Our Reviews


Average User Rating

4.73 / 5

Rating Breakdown

5
245
4
6
3
0
2
0
1
17

Jan 10, 2024
2 months ago
Thanks John for the great service your techs have done for me on my vehicles. West Richland Auto Repair is my choice for my auto needs.

Jan 10, 2024
2 months ago
Work on my 2007 Wrangler was performed quickly and error free. They were very courteous and straightforward with needed repairs and costs. They kept me up to date on parts issues. Overall, it was a pleasant experience. I will, without a doubt, use West Richland Auto Repair again.

Jan 10, 2024
2 months ago
Update: Had another great experience with new 2020 2500 Cummins Ram Jan 2021 for routine maintenance, Thank you all again.Just had my first interaction with WRAR this past week 08/19. They we extremely courteous and excellent to work with. I made my appointment to have an aftermarket Bull Bar installed on my Ram 1500 Sport Truck. They got me in very quickly and did a great job and got me my truck back the same day. They offered me a ride home or work which was very kind of them even though I had a ride set up already. The install work so far is great... They even did a follow up via text to make sure I was happy with the work, Thank you WRAR. AS my newer vehicles go out of there manufacture warranty's I plan to use them for all my maintenance in the coming year. We try and support our local city business's as much as possible in WR. Want to keep them here and its so convenient too. Their prices seem fair and competitive for the Tri Cities area as well. Will use them again! A++ for service and communication and friendliness.Update 06/04/2020 Took my 2nd vehicle in for routine maintenance on our 17 Honda Accord sport. Once again WRAR did a wonderful job. Montana was awesome as always at handling everything from delivery to pickup. Thanks again for being the best Automotive and honest repair shop in West Richland. Will be back....

Jan 10, 2024
2 months ago
Doesn't find work that doesn't need done!

Dec 10, 2023
3 months ago
Absolutely the worst customer service I've ever experienced! The so called manager..a.k.a. has been recorded being verbally aggressive towards a customer. I'd be happy to post if interested.DO NOT TAKE YOUR VEICHLE HERE!!!!!!! Called WRPD, they have had several reports made from others of similar occurrences.No integrity from this business.

Nov 10, 2023
4 months ago
Excellent service; prompt and friendly communication, detailed assessment of the vehicle, and quality diagnostics. We were so pleased with our experience bringing our Honda here! After So Much frustration with the Honda dealer “service” department, this place was a dream to work with. They even left a little goodie bag for us in the vehicle. We’ve enjoyed their seasonal tire decorations outside the shop for years, now we will continue on for years as customers.

Sep 10, 2023
6 months ago
Getting my truck repaired at West Richland Auto Repair was a positive experience. From my first call to John @ W Rich Auto through the entire repair process, he was so helpful, professional, and easy to deal with. RAD towing, towed my truck to W Rich Auto from the dealership service Dept where it had been sitting, untouched for two weeks. Needless to say, I was a little frustrated but John solved everything. W Rich Auto was able to diagnose the problems quickly and then moved on to the repairs which were large repairs since my steering gear assembly had failed on the truck. I had my truck back in three days! This is my new favorite shop and I love John's happy, friendly demeanor, super pleasant to deal with. Jamie from the office followed up after the repairs to make sure all was well, I appreciated that extra effort as well.

Aug 10, 2023
7 months ago
I was on a road trip and a bunch of my dash lights came on (check engine, etc). I'm not from here and was just passing through, so I was worried nobody would be able to help me in time, but they squeezed me in. They are friendly and accommodating and they appear to take their work seriously. The main tech (Jamie) explained all the technical aspects of the repair and I feel confident that he knows what he is talking about and that everything is done right.They have a nice waiting area and even have toys for kids to play with. I like that there is a window so you can watch the technician, if you like. It all feels very open and honest. The clientele here that I interacted with speak highly of the owner and the team in general. I'm grateful I chose this shop for help on my trip!

Aug 10, 2023
7 months ago
great work!

Aug 10, 2023
7 months ago
Been going to Jamie nearly 10 years, and have always received honest quotes and work, fast turnaround, and friendly customer oriented staff!

Jul 10, 2023
8 months ago
Wanted 2000$ for a mass air flow sensor replacement and a throttle body replacement. Excuse was they were oem parts. Bought oem parts for less than a 100$ and replaced them myself in 10 minutes. 4 bolts and coolant lines for the throttle body and 2 screw tightened bands for the mass air flow sensor. Found that the throttle body wasn't even bad so wasted 70$ on that. Very predatory business in my opinion.

May 10, 2023
10 months ago
We love west richland auto repair! Super professional and friendly, very understanding with our situation and always communicated and kept in touch with us while they did our repairs. Truly appreciated the sincerity, integrity and compassion they showed us throughout the entirety. This local repair shop will be our new go to - so thankful to have them near us!

May 10, 2023
10 months ago
Always so quick to respond and reasonable prices!

Feb 10, 2023
1 year ago
Jamie, Jeremy, John and Ethan at WRAR are the Tri-Cities premium auto service provider. I have been bringing all my vehicles to WRAR for over 10 years. I will not go anywhere else.

Feb 10, 2023
1 year ago
I recently went in to have the battery replaced and a through diagnostic of the vehicle. The employees are always friendly and do excellent work. Best place for vehicle repair and care in the Tri-Cities.

Feb 10, 2023
1 year ago
I have been impressed by the service my wife and I have received from West Richland Auto Service. Response time to problems has been very good. If you can't wait they can provide a ride home.. I have no complaints thus far and I hope it stays that way. Thank you to the whole staff.Recently with the stay at home orders we needed work on our car, they picked up the car for maintenance and returned when finished. In the drive they wiped down wherever they may have touched the car.

Feb 10, 2023
1 year ago
I hired West Richland Auto Repair to pinpoint and repair an oil leak that I discovered on my Ram 1500 Ecodiesel. The leak was sourced to the oil pan. From start to finish the shop’s communication regarding the repair was excellent. I do recommend asking for an estimate via email.A few weeks after the repair was complete, I discovered a differential fluid leak coming from my truck’s front axle. Since the axle was in the scope of the work done for the oil pan, the shop made things right by replacing the axle seal for me at no cost. The estimate I had for the oil pan repair was a key factor.

Feb 10, 2023
1 year ago
Great Customer Service!! I called on a Tuesday morning, they were able to get me in right away to look at my seized up ac compressor, it was done the next day, runs like a charm. Communication and Service were both outstanding!

Feb 10, 2023
1 year ago
Extremely overpriced. $165 for a diagnostic inspection which I didn’t ask for that only involved checking the battery and alternator. In my experience this gets waived if you fix the vehicle. Not here. $116 for labor to change the battery (most places it is free or around $10). $235 for the battery. $446 for the Alternator (typically less than $350). Labor to replace the alternator $182. Keep in mind when you take out the alternator you are usually only a few minutes of labor away from taking out the battery. Tried to justify the alternator price by saying it was “better quality” and had a 3 year warranty on the alternator. Last alternator I had of “lesser quality” lasted 13 years…. They tried to justify the battery price by saying it had a 3.5 year warranty. Walmart sells a 3 year warranty battery for $150. Taking into consideration Iabor I could get 2 batteries for less than they offer. I had it towed to another shop because it was actually almost $300 dollars cheaper to pay a tow truck to move it and have them fix it.

Feb 10, 2023
1 year ago
I brought my car in with a long list of things to be done. The team at WRAR addressed all my issies quickly and efficiently, as well as identifying additional concerns with varying degrees of severity (for example: my tires were almost bald on the inside edge due to uneven wear and I hadn't noticed).Everything about my experience exceeded my expectations. I couldn't be more happy with the service.

Feb 10, 2023
1 year ago
My car broke down 300 miles away from home in a town where no mechanic had any openings. They said they could check it out but had no guarantees they’d be able to fix it. Luckily they were able to order the part and install it and send me back on my way home! They were polite, quick, and went above and beyond! They even sent me photos of exactly what was wrong in a full diagnostic rundown which I’ve never seen any other mechanic do!

Feb 10, 2023
1 year ago
Asked specifically if they can program the power steering module on daughter's car, or do I need a dealer. Was assured they can.3 days later I got a call saying only the dealer can program the module.And they charged $300 for time to figure it out. (Gave me a half price break). I just paid and left, never to return.I hear mechanics are good. But feel front office ripped me off.

Feb 10, 2023
1 year ago
Had some basic maintenance items done. The inspection report I was given was a good overview of the general health of the car.What was really nice, they gave me a ride home when I dropped the car off. Very much appreciated. I even received a text the following day to make sure I was happy with the service.I'll be using them again.

Feb 10, 2023
1 year ago
We have had our wheel bearings, timing belt, transmission fluid and oil changes all nicely serviced from West Richland Auto and the service is all professional. Even with a hectic schedule work is completed and at times in difficult time frames. Thanks Jamie for the quality and speed you have put in getting the work done. We wish you the best in the days ahead and hope your goals are fulfilled.

Feb 10, 2023
1 year ago

Feb 10, 2023
1 year ago

Feb 10, 2023
1 year ago

Feb 10, 2023
1 year ago

Feb 10, 2023
1 year ago
Great service and great deal 👍

Feb 10, 2023
1 year ago
Love this shop doesn't try to overcharge you and super knowledgeable.

Feb 10, 2023
1 year ago
I was very happy with the work I had done recently and they fixed the problem I was having. They were all very friendly and I would recommend them.

Feb 10, 2023
1 year ago
The issue resolved. Great evaluation of all other systems.Highly recommend!

Feb 10, 2023
1 year ago
John was helpful and informative. I will be returning to West Richland Auto Repair for future automotive repairs.

Laurie T.
Oct 15, 2022
1 year ago
I'm very grateful for John and the gang at West Richland Auto. I was here visiting my daughter when my car had issues. They got me right in and diagnosed. The parts were available and within a few hours I was on my way. Courteous, professional, and great at explaining the issue. They are a high recommend from me.

Kathryn Mcadams
Mar 22, 2022
2 years ago

Feb 10, 2022
2 years ago
Amazing! My car was having electrical issues and they scheduled me in and let me drop off a day early and then got to work on it the very next day and were very fair with pricing and making sure my problem was fixed correctly! Highly recommend!

Feb 10, 2022
2 years ago
Will always take my car to West Richland Auto Repair. I took my car in for an oil change the day before my appt to drop it off and they had it done within a few hours when my appt wasn't even until the following day. The next week I brought my car in to get the differential fluid changed and transfer case serviced and they made sure to have my car done by 11 so I could pick it up on my lunch!

Feb 10, 2022
2 years ago

Feb 10, 2022
2 years ago

Feb 10, 2022
2 years ago

Feb 10, 2022
2 years ago

Feb 10, 2022
2 years ago

Feb 10, 2022
2 years ago

Feb 10, 2022
2 years ago
Had timing belt and water pump replaced. Good value, done right in timely manner.

Feb 10, 2022
2 years ago
It’s a good shop and when the job wasn’t done right they backed up their warranty and made the job right!! Five star rating for this shop!