Our Reviews
Rating Breakdown
5
839
4
82
3
9
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23
So knowledgeable and friendly. Highly recommend.
Fantastic service! Highly rated professional company
Good service
I have been going to see AJ and the guys for over a year now- I had so much maintenance to do on my car and was very overwhelmed. AJ worked with me and broke everything down - prioritized my cars immediate needs and we went down the list to fix everything over a six month period. They also provided me with transportation while my car was in the shop. I am so thankful for AJ and the team because my car feels brand new again. I have recommended them to several people and will always recommend them to my friends or anyone with car needs.
I love their service and customer service. If I could rate them 10 stars I would. My car broke down in Little Rock due to my transmission. I got my car towed from one shop to Parkway Automotive because I felt so confident after speaking with Patrick. With parts and labor everything came out to $6300 . After informing Patrick I couldn’t afford it he worked something out with me and even allowed me to make installment payments here and there. After my car was finished being worked on, I caught a greyhound from Texas to the travel center in Little Rock. Thankfully I didn’t have to catch an Uber to the shop because they have a parkway automotive shuttle that picks you up from your location. Patrick and his colleagues are very nice and professional. They go above and beyond to take care of their customers. Patrick even fixed my ac for me for free by replacing the fuse and gave me a free oil change. If I’m in Little Rock and a situation ever occurs, which I hope it doesn’t, I will definitely use them again.
AJ was awesome! He answered all of my questions and was very easy to work with. Thank you
Good service
I have been going to see AJ and the guys for over a year now- I had so much maintenance to do on my car and was very overwhelmed. AJ worked with me and broke everything down - prioritized my cars immediate needs and we went down the list to fix everything over a six month period. They also provided me with transportation while my car was in the shop. I am so thankful for AJ and the team because my car feels brand new again. I have recommended them to several people and will always recommend them to my friends or anyone with car needs.Services: General repairs & maintenance, Auto engine diagnostic, Tires, Electrical repair, Brake service & repair, Electrical, Air & cabin filter replacement, Oil change, Vehicle Inspection, Transmission repair, Brakes
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Awesome professional staff. Always does a great job.
AJ was awesome! He answered all of my questions and was very easy to work with. Thank you
They put the customer's needs first. Thorough auto inspection followed by detailed report and explanation. They care about drivers' safety. Friendly office staff. Convenient, timely shuttle service.ServicesAuto engine diagnostic, Oil change
I have been with Parkway Automotive from day one, and with Mike Davidson as a professional mechanic before then. Courtesy and respect are the heart of all who work at Parkway.Ask as many questions as desired and the guys take time to explainWe now have over 510,000 miles on “the” SilveradoPositivePunctuality, Quality, ProfessionalismServicesTires, Electrical, Oil change
The folks there were very accommodating and welcoming. They made me feel comfortable in making a decision about my car. And provided great customer service! Will definitely be using them again!PositivePunctuality, Quality, Professionalism, ValueServicesBattery
They do a very thorough inspection on your vehicle first, after that Service Adviser which I had AJ has a print out of things that need replaced and repaired. AJ and I went over the list of repairs and I decided what I wanted repaired. No pressure to used there shop because it's a little pricey but you get what you pay for. Overall I had a great experience with Parkway Automotive I'll be using them again in the future.PositiveProfessionalismServicesSteering & suspension repair, Wheel alignment, Brakes, Brake service & repair, Oil change
UPDATE 11/4/21: Replaced wheel bearings, oil changed with 27 point inspection and my car was finished in about 2 days or so (I had planned to leave it a week.) Parkway ran a 27 point inspection and even sent a text with a copy. I now have a better understanding of what shape my car is in. The cost is extremely fair considering the amount of professional service you receive. Parkway Automotive definitely have my business.. I could not recommend them enough.. The only place to have your car serviced in the greater Little Rock area.Original Review:Very knowledgeable and customer service is better than most-if not ALL, large dealerships. They had no problem giving me a quote unlike most mechanics. It was so nice NOT to hear, "Well, I don't know until I get in there." I do understand something else may need to be repaired when a mechanic "gets in there." I would highly recommend Parkway Automotive to everyone needing a reliable mechanic. I was even given a ride home since the vehicle was kept overnight.ServicesGeneral repairs & maintenance, Oil change
Been bringing cars here for more than a decade. Better service than most, but you're still dealing with human beings, so you have all the good and bad that comes with that. They do a very good job being fair with pricing, make good on their errors, and keep records of car repairs and maintenance schedules. Right now I have a 19 y/o economy car in their shop and I'm waiting to see if they can keep it maintained in better-than-beater condition. So far, all's been well, but we're in new territory with difficult to find parts.
Very friendly and great service! Just a little pricey!Services: Tires, Air & cabin filter replacement
It was a great experience everyone were very professional & friendly as well
My car wouldn’t start because I had a dead battery. I called a different automotive service to see if they could send someone out to help me and was informed that they didn’t do that and that I would need to call my insurance company and probably need to get my vehicle towed. Feeling desperate and a little let down, I got on google and found Parkway Automotive. I gave them a call feeling sure I was going to get the same response as the other place. Lucky for me they told me they would be happy to send someone out to jump start my car, and if that didn’t work they would help me get it towed. Parkway Automotive went above and beyond to help me out. Once I got a jump start I drove on over. The people that work there were all polite and professional. Here’s the best part, when my car was ready to be picked up, they offered to send a shuttle to pick me up. While on the phone the gentleman heard my two year old in the background and told me that they could bring my vehicle to me because he totally understood how difficult it would be for me to install then uninstall and reinstall a car seat and deal with a two year old. Thankful for their help and would highly recommend them.
Services: Steering & suspension repair, ExhaustPositive: Professionalism, Punctuality, Quality, Value
Services: Battery, Tires, Oil changePositive: Professionalism, Quality, Value
Positive: ProfessionalismThey do a very thorough inspection on your vehicle first, after that Service Adviser which I had AJ has a print out of things that need replaced and repaired. AJ and I went over the list of repairs and I decided what I wanted repaired. No pressure to used there shop because it's a little pricey but you get what you pay for. Overall I had a great experience with Parkway Automotive I'll be using them again in the future.Services: Wheel alignment, Steering & suspension repair, Brake service & repair, Oil change, Brakes
Positive: Professionalism, Punctuality, Quality, ValueGreat staff and honest , transparent and knowledgeable in all transactions. I recommend Parkway Automotive to my friends and family.They go beyond and above for their customers.Sincerely, Debbie BondsServices: Oil change, Electrical repair, General repairs & maintenance
Positive: Professionalism, Punctuality, QualityI have been with Parkway Automotive from day one, and with Mike Davidson as a professional mechanic before then. Courtesy and respect are the heart of all who work at Parkway.Ask as many questions as desired and the guys take time to explainWe now have over 510,000 miles on “the” SilveradoServices: Tires, Electrical, Oil change
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The staff are very friendly.ServicesTires, Air conditioning, Brake service & repairTranslated by Google・See original (Korean)
Simply The Best
Great staff and honest , transparent and knowledgeable in all transactions. I recommend Parkway Automotive to my friends and family.They go beyond and above for their customers.Sincerely, Debbie BondsPositivePunctuality, Quality, Professionalism, ValueServicesElectrical repair, General repairs & maintenance, Oil change
Patrick was great to work with. He was very transparent about what needed to be done and helpful when my car broke down. I think I definitely got the best service and most honest price with parkway automotive.PositiveQuality, ProfessionalismServicesService not listed
Performed spark plug change out. Plus oil change. The best part was the 120 point inspection they did on my vehicle to show areas that need to be fixed since it was the first time they had seen the vehicle. The program they use to show the customer is a software program they created and it is very informative-and very user friendly with a smartphone. When the inspection is finished, they send you a text message with a link to click on that includes the breakdown of all the areas inspected. In critical areas, they even show you pictures to illustrate what they are talking about. They even delivered my car back to me at work when finished and offered me a loaner vehicle if I needed it beforehand. Fantastic job and service.
The most thorough inspection I've ever had on my car. I'll definitely be bringing it in for my next service. Have to get all my yellow boxes turned to green! The staff is amazing, hilarious, and super friendly as well. Curtis was so kind, exceptionally knowledgeable, and answered all of my questions.PositivePunctuality, Quality, Professionalism, ValueServicesTires, Auto engine diagnostic, Oil change
Blinded By Service!!I was on my way from Knoxville to Texas when the module that runs my alarm system decided to go batty in a motel parking lot at 11pm in Little Rock. My boyfriend called around from Knoxville the next morning and found Parkway. From that 1st call to the delivery of my car to me the day after, Curtis and all the folks at Parkway were compassionate, competent, and extremely professional. I would recommend this shop without hesitation, as it is rare to find such incredible service these days. Also, even their phone tree is amazing! Thanks so much for helping me to get home so quickly.ServicesElectrical
As always, a wonderful experience! When you use Parkway Automotive you are enthusiastically greeted as you come through their doors. Here’s the thing - it’s genuine! I trust these guys to take care of my car. They are the best I can find in Little Rock!ServicesOil change
Best place to get the job done!
They were so nice and accommodating. I would definitely recommend them to anyone.