
Thank you for helping Refugees in our community. They flee violence abroad and find support and love here with great people like Stan and the kind team at Certified Auto. As our fellow refugee citizens try to get to work to support their family, Certified Auto is there to listen to their needs and go far beyond what is expected. With all fear and bigotry going on, it’s good to highlight the people on the good side of history, supporting love rather than fear. Keep it up team!

Oct 2, 2019
1 year ago
Thank you for helping Refugees in our community. They flee violence abroad and find support and love here with great people like Stan and the kind team at Certified Auto. As our fellow refugee citizens try to get to work to support their …More

Sep 25, 2019
1 year ago
Been taking all our family cars to Stan since we moved to Richmond. Fair pricing, great quality work, and very personable service. In a time when it seems like you can't trust anyone in a service position because everyone is just trying to upsell you on something, Stan has always stood out to me for his honesty and transparency.

Aug 25, 2019
1 year ago

Aug 25, 2019
1 year ago
Very fast service! Amazing staff, very knowledgeable! Keep up the great work! Highly recommended!

Aug 25, 2019
1 year ago
They work on my personal vehicles and my work trucks. Quick turnaround. They have always treated me fair good prices friendly staff.

Aug 25, 2019
1 year ago
I dropped my car off for a new water pump at 8 am and it was finished by 10. Quick and quality service ... they know there stuff, Stan has been doing this forever and always tries to help. Kirsten is always very nice anytime you go in.

Aug 2, 2019
1 year ago
The people were super nice. I needed my car inspected and could not find someone to do it until Monday or Tuesday. There was a 6 starring at me It was Thursday and Sunday was the 1st. A friend suggested them. My car was taken immediately …More