Our Reviews

Average User Rating

4.73 / 5

Rating Breakdown

245

Rikki Kane (Yacht Rock BDK)

Feb 10, 2022
2 years ago

Professional, kept me informed, and when parts company sent wrong part they treated me right and handled the refund promptly. They’ve acquired a customer for life.

Laurence Desmaris

Nov 22, 2021
2 years ago

I took my car to West Richland Auto repair to have a brand new transmission installed and other repairs taking care of. During that time, I was able to use their loaner car which saved me from renting a car. Jamie and his crew did a great job and their customer service is outstanding. I highly recommend them.

John

Oct 21, 2021
2 years ago

I believe Jamie and his crew are a cut above the rest. They do I great diagnostic service and keep you informed throughout the repair process. He won't put in cheap parts as he guarantees the work for 3 years/36,000 miles! Who else does that in town? Thanks to Sandy for the ride home. This place is run the way it use to be 50 years ago, with respect, honesty, and integrity with a goal of a great job and minimal inconvenience to the customer. Kudos to all of you! Thanks Jamie for texting me and asking if I was happy with the work done. This guy cares!

John L.

Sep 23, 2021
2 years ago

They are overpriced but punctual. They do okay work but have a tendency to leave some things unfinished such as coolant. I was in a bit of a quandary and needed work ASAP and had them work on my wife's car. Only to find out they neglected to put more antifreeze back into it before my wife left the shop. I will not bring any vehicle back to them. I'd rather pay the premium price of the dealership.

Anonymous

Sep 21, 2021
2 years ago

Mike Rees

Sep 17, 2021
2 years ago

Mark Chopper

Sep 17, 2021
2 years ago

Bill Mcclendon

Sep 17, 2021
2 years ago

Bill Mcclendon

Sep 17, 2021
2 years ago

Harry Fredrickson

Sep 17, 2021
2 years ago

Harry Fredrickson

Sep 17, 2021
2 years ago

Steven Gano

Sep 17, 2021
2 years ago

Steven Gano

Sep 17, 2021
2 years ago

Dan Dunkel

Sep 17, 2021
2 years ago

Jackie Richmond

Sep 17, 2021
2 years ago

Jackie Richmond

Sep 17, 2021
2 years ago

Jodi Decola

Sep 17, 2021
2 years ago

David Ness

Sep 17, 2021
2 years ago

David Ness

Sep 17, 2021
2 years ago

Gordon Cox

Sep 17, 2021
2 years ago

Bobby Humphreys

Sep 17, 2021
2 years ago

Bobby Humphreys

Sep 17, 2021
2 years ago

Chance Younkin

Sep 17, 2021
2 years ago

Chance Younkin

Sep 17, 2021
2 years ago

Rick Rusher

Sep 17, 2021
2 years ago

Rick Rusher

Sep 17, 2021
2 years ago

Brett Didier

Sep 17, 2021
2 years ago

Jay Williams

Sep 17, 2021
2 years ago

Carlito Arrogante

Sep 17, 2021
2 years ago

Don Jepsen

Sep 17, 2021
2 years ago

Devon Mitchell

Feb 10, 2021
3 years ago

Car got delivered Tuesday, after they were closed. Was diagnosed and repaired by Friday. They were always in constant contact about what’s going on. Highly recommended and if I have to, will use them again!

Carrie Brocx

Feb 10, 2021
3 years ago

West Richland Auto Repair came highly recommended by a friend and they definitely lived up to the hype. This is my second time using their services and they were quick Fair priced and friendly as always.

Robert Gelston

Feb 10, 2021
3 years ago

West Richland Auto Repair was recommend by a neighbor. They were very friendly, kept me up to date on the costs, what needed to be done and when my vehicle would be ready. I will visit them again for all my vehicle repairs.

Sabrina Nelson

Feb 10, 2021
3 years ago

We've used West Richland Auto for many years now and we've had wonderful, positive experiences with them each time. Very friendly but professional and they really strive to make sure you're happy and they are very transparent about their recommendations for your vehicle.

Joshua Fox

Feb 10, 2021
3 years ago

Best customer service I've had from a business in general. They did a wonderful job repairing my car and when I needed something else replaced the day I picked my car up, they took the car back AND even gave me a ride to Autozone to get a part they didn't have in stock. Will highly recommend this place to anyone who needs a reliable and ethical mechanic to do repairs.

Dale Odom

Feb 10, 2021
3 years ago

Jamie is a well certified technician. He sets the tone in his shop to ensure every repair is done to manufactures specifications. What I enjoy about Jamie most is his honesty. If he encounters a manufacture and/or make that he isn't familiar with such as my 2015 Land Rover Evoque he had no issue letting me know that he was confident he could service the vehicle although he may not have in the past. Both facts were equally important to me when choosing a shop.Montana runs the front end of the shop. She too is upfront and did not make up stories when she did not know something unfamiliar.This shop has also worked on my 2008 Ram and was very efficient with the repair time and costs. Thanks Jamie and Montana for all the great service. We will be back for sure

Eric Loveless

Feb 10, 2021
3 years ago

First experience with an auto shop since moving to Richland and I lucked out. Went in with the check engine light on and left with a great running car. Easy to work with, upfront about cost and was able to get my car back to me earlier than anticipated. Their communication is on point and even followed up a few days later to ensure everything was good. Will definitely be heading back whenever the need should arise.

Andrew Day

Feb 10, 2021
3 years ago

The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and it's never smelled so good. It's my first choice for car repair in the Tri-Cities.

Becky Strode

Feb 10, 2021
3 years ago

I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The shuttle service is wonderful! I was able to drop off and pick up my car with no hassles and stress! Staff is professional, courteous and helpful. I have recommended them to friends and coworkers after my last car repair.