Our Reviews


Average User Rating

4.76 / 5

Rating Breakdown

5
383
4
11
3
0
2
0
1
22

May 9, 2020
11 months ago
Positive: Professionalism Jamie is a well certified technician. He sets the tone in his shop to ensure every repair is done to manufactures specifications. What I enjoy about Jamie most is his honesty. If he encounters a manufacture and/or make that he isn't …More

May 9, 2020
11 months ago
Best customer service I've had from a business in general. They did a wonderful job repairing my car and when I needed something else replaced the day I picked my car up, they took the car back AND even gave me a ride to Autozone to get a …More

May 2, 2020
11 months ago
Positive: Professionalism, Punctuality, Quality We were new to town and had to look up a mechanic online. This place had great reviews so we decided to take our car here. We were very pleased with the work that was done and how friendly and professional the staff was. If you need a great mechanic this is the place to bring your car.

Apr 25, 2020
11 months ago
Positive: Professionalism, Quality, Value Montana was very helpful and kept me informed. The price was fair and they got the work done quickly. Definitely recommend to anyone who needs auto repair.

Apr 16, 2020
1 year ago
Positive: Professionalism, Quality, Value

Apr 16, 2020
1 year ago
Has concistently provided excellent vehicle repair and customer service. Great communication of issues with your vehicle, priority of services that are needed now or can wait, and progress of your vehicle repair. I have never felt over …More

Apr 16, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value West Richland Auto Repair was recommend by a neighbor. They were very friendly, kept me up to date on the costs, what needed to be done and when my vehicle would be ready. I will visit them again for all my vehicle repairs.

Apr 16, 2020
1 year ago
Positive: Professionalism, Quality, Value Been a customer for years and will be for years to come. They continue to provide great service!

Apr 16, 2020
1 year ago
I have been taking all my vehicles into West Richland Auto Repair for several years now, and am very satisfied with their service. They always perform quality work, back it up with 2 year warranty, get the work done on time, and never have …More

Apr 16, 2020
1 year ago
I have been using West Richland Auto Repair for several years now. Switched to this shop when I found out they could perform dealer maintenance and repairs. The shop is thorough and keeps me updated on maintenance due and upcoming. Recommend this shop.

Apr 16, 2020
1 year ago
Positive: Professionalism, Quality We appreciate the quality of their and adherence to social distancing during these challenging circumstances.

Brad M.
Mar 23, 2020
1 year ago
I'm new in the Tri-Cities and didn't know where to take my car. I asked around to my father-in-law's circle of friends and they all recommended West Richland Auto, even the guys who normally work on their own cars. That was all I needed. We've been thrilled with our service. They also recently saved me a ton of money over what the dealership wanted related to "add-on" services connected to a recall. West Richland Auto is the place to go.

Mar 22, 2020
1 year ago
- Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More

Mar 16, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Mar 16, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I've always had great service from the team at West Richland Auto Repair. They are professional and thorough. I had an issue with my Audi leaking coolant, they diagnosed the issue as well as a multi point inspection throughout the vehicle …More

Mar 16, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and …More

Mar 16, 2020
1 year ago
I would highly recommend this shop, in fact I already have to multiple people. They were very professional and knowledgeable. The quote ended up being a bit more than I was hoping to spend so they gave me a detailed inspection form for me …More

Mar 16, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More

Mercedes Sandgren
Mar 9, 2020
1 year ago

Eric Smith
Mar 6, 2020
1 year ago

Jennifer Klymyshyn
Mar 6, 2020
1 year ago

Rick Wilmoth
Mar 6, 2020
1 year ago

Grant Bachaud
Mar 6, 2020
1 year ago

Mar 6, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I have to recognize that these guys are knowledgeable, professional, and their prices competitive. Thank you West Richland Auto Repair!

Mar 6, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and the repair was done fast. In comparing pricing, WRAR was very competitive and very easy to work with. Without a doubt, a very good and honest operation and the repair qualities are second to none. It is clear that the techs. are well trained and very professional. I have worked 44 year for a major Automobile and engine manufacturer, dealing with dealers and customers all over NA my entire career. This is the type of operation we strive to get and I can recognize operations that have true value all the way through their operation. I have never given a 5 Star review since most businesses rarely deserve but in this case it was earned. I also have a lot of children which means a lot of vehicles and I will have no reservations of putting their automobiles in the hands of the techs and management of West Richland Auto Repair

Greg Arthur
Mar 5, 2020
1 year ago

Craig Williamson
Mar 5, 2020
1 year ago

Feb 28, 2020
1 year ago
As always the guys did a great job on the rig. Had it ready faster than they thought. Jen, Montana and the whole crew are fantastic to work with.

Feb 28, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Feb 25, 2020
1 year ago
Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The shuttle service is wonderful! I was able to drop off and pick up my car with no hassles and stress! Staff is professional, courteous and helpful. I have recommended them to friends and coworkers after my last car repair.

Jan 17, 2020
1 year ago
Excellent service on all our vehicles, shuttle you home and pick you back up to your car. Also family friendly, children's play area and snacks.

Jan 16, 2020
1 year ago
I have been taking my 2015 Ford Edge to WRAR since I bought the car in 2017. I am always so welcomed when I come into the shop and I trust everyone with my vehicle there. I have never once been disappointed. I also love how they have toys …More

Jan 13, 2020
1 year ago
I was very happy with the work I had done recently and they fixed the problem I was having. They were all very friendly and I would recommend them.

Jan 8, 2020
1 year ago
Positive: Professionalism, Quality We've used West Richland Auto for many years now and we've had wonderful, positive experiences with them each time. Very friendly but professional and they really strive to make sure you're happy and they are very transparent about their recommendations for your vehicle.

Jan 3, 2020
1 year ago
West Richland Auto Repair did a get job. Very detailed inspections with pictures and a detailed, accurate estimate. I will be a returning customer.

Jan 2, 2020
1 year ago

Jan 2, 2020
1 year ago
I have been taking my 2015 Ford Edge to WRAR since I bought the car in 2017. I am always so welcomed when I come into the shop and I trust everyone with my vehicle there. I have never once been disappointed. I also love how they have toys for my daughter to play with while we wait to keep her busy. I love the work, the atmosphere and the people there!

Dec 25, 2019
1 year ago
Great hometown feel and friendly staff. They offer pick up and drop off if you need to leave your car which is a great help🙂

Dec 24, 2019
1 year ago
Great hometown feel and friendly staff. They offer pick up and drop off if you need to leave your car which is a great help

Michelle Kraft
Dec 20, 2019
1 year ago

Rick Wilmoth
Dec 20, 2019
1 year ago

Dec 5, 2019
1 year ago
Great quick work and super friendly people.

Nov 16, 2019
1 year ago
I love West Richland Auto!! A few weeks ago I acquired a 2015 Kia Rio. Nice looking car, but it had problems. A lot of problems. Basically, the previous owner ran it into the ground and the engine was all but destroyed due to severe …More

Mike Rees
Nov 12, 2019
1 year ago

Nov 11, 2019
1 year ago
Been here only a handful of times, but every time I've been they've been nothing but professional. Their mechanics are extremely knowledgeable and make everything transparent for someone like me who knows nothing about cars. I would gladly take my car to them for any and everything.

Emily Carl
Nov 11, 2019
1 year ago

Cheryl Edwards
Nov 11, 2019
1 year ago

Eric Smith
Nov 11, 2019
1 year ago

Harold Knitzer
Nov 11, 2019
1 year ago

Renee Osborn
Nov 11, 2019
1 year ago

Elaine Ballou
Nov 11, 2019
1 year ago

Mercedes Sandgren
Nov 11, 2019
1 year ago

Rob Poche
Nov 11, 2019
1 year ago

Peter Stewart
Nov 11, 2019
1 year ago

Terry Bunten
Nov 11, 2019
1 year ago

Greg Arthur
Nov 11, 2019
1 year ago

Eugene Nemeth
Nov 11, 2019
1 year ago

Kent Mccarty
Nov 11, 2019
1 year ago

Nov 3, 2019
1 year ago
I love West Richland Auto!! A few weeks ago I acquired a 2015 Kia Rio. Nice looking car, but it had problems. A lot of problems. Basically, the previous owner ran it into the ground and the engine was all but destroyed due to severe overheating over time. I was ready to junk the car or sell it off for parts. Pretty disappointed, everything about the car in great shape except the engine, which, in its day, was more than adequate for a compact like the Rio. I asked WRAR whether there were options, and they said, frankly, a new engine and you'd have a fine car. Otherwise, no good options. I was on the fence about a new engine, but then my contact at WRAR, Montana, checked around and found a used engine with 50,000 miles on it. The price wasn't bad, and the labor wasn't bad either, considering the engine was intact and even had one year warranty on it. In the end, it worked out perfectly. The cost was far less than if I junked the car and began a new car search. It was only a few days work and WRAR had the engine in and the car all checked out. Love the car now, it's a joy to drive, and it's great on gas. Saved money, got a great car, amazing outcome for me. Much appreciated, WRAR!!

Nov 1, 2019
1 year ago
I ask someone at what point does it start to sound phony and when you keeping leaving 5 star reviews for a company , but with West Richland Auto Repair I don’t have a choice. This company and group of people deserve nothing less, they really do go the extra mile.