Our Reviews
Rating Breakdown
5
383
4
11
3
0
2
0
1
22

Positive: Professionalism, Quality
Really blown away by the service here. Fantastic communication every step of the way, very reasonable prices. The free 34 point inspection was fantastic on top of everything else! They include photos and comments in the inspection as well. Will definitely be coming back.
Positive: Professionalism, Punctuality, Quality, Value
First experience with an auto shop since moving to Richland and I lucked out. Went in with the check engine light on and left with a great running car. Easy to work with, upfront about cost and was able to get my car back to me earlier than …More

Dale C.
Nov 24, 2020
4 months ago
4 months ago
Absolutely worst experience with a mechanic ever,three months to replace a 6 volt system to 12 volt didn't do anything they first promised none of the original gauges work now, plus horn stopped working while taking it home wiper switch came loose doesn't work radio barely audible while driving over $3000 paid to them. Out of oil and water basically did the bare minimum do not take you Classis car to them.
Had to run out of town at the last minute and Montana and the guys found issues that could have left me stranded during my 8 hr drive. Thanks for all the help. I don't trust any of my cars to anyone but Jamie and the folks at the shop.
Positive: Professionalism, Punctuality
Awesome service, kind people, and good at keeping us updated on the condition of my vehicle. Happy with my new power steering pump/setup and I will be returning in the future.
Jamie, Jeremy, Ethan and Montana at WRAR consistently provide premium auto service at a more than fair price.
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism, Quality, Value
Great communication and fantastic staff.
Positive: Professionalism, Quality, Value
Positive: Professionalism, Punctuality, Quality, Value
Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair!
Positive: Punctuality
Professional. Reliable. Always back their repairs. You can trust them with your vehicle.

Shealynn Buell
Aug 28, 2020
7 months ago
7 months ago
Got our truck towed to their shop. They quoted us almost 5k. We got our truck towed to dodge and they quoted us 220$. West Richland auto repair said our ecm was bad.. dodge replaced one fuse.
Positive: Professionalism, Quality, Value
We've used West Richland Auto for many years now and we've had wonderful, positive experiences with them each time. Very friendly but professional and they really strive to make sure you're happy and they are very transparent about their recommendations for your vehicle.
Positive: Professionalism
Great service. Honest. Great value. Refreshing to know they care about their customers. I highly recommend them.

Emily C.
Jul 28, 2020
8 months ago
8 months ago
Excellent customer service. Friendly, local business with competent service every time.
Positive: Professionalism, Punctuality, Quality
Car got delivered Tuesday, after they were closed. Was diagnosed and repaired by Friday. They were always in constant contact about what’s going on. Highly recommended and if I have to, will use them again!
Positive: Professionalism, Punctuality, Quality