Our Reviews


Average User Rating

4.78 / 5

Rating Breakdown

5
228
4
6
3
0
2
0
1
14

Aug 2, 2019
1 year ago
Great people and fast service.

Jul 31, 2019
1 year ago
Great experience with the repairs.

Jul 31, 2019
1 year ago
Great auto repair place. They always keep my vehicles running and on the road. I like that they share photos of what the problem is with me so I know exactly what is going on.

Jul 31, 2019
1 year ago
Excellent diagnostics, quality repair, friendly service, and fair prices. They also have a service warranty that they honor. Highly recommend.

Jul 25, 2019
1 year ago
They provided a free shuttle service so I could get to work while they worked on my car. I received a detailed report with photos on everything they checked, the repairs were completed in a timely manner and on budget. Great family owned business. I plan on returning to West Richland Auto Repair for all my future maintenance and repair needs.

Jul 5, 2019
1 year ago
Always get fast friendly, affordable help. Great job everytime. All work backed by warranty

Jun 26, 2019
1 year ago
Montana, Jenn, and they entire crew at WRAR consistently provide quality service at a more than fair price.

Jun 26, 2019
1 year ago
I highly recommend West Richland Auto Repair. They are accurate, fair, courteous and speedy. Their service saved me from a potential and serious accident. I was pulling my 5th wheel and while accelerating there developed a serious vibration in the truck. Thinking it was my driveline, they found out it was my power steering pump. It went out while they were test driving it. Hard to steer, almost no brakes, they muscled it to the shop. I could have been pulling my trailer when the power pump went out!!!

Jun 26, 2019
1 year ago
Very professional and organized quote delivery. Courtesy car is available. They even offered to give me a ride. Work was done quickly. Good job WRA!

Jun 26, 2019
1 year ago
Very thorough. Did everything I asked to prepare my car for upcoming cross country trip. Car now runs like new. Always friendly staff.

Jun 26, 2019
1 year ago
Highly recommend this place I will forever go here in the future. Went in for digonstic test and they take serious pride in what they do. Checked everything took pictures. I ended up having a hole in the intake hose and was replaced within 2 hours. Love this place.

Jun 16, 2019
1 year ago
I highly recommend West Richland Auto Repair. They are accurate, fair, courteous and speedy. Their service saved me from a potential and serious accident. I was pulling my 5th wheel and while accelerating there developed a serious vibration …More

May 26, 2019
1 year ago

May 26, 2019
1 year ago
Absolutely wonderful service. We'll be coming back for sure.

May 26, 2019
1 year ago
Great customer service very helpful and understanding. I trust them

May 26, 2019
1 year ago
Thank you so much for making myself and family safe on the roads! West Richland Auto Repair has the best technicians, and excellent customer service. Keep up the excellent work WRAR. If your looking for an excellent shop they are the shop to go to.

May 16, 2019
1 year ago
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May 16, 2019
1 year ago
Thank you so much for making myself and family safe on the roads! West Richland Auto Repair has the best technicians, and excellent customer service. Keep up the excellent work WRAR. …More

Apr 26, 2019
1 year ago

Apr 26, 2019
1 year ago
Excellent service.

Apr 26, 2019
1 year ago
Without a doubt, best auto repair shop in Tri Cities!

Apr 26, 2019
1 year ago
Took my 2012 Dodge Charger in for a check engine light problem got it back in a few day now my car is running great....prompt service excellent customer service.thankyou so much

Apr 26, 2019
1 year ago
They were informative polite the service was done quickly as fast as they could have gotten it done and I appreciate the work that they did it was very clean and well done.

Apr 26, 2019
1 year ago
West Richland Auto Repair did a great job on my Subaru. They went over all the pricing and necessary fixes. I am a customer from now on!

Apr 26, 2019
1 year ago
today They provided the best service! It was an unexpected emergency repair. We needed the vehicle back the same day and they made it happen. The put a rush on it and got it done immediately. Who does that anymore? They do! Love the people there too!

Apr 16, 2019
1 year ago
One star only because there isn’t a 0 option, Took my 2008 Durango in where I was informed that they would do a inspection with a total price of 58.00 to 118.00 standard procedure. Ok this is a 2008 …More

Apr 16, 2019
1 year ago
Very friendly staff Professional Fast …More

Apr 16, 2019
1 year ago
Took my 2006 Dodge Ram 1500 in for the replacement of both exhaust pipes and a muffler. The mechanics did an amazing job, everyone was friendly and did offer food and a ride anywhere if I wanted to. I usually watch most mechanic places do …More

Apr 16, 2019
1 year ago
I took both of my 10+ year old vehicles to West Richland Auto for regularly scheduled maintenance and was pleased with the results and price. They did a thorough inspection and provided a website link with a report indicating suggested …More

Apr 16, 2019
1 year ago
I was treated kindly both over the phone and in person. The cost of the service items I knew I needed were less here than at the dealership. The estimation of and time to complete the work was accurate and faster than I expected. The …More

Jul 26, 2017
3 years ago
Great experience

Jul 26, 2017
3 years ago
- I trust these folks 100%. They are straightforward, speak plain, seem completely honest, and did what they said they would do AND did it in the time they said they would do it in. 5 stars. No question.

Jul 26, 2017
3 years ago
Took my 2007 Fusion for an estimate. Was advised that vehicle required major repairs which I understood. However upon reviewing my written estimate it appears that WRAR was attempting to milk me for the cost. Replacement driveshaft ~$1000.00? When I inquired about completing work in stages, was told all needed to be done at once. Also advised in writing that additional work such as four new tires were required even though current tires are at ~50%. No work was done and still charged $119.00 for vehicle check. Not a great experience, thanks but no thanks.

Jul 26, 2017
3 years ago
They are the top rated repair shop in the Tri-Cities for good reason! They are always very straight forward with you about what your car needs (or doesn't need), and the prices are competitive. They are the only repair shop we will use in the Tri-Cities.

Jul 26, 2017
3 years ago
I have never taken any vehicle I have ever owned into a repair shop. I have always done the work myself. (Plus my Dad;) however, since the giant piece of garbage vehicle I purchased (2008 Suburban) doesn't physically fit in my garage.-my bad. I found it necessary to take it somewhere because a wheel bearing needed to be replaced. I asked all the people I know and they recommended this place unanimously. To say they were right would be a massive understatement. These guys are legit. They were fast and charged me less than I had anticipated. I was totally happy with just this primary visit and repair work. Little did I know, the story would continue... To add another chapter to this review: The part they replaced catastrophically failed while my wife was running errands. I called them and without any hesitation they told me to have it towed at their expense to their shop. This was around noon. They had completely replaced the entire axel and had it fully repaired in time for me to get it before they closed on the same freaking day!!!!! Oh and did I mention they charged me NOTHING because it was due to a faulty replacement part and they quote, "stand by their work." They also offered to come get me/wife. They literally couldn't have done anything more. If you can't tell, I am fully on board the W. Richland Automotive train. I will never take my vehicles anywhere else. If you take your vehicles anywhere else you are stupid. Thanks again for being so unbelievably honorable and genuine.

Jul 26, 2017
3 years ago
They were honest, courteous and did a great job fixing my truck! I will definitely recommend them to others!

Jul 26, 2017
3 years ago
Very helpful and honest with everything! They helped me fix my Mazda 3 when the AC compressor and everything blew up on me. Highly recommend them! Honest and hardworking people. 5+ star rating.

Apr 16, 2017
3 years ago
I trust these folks 100%. They are straightforward, speak plain, seem completely honest, and did what they said they would do AND did it in the time they said they would do it in. …More

Apr 16, 2017
3 years ago
I have never taken any vehicle I have ever owned into a repair shop. I have always done the work myself. (Plus my Dad;) however, since the giant piece of garbage vehicle I purchased (2008 Suburban) doesn't physically fit in my garage.-my …More

Jul 26, 2016
4 years ago
I was very impressed by my experience with WRAR. I was able to get a diagnosis the same day that I brought my car in. The original quote was very high due to a part-availability-cost issue, but Shane worked with me to find a better alternative. My rack and pinion assembly is now replaced and I was only without my car for one day. The free shuttle service and pleasant employees are a great bonuses too. I'll be a returning customer.

Apr 16, 2016
4 years ago
I was very impressed by my experience with WRAR. I was able to get a diagnosis the same day that I brought my car in. The original quote was very high due to a part-availability-cost issue, but Shane worked with me to find a better …More

Nov 9, 2015
4 years ago
I got out of a jam by going to they're shop. Good location, great work

Jul 26, 2015
5 years ago
Always friendly and accomidating. Great service , even better prices!

Jul 26, 2015
5 years ago
Was able to get my exhaust repair same day. Great service.

Jul 26, 2015
5 years ago
Their expertise and Customer Service are satisfaction, no wonder why their business is growing. They are willing to take the time to inspect the vehicle and give a very honest opinion. Also, I haven't heard of a "local" auto repair shop (around Tri-cities) that offers a shuttle to take you home/office. That means they really care for their customers. And most of all, they fix the issue right the very first time.

Jul 26, 2015
5 years ago
I have been impressed by the service my wife and I have received from West Richland Auto Service. Response time to problems has been very good. If you can't wait they can provide a ride home.. I have no complaints thus far and I hope it stays that way. Thank you to the whole staff.

Dave Martin
Apr 26, 2015
5 years ago
Great people to do business with and great quality work!

Apr 16, 2015
5 years ago
Their expertise and Customer Service are satisfaction, no wonder why their business is growing. They are willing to take the time to inspect the vehicle and give a very honest opinion. Also, I haven't heard of a "local" auto repair shop …More

Apr 7, 2015
5 years ago
It is a good feeling to when your vehicle is fixed by an awesome shop who is and always have been honest and actually shows you what needs fixed and doesn't pressure you into more work than necessary to get your vehicle running, if more needs to be done they will inform you of what to look out for. Honest and affordable I love this shop it's the best I've ever been to thank you Jamie for keeping me and my family driving safe.

Jan 14, 2015
5 years ago

Oct 21, 2014
5 years ago
I took my Jeep Cherokee in there to solve an engine-miss problem. They did a tune-up, valve-flush and replaced an O2 sensor. After that they pointed out a couple of issues I need to address.Im satisfied.

Dec 15, 2013
6 years ago

May 15, 2012
8 years ago
I have found an excellent auto repair business. Very Very reasonable costs and excellent results. Fully qualified technician. No excessive charges or testing that is not required. Systematical approach to auto problems. Thank You