Our Reviews


Average User Rating

4.74 / 5

Rating Breakdown

5
491
4
14
3
0
2
0
1
27

Eric H.
Jan 17, 2021
1 year ago
I was thoroughly impressed with the professionalism and quality work performed on my 2002 Jeep. My car drives like it's brand new. For 7 years, I was taking my Jeep to a place that didn't even come close to the comprehensive diagnostics that these guys performed. I found the price reasonable for the amount of work they did. There's a reason why this place is constantly rated high.

Jan 15, 2021
1 year ago
Phone calls and interaction with staff were kind, helpful, professional, friendly, and expedient. Service was 1 day and repaired car was test driven twice by different staff. I had a follow up call to check on our repair after we drove …More

Jan 10, 2021
1 year ago
The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and it's never smelled so good. It's my first choice for car repair in the Tri-Cities. Services: General repairs & maintenance, Check engine light diagnostic, Electrical repair, Engine repair

Jan 4, 2021
1 year ago
Positive: Professionalism, Punctuality, Quality, Value

Dec 31, 2020
1 year ago
West Richland Auto Repair came highly recommended by a friend and they definitely lived up to the hype. This is my second time using their services and they were quick Fair priced and friendly as always. Services: Oil change, Check engine light diagnostic

Dec 21, 2020
1 year ago
The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and it's never smelled so good. It's my first choice for car repair in the Tri-Cities. Services: Electrical repair, General repairs & maintenance, Engine repair, Check engine light diagnostic

Dec 18, 2020
1 year ago
The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and it's never smelled so good. It's my first choice for car repair in the Tri-Cities. Services: Electrical repair, Engine repair, Check engine light diagnostic, General repairs & maintenance

Dec 17, 2020
1 year ago
The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and it's never smelled so good. It's my first choice for car repair in the Tri-Cities. Services: Engine repair, Check engine light diagnostic, Electrical repair, General repairs & maintenance

Dec 16, 2020
1 year ago
The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and it's never smelled so good. It's my first choice for car repair in the Tri-Cities.

Dec 14, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value First off I have to say the customer service is outstanding! Not only are they very thorough they communicate the whole way through the process. I feel completely safe bringing my vehicle in to be serviced and never feel like …More

Dec 13, 2020
1 year ago
West Richland Auto Repair came highly recommended by a friend and they definitely lived up to the hype. This is my second time using their services and they were quick Fair priced and friendly as always. Services: Check engine light diagnostic, Oil change

Dec 13, 2020
1 year ago
Positive: Professionalism, Quality Really blown away by the service here. Fantastic communication every step of the way, very reasonable prices. The free 34 point inspection was fantastic on top of everything else! They include photos and comments in the inspection as well. Will definitely be coming back. Service: General repairs & maintenance

Dec 12, 2020
1 year ago
West Richland Auto Repair came highly recommended by a friend and they definitely lived up to the hype. This is my second time using their services and they were quick Fair priced and friendly as always.

Linda Gibson
Dec 11, 2020
1 year ago

Charles Hamack
Dec 11, 2020
1 year ago

Greg Arthur
Dec 11, 2020
1 year ago

Mercedes Sandgren
Dec 11, 2020
1 year ago

Robert Fox
Dec 11, 2020
1 year ago

Dec 10, 2020
1 year ago
Positive: Professionalism, Quality Really blown away by the service here. Fantastic communication every step of the way, very reasonable prices. The free 34 point inspection was fantastic on top of everything else! They include photos and comments in the inspection as well. Will definitely be coming back.

Dec 5, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value

Dec 5, 2020
1 year ago
Positive: Professionalism, Quality Really blown away by the service here. Fantastic communication every step of the way, very reasonable prices. The free 34 point inspection was fantastic on top of everything else! They include photos and comments in the inspection as well. Will definitely be coming back.

Dec 5, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value First experience with an auto shop since moving to Richland and I lucked out. Went in with the check engine light on and left with a great running car. Easy to work with, upfront about cost and was able to get my car back to me earlier than …More

Dec 2, 2020
1 year ago

Dale C.
Nov 24, 2020
1 year ago
Absolutely worst experience with a mechanic ever,three months to replace a 6 volt system to 12 volt didn't do anything they first promised none of the original gauges work now, plus horn stopped working while taking it home wiper switch came loose doesn't work radio barely audible while driving over $3000 paid to them. Out of oil and water basically did the bare minimum do not take you Classis car to them.

Nov 17, 2020
1 year ago
Service: Steering / Suspension Positive: Professionalism, Quality, Value

Nov 17, 2020
1 year ago
Positive: Professionalism, Punctuality Awesome service, kind people, and good at keeping us updated on the condition of my vehicle. Happy with my new power steering pump/setup and I will be returning in the future. Service: Steering / Suspension

Nov 16, 2020
1 year ago
Had to run out of town at the last minute and Montana and the guys found issues that could have left me stranded during my 8 hr drive. Thanks for all the help. I don't trust any of my cars to anyone but Jamie and the folks at the shop.

Nov 13, 2020
1 year ago
Had to run out of town at the last minute and Montana and the guys found issues that could have left me stranded during my 8 hr drive. Thanks for all the help. I don't trust any of my cars to anyone but Jamie and the folks at the shop. Service: Battery

Nov 10, 2020
1 year ago
Positive: Professionalism, Punctuality Awesome service, kind people, and good at keeping us updated on the condition of my vehicle. Happy with my new power steering pump/setup and I will be returning in the future.

Nov 7, 2020
1 year ago
Jamie, Jeremy, Ethan and Montana at WRAR consistently provide premium auto service at a more than fair price.

Oct 31, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair! Services: Wheel alignment, Brakes, Tuning, Engine repair, Check engine light diagnostic, Transmission, Oil change, General repairs & maintenance, Steering / Suspension

Oct 21, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair! Services: Steering / Suspension, Brakes, Transmission, Oil change, General repairs & maintenance, Wheel alignment, Engine repair, Tuning, Check engine light diagnostic

Oct 18, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair! Services: Engine repair, Transmission, Check engine light diagnostic, General repairs & maintenance, Steering / Suspension, Oil change, Tuning, Brakes, Wheel alignment

Oct 17, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair! Services: Engine repair, Tuning, Check engine light diagnostic, Transmission, Steering / Suspension, Brakes, General repairs & maintenance, Oil change, Wheel alignment

Oct 17, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair! Services: Brakes, Transmission, Engine repair, Tuning, Steering / Suspension, Wheel alignment, Check engine light diagnostic, General repairs & maintenance, Oil change

Oct 15, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair! Services: Check engine light diagnostic, General repairs & maintenance, Brakes, Steering / Suspension, Oil change, Wheel alignment, Engine repair, Tuning, Transmission

Oct 10, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair!

Oct 10, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value Montana is amazing, great communication. Excellent work, very reasonable pricing and the diagnostic software they use is really cool. Highly recommend West Richland auto repair! Services: Wheel alignment, Steering / Suspension, General repairs & maintenance, Oil change, Brakes, Check engine light diagnostic, Transmission, Engine repair, Tuning

Scott Hutson
Sep 9, 2020
1 year ago

Eric Smith
Sep 9, 2020
1 year ago

Alyssa Mcallister
Sep 9, 2020
1 year ago

Darrell Morrison
Sep 9, 2020
1 year ago

Luis Ojeda
Sep 9, 2020
1 year ago

Linda Rockey
Sep 9, 2020
1 year ago

Shirley Bragg
Sep 9, 2020
1 year ago

Mercedes Sandgren
Sep 9, 2020
1 year ago

Jacob Wildenborg
Sep 9, 2020
1 year ago

Jennifer Winn
Sep 9, 2020
1 year ago

Karen Kerr
Sep 9, 2020
1 year ago

Sep 2, 2020
1 year ago
Positive: Punctuality Professional. Reliable. Always back their repairs. You can trust them with your vehicle.

Shealynn Buell
Aug 28, 2020
1 year ago
Got our truck towed to their shop. They quoted us almost 5k. We got our truck towed to dodge and they quoted us 220$. West Richland auto repair said our ecm was bad.. dodge replaced one fuse.

Aug 17, 2020
1 year ago
Positive: Professionalism Great service. Honest. Great value. Refreshing to know they care about their customers. I highly recommend them. Service: General repairs & maintenance

Aug 13, 2020
2 years ago
Positive: Professionalism, Quality, Value We've used West Richland Auto for many years now and we've had wonderful, positive experiences with them each time. Very friendly but professional and they really strive to make sure you're happy and they are very transparent about their recommendations for your vehicle. Service: Oil change

Aug 12, 2020
2 years ago
Positive: Professionalism, Quality, Value We've used West Richland Auto for many years now and we've had wonderful, positive experiences with them each time. Very friendly but professional and they really strive to make sure you're happy and they are very transparent about their recommendations for your vehicle.

Aug 12, 2020
2 years ago
Positive: Professionalism Great service. Honest. Great value. Refreshing to know they care about their customers. I highly recommend them.

Emily C.
Jul 28, 2020
2 years ago
Excellent customer service. Friendly, local business with competent service every time.

Jul 1, 2020
2 years ago
Positive: Professionalism, Punctuality, Quality Car got delivered Tuesday, after they were closed. Was diagnosed and repaired by Friday. They were always in constant contact about what’s going on. Highly recommended and if I have to, will use them again!

Jennifer Klymyshyn
Jun 17, 2020
2 years ago

Jack Stone
Jun 17, 2020
2 years ago

Ron Hamman
Jun 17, 2020
2 years ago