Our Reviews


Average User Rating

4.79 / 5

Rating Breakdown

5.00
203
4.00
5
1.00
13

Eric Pennala
May 15, 2020
1 week ago
Great service at a fair price!

Eric Pennala
May 15, 2020
1 week ago
Great service at a fair price!

May 12, 2020
1 week ago
great service and very personable.

May 9, 2020
2 weeks ago
Positive: Professionalism Jamie is a well certified technician. He sets the tone in his shop to ensure every repair is done to manufactures specifications. What I enjoy about Jamie most is his honesty. If he encounters a manufacture and/or make that he isn't …More

May 9, 2020
2 weeks ago
Best customer service I've had from a business in general. They did a wonderful job repairing my car and when I needed something else replaced the day I picked my car up, they took the car back AND even gave me a ride to Autozone to get a …More

May 2, 2020
3 weeks ago
Positive: Professionalism, Punctuality, Quality We were new to town and had to look up a mechanic online. This place had great reviews so we decided to take our car here. We were very pleased with the work that was done and how friendly and professional the staff was. If you need a great mechanic this is the place to bring your car.

Apr 25, 2020
4 weeks ago
Positive: Professionalism, Quality, Value Montana was very helpful and kept me informed. The price was fair and they got the work done quickly. Definitely recommend to anyone who needs auto repair.

Apr 16, 2020
1 month ago
Positive: Professionalism, Quality, Value

Apr 16, 2020
1 month ago
Has concistently provided excellent vehicle repair and customer service. Great communication of issues with your vehicle, priority of services that are needed now or can wait, and progress of your vehicle repair. I have never felt over …More

Apr 16, 2020
1 month ago
Positive: Professionalism, Punctuality, Quality, Value West Richland Auto Repair was recommend by a neighbor. They were very friendly, kept me up to date on the costs, what needed to be done and when my vehicle would be ready. I will visit them again for all my vehicle repairs.

Apr 16, 2020
1 month ago
I have been taking all my vehicles into West Richland Auto Repair for several years now, and am very satisfied with their service. They always perform quality work, back it up with 2 year warranty, get the work done on time, and never have …More

Apr 16, 2020
1 month ago
Positive: Professionalism, Quality, Value Been a customer for years and will be for years to come. They continue to provide great service!

Apr 16, 2020
1 month ago
I have been using West Richland Auto Repair for several years now. Switched to this shop when I found out they could perform dealer maintenance and repairs. The shop is thorough and keeps me updated on maintenance due and upcoming. Recommend this shop.

Apr 16, 2020
1 month ago
Positive: Professionalism, Quality We appreciate the quality of their and adherence to social distancing during these challenging circumstances.

Brad M.
Mar 23, 2020
2 months ago
I'm new in the Tri-Cities and didn't know where to take my car. I asked around to my father-in-law's circle of friends and they all recommended West Richland Auto, even the guys who normally work on their own cars. That was all I needed. We've been thrilled with our service. They also recently saved me a ton of money over what the dealership wanted related to "add-on" services connected to a recall. West Richland Auto is the place to go.

Mar 22, 2020
2 months ago
- Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More

Mar 16, 2020
2 months ago
Positive: Professionalism, Punctuality, Quality I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Mar 16, 2020
2 months ago
Positive: Professionalism, Punctuality, Quality, Value I've always had great service from the team at West Richland Auto Repair. They are professional and thorough. I had an issue with my Audi leaking coolant, they diagnosed the issue as well as a multi point inspection throughout the vehicle …More

Mar 16, 2020
2 months ago
Positive: Professionalism, Punctuality, Quality, Value recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and …More

Mar 16, 2020
2 months ago
I would highly recommend this shop, in fact I already have to multiple people. They were very professional and knowledgeable. The quote ended up being a bit more than I was hoping to spend so they gave me a detailed inspection form for me …More

Mar 16, 2020
2 months ago
Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More

Mercedes Sandgren
Mar 9, 2020
2 months ago

Eric Smith
Mar 6, 2020
2 months ago

Jennifer Klymyshyn
Mar 6, 2020
2 months ago

Rick Wilmoth
Mar 6, 2020
2 months ago

Grant Bachaud
Mar 6, 2020
2 months ago

Mar 6, 2020
2 months ago
Positive: Professionalism, Punctuality, Quality, Value I have to recognize that these guys are knowledgeable, professional, and their prices competitive. Thank you West Richland Auto Repair!

Mar 6, 2020
2 months ago
Positive: Professionalism, Punctuality, Quality, Value recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and the repair was done fast. In comparing pricing, WRAR was very competitive and very easy to work with. Without a doubt, a very good and honest operation and the repair qualities are second to none. It is clear that the techs. are well trained and very professional. I have worked 44 year for a major Automobile and engine manufacturer, dealing with dealers and customers all over NA my entire career. This is the type of operation we strive to get and I can recognize operations that have true value all the way through their operation. I have never given a 5 Star review since most businesses rarely deserve but in this case it was earned. I also have a lot of children which means a lot of vehicles and I will have no reservations of putting their automobiles in the hands of the techs and management of West Richland Auto Repair

Greg Arthur
Mar 5, 2020
2 months ago

Craig Williamson
Mar 5, 2020
2 months ago

Feb 28, 2020
2 months ago
Positive: Professionalism, Punctuality, Quality I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Feb 25, 2020
2 months ago
Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The shuttle service is wonderful! I was able to drop off and pick up my car with no hassles and stress! Staff is professional, courteous and helpful. I have recommended them to friends and coworkers after my last car repair.

Feb 20, 2020
3 months ago
Positive: Professionalism, Punctuality, Quality, Value always helpful and fixing whatever needs done .

Feb 16, 2020
3 months ago
This isn't the first time I have used West Richland Auto - they are still great! Here's a recap of my last trip: …More

Feb 6, 2020
3 months ago

Feb 4, 2020
3 months ago
This isn't the first time I have used West Richland Auto - they are still great! Here's a recap of my last trip: I called a week ahead to schedule an appointment or drop off for my car which needed new struts. I have a new job with not a lot of time off, one car, and can't have my family drive me everywhere for work. I discussed this with Montanna, who not only cares for you as a customer, but as a person too. She was also available to text on her work phone which made communication easy for me since I was at work (normally I call). I've enjoyed all of our talks! What I didn't know is that she took note and balanced what I needed and their workload from just a friendly talk of me telling her how happy I am with my new job. She knew I needed my car - I dropped my car off after hours on Wednesday and it was ready Thursday! I thought I would have to wait until Monday, so I was prepared for that. She also contacted me on Thursday when my car was done, but I wasn't able to pick it up at that time because I was recovering from surgery. But, I appreciated their hard work making sure my car was ready for me! For Before/After Hour drop off West Richland Auto has a packet you fill out, place your keys in, then drop into their drop box. I liked this because I get off of work at the same time they close. Their location also doesn't make me worry about my car getting broke into; I feel safe leaving my car there at night. On Friday, when I picked up my car, Jamie and Montanna were their to greet me. I always like chatting with them. I feel safe, see their hard work, and honesty. Those gals won't let you get the runaround about your vehicles like I have had at other places. Usually, I go get my car looked at and play dumb to see what the guys try and tell me. If they lie, I leave! West Richland Auto NEVER talks down to you no matter your gender or which employee you talk to. I have talked to the owner and mechanics there also - every time I get the same answer - no lies! Everyone their is very knowledgeable. Their staff is certified and use domestic material instead of cheap import. They even met a quote I got from a different company that changed my tires. I highly recommend West Richland Auto to people!

Feb 4, 2020
3 months ago
The people are so friendly and accommodating. Car was in and fixed in no time. I was given a quote for repairs so no surprises. I will definitely use them again if needed.

Jacob Tassin
Jan 30, 2020
3 months ago
Great customer service, work done in a timely manner and very knowledgeable staff all around. I would most definitely take both my vehicles here again for future service/work.

Jan 17, 2020
4 months ago
Excellent service on all our vehicles, shuttle you home and pick you back up to your car. Also family friendly, children's play area and snacks.

Jan 16, 2020
4 months ago
I have been taking my 2015 Ford Edge to WRAR since I bought the car in 2017. I am always so welcomed when I come into the shop and I trust everyone with my vehicle there. I have never once been disappointed. I also love how they have toys …More