Our Reviews
Rating Breakdown
5
839
4
82
3
9
2
16
1
23
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The staff are very friendly.ServicesTires, Air conditioning, Brake service & repairTranslated by Google・See original (Korean)
Simply The Best
Multi vehicles over multiple years and we were happy with services. Honest and always took the time to explain things. Ask for Curtis!
Great staff and honest , transparent and knowledgeable in all transactions. I recommend Parkway Automotive to my friends and family.They go beyond and above for their customers.Sincerely, Debbie BondsPositivePunctuality, Quality, Professionalism, ValueServicesElectrical repair, General repairs & maintenance, Oil change
Car had leaked/used too much oil for over a year. Dealership never found anything, Parkway found it, fixed it, and I was surprised at how small the bill was!! Customer service was excellent!!! Staff was friendly and super helpful!ServicesAuto engine diagnostic
Great experience working with the guys at Parkway! Excellent communication and a very fair price for the services rendered. I'll be returning for general maintenance and any other auto needs that occur.Thanks guys!PositiveQuality, Professionalism, ValueServicesGeneral repairs & maintenance, Battery
Horn and cruise control not working. They did a diagnostic check and determined it was a clock spring issue. They replaced at a fair price and everything works perfectly. Patrick Sweeny provided good communication during the process and couldn’t be more accommodating. Will have all future truck service at Parkway AutomotiveServicesElectrical
First time ever using this company. Everything from start to end was great. The personal attention they give you is far superior to any shop I have used in the last 15 years. Everyone had great personalities and their attention to detail and the customers concerns was so refreshing to find in a shop nowadays.PositiveQuality, ProfessionalismServicesGeneral repairs & maintenance, Oil change
Patrick was great to work with. He was very transparent about what needed to be done and helpful when my car broke down. I think I definitely got the best service and most honest price with parkway automotive.PositiveQuality, ProfessionalismServicesService not listed
Parkway is a gem in WLR! Every time I take my Audi there, I am confident they’ll fix what’s wrong and do it with honesty and integrity. They are pretty busy - but honestly, that’s because they are so darn awesome! Shout out to Curtis and AJ, they’re great!PositiveQuality, ProfessionalismServicesSteering & suspension repair, General repairs & maintenance, Wheel alignment, Oil change
Dropped off our Grand Cherokee for complete 30K checkup and service. Was warmly greeted by A.J.and fully explained all the services suggested and needed. Being I flat tow this vehicle, had all drive train fluids changed. They also did the fuel injection service which I actually notice it running smoother. I am completely satisfied with the work performed and highly recommend Parkway Automotive. Thank you again A.J.PositivePunctuality, Quality, Professionalism, ValueServicesTransmission, Wheel alignment, Air conditioning, Brake service & repair, Battery, Oil change, Service not listed
Performed spark plug change out. Plus oil change. The best part was the 120 point inspection they did on my vehicle to show areas that need to be fixed since it was the first time they had seen the vehicle. The program they use to show the customer is a software program they created and it is very informative-and very user friendly with a smartphone. When the inspection is finished, they send you a text message with a link to click on that includes the breakdown of all the areas inspected. In critical areas, they even show you pictures to illustrate what they are talking about. They even delivered my car back to me at work when finished and offered me a loaner vehicle if I needed it beforehand. Fantastic job and service.
Ciafre (i hope i spelled that right) was AMAZING! He was so unbelievably kind and easy to work with. He was patient with my work schedule, and allowed this to be an easy process. I met one of the managers, maybe owners, as well. Everyone was so friendly. My car is running so nicely now! I appreciate their time. Definitely go to Parkway.PositiveQuality, Professionalism, ValueServicesService not listed
The most thorough inspection I've ever had on my car. I'll definitely be bringing it in for my next service. Have to get all my yellow boxes turned to green! The staff is amazing, hilarious, and super friendly as well. Curtis was so kind, exceptionally knowledgeable, and answered all of my questions.PositivePunctuality, Quality, Professionalism, ValueServicesTires, Auto engine diagnostic, Oil change
Blinded By Service!!I was on my way from Knoxville to Texas when the module that runs my alarm system decided to go batty in a motel parking lot at 11pm in Little Rock. My boyfriend called around from Knoxville the next morning and found Parkway. From that 1st call to the delivery of my car to me the day after, Curtis and all the folks at Parkway were compassionate, competent, and extremely professional. I would recommend this shop without hesitation, as it is rare to find such incredible service these days. Also, even their phone tree is amazing! Thanks so much for helping me to get home so quickly.ServicesElectrical
CALVIN and DIANE W.
Nov 14, 2018
6 years ago
6 years ago
My services were great, I would have given a 5 overall rating but everybody has a little room for improvement.
ALLAN and DEBORAH B.
Nov 6, 2018
6 years ago
6 years ago
I mentioned to the service rep that the extended warranty on my truck was about to run out, so he had the technician thoroughly check everything on the truck that might need to be repaired, and found an oil leak that needed to be fixed, and got the warranty company to pay for the repair, which more than paid for the warranty. Excellent service!
Juilien J.
Nov 6, 2018
6 years ago
6 years ago
Juilien said they have great services.
OUTSTANDING!
Excellent
Every single person I encountered was extremely friendly and helpful! The services they offer are fantastic! Definitely would recommend!
Amazing customer service with great explanation of what my car needs with pictures included. Highly recommend!
Each time I visit Parkway I can believe that there will be quality work performed by all. They are always polite and frank when needed, which to me is a "Magic Combination!" My services are performed by Certified personnel and has always been completed to my satisfaction. I should know, I have a complete repair history with this team. To the Owner, to advisors, to drivers, to shop engineers-"Hats off to you!" You are a Blessing!
ALLAN and DEBORAH B.
Oct 25, 2018
6 years ago
6 years ago
The service at Parkway is always exceptional, and the staff always very friendly, helpful, and understanding.
MYRTIS R.
Oct 20, 2018
6 years ago
6 years ago
Customer Service was awesome because I was Transported to and from the business. The job was performed fast and Efficient. My Vehicle received A Green Rating. The discounts made the services more affordable. I greatly appreciate my Service Partner He was Knowlegeable and Efficient! Phenomanel Job!
ALLAN and DEBORAH B.
Oct 6, 2018
6 years ago
6 years ago
The service reps at Parkway are always wonderful to work with and they work very hard to make everything right. The work done on my vehicles is always top notch, plus they guarantee their work.
Hillary W.
Aug 15, 2018
6 years ago
6 years ago
Hillary said this business is consistent, she likes them, they are nice guys.
DUSTY and LAQUITA E.
Jul 26, 2018
6 years ago
6 years ago
When I brought my Toyota in, the estimated cost was over $300.00 to do the repair/replacement with labor & parts which I was willing to pay. When the mechanic got ready to do the repair, he found that he could access the area to do the repair much quicker than originally thought. My service adviser called me & said the repair was only going to cost me $128.00. This saved me almost $200.00 & reflects the honesty & integrity of Parkway Automotive & their employees.
SUSAN and BOB W.
Jul 19, 2018
6 years ago
6 years ago
This was our first visit to Parkway Automotive. My husband and I were very impressed with the facility and the staff. We had 2 cars serviced that day. The staff kept us informed about the repairs and had both cars ready when we arrived to pick them up. The reports they do on the cars is thorough and understandable. We will start bringing our cars here any time we have a problem or just need the oil changed and will recommend Parkway Automotive to our family and friends. Great experience!
MICAH J.
Jul 11, 2018
7 years ago
7 years ago
I worked in the automotive service industry for 14 years and strived to provide the best service. Patrick and the other service advisors do an excellent job! He meets the timelines, is on target with estimates, repairs are completed properly and efficiently. I choose to bring my vehicles to Parkway because they get it done and communicate efficiently. Mike ,the owner, has assembled a great team and has built a great business! I have recommended Parkway to others and will continue to do so!
Conrad B.
Jun 11, 2018
7 years ago
7 years ago
Conrad said he would recommend the business.
VERONICA G.
Jun 5, 2018
7 years ago
7 years ago
Each time I visit Parkway I can believe that there will be quality work performed by all. They are always polite and frank when needed, which to me is a "Magic Combination!" My services are performed by Certified personnel and has always been completed to my satisfaction. I should know, I have a complete repair history with this team. To the Owner, to advisors, to drivers, to shop engineers-"Hats off to you!" You are a Blessing!
NORBERTO G.
Jun 1, 2018
7 years ago
7 years ago
ThAnkful for a Job Well done, thak you Mike
ALLAN and DEBORAH B.
May 3, 2018
7 years ago
7 years ago
The service reps are great to work with and know what they are talking about, and care about getting everything right. The quality of work done to my autos is always great.
DUSTY and LAQUITA E.
Apr 8, 2018
7 years ago
7 years ago
I had the lower control arm bushings replaced on my 2008 Toyota Avalon. Work was done promptly and on time. Parkway has been doing my service work on my SUV & Avalon for several years. They are always courteous & explain what needs to be done to keep my vehicles in top condition, but I always have the option as to what to do & when to do it. They always give a ride back to home or work when needed.
Micah J.
Mar 27, 2018
7 years ago
7 years ago
Micah said the staff does good work. The cost was a little expensive, but it was worth it.
JOHN and VALORIE H.
Mar 19, 2018
7 years ago
7 years ago
Anyone who has been seriously concerned about their car needs to visit and use Parkway Automotive Serivce. If you have ever wanted or needed a knowledgeable welcoming friendly face, a prompt prioritized on-the-nose list of regular and protective services, a qualified and experienced advisors and technicians, I encourage you to visit Parkway Automotive Services. Parkway has maintained and serviced my family’s variety of vehicles for nearly a decade. To AJ, Mike, Curtis, Kim, and all the others, thank you and I count it a blessing to have found you.
STEVEN and JANICE B.
Mar 13, 2018
7 years ago
7 years ago
For nearly two decades we've trusted Parkway Auto to help us get ahead and stay ahead on the maintenance of our vehicles. Getting behind potentially leaves you stranded someplace - not fun. "Preventative" maintenance is done to PREVENT future issues and breakdowns, and it can extend the life of our cars.
Performing maintenance services proactively feels to some people like it will cost more money. I'm not convinced. Last minute or emergency "on the road" repairs are costly. Besides, my time and mental energy are valuable - I don't want to be burdened with doubting the reliability of our vehicles.
Keeping our vehicles in top running order is important for us to be able to regularly travel for our ministry. One of my roles as a husband is to provide for and protect my wife. I want her to feel safe and to be confident that her car will perform properly. And she appreciates it! Thanks to everyone at Parkway Auto for helping me succeed in this area.
Steven Brown
LARRY and LYNN L.
Mar 9, 2018
7 years ago
7 years ago
I brought my car in for an oil change. It was done by lunchtime, which was really nice and as I was driving home, I realized the windshield had been washed. It's a small detail but much appreciated. Thanks for serving with excellence!
KAYE ( KORKY ) S.
Jan 26, 2018
7 years ago
7 years ago
The entire staff of employees and ownership are respectful of your wishes, provide information to the customer that is totally comprehensive, and they are always Go the extra mile to accommodate your needs.
ALLAN and DEBORAH B.
Jan 11, 2018
7 years ago
7 years ago
The service at Parkway is always great. All personnel are genuinely friendly and very helpful.
Bobby And Brenda P.
Dec 29, 2017
7 years ago
7 years ago
Brenda said she was referred to this business 7 years ago, and she has been a customer ever since. The employees are very professional, explicit in what they recommend for her vehicle, and are the nicest people.
SUZI AND PETER P.
Dec 13, 2017
7 years ago
7 years ago
The staff at Parkway Auto are ALWAYS courteous, extremely knowledgeable, and good at explaining what needs to be done to my car to keep it running it's best! I have a 2005 Explorer with 190,000 miles that I plan to keep for many more years. I bought the Lifetime Oil Change package when I moved to Little Rock two years ago...so glad I did. At each service, we discuss what other items need to be addressed, but no one ever tries to push me into spending more than I had budgeted. Chester is awesome!!! Having someone take the clients to and from work while their cars are being serviced is a wonderful bonus!
AMANDA and MIKE S.
Dec 13, 2017
7 years ago
7 years ago
AJ and the rest of the wonderful people at Parkway take good care of our aging Ford Econoline van-my husband's wheelchair van. We couldn't operate normally without them. Whether it is replacing a starter, an alternator or working on the air conditioning,they do really good and consistent work. Amanda Saar