Our Reviews
Rating Breakdown
5.00
213
4.00
5
1.00
13
I took both of my 10+ year old vehicles to West Richland Auto for regularly scheduled maintenance and was pleased with the results and price. They did a thorough inspection and provided a website link with a report indicating suggested items to repair, including pictures of affected parts, and the severity of the issues. The billing invoice was clear, indicating the charges for parts and the charges for labor. Labor costs are a big part of car repair these days, and the times quoted seemed fair. I did have one issue with a broken vacuum line to the air filter housing, which was broken during the inspection, but the technicians fixed this issue promptly, including allowing us to use a loaner car while fixing the problem. West Richland Auto provides a free shuttle to/from your work or house, making it easy to drop off your vehicle and pick it up when the maintenance is complete.
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This is not Gary but his sister "Bobbie" and as always they do an excellent job of taking care of my vehicles. I highly recommend them.
West Richland Auto Repair has the best customer service of all the auto repair shops I have ever been to!
I trust the work being performed on my vehicle. The team provides outstanding service... Thank you and continue the excellent work.
Ron M.
Aug 20, 2018
1 year ago
1 year ago
Excellent service and friendly staff. I will continue doing business with West Richland Auto Repair!
This is not Gary but his sister "Bobbie" and as always they do an excellent job of taking care of my vehicles. I highly recommend them.
I have been a customer since their office opened and have received great service and advice regarding my auto maintenance over the years and at a very reasonable price. Friendly staff!
Jaimie is smart and has all the Chrysler tech. Great job on our challenger. tr
Awesome! Great staff! And prices are reasonable and they are Ford authorized services.
They have done nearly $9000 in work on family vehicles over the last 18 months. One was a $4200 insurance job but the rest were paid in full at the time of pick up by me, not the owner of any of the cars. This week we took in a car with the differential out of it and agreed to the quote. When they called to say it was done they added that it needed three new wheel studs. The quote was $398. $86 for parts and $312 for labor. I called Les Schwab they quoted $88 with tax for everything. You can guess which one we chose! I feel like we have been good customers and they tried to take it to us. Now we are no longer customers.
These guys have taken care of me every time I bring in my vehicles in. In fact, they go above and beyond. They have stayed on the agreed upon schedule and always keep me informed as they progress if anything unexpected comes up. Definately a top notch outfit.
The mechanics have a passion for what they do and it really shows in their work. They are not the cheapest shop but you definitely get what you pay for not to mention the sense of security that my vehicles are fixed right the first time. Love the pictures and the emails. I recommend this shop to everybody!
Best place for vehicle repair and care in the Tri-Cities. The service and quality of work are all splendid.
I'm a car salesman, customer wanted inspection done by 3rd party. He setup for me to bring truck here. Very inviting place, with friendly people. Kureg machine, free snacks clean good music. Very happy with the way they conduct themselves
West Richland Auto keep my baby running right! They found a potential fire hazard right off the bat and showed my the baked part. This place is the best repair shop around for good mechanics, good customer service and a very friendly place to work with. Thanks!
Took my 2007 Fusion for an estimate. Was advised that vehicle required major repairs which I understood. However upon reviewing my written estimate it appears that WRAR was attempting to milk me for the cost. Replacement driveshaft …More
Third experience with WRAR. All have been good. I do most of my own auto repair and only go to a shop occasionally. I have broad knowledge of most all automotive systems. So I was impressed when they fixed only what I came in for and did …More
They have done nearly $9000 in work on family vehicles over the last 18 months. One was a $4200 insurance job but the rest were paid in full at the time of pick up by me, not the owner of any of the cars. This week we took in a car with …More
I recommend West Richland Auto Repair to everyone I know! They are fantastic! They keep you up-to-date with the latest information on your vehicle and let you know exactly what needs to be done. The autosight inspection is unbeatable! I've never seen any auto shop with this capability. It really helps to let you know what needs to be done and where your overall vehicle "health" rates. The mechanics get it right EVERY time and definitely know what they're doing. Montanna is awesome in the office. So friendly and helpful! I can't say enough about this place. We've had 3 different vehicles serviced here and have never had anything other than a pleasant experience! Thank you so much for being the best!
Great service; friendly and fair. Very reliable and they quickly get to the bottom of any problem. They never try to force any unnecessary repair on you like other places. Very trustworthy and they have a great customer rewards program.
WRAR has been providing service on my truck for a while and just completed the second of three maintenance projects. I am extremely happy with the service and the quality.
Once again, prompt customer service, repairs made per the original estimate, no up-selling, valuable recommendations offered and a convenient shuttle service provided with a flexible schedule.
My go-to car repair shop for six years. Always thorough, provide good info on what might be coming down the line without being pushy about it.
Fair prices and pretty quick service.
And friendly!
John D.
Sep 26, 2017
2 years ago
2 years ago
My go-to car repair shop for six years. Always thorough, provide good info on what might be coming down the line without being pushy about it.
Fair prices and pretty quick service.
And friendly!
