Our Reviews
Rating Breakdown
5
839
4
82
3
9
2
16
1
23
The best place to have your car repaired. Awesome service staff.
Back in mid June 2021, my Assistant pastor took 2 churches kids to camp. They were about 20 miles from the campsite to drop them off when he had to stop and fuel up. They had already driven about 200 miles. The fuel pump went out and after getting things sorted with other churches helping get the kids to camp and him a ride back home, I started looking to find someone to have it towed to who could have it fixed within 3 days when I would have to come back down and pickup to get all the kids. The 15 passenger van was full of kids and was needful to bring them all back home. As stated before we live 200 miles away in Northwest Arkansas region. No one could do it in that time frame. When I got referred to try Parkway Automotive they were able to do the work and have it ready for me. They were courteous and made sure they could do everything possible to have it ready for us and they came through. I'm forever grateful and thankful for their professionalism and care.
Are more than 15 years I'm going there.The bigger quality is trust. Small or big jobs the common thing is the trust, from diagnosis to suggestions.
Patrick is my service advisor, and I have been taking my vehicles to him for over 29 years. You will not find a more experienced or knowledgeable individual and organization to help you maintain your car properly. I have a 1990 Ford F-150, that I have had for 27 years, and my wife's MDX is an '05 model, and it has over 209,000 miles on it. I know all of the advisors there (A. J. and Curtis), and all of them are capable and superb professionals. If you are tired of taking your car someplace you don't trust, then call Parkway Automotive.
We signed up for the lifetime oil change program and have been very happy with services so far! They are so helpful in explaining what needs to be fixed without pushing services. Very personable and appreciate Dave driving me back and forth to work with their shuttle service. All the staff were so kind and helpful.
I was making a cross country trip when I experienced some transmission issues. Being from Portland Oregon I did not have the luxury to drop off my car and wait. Parkway was able to look at my car that day and I was back on the road the next. They were extremely helpful and even provided transportation to and from my hotel. I would highly recommend them.
Exceptional service.Everything is great with the Ford. Was just passing through Arkansas at that time, but I've told many people about you guys. Never had I had such a great experience from an Automotive place! East coast must just be lacking. I got stuck here in town, but you guys got me back on the road fast and drove me around to get food. I really believe now because of you that customer service comes first. You detailed the issue to me so I could understand and I love that. No other company does that, and it wasn't just one guy there, but your whole team that was extremely helpful.
My car wouldn’t start because I had a dead battery. I called a different automotive service to see if they could send someone out to help me and was informed that they didn’t do that and that I would need to call my insurance company and probably need to get my vehicle towed. Feeling desperate and a little let down, I got on google and found Parkway Automotive. I gave them a call feeling sure I was going to get the same response as the other place. Lucky for me they told me they would be happy to send someone out to jump start my car, and if that didn’t work they would help me get it towed. Parkway Automotive went above and beyond to help me out. Once I got a jump start I drove on over. The people that work there were all polite and professional. Here’s the best part, when my car was ready to be picked up, they offered to send a shuttle to pick me up. While on the phone the gentleman heard my two year old in the background and told me that they could bring my vehicle to me because he totally understood how difficult it would be for me to install then uninstall and reinstall a car seat and deal with a two year old. Thankful for their help and would highly recommend them.
This review is long overdue but my family has been doing business with Parkway Automotive for over twenty years. You should know that anyone you meet from the sales, service, and support teams are very professional and courteous. You will find out that they care about you and are tenacious about the safety and long term drivability of your vehicle. If your looking for the cheapest fix then you probably don't want to go here. However, if your like me, and want to take care of your vehicle so that you can run it as long as possible this is the place to go. Their approach to your vehicle is to inspect and review with you the critical needs, regular maintenance, and additional services to help your vehicle perform better. We have never felt pressured by the sales or service teams to repair something that was not critical to the vehicle. In fact, Curtis, AJ, or Patrick will work with you to develop a plan for servicing regular maintenance items that works with your budget and timing. Mike and his staff have also worked to help those in need and that made a lasting impression on me about where their heart's are. They offer shuttle service locally if you need to drop your car off. They offer electronic payment and means for your to pick up your car or drop it off after hours. In twenty years you are bound to have service work where the parts fail after the fact. Mike and his team provide generous labor warranties and honor the parts warranty on their work. I have seen this a few times and every time Parkway has met or exceeded my expectations. The dollars I have spent there have been well spent and serviced us well. Thank you for setting and maintaining a standard in the industry to earn trust.
UPDATE 11/4/21: Replaced wheel bearings, oil changed with 27 point inspection and my car was finished in about 2 days or so (I had planned to leave it a week.) Parkway ran a 27 point inspection and even sent a text with a copy. I now have a better understanding of what shape my car is in. The cost is extremely fair considering the amount of professional service you receive. Parkway Automotive definitely have my business.. I could not recommend them enough.. The only place to have your car serviced in the greater Little Rock area.Original Review:Very knowledgeable and customer service is better than most-if not ALL, large dealerships. They had no problem giving me a quote unlike most mechanics. It was so nice NOT to hear, "Well, I don't know until I get in there." I do understand something else may need to be repaired when a mechanic "gets in there." I would highly recommend Parkway Automotive to everyone needing a reliable mechanic. I was even given a ride home since the vehicle was kept overnight.
Services: Steering & suspension repair, ExhaustPositive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism, QualityFirst time ever using this company. Everything from start to end was great. The personal attention they give you is far superior to any shop I have used in the last 15 years. Everyone had great personalities and their attention to detail and the customers concerns was so refreshing to find in a shop nowadays.Services: Oil change, General repairs & maintenance
Services: Battery, Tires, Oil changePositive: Professionalism, Quality, Value
Services: Air & cabin filter replacement, General repairs & maintenance, A/C installation & repair, Tires, Brake service & repair, Steering & suspension repair, Brakes, Wheel alignment, Air conditioning, Oil change, Auto engine diagnosticPositive: Professionalism, Quality
Positive: Professionalism, QualityAre more than 15 years I'm going there.The bigger quality is trust. Small or big jobs the common thing is the trust, from diagnosis to suggestions.Services: General repairs & maintenance, Oil change, Steering & suspension repair, Tires, Wheel alignment
Positive: ProfessionalismThey do a very thorough inspection on your vehicle first, after that Service Adviser which I had AJ has a print out of things that need replaced and repaired. AJ and I went over the list of repairs and I decided what I wanted repaired. No pressure to used there shop because it's a little pricey but you get what you pay for. Overall I had a great experience with Parkway Automotive I'll be using them again in the future.Services: Wheel alignment, Steering & suspension repair, Brake service & repair, Oil change, Brakes
Positive: Professionalism, Punctuality, Quality, ValueGreat staff and honest , transparent and knowledgeable in all transactions. I recommend Parkway Automotive to my friends and family.They go beyond and above for their customers.Sincerely, Debbie BondsServices: Oil change, Electrical repair, General repairs & maintenance
After having repairs done at another local dealership with unresolved issues. I was referred to Parkway Automotives.The service has been exemplary and every employee with whom I’ve come in contact with has exceptional! I will highly recommend Parkway Automotives, as a matter of fact I’ve already done so.Services: General repairs & maintenance, Air & cabin filter replacement, Wheel alignment, Battery
Positive: Professionalism, QualityParkway is a gem in WLR! Every time I take my Audi there, I am confident they’ll fix what’s wrong and do it with honesty and integrity. They are pretty busy - but honestly, that’s because they are so darn awesome! Shout out to Curtis and AJ, they’re great!Services: Steering & suspension repair, Oil change, General repairs & maintenance, Wheel alignment
Positive: Professionalism, Punctuality, QualityI have been with Parkway Automotive from day one, and with Mike Davidson as a professional mechanic before then. Courtesy and respect are the heart of all who work at Parkway.Ask as many questions as desired and the guys take time to explainWe now have over 510,000 miles on “the” SilveradoServices: Tires, Electrical, Oil change
Positive: Professionalism, Punctuality, Quality, ValueWorked Directly with AJ at Parkway this past week (8.12.2021) and he was absolutely fantastic! Communicated every step of the way, went above and beyond, and genuinely seemed like he cared about the well-being of my family and myself when it came to the safety of my vehicle. My car unexpectedly wouldnt start, they came and jumped it, took it to the shop, did a complete diagnostic test, oil change, replaced the battery, and even took it to the local dealership to have my lug nuts replaced on my wheels (they needed a key, since they had locks, was never provided a key since the day I bought it). Let's be honest here, nobody has time for a lug nut key for basic tires (probably would have lost it anyway) and it was a major inconvenience I was putting off to have that fixed as well. Not to mention all of this was done within 24 hours, no notice to them, full shop, and came in about $300 less than expected! 100/10 reccomend and will be going to them for all my car needs!! Thank you AJ and Parkway!Services: Oil change, Brakes, General repairs & maintenance, Brake service & repair, Auto engine diagnostic, Air & cabin filter replacement, Battery
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Really friendly and personal customer service. I was very pleased with the work on my car and the employees who helped me.
I’ve always been satisfied with the friendly, professional service that Parkway Automotive has provided over the years for my wife and I.
Their team made the process of getting my car repaired so much easier than what I’ve seen at other repair shops. Everything from FREE pick-up and return, to the texting platform for communication went beyond my expectations.
I came in with a flat and in need of immediate help. Everyone there was courteous, knowledgeable, and professional. I felt like I was family and my tire was fixed in no time. Amazing service from amazing people!
It is rare to walk into a business for the first time and see four people seated at desks who all make you feel so welcome, so comfortable, and as if you have known them forever. Parkway Automotive gave me all that when I walked into the door for a general maintenance for my car. My technician explained to me their services, the pricing, and made it all easily understandable to me. They provided shuttle service to and from my house with drivers equally as kind and pleasant to be around. Upon completion of the maintenance check, which was the most complete car diagnostic service I have ever seen, they gave me a comprehensive review of what they found, along with the meaning and pricing for each. My car is six years old and I hope to drive it for as long as I can, so Curtis, who was working with me, helped me separate the suggested items into categories from the most important down to those merely suggested so that it made more sense for my budget. We now have an easily affordable “maintenance plan” to get all of it done! I was fortunate enough to met Mike, the owner, who built this incredible business, and told him how impressed I am with not only the business operations, but all the incredible people working with him. His personal story is so compelling I have asked to take my son there to see what hard work, good ethics, and genuine kindness bring to the table of life. It was a very positive experience!
Services: Wheel alignment, Steering & suspension repairPositive: Professionalism, Quality
Good customer service and staff has alot of knowledge about cars and parts.Services: Steering & suspension repair, Wheel alignment
(Translated by Google) The staff are very friendly.(Original)직원분들이 매우 친절함.Services: Brake service & repair, Tires, Air conditioning
Services: Oil change, Brakes, Wheel alignmentPositive: Professionalism, Quality
Positive: QualityParkway Automotive has always provided the best option and service. Their staff is very professional and knowledgeable.Services: Tires, Wheel alignment
Service is always great! Great mechanics!Engine sounds better now than when new!
Parkway Automotive has always provided the best option and service. Their staff is very professional and knowledgeable.
They took care of me.
Couldn’t be happier dealing with the guys at Parkway. Curtis is the man.
Parkway Automotive had the best customer service I have ever experienced!
Because they go beyond what would be expected. Always fair and reasonable and so helpful. Love, love, love these guys...
Although I had an unexpected delay in getting my car back they made sure I was taken care of. They do an excellent job. I appreciate that they have transportation to bring you back and forth. They goout of their way to make sure you are very satisfiedPositiveQuality, Professionalism, Value
Great place, awesome friends!
Good honest people
Great service and wonderful people!
Although I had an unexpected delay in getting my car back they made sure I was taken care of. They do an excellent job. I appreciate that they have transportation to bring you back and forth. They goout of their way to make sure you are very satisfied
Good service and they're truthful
Good people Very good service
Have used Parkway Automotive several times for my personal and work vehicles (sprinter van) and they are amazing. The customer service will blow you away. Inspection service they offer will give you peace of mind on your vehicle.
They were great. The staff was very friendly and were great at explaining everything. The inspection they do on the car is great and comes with pictures so you can see exactly what they are talking about. The shuttle service is also awesome when you have to drop off your vehicle. Will be taking my other vehicles there.
Letrisa C.
Nov 29, 2018
7 years ago
7 years ago
Man this company is awesome I can definitely do business with them again all I could say when I went to pick up my car is nobody but Jesus could make this possible I dealt with A J and omg Best personality ever I will not look for another shop to get my money love it