Our Reviews


Average User Rating

4.73 / 5

Rating Breakdown

5
245
4
6
3
0
2
0
1
17

Feb 10, 2021
3 years ago

Feb 10, 2021
3 years ago

Feb 10, 2021
3 years ago

Feb 10, 2021
3 years ago

Feb 10, 2021
3 years ago

Feb 10, 2021
3 years ago
always helpful and fixing whatever needs done .

Feb 10, 2021
3 years ago
Great communication and fantastic staff.

Feb 10, 2021
3 years ago
great service and very personable.

Feb 10, 2021
3 years ago
Been a customer for years and will be for years to come. They continue to provide great service!

Feb 10, 2021
3 years ago
We appreciate the quality of their and adherence to social distancing during these challenging circumstances.

Feb 10, 2021
3 years ago
Great service. Honest. Great value. Refreshing to know they care about their customers. I highly recommend them.

Feb 10, 2021
3 years ago
I have to recognize that these guys are knowledgeable, professional, and their prices competitive. Thank you West Richland Auto Repair!

Feb 10, 2021
3 years ago
Super friendly and they do good, honest work. Communications about issues are top notch. Highly recommended.

Feb 10, 2021
3 years ago
I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!

Feb 10, 2021
3 years ago
Had to run out of town at the last minute and Montana and the guys found issues that could have left me stranded during my 8 hr drive. Thanks for all the help. I don't trust any of my cars to anyone but Jamie and the folks at the shop.

Joe Schroeder
Jan 22, 2021
3 years ago

Al Lillehaug
Jan 22, 2021
3 years ago

Allen Lin
Jan 22, 2021
3 years ago

Rena Jones
Jan 22, 2021
3 years ago

Amanda Espinosa
Jan 22, 2021
3 years ago

Jordan Warner
Jan 22, 2021
3 years ago

Eric H.
Jan 17, 2021
3 years ago
I was thoroughly impressed with the professionalism and quality work performed on my 2002 Jeep. My car drives like it's brand new. For 7 years, I was taking my Jeep to a place that didn't even come close to the comprehensive diagnostics that these guys performed. I found the price reasonable for the amount of work they did. There's a reason why this place is constantly rated high.

Dec 24, 2020
3 years ago
Really blown away by the service here. Fantastic communication every step of the way, very reasonable prices. The free 34 point inspection was fantastic on top of everything else! They include photos and comments in the inspection as well. Will definitely be coming back.

Linda Gibson
Dec 11, 2020
3 years ago

Charles Hamack
Dec 11, 2020
3 years ago

Greg Arthur
Dec 11, 2020
3 years ago

Mercedes Sandgren
Dec 11, 2020
3 years ago

Robert Fox
Dec 11, 2020
3 years ago

Dale C.
Nov 24, 2020
3 years ago
Absolutely worst experience with a mechanic ever,three months to replace a 6 volt system to 12 volt didn't do anything they first promised none of the original gauges work now, plus horn stopped working while taking it home wiper switch came loose doesn't work radio barely audible while driving over $3000 paid to them. Out of oil and water basically did the bare minimum do not take you Classis car to them.

Brad Edwards
Nov 5, 2020
3 years ago

Jennifer Klymyshyn
Mar 6, 2020
4 years ago

Grant Bachaud
Mar 6, 2020
4 years ago

Rick Wilmoth
Mar 6, 2020
4 years ago

Greg Arthur
Mar 5, 2020
4 years ago

Craig Williamson
Mar 5, 2020
4 years ago

Feb 10, 2020
4 years ago
I ve never hesitated to take my vehicle to WRAthey always listen and explain if needed about the work they going to do.I can always trust their service to be quality and timely.

Feb 10, 2020
4 years ago
Been here only a handful of times, but every time I've been they've been nothing but professional. Their mechanics are extremely knowledgeable and make everything transparent for someone like me who knows nothing about cars. I would gladly take my car to them for any and everything.

Feb 10, 2020
4 years ago
West Richland Auto Repair did a great job on my Subaru. They went over all the pricing and necessary fixes. I am a customer from now on!

Feb 10, 2020
4 years ago
They provided the best service! It was an unexpected emergency repair. We needed the vehicle back the same day and they made it happen. The put a rush on it and got it done immediately. Who does that anymore? They do! Love the people there too!

Feb 10, 2020
4 years ago
I love West Richland Auto!! A few weeks ago I acquired a 2015 Kia Rio. Nice looking car, but it had problems. A lot of problems. Basically, the previous owner ran it into the ground and the engine was all but destroyed due to severe overheating over time. I was ready to junk the car or sell it off for parts. Pretty disappointed, everything about the car in great shape except the engine, which, in its day, was more than adequate for a compact like the Rio. I asked WRAR whether there were options, and they said, frankly, a new engine and you'd have a fine car. Otherwise, no good options. I was on the fence about a new engine, but then my contact at WRAR, Montana, checked around and found a used engine with 50,000 miles on it. The price wasn't bad, and the labor wasn't bad either, considering the engine was intact and even had one year warranty on it. In the end, it worked out perfectly. The cost was far less than if I junked the car and began a new car search. It was only a few days work and WRAR had the engine in and the car all checked out. Love the car now, it's a joy to drive, and it's great on gas. Saved money, got a great car, amazing outcome for me. Much appreciated, WRAR!!

Feb 10, 2020
4 years ago
Great experience! I had an immediate need for repair and they were very responsive and got me in immediately. Because of their good care of me I booked maintenance work. I like that they sent me the invoice via text to review before I went back to the shop. Couldn’t be happier with them. And I appreciate the free shuttle service!! I will be going back.

Feb 10, 2020
4 years ago
The folks at West Richland Auto Repair are wonder to work with. Their prices are fair and they get the job done quickly. We all need to keep up on regular maintenance. Too many times when we take our cars in for repair and the cost seems high. But, not keeping up on it will make things worse and just cost you even more. Anyway, these folks are wonderful to work with.

Feb 10, 2020
4 years ago
We have three vehicles that we take to West Richland Auto Repair, and every time the service has been great! Montana and Jen are very friendly, enthusiastic, and willing to work around your schedule when making appointments. Questions are answered promptly, and quotes have been pretty much spot on. We've never had to bring a vehicle back for the same issue, and the techs are great about following up to make sure everything was done well (thanks again, Jamie!). I highly recommend West Richland Auto Repair.

Feb 10, 2020
4 years ago

Feb 10, 2020
4 years ago

Feb 10, 2020
4 years ago

Feb 10, 2020
4 years ago
Excellent service.

Feb 10, 2020
4 years ago

Feb 10, 2020
4 years ago
Great people and fast service.

Feb 10, 2020
4 years ago
I will never go to another shop

Feb 10, 2020
4 years ago
Great trustworthy service.

Feb 10, 2020
4 years ago
Great experience with the repairs.

Feb 10, 2020
4 years ago
You like being ripped off, this is the place to go.Never again.

Feb 10, 2020
4 years ago
Great customer service very helpful and understanding. I trust them

Feb 10, 2020
4 years ago
Absolutely wonderful service. We'll be coming back for sure.

Feb 10, 2020
4 years ago
Great service and recommends reasonable repairs at very reasonable prices.

Feb 10, 2020
4 years ago
Excellent service. Efficient and they give me a detailed diagnostic. Great prices.

Feb 10, 2020
4 years ago
Always get fast friendly, affordable help.Great job everytime. All work backed by warranty

Feb 10, 2020
4 years ago
They were informative polite the service was done quickly as fast as they could have gotten it done and I appreciate the work that they did it was very clean and well done.

Feb 10, 2020
4 years ago
Great hometown feel and friendly staff. They offer pick up and drop off if you need to leave your car which is a great help🙂