Our Reviews
Rating Breakdown
5
147
4
9
3
2
2
0
1
7

Absolutely the best place in town. And in mu opinion the last actual mechanic shop. I have spent 10k plus in this shop had major and minor repairs all across the board on several vehicles and have never had a problem or issue Eric and nick . The team in the back. some of the best guys around. I will be back for everything! And boys get ready I'm sending everyone I can your way. I can't say anything but great things about gearheads!!!
Professional and polite. Awesome service!
If you’re looking for an amazing repair shop, look no further! Great experience at Gearheads last week. We shopped around after being quoted a ridiculous expensive price to fix an engine issue with our Ford Escape and Gearheads were able to fix our car at a much better price and they did not try to add any unnecessary add ons to our service like the Ford dealership did. Amazing staff, great customer service and we would recommend them to anyone for any type of car problem or issue. We definitely will be bringing our car back here again in the future!
These guys are the best! I know that I can trust my wife, or my mother to bring their vehicles to Gearheads and they will be treated fairly! They always do a great job and are the most honest trustworthy people working on cars today!!
This place is amazing and always provides quality work. My husband and I are long time customers and always recommend to our friends & family.
Eric Nick and the staff are amazing. I deliver parts to them and I have a good business relationship with them
I will start with, I never write reviews but feel compelled to write one for this place. Forewarning; It will be lengthy.If you need work done, find somewhere else. As a matter of fact, run, in the opposite direction.First of all, they do not answer the phone. Nor do they return phones calls. Ever, in my experience. Which is absolutely ridiculous.Secondly, they told me the job I needed done would take 1 hour tops and I could wait or drop it off. The day of, they told me it would probably take 2-3 hours as they were a little behind. Thankfully I had someone to pick me up so I didn’t have to wait 3 hours. It turns out, NINE HOURS LATER, with no phone calls, no updates, nothing, the shop is getting ready to close and they still have my car. I called TEN TIMES with no answer and no call back. My mom drove me up for me to find out it was done and I paid and left.The job: I went in for a broken passenger door handle and a glove box that wouldn’t open. They repaired the door handle, which was the only decent thing they did. They “repaired” my glove box lock, only for it to not be able to be opened again after the first time I opened and closed it. I tried calling, but again, they don’t answer the phone, so I had to drive up to talk to them. They had someone come out and jerk around my glove box and try everything under the sun to open it with no avail. They tell me they are going to have to “rip it apart” to figure out what’s wrong. I said okay well I’m not going to be charged correct since it is the exact same issue that you “fixed”? And he said it depends what they find and that it may be my fault which is unacceptable to me because they either messed up the job, or my theory is that they didn’t replace the part at all. It didn’t even look new. The only way I would believe they replaced it is if there is video proof. I tell him well if something else were to have been wrong would they not have found it the first time they “replaced it”? and he had nothing to say. Anyway I tell him I’m not okay with that because I haven’t done anything to the glove box and it’s either a faulty part or they didn’t replace it. Eric got nasty with me and told me to bring it in the following Monday. I did not take my vehicle back up there in fear that they would actually break something purposefully in my car and try to charge me for it. No customer should ever have to feel that way. Eric was very unprofessional and nasty. He started hocking louges while walking away from me. The place has terrible customer service, impolite men, and I believe they were trying to take advantage of me as a younger mother. I will not be returning.
If you want your car fixed right, then use Gearheads. If you want to be treated fairly, then you need to talk to Eric or Nick at Gearheads. I so appreciate those two - they pay attention and they (and their crew) are top notch mechanics. But, what I appreciate most is that they are honest. A lot of places fix cars, but there are very few who do it like the guys at Gearheads.
Great professional
The quality of the work and the honest assessment of the repairs make this my favorite repair shop. The location is very convenient, as it happens to be close to my workplace.
Great and quick service! So easy to work with and very trustworthy people. I plan on taking my car here for service moving forward. Eric was great!!
Brought my 2012 Maserati Gran Turismo for an alignment and the guys at Gearhead figured why my tires were wearing out. Awesome work and keeping me up informed on my tire wear issues.
My daughter was about an hour from home when her steering wheel began to shake pretty bad. Since we are not from the area I searched for repair centers in the and found that gearheads had good review. I would later find out why. They helped me find a tow company, got a very quick look at the car and had it fixed within a couple days with some extensive repairs. I found them to be very honest and dependable. The service gentleman I was working with, i believe his name is Eric, was excellent. He informed me that the issue I had was a known problem. I did some research and it looks like Nissan is going to reimburse me. I would have never looked into it unless he told me about it. I would definitely recommend them!!
I called Gearheads to make an appointment for my 2014 Ford Edge.Increasingly our exhaust system had become louder and louder to the point of slight embarrassment in traffic.Eric at Gearheads handled the entire matter very well and got me in early in the morning and on my way in a very timely manner. The price was great and our Ford Edge has never been quieter.Without any reservation, I would recommend them to everyone. What a great bunch! Professional and friendly. A wonderful experience.
I towed my car to Gearheads auto service because my car wont start. I thought my clutch was worn out, so i told them that i need to replace my clutch with my own part. They are agreed to replace the clutch with my own part.A couple day late they called me back and told me the reason my car wont start is because the clutch pedal wire, should be an easy fix. the service went well. My car running good now. I appreciate the honesty of Gearheads Auto Service. It was an easy and cheaper fix. I thought i have to replace the clutch. I was expecting to spend a lot more than $211.Thank you so much
Out of all the different mechanics I have used, I've never trusted one as much as I do with Eric at Gearheads. He is honest, not pushy, professional and provides excellent service! I highly recommend Gearheads!
Overall great experience at Gearheads. Good communication, fast service and no issue with the bearing replacement. They noticed my oil needed changed and I had forgotten to tell them about it. They added that service on at a very reasonable price.
DThere is such a thing as an honest and fair mechanic and these people are a perfect example of that. Very understanding professional and fair! I recommend them very highly! They replaced my radiator this time but I will not take my car anywhere else!
Eric and his team do a phenomenal job! They truly have your best interest at heart. They've been taking care of our family vehicles for years and we couldn't recommend them more!
Great service!
Top notch reasonable mechanics that you can trust to do it right. Not your typical trash mechanics with no training like everywhere else A++
Been using these guys for years. Eric is professional and very knowledgeable. Another good job done on time.
Gearheads just finished working on my 2013 Ford Escape. Not only did they do a good job, but put up with my many questions. The online payment system is easy to navigate.
I came here to have an oil leak fixed. They were timely and kept an open line of communication about the status of my vehicle. The price was also very affordable. I will definitely be back for future service!
Gearheads was extremely prompt in responding to my call for service on my brakes. They got me in and repairs the next day, and offered a few options on immediate repairs needed vs those we may be able to hold off on for a few months…all related to brake pad and rotor wear and tear, plus a caliper misalignment causing excessive wear. We opted to get everything taken care of, and my Jeep is up to par with all new brakes. They are always great to work with and give detailed explanations when needed. Highly recommend!
Love the new location with the same excellent service and care!
I went to Gearheads to get my evaporation system problem diagnosed, and they discovered two major leaks and notified me that my fuel line had rusted over and needed replacement. Check engine light was gone after their work was done. I also needed my window fixed because it was not going down, and they fixed that too. They know what they are doing and try to convey that knowledge to the customer. Great service!
Great service! Honest people that aren't trying to sell you things you don't need!
What you call great customer service !..These guys are freaking amazing....
Top quality work. Professional, courteous & friendly, quick, & reliable. Highly recommend!
If you are short or not very limber don't arrange to have your vehicle delivered if you drive the mechanic / runner back... he has a lifted pickup and the cab floor was above my waist
Omgosh where do I begin......don't waste your time and money!!!! ......I was told to bring my BMW in because you could LOOK AT IT AND TELL ME WHATS WRONG......YOU NEVER TOUCHED MY CAR!!! YOU LEFT IN THE BACK LOT!! YOU ARE LYING... YOU HAD IT FOR 2 WEEKS THEN TRIED TO CHARGE ME FOR DIAGNOSTIC TESTS WHEN THE TESTS WERE NEVER PERFORMED!!! I AM REPORTING THIS BUSINESS TO OHIO ATTORNEY GENERAL AND MAY LOOK INTO
Great service!! I bought my 2007 Volvo 12 years ago and only had it serviced by GearheadsAlso had AAA for 12 yrs **never used them**Not a single tow or breakdownNuff Said 😀
Needed tires installed with short notice. They were able to fit me in and get it done correctly! Always a pleasure to come here.
Great place to get any car work done. I've been coming here for years and have never been upset at their work. They are professional, good natured, very skilled, and as quick as possible. Their location as of March 2021 even has a cozy waiting room now!