Our Reviews

Moving to the Tri-Cities somewhat recently, one of my biggest concerns in finding new services was locating an auto repair shop as competent/ethical/communicative/fair value as my Seattle fave. After trying a neighbor's recommended mechanic and not loving it, I gave West Richland Auto Repair (WRAR) a try based on its Yelp reviews. The five-star reviews are well-deserved. I initially took my car to WRAR for an oil change and check-up. I was impressed by the team's friendliness and efficiency and the waiting area's cleanliness. They texted me a full status report of the condition of my car, prioritizing items needing repair by color and with estimated pricing. We agreed on what to do that day and what to save for another time. My car was ready for pick up around the time they'd originally estimated. Given the great communication with WRAR and the reasonable pricing, I chose to have them complete a major repair. They did a great job, finished within the parameters they'd originally set despite the record-breaking heat and followed up a week later to see how everything was working. West Richland Auto Repair is now my go-to for all things car. Questions about where I should take my car for a windshield repair? I called them for a recommendation. Same with a trailer hitch installation. Super helpful!

Services: Electrical repair, Electrical Positive: Professionalism, Punctuality, Quality, Value

Services: Electrical, Electrical repair Positive: Professionalism, Punctuality, Quality, Value

Service: General repairs & maintenance Positive: Professionalism, Quality, Value