Our Reviews

Average User Rating

4.46 / 5

Rating Breakdown

812

Chris Fray

Apr 19, 2022
2 years ago

Patrick is my service advisor, and I have been taking my vehicles to him for over 29 years. You will not find a more experienced or knowledgeable individual and organization to help you maintain your car properly. I have a 1990 Ford F-150, that I have had for 27 years, and my wife's MDX is an '05 model, and it has over 209,000 miles on it. I know all of the advisors there (A. J. and Curtis), and all of them are capable and superb professionals. If you are tired of taking your car someplace you don't trust, then call Parkway Automotive.

Kyle Ames

Apr 19, 2022
2 years ago

I was making a cross country trip when I experienced some transmission issues. Being from Portland Oregon I did not have the luxury to drop off my car and wait. Parkway was able to look at my car that day and I was back on the road the next. They were extremely helpful and even provided transportation to and from my hotel. I would highly recommend them.

Prairie Grove Church of God

Apr 19, 2022
2 years ago

Back in mid June 2021, my Assistant pastor took 2 churches kids to camp. They were about 20 miles from the campsite to drop them off when he had to stop and fuel up. They had already driven about 200 miles. The fuel pump went out and after getting things sorted with other churches helping get the kids to camp and him a ride back home, I started looking to find someone to have it towed to who could have it fixed within 3 days when I would have to come back down and pickup to get all the kids. The 15 passenger van was full of kids and was needful to bring them all back home. As stated before we live 200 miles away in Northwest Arkansas region. No one could do it in that time frame. When I got referred to try Parkway Automotive they were able to do the work and have it ready for me. They were courteous and made sure they could do everything possible to have it ready for us and they came through. I'm forever grateful and thankful for their professionalism and care.

Keith Fix

Apr 19, 2022
2 years ago

Been bringing cars here for more than a decade. Better service than most, but you're still dealing with human beings, so you have all the good and bad that comes with that. They do a very good job being fair with pricing, make good on their errors, and keep records of car repairs and maintenance schedules. Right now I have a 19 y/o economy car in their shop and I'm waiting to see if they can keep it maintained in better-than-beater condition. So far, all's been well, but we're in new territory with difficult to find parts.

Outdoors Embrace

Apr 19, 2022
2 years ago

Exceptional service.Everything is great with the Ford. Was just passing through Arkansas at that time, but I've told many people about you guys. Never had I had such a great experience from an Automotive place! East coast must just be lacking. I got stuck here in town, but you guys got me back on the road fast and drove me around to get food. I really believe now because of you that customer service comes first. You detailed the issue to me so I could understand and I love that. No other company does that, and it wasn't just one guy there, but your whole team that was extremely helpful.

Amina Olberts

Apr 19, 2022
2 years ago

My car wouldn’t start because I had a dead battery. I called a different automotive service to see if they could send someone out to help me and was informed that they didn’t do that and that I would need to call my insurance company and probably need to get my vehicle towed. Feeling desperate and a little let down, I got on google and found Parkway Automotive. I gave them a call feeling sure I was going to get the same response as the other place. Lucky for me they told me they would be happy to send someone out to jump start my car, and if that didn’t work they would help me get it towed. Parkway Automotive went above and beyond to help me out. Once I got a jump start I drove on over. The people that work there were all polite and professional. Here’s the best part, when my car was ready to be picked up, they offered to send a shuttle to pick me up. While on the phone the gentleman heard my two year old in the background and told me that they could bring my vehicle to me because he totally understood how difficult it would be for me to install then uninstall and reinstall a car seat and deal with a two year old. Thankful for their help and would highly recommend them.

i Ronek

Apr 19, 2022
2 years ago

UPDATE 11/4/21: Replaced wheel bearings, oil changed with 27 point inspection and my car was finished in about 2 days or so (I had planned to leave it a week.) Parkway ran a 27 point inspection and even sent a text with a copy. I now have a better understanding of what shape my car is in. The cost is extremely fair considering the amount of professional service you receive. Parkway Automotive definitely have my business.. I could not recommend them enough.. The only place to have your car serviced in the greater Little Rock area.Original Review:Very knowledgeable and customer service is better than most-if not ALL, large dealerships. They had no problem giving me a quote unlike most mechanics. It was so nice NOT to hear, "Well, I don't know until I get in there." I do understand something else may need to be repaired when a mechanic "gets in there." I would highly recommend Parkway Automotive to everyone needing a reliable mechanic. I was even given a ride home since the vehicle was kept overnight.

Dianne Woods

Apr 19, 2022
2 years ago

It is rare to walk into a business for the first time and see four people seated at desks who all make you feel so welcome, so comfortable, and as if you have known them forever. Parkway Automotive gave me all that when I walked into the door for a general maintenance for my car. My technician explained to me their services, the pricing, and made it all easily understandable to me. They provided shuttle service to and from my house with drivers equally as kind and pleasant to be around. Upon completion of the maintenance check, which was the most complete car diagnostic service I have ever seen, they gave me a comprehensive review of what they found, along with the meaning and pricing for each. My car is six years old and I hope to drive it for as long as I can, so Curtis, who was working with me, helped me separate the suggested items into categories from the most important down to those merely suggested so that it made more sense for my budget. We now have an easily affordable “maintenance plan” to get all of it done! I was fortunate enough to met Mike, the owner, who built this incredible business, and told him how impressed I am with not only the business operations, but all the incredible people working with him. His personal story is so compelling I have asked to take my son there to see what hard work, good ethics, and genuine kindness bring to the table of life. It was a very positive experience!

Larry Smith

Apr 19, 2022
2 years ago

This review is long overdue but my family has been doing business with Parkway Automotive for over twenty years. You should know that anyone you meet from the sales, service, and support teams are very professional and courteous. You will find out that they care about you and are tenacious about the safety and long term drivability of your vehicle. If your looking for the cheapest fix then you probably don't want to go here. However, if your like me, and want to take care of your vehicle so that you can run it as long as possible this is the place to go. Their approach to your vehicle is to inspect and review with you the critical needs, regular maintenance, and additional services to help your vehicle perform better. We have never felt pressured by the sales or service teams to repair something that was not critical to the vehicle. In fact, Curtis, AJ, or Patrick will work with you to develop a plan for servicing regular maintenance items that works with your budget and timing. Mike and his staff have also worked to help those in need and that made a lasting impression on me about where their heart's are. They offer shuttle service locally if you need to drop your car off. They offer electronic payment and means for your to pick up your car or drop it off after hours. In twenty years you are bound to have service work where the parts fail after the fact. Mike and his team provide generous labor warranties and honor the parts warranty on their work. I have seen this a few times and every time Parkway has met or exceeded my expectations. The dollars I have spent there have been well spent and serviced us well. Thank you for setting and maintaining a standard in the industry to earn trust.