Our Reviews
Rating Breakdown
5.00
213
4.00
5
1.00
13
Positive: Professionalism, Punctuality, Quality, Value
From the moment I called and spoke to Montanna to see if there was any openings. To the check in txt message a few days after my car was fixed from Jamie. Everyone was Super friendly & it seemed like I had been part of the West Richland …More
Positive: Professionalism, Punctuality, Quality
Car got delivered Tuesday, after they were closed. Was diagnosed and repaired by Friday. They were always in constant contact about what’s going on. Highly recommended and if I have to, will use them again!
As always the guys did a great job on our car. Even though I had to leave town they squeezed me in. The shuttle and loaner are such a blessing. Jamie, Montana and the whole crew are fantastic to work with. Won't take any of our cars anywhere else. You shouldn''t either!
Positive: Professionalism, Value
Super friendly and they do good, honest work. Communications about issues are top notch. Highly recommended.
Jennifer Klymyshyn
Jun 17, 2020
2 weeks ago
2 weeks ago
Jack Stone
Jun 17, 2020
2 weeks ago
2 weeks ago
Ron Hamman
Jun 17, 2020
2 weeks ago
2 weeks ago
Linda Gibson
Jun 17, 2020
2 weeks ago
2 weeks ago
Patrick Nelson
Jun 17, 2020
2 weeks ago
2 weeks ago
Kris C.
Jun 11, 2020
3 weeks ago
3 weeks ago
Scheduled my 2010 Toyota 4Runner for periodic service on transmission and transfer case. The appointment setup was with Jamie and I asked how transmission service is performed. WRAR has fluid exchange equipment to perform a full fluid exchange on the transmission and replace all of the fluid. Great starting point, that is the correct service for automatic transmissions. I prefer premium lubricants to help maintain performance and extend service life. WRAR offers AMSOIL lubricants which are a premium synthetic lubricant that suits my vehicle usage. A couple bucks more for the fluid, but well worth it. The service cost was very reasonable and competitive. The staff is very knowledgeable, friendly and takes care of all the details to get the service completed on time. I received a follow up text to confirm the vehicle was running well a couple days later. I have already put over 200 miles on the vehicle and it was running great! If you are looking for automotive service, call WRAR. I will be returning. Thank You WRAR!
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism, Punctuality, Quality, Value
Professional. Reliable. Always back their repairs. You can trust them with your vehicle.
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Positive: Professionalism, Quality
Positive: Professionalism, Punctuality, Quality, Value
I have had my car in other shops and they could not get it fixed. I took it to West Richland Auto Repair and they had it running like a champ in no time. They are now my go-to shop.
Positive: Professionalism, Punctuality, Quality
Our 2017 Chevy Sonic check engine light was on. Schedule an appointment with West Richland Auto Repair, they were efficient with diagnosis the problem sent a detail paperwork explaining problem along with the cost to fix. They were able to …More
Eric Pennala
May 15, 2020
1 month ago
1 month ago
Great service at a fair price!
Eric Pennala
May 15, 2020
1 month ago
1 month ago
Great service at a fair price!
great service and very personable.
Positive: Professionalism
Jamie is a well certified technician. He sets the tone in his shop to ensure every repair is done to manufactures specifications. What I enjoy about Jamie most is his honesty. If he encounters a manufacture and/or make that he isn't …More
Best customer service I've had from a business in general. They did a wonderful job repairing my car and when I needed something else replaced the day I picked my car up, they took the car back AND even gave me a ride to Autozone to get a …More
Positive: Professionalism, Punctuality, Quality
We were new to town and had to look up a mechanic online. This place had great reviews so we decided to take our car here. We were very pleased with the work that was done and how friendly and professional the staff was. If you need a great mechanic this is the place to bring your car.
Positive: Professionalism, Quality, Value
Montana was very helpful and kept me informed. The price was fair and they got the work done quickly. Definitely recommend to anyone who needs auto repair.
Positive: Professionalism, Quality, Value
Has concistently provided excellent vehicle repair and customer service. Great communication of issues with your vehicle, priority of services that are needed now or can wait, and progress of your vehicle repair. I have never felt over …More
Positive: Professionalism, Punctuality, Quality, Value
West Richland Auto Repair was recommend by a neighbor. They were very friendly, kept me up to date on the costs, what needed to be done and when my vehicle would be ready. I will visit them again for all my vehicle repairs.
Positive: Professionalism, Quality, Value
Been a customer for years and will be for years to come. They continue to provide great service!
I have been taking all my vehicles into West Richland Auto Repair for several years now, and am very satisfied with their service. They always perform quality work, back it up with 2 year warranty, get the work done on time, and never have …More
I have been using West Richland Auto Repair for several years now. Switched to this shop when I found out they could perform dealer maintenance and repairs. The shop is thorough and keeps me updated on maintenance due and upcoming. Recommend this shop.
Positive: Professionalism, Quality
We appreciate the quality of their and adherence to social distancing during these challenging circumstances.
Brad M.
Mar 23, 2020
3 months ago
3 months ago
I'm new in the Tri-Cities and didn't know where to take my car. I asked around to my father-in-law's circle of friends and they all recommended West Richland Auto, even the guys who normally work on their own cars. That was all I needed. We've been thrilled with our service. They also recently saved me a ton of money over what the dealership wanted related to "add-on" services connected to a recall. West Richland Auto is the place to go.
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Positive: Professionalism, Punctuality, Quality, Value
I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More
Positive: Professionalism, Punctuality, Quality, Value
recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and …More
Positive: Professionalism, Punctuality, Quality, Value
I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More
Mercedes Sandgren
Mar 9, 2020
3 months ago
3 months ago
Eric Smith
Mar 6, 2020
4 months ago
4 months ago
Jennifer Klymyshyn
Mar 6, 2020
4 months ago
4 months ago
Rick Wilmoth
Mar 6, 2020
4 months ago
4 months ago
Grant Bachaud
Mar 6, 2020
4 months ago
4 months ago
Positive: Professionalism, Punctuality, Quality, Value
I have to recognize that these guys are knowledgeable, professional, and their prices competitive. Thank you West Richland Auto Repair!
Positive: Professionalism, Punctuality, Quality, Value
recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and the repair was done fast. In comparing pricing, WRAR was very competitive and very easy to work with. Without a doubt, a very good and honest operation and the repair qualities are second to none. It is clear that the techs. are well trained and very professional. I have worked 44 year for a major Automobile and engine manufacturer, dealing with dealers and customers all over NA my entire career. This is the type of operation we strive to get and I can recognize operations that have true value all the way through their operation. I have never given a 5 Star review since most businesses rarely deserve but in this case it was earned. I also have a lot of children which means a lot of vehicles and I will have no reservations of putting their automobiles in the hands of the techs and management of West Richland Auto Repair
Greg Arthur
Mar 5, 2020
4 months ago
4 months ago
Craig Williamson
Mar 5, 2020
4 months ago
4 months ago
Positive: Professionalism, Punctuality, Quality
I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!