Our Reviews


Average User Rating

4.19 / 5

Rating Breakdown

5
190
4
16
3
4
2
2
1
14

Apr 28, 2022
2 weeks ago

Apr 27, 2022
2 weeks ago
I had a wonderful experience! Mike was very professional and attentive. All findings were documented, photographed then sent to me via text for my approval before repairs began. Price quotes were also sent so there were no surprises. I …More

A
Apr 25, 2022
3 weeks ago
Very pleasant experience: Paul was very responsive to worrisome notification that something may be wrong with my engine. Was able to bring car in right away & have inspection done within 24 hrs. Very kind people! Services: General repairs & maintenance, Vehicle Inspection, Oil change

Apr 10, 2022
1 month ago
I had some antifreeze puddling under my car and another shop replaced my entire cooling system and I was still having a drip. No over heating or anything but I didn’t want it to lead to that. Brought my car back and forth about 5 times. …More

Apr 3, 2022
1 month ago
Services: Tires, General repairs & maintenance, Oil change Positive: Punctuality, Quality, Value

Mar 24, 2022
1 month ago
Services: Transmission repair, Brakes, Brake service & repair, Air & cabin filter replacement

Mar 24, 2022
1 month ago
I had a great experience here with a fast turnaround. After I dropped off my Jeep at East Rock Auto, I received a text message later that same morning with a link to a full inspection report and the option to approve or deny an itemized …More

Feb 24, 2022
2 months ago
My wife's name is on this review but it was my car that was serviced. It should read Joel Allison. …More

Feb 24, 2022
2 months ago
East Rock Auto has been always courteous, thorough and fair. They will give you a printed report of the condition of your vehicle, with photos to support the description and their recommendations. They are consistently helpful, whether to give advice or by completing the work. Service: General repairs & maintenance

Jan 24, 2022
3 months ago
Positive: Professionalism, Punctuality, Quality I appreciate that East Rock Auto is punctual, professional, keeps me updated via text message and always gives me the opportunity to accept or decline individual charges. Service: General repairs & maintenance

Jan 24, 2022
3 months ago
They did a great job, both with installing by a catalytic converter cage and doing the necessary maintenance. Everyone was tremendously helpful! Service: General repairs & maintenance

Jan 24, 2022
3 months ago
Positive: Professionalism, Punctuality, Quality East Rock auto was professional and timely with my car repair when my catalytic converter was stolen. They communicated with my insurance company, kept me informed and had the job done within a few days. Would not hesitate to recommend! Services: Auto engine diagnostic, General repairs & maintenance

Dec 24, 2021
4 months ago
Positive: Professionalism, Quality, Value The team were thorough and prompt with the estimate and timely with the necessary repairs I’m traveling and greatly appreciated their input and efforts and reasonable charges Thanks again guys. Services: Brakes, Oil change, Brake service & repair, Auto engine diagnostic

Dec 24, 2021
4 months ago
Positive: Professionalism, Punctuality, Quality, Value Had to get my alternator replaced - had the car towed to East Rock Auto, and the next day it was fix. Great Service- they even text a couple of days later to check to see if everything was ok..

Dec 24, 2021
4 months ago
Positive: Professionalism, Punctuality, Quality, Value I really enjoyed my time working with East Rock Auto Repair. I was given options and I felt so comfortable making a decision. I have a Mercedes-Benz and Mike was very knowledgeable. I will definitely return!

Dec 24, 2021
4 months ago
Positive: Professionalism, Quality, Value I have taken my car to East Rock Auto twice and both times have been a good experience. The woman who works reception is helpful, patient and kind. Mike and staff do a great job on auto repairs and check up on your after to see how your car is running. I highly recommend for an honest shop to take your vehicle. Services: Auto engine diagnostic, Oil change, General repairs & maintenance, Brake service & repair

Nov 24, 2021
5 months ago
Positive: Quality

Nov 24, 2021
5 months ago
Services: Exhaust, Oil change, General repairs & maintenance Positive: Professionalism, Punctuality, Quality, Value

Nov 24, 2021
5 months ago
Services: Battery, Brake service & repair, Wheel alignment Positive: Professionalism, Punctuality, Quality

Nov 24, 2021
5 months ago
Positive: Professionalism, Punctuality, Quality, Value Mike and the entire staff were great as always. Their professionalism is unmatched. My wife and I always appreciate their honesty and hard work when we go there Service: General repairs & maintenance

Nov 24, 2021
5 months ago
Positive: Professionalism, Punctuality, Quality Mike and the group at East Rock Auto are great. They took the time to investigate issues with the car and even followed up with me after the appointment. Superb! Services: Tires, General repairs & maintenance

Nov 24, 2021
5 months ago
Positive: Professionalism, Punctuality While visiting from out of town, I was recommended East Rock Auto for a steering issue with my car. They evaluated my car immediately and were able to quickly diagnose the problem, order parts, and fix it in a few hours. Service: Steering & suspension repair

Nov 24, 2021
5 months ago
Positive: Professionalism, Punctuality, Quality, Value The service I received at East Rock Auto was amazing! I have had my car in their shop a couple of times and have walked away from there with a smile, because they are friendly, efficient and trustworthy. I will definitely be taking my car here for its future maintenance and I highly recommend you do too! Service: General repairs & maintenance

Ed B.
Nov 11, 2021
6 months ago
Brought my Prius 2009 in to get the CCM CAT shield installed (basic model) at 8:30am. Was out of there by 12pm. Good service and fair prices. At the front desk is Leann and she's very nice to talk to and coordinate with.

Oct 24, 2021
6 months ago
Service: Electrical repair Positive: Professionalism, Punctuality, Quality

Oct 24, 2021
6 months ago
Service: General repairs & maintenance Positive: Professionalism, Punctuality, Quality, Value

Oct 24, 2021
6 months ago
Service: General repairs & maintenance Positive: Professionalism, Punctuality, Quality, Value

Oct 24, 2021
6 months ago
Services: General repairs & maintenance, Oil change, Wheel alignment Positive: Value

Oct 24, 2021
6 months ago
Always pleased with the service; very professional at all times, great staff. Recommend them highly. Services: Air & cabin filter replacement, Tires, Air conditioning, Oil change, General repairs & maintenance, Wheel alignment

Oct 24, 2021
6 months ago
Positive: Professionalism, Punctuality, Quality, Value Nice experience . Not sure if I already left a review but I wanted to be sure to say that the service was quick efficient and affordable even though I had to get a lot of work done… it was very fast . I was back on the road in 2 days or less. Mike the owner /main contact and Lianne at the front are fantastic

Sep 24, 2021
7 months ago
Services: Oil change, Brake service & repair Positive: Professionalism, Punctuality, Quality, Value

Sep 24, 2021
7 months ago
Excellent service, excellent advice, excellent people: can't recommend East Rock Auto highly enough. Services: Tires, Brake service & repair, Brakes, General repairs & maintenance, Auto engine diagnostic, Steering & suspension repair, Oil change, Engine repair, Wheel alignment

Sep 24, 2021
7 months ago
Positive: Professionalism, Punctuality, Quality I’ve gone to them multiple times and they always knock it out of the park! Services: Steering & suspension repair, Tires, Engine repair

Sep 24, 2021
7 months ago
Positive: Professionalism, Punctuality, Quality, Value Paul and Mike are the BEST!!! Their analysis is always spot on and their communication is GREAT. They send information for your review BEFORE they do any work so if you have questions you can ask. I HIGHLY recommend East Rock Auto …More

Sep 24, 2021
7 months ago
Positive: Professionalism, Punctuality, Quality My rear breaks were not functioning on Monday night, called them Tuesday morning & they got me in immediately & my car was ready that afternoon. They were quick, helpful, professional & followed up the next day about how my car was doing. Highly recommend & I will be returning for future repairs! Service: Brake service & repair

Sep 24, 2021
7 months ago
Positive: Professionalism, Punctuality, Quality From the first call to the pick-up they were incredibly personable and helpful. Their system for reporting their findings is incredibly detailed and comprehensive. I ended up needing my entire fuel pump replaced and they did it so quickly …More

Sep 24, 2021
7 months ago
Positive: Professionalism, Punctuality, Quality, Value As a woman, I'm usually hesitant to go to auto shops because they are notorious for pressuring women to get unnecessary work done. I really appreciate East Rock Auto because that is very much not the case. They are very clear and precise …More

Aug 24, 2021
8 months ago
Positive: Professionalism, Quality, Value Excellent service. The staff was very friendly overall, and I trusted them with my car immediately. Their inspection process/website is easy to use and understand, and provides a more clear understanding of your car’s problem than any other …More

Aug 19, 2021
8 months ago
Services: Transmission repair, Brakes Positive: Professionalism, Punctuality, Quality, Value

Aug 10, 2021
9 months ago
Positive: Professionalism, Value I just plain trust these guys. They are honest, decent, friendly and do great work for reasonable prices. As a woman walking into an auto repair shop I am always concerned about the ‘pink tax’ (getting ripped off by men in the trades …More

Aug 5, 2021
9 months ago
Services: General repairs & maintenance, Oil change Positive: Professionalism, Punctuality, Quality

Aug 5, 2021
9 months ago
Positive: Professionalism, Punctuality, Quality I’ve been taking my car here for over 2 years and have no plans of going anywhere else. They are honest, fair, and clear about what should be done and what NEEDS to be done. They’ve always been able to fit me in for emergencies and I don’t think I’ve ever had to leave my car for more than a day. I highly recommend!! Services: Electrical, Transmission repair, Oil change, Air & Cabin Filter, Wheel alignment, Brake service & repair, A/c installation & repair, General repairs & maintenance

Jul 20, 2021
9 months ago

Jul 13, 2021
10 months ago

Jul 13, 2021
10 months ago
Service: Air conditioning Positive: Professionalism, Punctuality