Our Reviews
Rating Breakdown
5
491
4
14
3
0
2
0
1
27
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism, Punctuality, Quality, Value
Professional. Reliable. Always back their repairs. You can trust them with your vehicle.
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Positive: Professionalism, Quality
Positive: Professionalism, Punctuality, Quality, Value
I have had my car in other shops and they could not get it fixed. I took it to West Richland Auto Repair and they had it running like a champ in no time. They are now my go-to shop.
Positive: Professionalism, Punctuality, Quality
Our 2017 Chevy Sonic check engine light was on. Schedule an appointment with West Richland Auto Repair, they were efficient with diagnosis the problem sent a detail paperwork explaining problem along with the cost to fix. They were able to …More
Eric Pennala
May 15, 2020
2 years ago
2 years ago
Great service at a fair price!
Eric Pennala
May 15, 2020
2 years ago
2 years ago
Great service at a fair price!
great service and very personable.
Positive: Professionalism
Jamie is a well certified technician. He sets the tone in his shop to ensure every repair is done to manufactures specifications. What I enjoy about Jamie most is his honesty. If he encounters a manufacture and/or make that he isn't …More
Best customer service I've had from a business in general. They did a wonderful job repairing my car and when I needed something else replaced the day I picked my car up, they took the car back AND even gave me a ride to Autozone to get a …More
Positive: Professionalism, Punctuality, Quality
We were new to town and had to look up a mechanic online. This place had great reviews so we decided to take our car here. We were very pleased with the work that was done and how friendly and professional the staff was. If you need a great mechanic this is the place to bring your car.
Positive: Professionalism, Quality, Value
Montana was very helpful and kept me informed. The price was fair and they got the work done quickly. Definitely recommend to anyone who needs auto repair.
Positive: Professionalism, Quality, Value
Has concistently provided excellent vehicle repair and customer service. Great communication of issues with your vehicle, priority of services that are needed now or can wait, and progress of your vehicle repair. I have never felt over …More
Positive: Professionalism, Punctuality, Quality, Value
West Richland Auto Repair was recommend by a neighbor. They were very friendly, kept me up to date on the costs, what needed to be done and when my vehicle would be ready. I will visit them again for all my vehicle repairs.
I have been taking all my vehicles into West Richland Auto Repair for several years now, and am very satisfied with their service. They always perform quality work, back it up with 2 year warranty, get the work done on time, and never have …More
Positive: Professionalism, Quality, Value
Been a customer for years and will be for years to come. They continue to provide great service!
I have been using West Richland Auto Repair for several years now. Switched to this shop when I found out they could perform dealer maintenance and repairs. The shop is thorough and keeps me updated on maintenance due and upcoming. Recommend this shop.
Positive: Professionalism, Quality
We appreciate the quality of their and adherence to social distancing during these challenging circumstances.
Brad M.
Mar 23, 2020
2 years ago
2 years ago
I'm new in the Tri-Cities and didn't know where to take my car. I asked around to my father-in-law's circle of friends and they all recommended West Richland Auto, even the guys who normally work on their own cars. That was all I needed. We've been thrilled with our service. They also recently saved me a ton of money over what the dealership wanted related to "add-on" services connected to a recall. West Richland Auto is the place to go.
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Positive: Professionalism, Punctuality, Quality, Value
I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More
Positive: Professionalism, Punctuality, Quality
I dropped off a friends vehicle for them and when I arrived I was greeted within 30 seconds by a very professional staff, given a water, and a wonderful ride back home. Very impressed with the service!
Positive: Professionalism, Punctuality, Quality, Value
I've always had great service from the team at West Richland Auto Repair. They are professional and thorough. I had an issue with my Audi leaking coolant, they diagnosed the issue as well as a multi point inspection throughout the vehicle …More
Positive: Professionalism, Punctuality, Quality, Value
recently used the services of West Richland Auto Repair. They were accurate with quotes, and the quality of service was excellent. At no time was there a change to the quote and i was informed at every step the status of the repair and …More
I would highly recommend this shop, in fact I already have to multiple people. They were very professional and knowledgeable. The quote ended up being a bit more than I was hoping to spend so they gave me a detailed inspection form for me …More
Positive: Professionalism, Punctuality, Quality, Value
I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The …More
Mercedes Sandgren
Mar 9, 2020
2 years ago
2 years ago
Eric Smith
Mar 6, 2020
2 years ago
2 years ago
Jennifer Klymyshyn
Mar 6, 2020
2 years ago
2 years ago
Rick Wilmoth
Mar 6, 2020
2 years ago
2 years ago
Kent Mccarty
Nov 11, 2019
2 years ago
2 years ago
I love West Richland Auto!! A few weeks ago I acquired a 2015 Kia Rio. Nice looking car, but it had problems. A lot of problems. Basically, the previous owner ran it into the ground and the engine was all but destroyed due to severe overheating over time. I was ready to junk the car or sell it off for parts. Pretty disappointed, everything about the car in great shape except the engine, which, in its day, was more than adequate for a compact like the Rio. I asked WRAR whether there were options, and they said, frankly, a new engine and you'd have a fine car. Otherwise, no good options. I was on the fence about a new engine, but then my contact at WRAR, Montana, checked around and found a used engine with 50,000 miles on it. The price wasn't bad, and the labor wasn't bad either, considering the engine was intact and even had one year warranty on it. In the end, it worked out perfectly. The cost was far less than if I junked the car and began a new car search. It was only a few days work and WRAR had the engine in and the car all checked out. Love the car now, it's a joy to drive, and it's great on gas. Saved money, got a great car, amazing outcome for me. Much appreciated, WRAR!!
I ask someone at what point does it start to sound phony and when you keeping leaving 5 star reviews for a company , but with West Richland Auto Repair I don’t have a choice. This company and group of people deserve nothing less, they really do go the extra mile.
WRAR fixed my vehicle in a short amount of time and fair price. Staff are very friendly.
We are very satisfied with the service we received! We were kept informed on the progress of our repair work. The staff is very friendly. We will definitely be back with any work we might need done.
We have three vehicles that we take to West Richland Auto Repair, and every time the service has been great! Montana and Jen are very friendly, enthusiastic, and willing to work around your schedule when making appointments. Questions are …More
I will never go to another shop
You like being ripped off, this is the place to go.
Never again.
I ve never hesitated to take my vehicle to WRA
they always listen and explain if needed about the work they going to do.
I can always trust their service to be quality and timely.
Been going to Jamie nearly 10 years, and have always received honest quotes and work, fast turnaround, and friendly customer oriented staff!
We have three vehicles that we take to West Richland Auto Repair, and every time the service has been great! Montana and Jen are very friendly, enthusiastic, and willing to work around your schedule when making appointments. Questions are answered promptly, and quotes have been pretty much spot on. We've never had to bring a vehicle back for the same issue, and the techs are great about following up to make sure everything was done well (thanks again, Jamie!). I highly recommend West Richland Auto Repair.
Just had my first interaction with WRAR this past week 08/19. They we extremely courteous and excellent to work with. I made my appointment to have an aftermarket Bull Bar installed on my Ram 1500 Sport Truck. They got me in very quickly …More
Excellent service. Efficient and they give me a detailed diagnostic. Great prices.
It doesn't matter which of our vehicles we take in, Jaimie and his crew ALWAYS take care of us! You cannot find a better place, I've tried! Fixed right the first time, every time.
Brought my car in and bam next day they had me driving around again for a good price. Thanks again i will return next time. Good shop friendly staff id reccomend this auto shop to anyone who needs good repairs done
Great service and recommends reasonable repairs at very reasonable prices.
I ve never hesitated to take my vehicle to WRA
they always listen and explain if needed about the work they going to do.
I can always trust their service to be quality and timely.
Best place for vehicle repair and care in the Tri-Cities. The service and quality of work are all splendid. It is also nice the way West Richland Auto Repair stands behind their work by warranting what the do.
Just had my first interaction with WRAR this past week 08/19. They we extremely courteous and excellent to work with. I made my appointment to have an aftermarket Bull Bar installed on my Ram 1500 Sport Truck. They got me in very quickly and did a great job and got me my truck back the same day. They offered me a ride home or work which was very kind of them even though I had a ride set up already. The install work so far is great... They even did a follow up via text to make sure I was happy with the work, Thank you WRAR. AS my newer vehicles go out of there manufacture warranty's I plan to use them for all my maintenance in the coming year. We try and support our local city business's as much as possible in WR. Want to keep them here and its so convenient too. Their prices seem fair and competitive for the Tri Cities area as well. Will use them again! A++ for service and communication and friendliness.
I had work done on one of my trucks here. They provide a excellent service here. Definitely keep you up to date with diagnosis and progress and repairs. They even gave me a ride home after I dropped off my truck and picked me back up when the repairs were finished. Would highly recommend them!
The folks at West Richland Auto Repair are wonder to work with. Their prices are fair and they get the job done quickly. We all need to keep up on regular maintenance. Too many times when we take our cars in for repair and the cost seems high. But, not keeping up on it will make things worse and just cost you even more. Anyway, these folks are wonderful to work with.
Great experience! I had an immediate need for repair and they were very responsive and got me in immediately. Because of their good care of me I booked maintenance work. I like that they sent me the invoice via text to review before I went …More
The folks at West Richland Auto Repair are wonder to work with. Their prices are fair and they get the job done quickly. We all need to keep up on regular maintenance. Too many times when we take our cars in for repair and the cost seems …More
Great tech very thorough great prices
Great experience! I had an immediate need for repair and they were very responsive and got me in immediately. Because of their good care of me I booked maintenance work. I like that they sent me the invoice via text to review before I went back to the shop. Couldn’t be happier with them. And I appreciate the free shuttle service!! I will be going back.
Great people and fast service.
Great experience with the repairs.
Great auto repair place. They always keep my vehicles running and on the road. I like that they share photos of what the problem is with me so I know exactly what is going on.