Our Reviews
Rating Breakdown
5
615
4
20
3
6
2
2
1
16
Nice concept & Place They just lack experts wasn’t able to figure out how to unloose my bolt on my car so I just left wasn’t charge which was a good thing. Manager/owner seems easy going. Good customer service on his part. If you know what your doing why not go here fix it yourself.
Mark was extremely helpful and knowledgeable throughout the whole process of getting maintenance done on my car! I felt as though he emphasized the services which were most important without trying to sell unnecessary services to me. Overall a great experience and would definitely recommend Bothell Way Garage to others!
I was so glad a coworker referred me to these guys. They were able to see my car quickly and had the major engine repair done in less than two days! They gave me a very competitive price compared to the dealership and explained the issue to a detail I could understand. Glad to have my wheels turning again and my wallet still intact, thanks Bothell Way Garage!
These guys have the reviews that they have for a reason! Awesome team over here. Jared and Mark were amazing. It was very quick and they kept me updated and gave me an accurate quote and didn't perform repairs until the go ahead was given. They let me know what was needed and what will need to be looked at soon. Would recommend them to everybody for sure
Just want to preface by saying that Mark was very kind and patient and it was clear he was very knowledgeable and passionate about his work. Prior to my visit here, I had gone to a few other auto repair shops for the same diagnosis work so I could receive quotes from different places and be able to assess each location’s costs, integrity, attention to detail, etc., and all those other places provided this diagnosis service free of charge. When I called Bothell Way Garage and set an appointment for a diagnosis, there was zero mention of any charges. When I was dropping off my car on the day of the appointment, still there was no mention of any charges. Only after all the work was done and I was called in to pick up my car, I was suddenly told there would be a $170+ service charge. I was admittedly quite surprised, especially given that $170 is no small amount and I was led to assume that there would be no charges. I acknowledge that I was not proactive in inquiring about it when making the appointment, but I firmly believe it’s still the responsibility of an honest business to be fully transparent and inform their customers of what they will be paying, regardless of whether or not the customer asked for specifics. I appreciated that Mark sent a text message following up after the diagnosis work, but when I responded with my thoughts I’ve laid out in this review, I never heard back.
Had these guys tune up my 99 4Runner when I first bought it a while ago. They were able to fix some leaky gaskets + change out the plugs and wires. Been about a year and the car has been running great with no engine troubles at all. Pricing was fair and these guys are knowledgeable - definitely recommend
Mark, Jared, and the gang at Bothell Way Garage have always provided me with outstanding service! Most recently, they quickly diagnosed and fixed a problem with the heater core in my F150. I've been going here for years and they always stand behind their work. Very friendly and honest. Highly recommend.
Excellent service. Fixed my truck's heater fast and for a great price. Even laid out suggested maintenance for my old daily driver. All without making feel even a little worried. Even checked in about a week later to see if I had any complaints. Of course I didn't. Great place and will be back for those suggested repairs in no time.
I usually take my truck to the dealer for repairs, but recently started looking of a new mechanic. Bothell Way Garage was a great choice. Positive experience starting from our initial phone conversation to delivery. Mark's customer service skills and expertise along with his professional staff won my trust. I truly believe that any of my vehicles would be in good hands at Bothell Way Garage. Thank you!
Honest people here.They always do a great job.
NEW
Honestly if you want a straight forward mechanic go talk to mark. This guy will give it to you straight forward. No bs and at a good price all you cam ask for.
Positive: Professionalism, Punctuality, Quality, ValueThis shop is amazing Mark! Mark was so friendly and genuine. It's always hard to find a shop to trust so it's such a relief to have found this place. I will never go anywhere else! Thank you!Service: General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, ValueEvery time I need help with my car these guys are so wonderfully helpful! They are so nice and always try give me advice like I were family. One time I though I needed new brakes because they were squeaking sometimes, and they let me know that my brake pads were still at about 70% and don't need to be changed.They told me how I could fix the noise if I really wanted to, the cost and the labor, and that in all honesty it wasn't really necessary to spend the money on it unless I really wanted to. No up-sales, no shadiness, just honesty and kindness.I would highly recommend them, they are great to deal with!Services: Brakes, Wheel alignment
Service: General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, Value
Positive: Professionalism
Positive: Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Mark is the man!
Great place. Good people, fair prices.
Great customer service and accommodating. Feel fortunate to have found this place.
Was recommended this place after my own debacle with my car, NICEST guys, had me out in no time.
Unbelievable customer service for my son's truck...my son Carson is a big fan of this shop
These guy's are great. Very honest and reliable shop! Owner's excellent to work with. 👍
Bothell way garage keeps my acura running tip top, service is great and I feel that staff is honest and friendly.
Mark was really nice changed my lights and diagnosed my car for free. Definitely coming here again. Big thumbs up!
This shop is amazing Mark! Mark was so friendly and genuine. It's always hard to find a shop to trust so it's such a relief to have found this place. I will never go anywhere else! Thank you!
Brought my van down here a few months ago and they were great. Mark even called me at the end of the day to keep me updated. I'll be recommending them to other people in the future.
Nice group working there. I wasn't sure what was wrong with my car at all but they were able to get it fixed and running the same day. Would recommend to friends!