Our Reviews

Average User Rating

4.79 / 5

Rating Breakdown

374

Erin Jean

Jan 23, 2021
3 days ago

Positive: Professionalism, Quality, Value

Joe Schroeder

Jan 22, 2021
3 days ago

Al Lillehaug

Jan 22, 2021
3 days ago

Allen Lin

Jan 22, 2021
3 days ago

Rena Jones

Jan 22, 2021
3 days ago

Amanda Espinosa

Jan 22, 2021
3 days ago

Jordan Warner

Jan 22, 2021
3 days ago

Chuck Lopez

Jan 22, 2021
4 days ago

Update: Had anther great experience with new 2020 2500 Cummins Ram Jan 2021 for routine maintenance, Thank you all again. …More

Eric H.

Jan 17, 2021
1 week ago

I was thoroughly impressed with the professionalism and quality work performed on my 2002 Jeep. My car drives like it's brand new. For 7 years, I was taking my Jeep to a place that didn't even come close to the comprehensive diagnostics that these guys performed. I found the price reasonable for the amount of work they did. There's a reason why this place is constantly rated high.

Paula Nolte

Jan 15, 2021
1 week ago

Phone calls and interaction with staff were kind, helpful, professional, friendly, and expedient. Service was 1 day and repaired car was test driven twice by different staff. I had a follow up call to check on our repair after we drove …More

e nemeth

Jan 12, 2021
1 week ago

Positive: Punctuality Professional. Reliable. You can trust them with your vehicle. They even call you weeks later after the service to check in and see how things are going! They treat you like family and know how important good service is to the customer.

Sean Smith

Jan 4, 2021
3 weeks ago

Positive: Professionalism, Punctuality, Quality, Value

Andrew Day

Dec 16, 2020
1 month ago

The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and it's never smelled so good. It's my first choice for car repair in the Tri-Cities.

Bs fishtanks

Dec 14, 2020
1 month ago

Positive: Professionalism, Punctuality, Quality, Value First off I have to say the customer service is outstanding! Not only are they very thorough they communicate the whole way through the process. I feel completely safe bringing my vehicle in to be serviced and never feel like …More

Carrie Brocx

Dec 12, 2020
1 month ago

West Richland Auto Repair came highly recommended by a friend and they definitely lived up to the hype. This is my second time using their services and they were quick Fair priced and friendly as always.

Linda Gibson

Dec 11, 2020
1 month ago

Charles Hamack

Dec 11, 2020
1 month ago

Greg Arthur

Dec 11, 2020
1 month ago

Mercedes Sandgren

Dec 11, 2020
1 month ago

Robert Fox

Dec 11, 2020
1 month ago

gayle wilson

Dec 5, 2020
1 month ago

Positive: Professionalism, Punctuality, Quality, Value

Erica

Dec 5, 2020
1 month ago

Positive: Professionalism, Quality Really blown away by the service here. Fantastic communication every step of the way, very reasonable prices. The free 34 point inspection was fantastic on top of everything else! They include photos and comments in the inspection as well. Will definitely be coming back.

Eric Loveless

Dec 5, 2020
1 month ago

Positive: Professionalism, Punctuality, Quality, Value First experience with an auto shop since moving to Richland and I lucked out. Went in with the check engine light on and left with a great running car. Easy to work with, upfront about cost and was able to get my car back to me earlier than …More

gayle wilson

Dec 2, 2020
1 month ago

aa travel

Nov 16, 2020
2 months ago

Had to run out of town at the last minute and Montana and the guys found issues that could have left me stranded during my 8 hr drive. Thanks for all the help. I don't trust any of my cars to anyone but Jamie and the folks at the shop.

Desert Rat

Nov 10, 2020
2 months ago

Positive: Professionalism, Punctuality Awesome service, kind people, and good at keeping us updated on the condition of my vehicle. Happy with my new power steering pump/setup and I will be returning in the future.