Our Reviews
Rating Breakdown
5
298
4
10
3
2
2
2
1
8
There are few good honest car repair businesses these days .I find an unbelievable amount dishonest and greedy .here at Alex's you'll find helpful cordial knowledgeable people who care about your needs . reasonable prices for a job well …More
Best German car fixer in town
Great response on all work done to my vehicle
Critical: Professionalism, Punctuality, Quality, Value
Needed a small electrical component programmed and they said they would do it and scheduled my appointment. I drove an hour for them to tell me they couldn’t actually do it. A poorly run business with seemingly zero regard or sense of responsibility for their customers. Did not get an apology.
Services: Computer diagnostics, Electrical, Electrical repair
This place is great. If you have a German car... go here ESPECIALLY instead of the BMW dealership. Alex's Garage has saved me thousands of dollars in bogus recommendations and all of my cars are in good hands.
Positive: Professionalism, Punctuality, Quality, Value
Thank you, Alex and Douglass! We appreciate your exceptional customer service, knowledge, and skills maintaining our BMW. We feel very fortunate to have found such honest and competent mechanic/technicians. We are happy to recommend your shop.
Services: Battery, General repairs & maintenance
I normally don’t do this but here is a bad review, dropped my 05 Volkswagen Jetta off about a week and a half ago 6-21-21 and they told me they would call me after they found out what was going on with it, hours later I called them for them …More
Services: Exhaust, Steering / Suspension, Air conditioning, Body & Trim, Tuning, Clutches & transmissions service & repair, Painting, Oil change, Electrical, Transmission, Brake service & repair, Supercharger/blower/turbo installations, Motor building, Brakes, Electrical system service & repair, Interior vacuuming, Suspension/lowering & lift kits, Auto detailing, A/c installation & repair, Tires, Check engine light diagnostic, General repairs & maintenance, Computer diagnostics, Engine repair, Abs service & repair, Electrical repair, Wheel alignment, Auto glass services, Battery, Car waxing, Vehicle maintenance, Carburetor cleaning, Air & Cabin Filter
Positive: Professionalism, Punctuality, Quality, Value
Definitely not going back there. I could go into detail, but that's all I'm going to say....
Service: General repairs & maintenance
NEW
Critical: Professionalism, Quality, Value
We went to Alex’s Garage when our Q7 started making a loud knock. They replaced a very expensive part that did not stop the knock. We reported it to them immediately that it was not resolved, and when we had enough money to make another …More
NEW
Positive: Professionalism, Punctuality, Quality, Value
NEW
Definitely not going back there. I could go into detail, but that's all I'm going to say....
NEW
Cheap, fast, and reliable. They use quality parts and oil, and are great to work with.
NEW
Knows their stuff! Great people and fair prices.
NEW
A great German car repair shop. Very helpful customer service.
A great German car repair shop. Very helpful customer service.
Positive: Professionalism, Quality
It's hard to find a mechanic shop that's honest, but these guys are. I bought a car from them and they were up front about what still needed to be done on the car. (nothing major) Only shop in town to bring your car to.
Very friendly too.
NEW
Positive: Professionalism, Quality
It's hard to find a mechanic shop that's honest, but these guys are. I bought a car from them and they were up front about what still needed to be done on the car. (nothing major) Only shop in town to bring your car to.
Very friendly too.
It is no longer there.
Services: Vehicle maintenance, Air conditioning, Brakes
Positive: Quality
Services: Engine repair, Vehicle maintenance, General repairs & maintenance, Check engine light diagnostic, Computer diagnostics
Positive: Professionalism, Quality
Services: Steering / Suspension, Vehicle maintenance
Positive: Professionalism, Punctuality, Quality
Services: Brakes, Computer diagnostics, Check engine light diagnostic, Oil change, Vehicle maintenance
Positive: Professionalism
Positive: Professionalism
Excellent
Services: Computer diagnostics, Oil change
Friendly and honest.
Service: Computer diagnostics
Positive: Professionalism
They did a thorough job efficiently and politely, and kept us informed along the way.
Service: Vehicle maintenance
First time using Alex's Garage. Exceeded my expectations. Was notified on every aspect of the service on my Audi through the service window. No surprises. Very professional and service was top notch. I will be taking my Audi back to Alex's if anything else is needed. Thank you AG!!
Positive: Professionalism, Quality
I have been very impressed with the professionalism and accommodations made by Alex’s staff. They solved a few minor issues in innovative ways. And did some great major work. Very understanding people. Their texting function when they are …More
Positive: Professionalism, Quality, Value
I love this shop, knowledgeable staff personable and they work with your schedule during these crazy times. They even check up after to make sure maintenance was up to par. Thank you Alex and all the guys down there for providing a trustworthy service!
They did an amazing job. He listened to my concerns that other German auto places did not. He fixed my all my benz's problems and then some. Extremely knowledgeable and very nice.
Super polite and very good service in a timely manner. I'll be bringing my Jetta back whenever I need to. 🤘
Positive: Professionalism, Punctuality, Quality
I had a co-worker recommend this shop and I am sure glad he did. Eddy was very professional and easy to communicate with. Repair prices were in line and not excessive. If you have a mini cooper in Eugene this is the shop to take it to. Made …More
Friendly and honest.
We have been taking our two VW Eurovans to Alex's for years. They are friendly, very professional and are highly skilled mechanics . Matt Conner specializes in Eurovans and is a pro! Whatever the problem, Matt persists until solved! Alex's goes the extra mile for their customers!
Positive: Professionalism, Punctuality, Quality, Value
We brought in our old Passat for a simple repair and were given perfect service at a fair price. Friendly, speedy, and professional.
Positive: Professionalism
They did a thorough job efficiently and politely, and kept us informed along the way.
Positive: Quality
Positive: Professionalism
Positive: Professionalism, Quality
Positive: Professionalism, Punctuality, Quality, Value
Quick and easy. We had to hang out while our vehicle was serviced, it was only 45 minutes for an oil change and inspection. An overall good experience. Thanks Eddie.
Amazing service, great costumer service, detailed explanations, and fair prices! I love Alex’s Garage never do I feel like it’s a chore getting my car taken in when it’s with this place. If you are a European car enthusiast this place is a must for your car tbh.