Our Reviews
Rating Breakdown
5
354
4
10
3
0
2
0
1
2
Honest reliable business...
Great work, nice guys!
Excellent, Friendly staff and professional service!
They were fast, professional, and affordable. Will go back to them for everything with my car!
Friendly and helpful, and if something isn't to your liking, they will always do what's necessary to make it right with the customer. This shop is a must if you live in the Elgin area.
John Zach and their team provide very courteous and professional service at a fair price. I trust them and if they say I need something done I do it. Please give them a chance and you’ll see why I’m a big fan!
This is my favorite auto shop in town. Part of the reason is because it's in walking distance. The real reasons are the customer service and the quality work. I only added the 4* because sometimes prices appear to run a little high for parts. Otherwise, this would be a complete 5* review! At least they don't jerk you around, though. They always give straight up honesty and never try to push unneeded services. Overall, I wouldn't change mechanics.
I received a maintenance estimate from the dealership that said everything listed needed immediate attention with an extremely high associated price. I brought the estimate to J. Murray Auto Service and they went through everything, highlighting what needed work and what didn’t at a third of the cost. They also found a few other things that the dealership missed, like mice eating away at some wires and repaired it. They were very professional and just honest, hardworking people. I highly recommend them to everyone.
John is professional and pleasant, my mother-in-law has used them for years. No one I know has anything negative to say about them and they are very personable. I did this review to thank John for helping me and being an all around good guy.
I found out about J Murray when I got an estimate from another local mechanic shop that made no sense and was very expensive. I started searching for another company and so I gave J Murray a call. They were friendly and they quoted me for the work that was needed and I went with them.They performed the repairs in the time they said they would and I got the car back and it was fine. The car has had other issues and they cared for them as well. They even stated they would stick around a few minutes after closing because I was running late.Good service is a rarity these days so when you receive it you stick with them which is what I'm doing.- E.A.
I am so glad to have a GREAT local independent auto repair shop in my town. For 15+ years, they have performed all my vehicle repairs. I have always appreciated their professionalism, and attention to detail. Trustworthy, honest & friendly. They definitely earned the 5 stars!
No need to look any further if you are shopping for car repair. J Murray is an honest, no nonsense, reasonable, above and beyond service establishment.I called with an electrical issue(aren't they the worst mystery?). Over time my windows, door locks, tailgate release, gas door release progressively stopped working.Zach took down the information, gave me a realistic time frame they could look at it.The day of service John called to let me know the problem and all the steps they took to resolve the issue. AND they heard a sound when they started the car which turned out to be a bad o ring on the power steering pump. I had been dealing with that problem for a while but the electrical issue took precedence. He told me the price which was more than reasonable to fix everything.I was back on the road by the end of the day with what felt like a new car.A week later John followed up to make sure the problem was resolved. And on a 19 degree morning, I was glad to report all was well.The Customer Service, care and work ethic at J Murray Auto is outstanding.