Our Reviews
Rating Breakdown
5
940
4
87
3
9
2
14
1
22
After having repairs done at another local dealership with unresolved issues. I was referred to Parkway Automotives.The service has been exemplary and every employee with whom I’ve come in contact with has exceptional! I will highly recommend Parkway Automotives, as a matter of fact I’ve already done so.Services: Air & cabin filter replacement, Battery, Wheel alignment, General repairs & maintenance
Positive: ProfessionalismThey do a very thorough inspection on your vehicle first, after that Service Adviser which I had AJ has a print out of things that need replaced and repaired. AJ and I went over the list of repairs and I decided what I wanted repaired. No pressure to used there shop because it's a little pricey but you get what you pay for. Overall I had a great experience with Parkway Automotive I'll be using them again in the future.Services: Steering & suspension repair, Brake service & repair, Wheel alignment, Brakes, Oil change
Positive: Professionalism, Quality, ValueMy car wouldn’t start because I had a dead battery. I called a different automotive service to see if they could send someone out to help me and was informed that they didn’t do that and that I would need to call my insurance company and probably need to get my vehicle towed. Feeling desperate and a little let down, I got on google and found Parkway Automotive. I gave them a call feeling sure I was going to get the same response as the other place. Lucky for me they told me they would be happy to send someone out to jump start my car, and if that didn’t work they would help me get it towed. Parkway Automotive went above and beyond to help me out. Once I got a jump start I drove on over. The people that work there were all polite and professional. Here’s the best part, when my car was ready to be picked up, they offered to send a shuttle to pick me up. While on the phone the gentleman heard my two year old in the background and told me that they could bring my vehicle to me because he totally understood how difficult it would be for me to install then uninstall and reinstall a car seat and deal with a two year old. Thankful for their help and would highly recommend them.Service: Battery
Patrick is my service advisor, and I have been taking my vehicles to him for over 29 years. You will not find a more experienced or knowledgeable individual and organization to help you maintain your car properly. I have a 1990 Ford F-150, that I have had for 27 years, and my wife's MDX is an '05 model, and it has over 209,000 miles on it. I know all of the advisors there (A. J. and Curtis), and all of them are capable and superb professionals. If you are tired of taking your car someplace you don't trust, then call Parkway Automotive.Services: Air & cabin filter replacement, Battery, Steering & suspension repair, Brake service & repair, Wheel alignment, Electrical, Transmission, Auto engine diagnostic, Exhaust, Tires, Electrical repair, General repairs & maintenance, Air conditioning, Transmission repair, Oil change
Positive: Professionalism, Punctuality, Quality, ValueIt is rare to walk into a business for the first time and see four people seated at desks who all make you feel so welcome, so comfortable, and as if you have known them forever. Parkway Automotive gave me all that when I walked into the door for a general maintenance for my car. My technician explained to me their services, the pricing, and made it all easily understandable to me. They provided shuttle service to and from my house with drivers equally as kind and pleasant to be around. Upon completion of the maintenance check, which was the most complete car diagnostic service I have ever seen, they gave me a comprehensive review of what they found, along with the meaning and pricing for each. My car is six years old and I hope to drive it for as long as I can, so Curtis, who was working with me, helped me separate the suggested items into categories from the most important down to those merely suggested so that it made more sense for my budget. We now have an easily affordable “maintenance plan” to get all of it done! I was fortunate enough to met Mike, the owner, who built this incredible business, and told him how impressed I am with not only the business operations, but all the incredible people working with him. His personal story is so compelling I have asked to take my son there to see what hard work, good ethics, and genuine kindness bring to the table of life. It was a very positive experience!Services: Air & cabin filter replacement, Wheel alignment, General repairs & maintenance, Oil change
Positive: Professionalism, Punctuality, Quality, ValueThis review is long overdue but my family has been doing business with Parkway Automotive for over twenty years. You should know that anyone you meet from the sales, service, and support teams are very professional and courteous. You will find out that they care about you and are tenacious about the safety and long term drivability of your vehicle. If your looking for the cheapest fix then you probably don't want to go here. However, if your like me, and want to take care of your vehicle so that you can run it as long as possible this is the place to go. Their approach to your vehicle is to inspect and review with you the critical needs, regular maintenance, and additional services to help your vehicle perform better. We have never felt pressured by the sales or service teams to repair something that was not critical to the vehicle. In fact, Curtis, AJ, or Patrick will work with you to develop a plan for servicing regular maintenance items that works with your budget and timing. Mike and his staff have also worked to help those in need and that made a lasting impression on me about where their heart's are. They offer shuttle service locally if you need to drop your car off. They offer electronic payment and means for your to pick up your car or drop it off after hours. In twenty years you are bound to have service work where the parts fail after the fact. Mike and his team provide generous labor warranties and honor the parts warranty on their work. I have seen this a few times and every time Parkway has met or exceeded my expectations. The dollars I have spent there have been well spent and serviced us well. Thank you for setting and maintaining a standard in the industry to earn trust.Services: Brakes, Oil change, Air conditioning, Battery, Brake service & repair, Wheel alignment, Electrical, Air & cabin filter replacement, General repairs & maintenance, Tires, Auto engine diagnostic, Transmission
UPDATE 11/4/21: Replaced wheel bearings, oil changed with 27 point inspection and my car was finished in about 2 days or so (I had planned to leave it a week.) Parkway ran a 27 point inspection and even sent a text with a copy. I now have a better understanding of what shape my car is in. The cost is extremely fair considering the amount of professional service you receive. Parkway Automotive definitely have my business.. I could not recommend them enough.. The only place to have your car serviced in the greater Little Rock area.Original Review:Very knowledgeable and customer service is better than most-if not ALL, large dealerships. They had no problem giving me a quote unlike most mechanics. It was so nice NOT to hear, "Well, I don't know until I get in there." I do understand something else may need to be repaired when a mechanic "gets in there." I would highly recommend Parkway Automotive to everyone needing a reliable mechanic. I was even given a ride home since the vehicle was kept overnight.Services: Oil change, General repairs & maintenance
Positive: Professionalism, PunctualityBack in mid June 2021, my Assistant pastor took 2 churches kids to camp. They were about 20 miles from the campsite to drop them off when he had to stop and fuel up. They had already driven about 200 miles. The fuel pump went out and after getting things sorted with other churches helping get the kids to camp and him a ride back home, I started looking to find someone to have it towed to who could have it fixed within 3 days when I would have to come back down and pickup to get all the kids. The 15 passenger van was full of kids and was needful to bring them all back home. As stated before we live 200 miles away in Northwest Arkansas region. No one could do it in that time frame. When I got referred to try Parkway Automotive they were able to do the work and have it ready for me. They were courteous and made sure they could do everything possible to have it ready for us and they came through. I'm forever grateful and thankful for their professionalism and care.Services: General repairs & maintenance, Auto engine diagnostic
Exceptional service.Everything is great with the Ford. Was just passing through Arkansas at that time, but I've told many people about you guys. Never had I had such a great experience from an Automotive place! East coast must just be lacking. I got stuck here in town, but you guys got me back on the road fast and drove me around to get food. I really believe now because of you that customer service comes first. You detailed the issue to me so I could understand and I love that. No other company does that, and it wasn't just one guy there, but your whole team that was extremely helpful.Service: Auto engine diagnostic
We signed up for the lifetime oil change program and have been very happy with services so far! They are so helpful in explaining what needs to be fixed without pushing services. Very personable and appreciate Dave driving me back and forth to work with their shuttle service. All the staff were so kind and helpful.Services: Oil change, Wheel alignment, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, ValueGreat staff and honest , transparent and knowledgeable in all transactions. I recommend Parkway Automotive to my friends and family.They go beyond and above for their customers.Sincerely, Debbie BondsServices: Electrical repair, General repairs & maintenance, Oil change
Patrick is my service advisor, and I have been taking my vehicles to him for over 29 years. You will not find a more experienced or knowledgeable individual and organization to help you maintain your car properly. I have a 1990 Ford F-150, that I have had for 27 years, and my wife's MDX is an '05 model, and it has over 209,000 miles on it. I know all of the advisors there (A. J. and Curtis), and all of them are capable and superb professionals. If you are tired of taking your car someplace you don't trust, then call Parkway Automotive.Services: Air & cabin filter replacement, Battery, Steering & suspension repair, Brake service & repair, Wheel alignment, Electrical, Transmission, Auto engine diagnostic, Tires, General repairs & maintenance, Electrical repair, Exhaust, Air conditioning, Transmission repair, Oil change
Services: Battery, Tires, Oil changePositive: Professionalism, Quality, Value
Services: Exhaust, Steering & suspension repairPositive: Professionalism, Punctuality, Quality, Value
Services: General repairs & maintenance, Auto engine diagnostic, A/C installation & repair, Tires, Air conditioning, Oil change, Brake service & repair, Steering & suspension repair, Wheel alignment, Brakes, Air & cabin filter replacementPositive: Professionalism, Quality
Positive: Professionalism, QualityAre more than 15 years I'm going there.The bigger quality is trust. Small or big jobs the common thing is the trust, from diagnosis to suggestions.Services: Wheel alignment, General repairs & maintenance, Tires, Oil change, Steering & suspension repair
Services: Brake service & repair, Air conditioning, A/C installation & repair, Tires, Auto engine diagnostic, Oil change, General repairs & maintenance, Air & cabin filter replacement, Brakes, Wheel alignment, Steering & suspension repairPositive: Professionalism, Quality
Services: Steering & suspension repair, Brake service & repair, Wheel alignment, Brakes, Air & cabin filter replacement, Oil change, General repairs & maintenance, A/C installation & repair, Tires, Air conditioning, Auto engine diagnosticPositive: Professionalism, Quality
They put the customer's needs first. Thorough auto inspection followed by detailed report and explanation. They care about drivers' safety. Friendly office staff. Convenient, timely shuttle service.Services: Auto engine diagnostic, Oil change
Positive: Professionalism, Punctuality, QualityI have been with Parkway Automotive from day one, and with Mike Davidson as a professional mechanic before then. Courtesy and respect are the heart of all who work at Parkway.Ask as many questions as desired and the guys take time to explainWe now have over 510,000 miles on “the” SilveradoServices: Tires, Oil change, Electrical
Positive: Professionalism, Punctuality, Quality, ValueThis review is long overdue but my family has been doing business with Parkway Automotive for over twenty years. You should know that anyone you meet from the sales, service, and support teams are very professional and courteous. You will find out that they care about you and are tenacious about the safety and long term drivability of your vehicle. If your looking for the cheapest fix then you probably don't want to go here. However, if your like me, and want to take care of your vehicle so that you can run it as long as possible this is the place to go. Their approach to your vehicle is to inspect and review with you the critical needs, regular maintenance, and additional services to help your vehicle perform better. We have never felt pressured by the sales or service teams to repair something that was not critical to the vehicle. In fact, Curtis, AJ, or Patrick will work with you to develop a plan for servicing regular maintenance items that works with your budget and timing. Mike and his staff have also worked to help those in need and that made a lasting impression on me about where their heart's are. They offer shuttle service locally if you need to drop your car off. They offer electronic payment and means for your to pick up your car or drop it off after hours. In twenty years you are bound to have service work where the parts fail after the fact. Mike and his team provide generous labor warranties and honor the parts warranty on their work. I have seen this a few times and every time Parkway has met or exceeded my expectations. The dollars I have spent there have been well spent and serviced us well. Thank you for setting and maintaining a standard in the industry to earn trust.Services: Tires, Auto engine diagnostic, General repairs & maintenance, Transmission, Electrical, Battery, Brake service & repair, Wheel alignment, Air & cabin filter replacement, Oil change, Air conditioning, Brakes
Positive: Professionalism, PunctualityBack in mid June 2021, my Assistant pastor took 2 churches kids to camp. They were about 20 miles from the campsite to drop them off when he had to stop and fuel up. They had already driven about 200 miles. The fuel pump went out and after getting things sorted with other churches helping get the kids to camp and him a ride back home, I started looking to find someone to have it towed to who could have it fixed within 3 days when I would have to come back down and pickup to get all the kids. The 15 passenger van was full of kids and was needful to bring them all back home. As stated before we live 200 miles away in Northwest Arkansas region. No one could do it in that time frame. When I got referred to try Parkway Automotive they were able to do the work and have it ready for me. They were courteous and made sure they could do everything possible to have it ready for us and they came through. I'm forever grateful and thankful for their professionalism and care.Services: Auto engine diagnostic, General repairs & maintenance
UPDATE 11/4/21: Replaced wheel bearings, oil changed with 27 point inspection and my car was finished in about 2 days or so (I had planned to leave it a week.) Parkway ran a 27 point inspection and even sent a text with a copy. I now have a better understanding of what shape my car is in. The cost is extremely fair considering the amount of professional service you receive. Parkway Automotive definitely have my business.. I could not recommend them enough.. The only place to have your car serviced in the greater Little Rock area.Original Review:Very knowledgeable and customer service is better than most-if not ALL, large dealerships. They had no problem giving me a quote unlike most mechanics. It was so nice NOT to hear, "Well, I don't know until I get in there." I do understand something else may need to be repaired when a mechanic "gets in there." I would highly recommend Parkway Automotive to everyone needing a reliable mechanic. I was even given a ride home since the vehicle was kept overnight.Services: General repairs & maintenance, Oil change
We signed up for the lifetime oil change program and have been very happy with services so far! They are so helpful in explaining what needs to be fixed without pushing services. Very personable and appreciate Dave driving me back and forth to work with their shuttle service. All the staff were so kind and helpful.Services: General repairs & maintenance, Wheel alignment, Oil change
Services: Tires, Oil change, BatteryPositive: Professionalism, Quality, Value
Services: Auto engine diagnostic, Air & cabin filter replacement, Tires, Steering & suspension repair, Brake service & repair, Wheel alignment, Brakes, Air conditioning, General repairs & maintenance, Oil change, A/C installation & repairPositive: Professionalism, Quality
Positive: Professionalism, QualityAre more than 15 years I'm going there.The bigger quality is trust. Small or big jobs the common thing is the trust, from diagnosis to suggestions.Services: Wheel alignment, Tires, Steering & suspension repair, General repairs & maintenance, Oil change
Positive: Professionalism, Punctuality, QualityI have been with Parkway Automotive from day one, and with Mike Davidson as a professional mechanic before then. Courtesy and respect are the heart of all who work at Parkway.Ask as many questions as desired and the guys take time to explainWe now have over 510,000 miles on “the” SilveradoServices: Electrical, Tires, Oil change
Positive: Professionalism, QualityParkway is a gem in WLR! Every time I take my Audi there, I am confident they’ll fix what’s wrong and do it with honesty and integrity. They are pretty busy - but honestly, that’s because they are so darn awesome! Shout out to Curtis and AJ, they’re great!Services: Steering & suspension repair, Wheel alignment, General repairs & maintenance, Oil change
Positive: Professionalism, Punctuality, Quality, ValueWorked Directly with AJ at Parkway this past week (8.12.2021) and he was absolutely fantastic! Communicated every step of the way, went above and beyond, and genuinely seemed like he cared about the well-being of my family and myself when it came to the safety of my vehicle. My car unexpectedly wouldnt start, they came and jumped it, took it to the shop, did a complete diagnostic test, oil change, replaced the battery, and even took it to the local dealership to have my lug nuts replaced on my wheels (they needed a key, since they had locks, was never provided a key since the day I bought it). Let's be honest here, nobody has time for a lug nut key for basic tires (probably would have lost it anyway) and it was a major inconvenience I was putting off to have that fixed as well. Not to mention all of this was done within 24 hours, no notice to them, full shop, and came in about $300 less than expected! 100/10 reccomend and will be going to them for all my car needs!! Thank you AJ and Parkway!Services: Brakes, Auto engine diagnostic, Air & cabin filter replacement, General repairs & maintenance, Battery, Brake service & repair, Oil change
Positive: Professionalism, Punctuality, QualityI have been with Parkway Automotive from day one, and with Mike Davidson as a professional mechanic before then. Courtesy and respect are the heart of all who work at Parkway.Ask as many questions as desired and the guys take time to explainWe now have over 510,000 miles on “the” SilveradoServices: Tires, Electrical, Oil change
Positive: ProfessionalismThey do a very thorough inspection on your vehicle first, after that Service Adviser which I had AJ has a print out of things that need replaced and repaired. AJ and I went over the list of repairs and I decided what I wanted repaired. No pressure to used there shop because it's a little pricey but you get what you pay for. Overall I had a great experience with Parkway Automotive I'll be using them again in the future.Services: Brakes, Oil change, Wheel alignment, Steering & suspension repair, Brake service & repair
Positive: Professionalism, Punctuality, Quality, ValueIt is rare to walk into a business for the first time and see four people seated at desks who all make you feel so welcome, so comfortable, and as if you have known them forever. Parkway Automotive gave me all that when I walked into the door for a general maintenance for my car. My technician explained to me their services, the pricing, and made it all easily understandable to me. They provided shuttle service to and from my house with drivers equally as kind and pleasant to be around. Upon completion of the maintenance check, which was the most complete car diagnostic service I have ever seen, they gave me a comprehensive review of what they found, along with the meaning and pricing for each. My car is six years old and I hope to drive it for as long as I can, so Curtis, who was working with me, helped me separate the suggested items into categories from the most important down to those merely suggested so that it made more sense for my budget. We now have an easily affordable “maintenance plan” to get all of it done! I was fortunate enough to met Mike, the owner, who built this incredible business, and told him how impressed I am with not only the business operations, but all the incredible people working with him. His personal story is so compelling I have asked to take my son there to see what hard work, good ethics, and genuine kindness bring to the table of life. It was a very positive experience!Services: Air & cabin filter replacement, Wheel alignment, Oil change, General repairs & maintenance
Services: Oil change, Tires, BatteryPositive: Professionalism, Quality, Value
Positive: Professionalism, Punctuality, Quality, ValueIt is rare to walk into a business for the first time and see four people seated at desks who all make you feel so welcome, so comfortable, and as if you have known them forever. Parkway Automotive gave me all that when I walked into the door for a general maintenance for my car. My technician explained to me their services, the pricing, and made it all easily understandable to me. They provided shuttle service to and from my house with drivers equally as kind and pleasant to be around. Upon completion of the maintenance check, which was the most complete car diagnostic service I have ever seen, they gave me a comprehensive review of what they found, along with the meaning and pricing for each. My car is six years old and I hope to drive it for as long as I can, so Curtis, who was working with me, helped me separate the suggested items into categories from the most important down to those merely suggested so that it made more sense for my budget. We now have an easily affordable “maintenance plan” to get all of it done! I was fortunate enough to met Mike, the owner, who built this incredible business, and told him how impressed I am with not only the business operations, but all the incredible people working with him. His personal story is so compelling I have asked to take my son there to see what hard work, good ethics, and genuine kindness bring to the table of life. It was a very positive experience!Services: Air & cabin filter replacement, General repairs & maintenance, Oil change, Wheel alignment
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