Our Reviews
Rating Breakdown
5
245
4
6
3
0
2
0
1
17
always helpful and fixing whatever needs done .
Great communication and fantastic staff.
great service and very personable.
Been a customer for years and will be for years to come. They continue to provide great service!
We appreciate the quality of their and adherence to social distancing during these challenging circumstances.
Great service. Honest. Great value. Refreshing to know they care about their customers. I highly recommend them.
I have to recognize that these guys are knowledgeable, professional, and their prices competitive. Thank you West Richland Auto Repair!
Super friendly and they do good, honest work. Communications about issues are top notch. Highly recommended.
I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!
Had to run out of town at the last minute and Montana and the guys found issues that could have left me stranded during my 8 hr drive. Thanks for all the help. I don't trust any of my cars to anyone but Jamie and the folks at the shop.
Eric H.
Jan 17, 2021
3 years ago
3 years ago
I was thoroughly impressed with the professionalism and quality work performed on my 2002 Jeep. My car drives like it's brand new. For 7 years, I was taking my Jeep to a place that didn't even come close to the comprehensive diagnostics that these guys performed. I found the price reasonable for the amount of work they did. There's a reason why this place is constantly rated high.
Really blown away by the service here. Fantastic communication every step of the way, very reasonable prices. The free 34 point inspection was fantastic on top of everything else! They include photos and comments in the inspection as well. Will definitely be coming back.
Dale C.
Nov 24, 2020
3 years ago
3 years ago
Absolutely worst experience with a mechanic ever,three months to replace a 6 volt system to 12 volt didn't do anything they first promised none of the original gauges work now, plus horn stopped working while taking it home wiper switch came loose doesn't work radio barely audible while driving over $3000 paid to them. Out of oil and water basically did the bare minimum do not take you Classis car to them.
I ve never hesitated to take my vehicle to WRAthey always listen and explain if needed about the work they going to do.I can always trust their service to be quality and timely.
Been here only a handful of times, but every time I've been they've been nothing but professional. Their mechanics are extremely knowledgeable and make everything transparent for someone like me who knows nothing about cars. I would gladly take my car to them for any and everything.
West Richland Auto Repair did a great job on my Subaru. They went over all the pricing and necessary fixes. I am a customer from now on!
They provided the best service! It was an unexpected emergency repair. We needed the vehicle back the same day and they made it happen. The put a rush on it and got it done immediately. Who does that anymore? They do! Love the people there too!
I love West Richland Auto!! A few weeks ago I acquired a 2015 Kia Rio. Nice looking car, but it had problems. A lot of problems. Basically, the previous owner ran it into the ground and the engine was all but destroyed due to severe overheating over time. I was ready to junk the car or sell it off for parts. Pretty disappointed, everything about the car in great shape except the engine, which, in its day, was more than adequate for a compact like the Rio. I asked WRAR whether there were options, and they said, frankly, a new engine and you'd have a fine car. Otherwise, no good options. I was on the fence about a new engine, but then my contact at WRAR, Montana, checked around and found a used engine with 50,000 miles on it. The price wasn't bad, and the labor wasn't bad either, considering the engine was intact and even had one year warranty on it. In the end, it worked out perfectly. The cost was far less than if I junked the car and began a new car search. It was only a few days work and WRAR had the engine in and the car all checked out. Love the car now, it's a joy to drive, and it's great on gas. Saved money, got a great car, amazing outcome for me. Much appreciated, WRAR!!
Great experience! I had an immediate need for repair and they were very responsive and got me in immediately. Because of their good care of me I booked maintenance work. I like that they sent me the invoice via text to review before I went back to the shop. Couldn’t be happier with them. And I appreciate the free shuttle service!! I will be going back.
The folks at West Richland Auto Repair are wonder to work with. Their prices are fair and they get the job done quickly. We all need to keep up on regular maintenance. Too many times when we take our cars in for repair and the cost seems high. But, not keeping up on it will make things worse and just cost you even more. Anyway, these folks are wonderful to work with.
We have three vehicles that we take to West Richland Auto Repair, and every time the service has been great! Montana and Jen are very friendly, enthusiastic, and willing to work around your schedule when making appointments. Questions are answered promptly, and quotes have been pretty much spot on. We've never had to bring a vehicle back for the same issue, and the techs are great about following up to make sure everything was done well (thanks again, Jamie!). I highly recommend West Richland Auto Repair.
Excellent service.
Great people and fast service.
I will never go to another shop
Great trustworthy service.
Great experience with the repairs.
You like being ripped off, this is the place to go.Never again.
Great customer service very helpful and understanding. I trust them
Absolutely wonderful service. We'll be coming back for sure.
Great service and recommends reasonable repairs at very reasonable prices.
Excellent service. Efficient and they give me a detailed diagnostic. Great prices.
Always get fast friendly, affordable help.Great job everytime. All work backed by warranty
They were informative polite the service was done quickly as fast as they could have gotten it done and I appreciate the work that they did it was very clean and well done.
Great hometown feel and friendly staff. They offer pick up and drop off if you need to leave your car which is a great help🙂