Our Reviews


Average User Rating

4.79 / 5

Rating Breakdown

5
374
4
11
3
0
2
0
1
21

Apr 16, 2020
9 months ago
Positive: Professionalism, Quality We appreciate the quality of their and adherence to social distancing during these challenging circumstances.

Brad M.
Mar 23, 2020
10 months ago
I'm new in the Tri-Cities and didn't know where to take my car. I asked around to my father-in-law's circle of friends and they all recommended West Richland Auto, even the guys who normally work on their own cars. That was all I needed. We've been thrilled with our service. They also recently saved me a ton of money over what the dealership wanted related to "add-on" services connected to a recall. West Richland Auto is the place to go.

Mar 22, 2020
10 months ago
- Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More

Mar 16, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Mar 16, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality, Value I've always had great service from the team at West Richland Auto Repair. They are professional and thorough. I had an issue with my Audi leaking coolant, they diagnosed the issue as well as a multi point inspection throughout the vehicle …More

Mar 16, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality, Value recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and …More

Mar 16, 2020
10 months ago
I would highly recommend this shop, in fact I already have to multiple people. They were very professional and knowledgeable. The quote ended up being a bit more than I was hoping to spend so they gave me a detailed inspection form for me …More

Mar 16, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More

Mercedes Sandgren
Mar 9, 2020
10 months ago

Eric Smith
Mar 6, 2020
10 months ago

Jennifer Klymyshyn
Mar 6, 2020
10 months ago

Rick Wilmoth
Mar 6, 2020
10 months ago

Grant Bachaud
Mar 6, 2020
10 months ago

Mar 6, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality, Value I have to recognize that these guys are knowledgeable, professional, and their prices competitive. Thank you West Richland Auto Repair!

Mar 6, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality, Value recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and the repair was done fast. In comparing pricing, WRAR was very competitive and very easy to work with. Without a doubt, a very good and honest operation and the repair qualities are second to none. It is clear that the techs. are well trained and very professional. I have worked 44 year for a major Automobile and engine manufacturer, dealing with dealers and customers all over NA my entire career. This is the type of operation we strive to get and I can recognize operations that have true value all the way through their operation. I have never given a 5 Star review since most businesses rarely deserve but in this case it was earned. I also have a lot of children which means a lot of vehicles and I will have no reservations of putting their automobiles in the hands of the techs and management of West Richland Auto Repair

Greg Arthur
Mar 5, 2020
10 months ago

Craig Williamson
Mar 5, 2020
10 months ago

Feb 28, 2020
10 months ago
As always the guys did a great job on the rig. Had it ready faster than they thought. Jen, Montana and the whole crew are fantastic to work with.

Feb 28, 2020
10 months ago
Positive: Professionalism, Punctuality, Quality I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Feb 25, 2020
11 months ago
Positive: Professionalism, Punctuality, Quality, Value I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The shuttle service is wonderful! I was able to drop off and pick up my car with no hassles and stress! Staff is professional, courteous and helpful. I have recommended them to friends and coworkers after my last car repair.

Feb 23, 2020
11 months ago
Positive: Professionalism, Punctuality, Quality, Value I've always had great service from the team at West Richland Auto Repair. They are professional and thorough. I had an issue with my Audi leaking coolant, they diagnosed the issue as well as a multi point inspection throughout the vehicle and gave me a print out of needed maintenance. After the repair I had another coolant leak issue and WRAR sent out a tow truck to bring the vehicle in for repair without any charge. Great reliable team! And will be my go to for any other maintenance needs

Feb 20, 2020
11 months ago
Positive: Professionalism, Punctuality, Quality, Value always helpful and fixing whatever needs done .

Feb 19, 2020
11 months ago
Positive: Professionalism, Punctuality, Quality, Value

Feb 19, 2020
11 months ago
I would highly recommend this shop, in fact I already have to multiple people. They were very professional and knowledgeable. The quote ended up being a bit more than I was hoping to spend so they gave me a detailed inspection form for me to look over with issues from most urgent to least urgent so I could pick out the things I needed to get taken care of right away. They communicated with me frequently and in a timely manner to get the most important things I needed taken care of as quickly as possible. I will definitely be bringing my car back for work in the future.

Feb 18, 2020
11 months ago
This isn't the first time I have used West Richland Auto - they are still great! Here's a recap of my last trip: …More

Feb 16, 2020
11 months ago
This isn't the first time I have used West Richland Auto - they are still great! Here's a recap of my last trip: …More

Feb 6, 2020
11 months ago

Feb 4, 2020
11 months ago
This isn't the first time I have used West Richland Auto - they are still great! Here's a recap of my last trip: I called a week ahead to schedule an appointment or drop off for my car which needed new struts. I have a new job with not a lot of time off, one car, and can't have my family drive me everywhere for work. I discussed this with Montanna, who not only cares for you as a customer, but as a person too. She was also available to text on her work phone which made communication easy for me since I was at work (normally I call). I've enjoyed all of our talks! What I didn't know is that she took note and balanced what I needed and their workload from just a friendly talk of me telling her how happy I am with my new job. She knew I needed my car - I dropped my car off after hours on Wednesday and it was ready Thursday! I thought I would have to wait until Monday, so I was prepared for that. She also contacted me on Thursday when my car was done, but I wasn't able to pick it up at that time because I was recovering from surgery. But, I appreciated their hard work making sure my car was ready for me! For Before/After Hour drop off West Richland Auto has a packet you fill out, place your keys in, then drop into their drop box. I liked this because I get off of work at the same time they close. Their location also doesn't make me worry about my car getting broke into; I feel safe leaving my car there at night. On Friday, when I picked up my car, Jamie and Montanna were their to greet me. I always like chatting with them. I feel safe, see their hard work, and honesty. Those gals won't let you get the runaround about your vehicles like I have had at other places. Usually, I go get my car looked at and play dumb to see what the guys try and tell me. If they lie, I leave! West Richland Auto NEVER talks down to you no matter your gender or which employee you talk to. I have talked to the owner and mechanics there also - every time I get the same answer - no lies! Everyone their is very knowledgeable. Their staff is certified and use domestic material instead of cheap import. They even met a quote I got from a different company that changed my tires. I highly recommend West Richland Auto to people!

Feb 4, 2020
11 months ago
The people are so friendly and accommodating. Car was in and fixed in no time. I was given a quote for repairs so no surprises. I will definitely use them again if needed.

Jacob Tassin
Jan 30, 2020
11 months ago
Great customer service, work done in a timely manner and very knowledgeable staff all around. I would most definitely take both my vehicles here again for future service/work.

Jan 2, 2020
1 year ago

Jan 2, 2020
1 year ago
I have been taking my 2015 Ford Edge to WRAR since I bought the car in 2017. I am always so welcomed when I come into the shop and I trust everyone with my vehicle there. I have never once been disappointed. I also love how they have toys for my daughter to play with while we wait to keep her busy. I love the work, the atmosphere and the people there!

Dec 25, 2019
1 year ago
Great hometown feel and friendly staff. They offer pick up and drop off if you need to leave your car which is a great help🙂

Dec 24, 2019
1 year ago
Great hometown feel and friendly staff. They offer pick up and drop off if you need to leave your car which is a great help

Michelle Kraft
Dec 20, 2019
1 year ago

Rick Wilmoth
Dec 20, 2019
1 year ago

Dec 5, 2019
1 year ago
Great quick work and super friendly people.

Nov 16, 2019
1 year ago
I love West Richland Auto!! A few weeks ago I acquired a 2015 Kia Rio. Nice looking car, but it had problems. A lot of problems. Basically, the previous owner ran it into the ground and the engine was all but destroyed due to severe …More

Mike Rees
Nov 12, 2019
1 year ago

Nov 11, 2019
1 year ago
Been here only a handful of times, but every time I've been they've been nothing but professional. Their mechanics are extremely knowledgeable and make everything transparent for someone like me who knows nothing about cars. I would gladly take my car to them for any and everything.

Emily Carl
Nov 11, 2019
1 year ago

Cheryl Edwards
Nov 11, 2019
1 year ago

Eric Smith
Nov 11, 2019
1 year ago

Harold Knitzer
Nov 11, 2019
1 year ago

Renee Osborn
Nov 11, 2019
1 year ago

Elaine Ballou
Nov 11, 2019
1 year ago

Mercedes Sandgren
Nov 11, 2019
1 year ago

Rob Poche
Nov 11, 2019
1 year ago

Peter Stewart
Nov 11, 2019
1 year ago

Terry Bunten
Nov 11, 2019
1 year ago

Greg Arthur
Nov 11, 2019
1 year ago

Eugene Nemeth
Nov 11, 2019
1 year ago

Kent Mccarty
Nov 11, 2019
1 year ago

Nov 3, 2019
1 year ago
I love West Richland Auto!! A few weeks ago I acquired a 2015 Kia Rio. Nice looking car, but it had problems. A lot of problems. Basically, the previous owner ran it into the ground and the engine was all but destroyed due to severe overheating over time. I was ready to junk the car or sell it off for parts. Pretty disappointed, everything about the car in great shape except the engine, which, in its day, was more than adequate for a compact like the Rio. I asked WRAR whether there were options, and they said, frankly, a new engine and you'd have a fine car. Otherwise, no good options. I was on the fence about a new engine, but then my contact at WRAR, Montana, checked around and found a used engine with 50,000 miles on it. The price wasn't bad, and the labor wasn't bad either, considering the engine was intact and even had one year warranty on it. In the end, it worked out perfectly. The cost was far less than if I junked the car and began a new car search. It was only a few days work and WRAR had the engine in and the car all checked out. Love the car now, it's a joy to drive, and it's great on gas. Saved money, got a great car, amazing outcome for me. Much appreciated, WRAR!!

Nov 1, 2019
1 year ago
I ask someone at what point does it start to sound phony and when you keeping leaving 5 star reviews for a company , but with West Richland Auto Repair I don’t have a choice. This company and group of people deserve nothing less, they really do go the extra mile.

Oct 25, 2019
1 year ago
WRAR fixed my vehicle in a short amount of time and fair price. Staff are very friendly.

Oct 16, 2019
1 year ago
We are very satisfied with the service we received! We were kept informed on the progress of our repair work. The staff is very friendly. We will definitely be back with any work we might need done.

Oct 16, 2019
1 year ago
We have three vehicles that we take to West Richland Auto Repair, and every time the service has been great! Montana and Jen are very friendly, enthusiastic, and willing to work around your schedule when making appointments. Questions are …More

Oct 15, 2019
1 year ago
I will never go to another shop

Oct 8, 2019
1 year ago
You like being ripped off, this is the place to go. Never again.