Our Reviews


Average User Rating

4.76 / 5

Rating Breakdown

5
383
4
11
3
0
2
0
1
22

Shirley Bragg
Sep 9, 2020
7 months ago

Mercedes Sandgren
Sep 9, 2020
7 months ago

Jacob Wildenborg
Sep 9, 2020
7 months ago

Jennifer Winn
Sep 9, 2020
7 months ago

Karen Kerr
Sep 9, 2020
7 months ago

Sep 4, 2020
7 months ago
Positive: Professionalism, Quality, Value Was really worried about going to new mechanic but i was so glad I found this mechanic. It's helps that it is family owned. They updated you via text and they a wonderful job changing my spark plugs and wires. The diagnosis was really cool, …More

Sep 2, 2020
7 months ago
Positive: Punctuality Professional. Reliable. Always back their repairs. You can trust them with your vehicle.

Shealynn Buell
Aug 28, 2020
7 months ago
Got our truck towed to their shop. They quoted us almost 5k. We got our truck towed to dodge and they quoted us 220$. West Richland auto repair said our ecm was bad.. dodge replaced one fuse.

Aug 12, 2020
8 months ago
Positive: Punctuality, Quality, Value

Aug 12, 2020
8 months ago
Positive: Professionalism, Quality, Value We've used West Richland Auto for many years now and we've had wonderful, positive experiences with them each time. Very friendly but professional and they really strive to make sure you're happy and they are very transparent about their recommendations for your vehicle.

Aug 12, 2020
8 months ago
Positive: Professionalism Great service. Honest. Great value. Refreshing to know they care about their customers. I highly recommend them.

Emily C.
Jul 28, 2020
8 months ago
Excellent customer service. Friendly, local business with competent service every time.

Jul 1, 2020
9 months ago
Positive: Professionalism, Punctuality, Quality, Value From the moment I called and spoke to Montanna to see if there was any openings. To the check in txt message a few days after my car was fixed from Jamie. Everyone was Super friendly & it seemed like I had been part of the West Richland …More

Jul 1, 2020
9 months ago
Positive: Professionalism, Punctuality, Quality Car got delivered Tuesday, after they were closed. Was diagnosed and repaired by Friday. They were always in constant contact about what’s going on. Highly recommended and if I have to, will use them again!

Jun 18, 2020
10 months ago
As always the guys did a great job on our car. Even though I had to leave town they squeezed me in. The shuttle and loaner are such a blessing. Jamie, Montana and the whole crew are fantastic to work with. Won't take any of our cars anywhere else. You shouldn''t either!

Jun 18, 2020
10 months ago
Positive: Professionalism, Value Super friendly and they do good, honest work. Communications about issues are top notch. Highly recommended.

Jennifer Klymyshyn
Jun 17, 2020
10 months ago

Jack Stone
Jun 17, 2020
10 months ago

Ron Hamman
Jun 17, 2020
10 months ago

Linda Gibson
Jun 17, 2020
10 months ago

Patrick Nelson
Jun 17, 2020
10 months ago

Kris C.
Jun 11, 2020
10 months ago
Scheduled my 2010 Toyota 4Runner for periodic service on transmission and transfer case. The appointment setup was with Jamie and I asked how transmission service is performed. WRAR has fluid exchange equipment to perform a full fluid exchange on the transmission and replace all of the fluid. Great starting point, that is the correct service for automatic transmissions. I prefer premium lubricants to help maintain performance and extend service life. WRAR offers AMSOIL lubricants which are a premium synthetic lubricant that suits my vehicle usage. A couple bucks more for the fluid, but well worth it. The service cost was very reasonable and competitive. The staff is very knowledgeable, friendly and takes care of all the details to get the service completed on time. I received a follow up text to confirm the vehicle was running well a couple days later. I have already put over 200 miles on the vehicle and it was running great! If you are looking for automotive service, call WRAR. I will be returning. Thank You WRAR!

Jun 4, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality

May 28, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality, Value Professional. Reliable. Always back their repairs. You can trust them with your vehicle.

May 25, 2020
10 months ago
- Positive: Professionalism, Quality

May 25, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality, Value I have had my car in other shops and they could not get it fixed. I took it to West Richland Auto Repair and they had it running like a champ in no time. They are now my go-to shop.

May 25, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality Our 2017 Chevy Sonic check engine light was on. Schedule an appointment with West Richland Auto Repair, they were efficient with diagnosis the problem sent a detail paperwork explaining problem along with the cost to fix. They were able to …More

Eric Pennala
May 15, 2020
11 months ago
Great service at a fair price!

Eric Pennala
May 15, 2020
11 months ago
Great service at a fair price!

May 12, 2020
11 months ago
great service and very personable.

May 9, 2020
11 months ago
Positive: Professionalism Jamie is a well certified technician. He sets the tone in his shop to ensure every repair is done to manufactures specifications. What I enjoy about Jamie most is his honesty. If he encounters a manufacture and/or make that he isn't …More

May 9, 2020
11 months ago
Best customer service I've had from a business in general. They did a wonderful job repairing my car and when I needed something else replaced the day I picked my car up, they took the car back AND even gave me a ride to Autozone to get a …More

Apr 25, 2020
11 months ago
Positive: Professionalism, Quality, Value Montana was very helpful and kept me informed. The price was fair and they got the work done quickly. Definitely recommend to anyone who needs auto repair.

Apr 16, 2020
1 year ago
Positive: Professionalism, Quality, Value

Apr 16, 2020
1 year ago
Has concistently provided excellent vehicle repair and customer service. Great communication of issues with your vehicle, priority of services that are needed now or can wait, and progress of your vehicle repair. I have never felt over …More

Apr 16, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value West Richland Auto Repair was recommend by a neighbor. They were very friendly, kept me up to date on the costs, what needed to be done and when my vehicle would be ready. I will visit them again for all my vehicle repairs.

Mar 22, 2020
1 year ago
- Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More

Mar 16, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and …More

Mar 16, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More

Mercedes Sandgren
Mar 9, 2020
1 year ago

Eric Smith
Mar 6, 2020
1 year ago

Jennifer Klymyshyn
Mar 6, 2020
1 year ago

Grant Bachaud
Mar 6, 2020
1 year ago

Rick Wilmoth
Mar 6, 2020
1 year ago

Mar 6, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I have to recognize that these guys are knowledgeable, professional, and their prices competitive. Thank you West Richland Auto Repair!

Mar 6, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and the repair was done fast. In comparing pricing, WRAR was very competitive and very easy to work with. Without a doubt, a very good and honest operation and the repair qualities are second to none. It is clear that the techs. are well trained and very professional. I have worked 44 year for a major Automobile and engine manufacturer, dealing with dealers and customers all over NA my entire career. This is the type of operation we strive to get and I can recognize operations that have true value all the way through their operation. I have never given a 5 Star review since most businesses rarely deserve but in this case it was earned. I also have a lot of children which means a lot of vehicles and I will have no reservations of putting their automobiles in the hands of the techs and management of West Richland Auto Repair

Greg Arthur
Mar 5, 2020
1 year ago

Craig Williamson
Mar 5, 2020
1 year ago

Feb 28, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Feb 25, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The shuttle service is wonderful! I was able to drop off and pick up my car with no hassles and stress! Staff is professional, courteous and helpful. I have recommended them to friends and coworkers after my last car repair.

Feb 20, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value always helpful and fixing whatever needs done .

Feb 16, 2020
1 year ago
This isn't the first time I have used West Richland Auto - they are still great! Here's a recap of my last trip: …More

Feb 6, 2020
1 year ago

Feb 4, 2020
1 year ago
This isn't the first time I have used West Richland Auto - they are still great! Here's a recap of my last trip: I called a week ahead to schedule an appointment or drop off for my car which needed new struts. I have a new job with not a lot of time off, one car, and can't have my family drive me everywhere for work. I discussed this with Montanna, who not only cares for you as a customer, but as a person too. She was also available to text on her work phone which made communication easy for me since I was at work (normally I call). I've enjoyed all of our talks! What I didn't know is that she took note and balanced what I needed and their workload from just a friendly talk of me telling her how happy I am with my new job. She knew I needed my car - I dropped my car off after hours on Wednesday and it was ready Thursday! I thought I would have to wait until Monday, so I was prepared for that. She also contacted me on Thursday when my car was done, but I wasn't able to pick it up at that time because I was recovering from surgery. But, I appreciated their hard work making sure my car was ready for me! For Before/After Hour drop off West Richland Auto has a packet you fill out, place your keys in, then drop into their drop box. I liked this because I get off of work at the same time they close. Their location also doesn't make me worry about my car getting broke into; I feel safe leaving my car there at night. On Friday, when I picked up my car, Jamie and Montanna were their to greet me. I always like chatting with them. I feel safe, see their hard work, and honesty. Those gals won't let you get the runaround about your vehicles like I have had at other places. Usually, I go get my car looked at and play dumb to see what the guys try and tell me. If they lie, I leave! West Richland Auto NEVER talks down to you no matter your gender or which employee you talk to. I have talked to the owner and mechanics there also - every time I get the same answer - no lies! Everyone their is very knowledgeable. Their staff is certified and use domestic material instead of cheap import. They even met a quote I got from a different company that changed my tires. I highly recommend West Richland Auto to people!

Feb 4, 2020
1 year ago
The people are so friendly and accommodating. Car was in and fixed in no time. I was given a quote for repairs so no surprises. I will definitely use them again if needed.

Jacob Tassin
Jan 30, 2020
1 year ago
Great customer service, work done in a timely manner and very knowledgeable staff all around. I would most definitely take both my vehicles here again for future service/work.