Our Reviews
Rating Breakdown
5
839
4
82
3
9
2
16
1
23
As always, a wonderful experience! When you use Parkway Automotive you are enthusiastically greeted as you come through their doors. Here’s the thing - it’s genuine! I trust these guys to take care of my car. They are the best I can find in Little Rock!ServicesOil change
I contacted several auto shops in the area before landing on parkway. I called Patrick in the afternoon on a Monday and after having a very pleasant and professional conversation on the phone over the issues my truck was having I happily dropped off my keys. That being said, they were very upfront with me about pricing, but make absolutely sure on the paperwork they give you to give them a price cap or they will overhaul your car!! (Joking of course). I listed a whole line of problems and Patrick assisted me in figuring out what I should focus on. Two days later (as I was not an urgent case) he called me with an attached form of my diagnostic and told me exactly what was wrong. I then let them run a comprehensive vehicle inspection which is worth EVERY CENT. They went through 120 checks on my vehicle, some being photographed, and attached it all in a site I could easily read along with what was urgent, and their recommendations. I was upfront on how I felt about the diagnostic pricing, which I felt was a little steep, and after being explained that they were not just guessing and throwing parts at it so to speak, I paid the diagnostics and took back my truck. I did not have them do the work I needed, as I almost never pay for something I can do myself and an EGR valve was way within my means. They will talk you into always getting parts from the dealership which in the long run makes things much more expensive so getting things done with them I feel will always be pricey. But if you do not know the problem your vehicle is having and you can't figure it out, Parkway is the place to go. Not to mention they have a FREE shuttle to and from your home!PositiveQuality, ProfessionalismServicesAuto engine diagnostic
Parkway is a great outfit. Their customer service and repair are both top notch. They are very professional and friendly. They took care of my issue quickly and did the work well. I would recommend them to anyone looking for a great all around auto service company.PositivePunctuality, Quality, ProfessionalismServicesBattery
Best place to get the job done!
Josh M.
Jul 6, 2021
4 years ago
4 years ago
Parkway is great! They are trustworthy, communicative, detail oriented, and above all friendly. They have a shuttle service and the driver is always friendly and responsible. Patrick is very knowledgeable and always offers ways to improve my truck. They do not pressure you, and offer incentives as well. Highly recommend for standard oil changes or any kind of huge repair needs.
They were so nice and accommodating. I would definitely recommend them to anyone.
Really friendly and personal customer service. I was very pleased with the work on my car and the employees who helped me.
I’ve always been satisfied with the friendly, professional service that Parkway Automotive has provided over the years for my wife and I.
Parkway did just what we asked them to do. They service was excellent. We asked for them to see if they could get our 2000 Buick century started and did. Thanks AJ
Thier customer service is of the best quality. They do a very detailed inspection of ur vehicle and do a amazing job explaining and helping you through the process of getting ur vehicle in its best mechanical condition. I have found my mechanic from this day forward.
Their team made the process of getting my car repaired so much easier than what I’ve seen at other repair shops. Everything from FREE pick-up and return, to the texting platform for communication went beyond my expectations.
Parkway has always given good service. Their staff is the best. I feel I can trust their judgment on what needs to be done to my car.
I came in with a flat and in need of immediate help. Everyone there was courteous, knowledgeable, and professional. I felt like I was family and my tire was fixed in no time. Amazing service from amazing people!
The most thorough inspection I've ever had on my car. I'll definitely be bringing it in for my next service. Have to get all my yellow boxes turned to green! The staff is amazing, hilarious, and super friendly as well. Curtis was so kind, exceptionally knowledgeable, and answered all of my questions.PositivePunctuality, Quality, Professionalism, ValueServicesTires, Auto engine diagnostic, Oil change
It is rare to walk into a business for the first time and see four people seated at desks who all make you feel so welcome, so comfortable, and as if you have known them forever. Parkway Automotive gave me all that when I walked into the door for a general maintenance for my car. My technician explained to me their services, the pricing, and made it all easily understandable to me. They provided shuttle service to and from my house with drivers equally as kind and pleasant to be around. Upon completion of the maintenance check, which was the most complete car diagnostic service I have ever seen, they gave me a comprehensive review of what they found, along with the meaning and pricing for each. My car is six years old and I hope to drive it for as long as I can, so Curtis, who was working with me, helped me separate the suggested items into categories from the most important down to those merely suggested so that it made more sense for my budget. We now have an easily affordable “maintenance plan” to get all of it done! I was fortunate enough to met Mike, the owner, who built this incredible business, and told him how impressed I am with not only the business operations, but all the incredible people working with him. His personal story is so compelling I have asked to take my son there to see what hard work, good ethics, and genuine kindness bring to the table of life. It was a very positive experience!
Services: Wheel alignment, Steering & suspension repairPositive: Professionalism, Quality
Services: Steering & suspension repair, Electrical repair, Wheel alignment
Good customer service and staff has alot of knowledge about cars and parts.Services: Steering & suspension repair, Wheel alignment
Positive: Professionalism, Punctuality, Quality, ValueThe most thorough inspection I've ever had on my car. I'll definitely be bringing it in for my next service. Have to get all my yellow boxes turned to green! The staff is amazing, hilarious, and super friendly as well. Curtis was so kind, exceptionally knowledgeable, and answered all of my questions.Services: Oil change, Auto engine diagnostic, Tires
(Translated by Google) The staff are very friendly.(Original)직원분들이 매우 친절함.Services: Brake service & repair, Tires, Air conditioning
Positive: Professionalism, Punctuality, Quality, ValueThier customer service is of the best quality. They do a very detailed inspection of ur vehicle and do a amazing job explaining and helping you through the process of getting ur vehicle in its best mechanical condition. I have found my mechanic from this day forward.Services: Oil change, General repairs & maintenance
Services: Oil change, Brakes, Wheel alignmentPositive: Professionalism, Quality
Positive: Professionalism, Quality, ValueGreat experience working with the guys at Parkway! Excellent communication and a very fair price for the services rendered. I'll be returning for general maintenance and any other auto needs that occur.Thanks guys!Services: Battery, General repairs & maintenance
Positive: Professionalism, Quality, ValueParkway did just what we asked them to do. They service was excellent. We asked for them to see if they could get our 2000 Buick century started and did. Thanks AJServices: Auto engine diagnostic, Electrical
TOMMY AND MELISSA B.
Nov 19, 2017
7 years ago
7 years ago
We live a good ways away from Parkway Automotive so most of our normal vehicle maitenance (oil changes, tire rotations) are done closer to home however... anything remotely serious we take to Parkway. Their assessments are always spot-on and their work has never failed us. We highly recommend them.
ALLAN and DEBORAH B.
Nov 17, 2017
7 years ago
7 years ago
Extremely friendly and competent service personnel!
DUSTY and LAQUITA E.
Nov 10, 2017
7 years ago
7 years ago
I have been using Parkway many years. Always up front about repairs. Friendly, respectful and on time.
My 17 y/o Yukon (300K miles) was towed to Parkway because it wouldn't start. The tech's analysis was: "Ma'am all it needs is a battery." I said "No Way...that's all?" Could have been huge bill full of unnecessary services, but Parkway did the ethical thing and sold me only what I needed. Kudos to their team -- well-trained and experienced professionals, but, most importantly, trustworthy!
Professional, courteous, and honest auto mechanic services. These guys will explain in lamen's terms what work your car needs and why. 15 years ago they figured out a simple fix on my wife's car when 4 other shops around town had no clue what to do. Great people and great service! Nice clean waiting room and a free shuttle service too. Thanks again from Erin Rowe and Alex Martens.
ALLAN and DEBORAH B.
Oct 11, 2017
7 years ago
7 years ago
The staff at Parkway are always extremely friendly and helpful, and explain everything that needs to be done. They are committed to servicing my vehicle to keep it running for a long time.
Yakira D.
Sep 29, 2017
7 years ago
7 years ago
Yakira said the service was great. The shuttle service canceled. The employees dropped off her vehicle instead.
SUZI AND PETER P.
Aug 21, 2017
7 years ago
7 years ago
Curtis and James and AJ and Chester came through again! Took care of my car quickly and Curtis guided me through which items needed repair now and which could wait. Thanks for exceptional customer service guys!!
VENKATASATYA P.
Aug 11, 2017
7 years ago
7 years ago
The quick turn arround today helped me lot and the curtuis service is good
They have great customer service and the service on vehicles is even better.
DUSTY and LAQUITA E.
Jun 27, 2017
8 years ago
8 years ago
As usual, work was done satisfactory & on time.
JONATHAN and SPRING H.
Jun 19, 2017
8 years ago
8 years ago
I have trusted Parkway to service my vehicles for years b/c of the integrity of the people and the workmanship. Inspections are thorough, communication is honest and respectful, and Parkway stands by the work they do. Are they perfect? No, but if you want keep your vehicle in great shape and interact with trustworthy people throughout the process, look no further. Kudos Parkway!
ALLAN and DEBORAH B.
Jun 15, 2017
8 years ago
8 years ago
The personnel at Parkway are always very helpful and friendly, and work hard to make sure everything is done right.
RUDY and RHONDA G.
Jun 11, 2017
8 years ago
8 years ago
Friendly,great people,service excellent
HARDY and KATHRYN P.
Jun 8, 2017
8 years ago
8 years ago
The service was competent and complete. The car was ready when promised.
RUDY and RHONDA G.
May 27, 2017
8 years ago
8 years ago
Five star service
TERRY and JEWEL E.
May 17, 2017
8 years ago
8 years ago
Relationship with the service reps is the key to good personal service and to the business's success.
ROBERT and DEBRA L.
Apr 26, 2017
8 years ago
8 years ago
A.J. with Parkway could NOT have been nicer or more professional! He was a joy to work with! Also, I have to say that the others I met there were fantastic! Mr. Chester who drove the shuttle service and Kim the receptionist were very nice, polite and such a joy to work with. Parkway will ALWAYS have our business!
CALVIN and DIANE W.
Apr 26, 2017
8 years ago
8 years ago
Satisfied with service.
ALLAN and DEBORAH B.
Apr 23, 2017
8 years ago
8 years ago
Everyone at Parkway is extremely friendly and helpful, and the service is very good.
SUZI AND PETER P.
Apr 8, 2017
8 years ago
8 years ago
Curtis, Chester, AJ...the whole staff at Parkway are super knowledgeable and definitely helpful! My 12 year old Explorer is back in tiptop shape. Thanks to the mechanics and entire team at Parkway!
RICH and THERESA W.
Apr 7, 2017
8 years ago
8 years ago
AJ arranged for a tow truck when my daughters van broke down. I was able to coordinate the entire process from pickup to repair approval and payment over the phone. This is an invaluable level of service for someone who travels for work and has kids that rely on them .
Hillary W.
Mar 25, 2017
8 years ago
8 years ago
Hillary said she was satisfied with the service provided by this business.
AMINAH E.
Mar 19, 2017
8 years ago
8 years ago
I would not take my vehicle anywhere else! Very convenient and great customer service! AJ is wonderful!
Tyronne D.
Mar 7, 2017
8 years ago
8 years ago
Tyronne said they were great, professional and very quick. They got the job done and he would not hesitate to recommend them.
ALLAN and DEBORAH B.
Mar 4, 2017
8 years ago
8 years ago
Can't say enough about the great service and friendly reps in the office!
Kathryn W.
Feb 21, 2017
8 years ago
8 years ago
Kathryn said she had locked her keys and purse in her vehicle and she searched Google for a business that could assist her. She called them and they were there in 15 minutes. She really appreciates their help.
Courtney Z.
Jan 26, 2017
8 years ago
8 years ago
Courtney said they were very attentive and they kept her updated.
ALLAN and DEBORAH B.
Jan 12, 2017
8 years ago
8 years ago
Excellent and friendly service from the service rep. However, I did not see that a $10 coupon I brought in was used.
JAMES AND BRENDA H.
Dec 28, 2016
8 years ago
8 years ago
The staff and the quality of service at Parkway automotive make this business a "go to" location for automotive service.