Our Reviews

Good customer service! The workers there are friendly and my servicing got done in a timely manner

We've been taking vehicles to Real Pro for more than 15 years. John has built an honest and first rate shop you can trust for all your repair needs. Always thorough and willing to prioritize the items that need attention so you can budget the repairs. Thanks John!

Dave and the staff at the EASTERN avenue store have always given me trustworthy quality service. I will bring my vehicles no where else.

- I've been on the lookout for a good service center since I moved to the south side of town and I've seen the professional way everyone at Real Pro has worked with my girlfriend and her car. I just had work done on my 2005 Saab here and it is the first time I've trusted a place to do work on it outside of the dealership since Saabs have so many odd quirks with their maintenance. They did a great job, knew about the special power steering fluid needed for Saabs so it was done correctly, and were done faster than I expected. Every time I've been here, they are great to work with. They will inspect your car and give you a list of things they find and what they recommend you take care of now and what can wait until later. They have never tried to push something that wasn't needed and I have never felt like they tried to overcharge for something. It is refreshing to have a place that is honest and very competitive with their pricing. This is a great place to work with and I highly recommend them.

All I can say is wow! I just called to find out about pricing, and someone named Rob gave me SUCH GREAT ADVICE about buying used cars...mind you, this is a auto repair shop, but he literally said, "Hey I'd rather you make an informed …More

I would recommend your Business with all my care care needs. I have been going there since I bought my car, and I have had no issues. You really take the time to look at everything, and I love how you give advice on what should be done first and when I don't have the money, to fix everything that is on your list, you have been kind enough to point out what is the most crucial to take care of right away. I really trust you with all my car needs. You have been a place that has saved me money and your not dishonest with your prices!! Thank you Real Pro!!! I will be back!!

Excellent service. I truly trust these guys will give an honest diagnostic and reasonable pricing. Trust is everything and I have never had an issue.

Always good service at a reasonable price.

I have been a customer of the Real Pro Auto Eastern St location for over 10 years. I tend to buy and maintain older high mileage vehicles. I have had many opportunities to utilize Real Pro Auto's services. I have wondered if I would qualify for at a fleet customer. :-) These vehicles include domestic and imports, cars, minivans and full size vans. No matter what I have thrown at John and his crew, they have been able to handle. The biggest compliment I can give John and his team is, I trust them. The service reps (all of them throughout the years including the two current reps, Dave and Dave) take the time to listen to you (I'm all about safety, preventing the bigger expense and avoiding vehicle breakdowns) and explain to me what my options are. They put me into the driver’s seat, so to speak, in terms of my vehicle's maintenance. They stand behind their work. I had a situation where an oil pump that I had replaced failed within a few months. It was replaced, No questions asked. They are willing to work with you. I had a situation a few years ago when the transmissions on a 2000 Grand Marquis failed 2 months after I had purchased it. The labor they quoted was reasonable, but the prices from their standard sources for the rebuilt transmissions seemed high. I was able to find and online source, had it shipped to the shop and then installed the transmission for me with the originally quoted labor price. Worked out great! The service aspect of their business is great! From getting a loaner car when I have an overnight repair, getting rides to and from work, getting your car picked up and dropped off, getting simpler items done while I wait and using their customer Wi-Fi and drinking their coffee (John, still waiting to get a workstation installed of some type for us mobile workers). The prices I have found are competitive for certified shops. I'm sure you can find cheaper out there, but they will be lacking many of the service items, as well as being able to stand behind their work. There are online coupons, so check out their web site for these additional discounts. I have purchased my last 4 sets of tires at Real Pro Auto. I will usually benchmark their prices against Discount Tire and they are able to stay very competitive. The benefit buying them from Real Pro Auto is that they will do the free balance and rotations at the same time as the oil changes, saving me from another appointment somewhere else. Scheduling normal maintenance and oil changes 2-3 days ahead are never an issue. I have had a couple of situations that required an urgent repair and they found room in their schedule and/or gave me a loaner car for a day or two. I often hear from others their problems scheduling work at other shops or from the dealer. This has never been an issue at Real Pro Auto. To conclude this review as I started it, I trust John and his crew to keep me and my family safe in our vehicles and to tell me the facts while allowing me to make the decisions without a high sales pitch.

All I can say is wow! I just called to find out about pricing, and someone named Rob gave me SUCH GREAT ADVICE about buying used cars...mind you, this is a auto repair shop, but he literally said, "Hey I'd rather you make an informed decision than anything else..." Mind. Blown. Thank you Rob. That type of honestly and decency is very rare these days, especially in the automotive industry. You are clearly living up to the name of the company you work for. Thanks again for helping this stranger out.

Ever since I started using Real Pro over 10 years ago, I have had complete faith in all of my Auto repairs. They have gone out of their way to make sure I have a vehicle to drive, if needed. They have given me good advice on car decisions as well.

Thank you for the wonderful service on Friday, April 15th. I appreciate how I was able to have my car's dead battery on a Friday afternoon replaced within an hour of my arrival. For the past 7 years I have been bringing my car for the proper maintenance to Real Pro and I am always impressed how the staff takes such a fantastic care of my car as if it was their own vehicle!

I recently had some work done on my car and the staff at Real Pro did a thorough job of inspecting my car for issues I had and did an excellent job communicating what needed to be done and how much it would be. I always go to Real Pro, they provide excellent service and stand behind their work. They also get the job done in a timely manner. Give them a chance to earn your trust when it comes to auto repairs.

excellent service

I use Real Pro Auto for the fleet of vehicles I have for work and also for our families personal vehicles.

Great service. Friendly staff. Mechanic explained everything. Comfortable waiting area. Great experience all around.

Scotty's Real Pro Auto in Saranac is outstanding. Jay is totally professional and very welcoming. They maintain all of our vehicles and the service and the service technicians are first class! Great find for us now we have a place we can call home for all of our auto care needs!!!!!

All I can say is wow! I just called to find out about pricing, and someone named Rob gave me SUCH GREAT ADVICE about buying used cars...mind you, this is a auto repair shop, but he literally said, "Hey I'd rather you make an informed decision than anything else..." Mind. Blown.Thank you Rob. That type of honestly and decency is very rare these days, especially in the automotive industry. You are clearly living up to the name of the company you work for. Thanks again for helping this stranger out.

I have been taking my vehicles to Real Pro Auto Services for several years and the have always been quick to fix the problem or just do general maintenance. Pricing is fair if not better than most.They inspect your vehicle from top to bottom and let you know if there are any other issues that need to be addressed.They are an auto service that you can trust!!!

I've been on the lookout for a good service center since I moved to the south side of town and I've seen the professional way everyone at Real Pro has worked with my girlfriend and her car. I just had work done on my 2005 Saab here and it is the first time I've trusted a place to do work on it outside of the dealership since Saabs have so many odd quirks with their maintenance. They did a great job, knew about the special power steering fluid needed for Saabs so it was done correctly, and were done faster than I expected.Every time I've been here, they are great to work with. They will inspect your car and give you a list of things they find and what they recommend you take care of now and what can wait until later. They have never tried to push something that wasn't needed and I have never felt like they tried to overcharge for something. It is refreshing to have a place that is honest and very competitive with their pricing.This is a great place to work with and I highly recommend them.

I've only been here twice so far but have been very appreciative of their honesty. The first time I went in to get an oil change and my transmission fluid flushed. When the mechanics looked at my car, they suggested I NOT get the transmission fluid flush because I had tires that were about to wear out, and the funds for the trans fluid would be better used for tires. A few weeks later, lo and behold, the wire threads of my tires were beginning to show and I had to get new tires. I was so thankful for their honesty, they could have done the trans fluid change to get paid for whatever the trans fluid fee is but instead it seemed like they were looking out for me.Based on this experience, I would recommend them to others! One tip, make sure to check their coupons out on the website before you go.

I have been a customer of the Real Pro Auto Eastern St location for over 10 years. I tend to buy and maintain older high mileage vehicles. I have had many opportunities to utilize Real Pro Auto's services. I have wondered if I would qualify for at a fleet customer. :-) These vehicles include domestic and imports, cars, minivans and full size vans. No matter what I have thrown at John and his crew, they have been able to handle.The biggest compliment I can give John and his team is, I trust them. The service reps (all of them throughout the years including the two current reps, Dave and Dave) take the time to listen to you (I'm all about safety, preventing the bigger expense and avoiding vehicle breakdowns) and explain to me what my options are. They put me into the driver’s seat, so to speak, in terms of my vehicle's maintenance.They stand behind their work. I had a situation where an oil pump that I had replaced failed within a few months. It was replaced, No questions asked.They are willing to work with you. I had a situation a few years ago when the transmissions on a 2000 Grand Marquis failed 2 months after I had purchased it. The labor they quoted was reasonable, but the prices from their standard sources for the rebuilt transmissions seemed high. I was able to find and online source, had it shipped to the shop and then installed the transmission for me with the originally quoted labor price. Worked out great!The service aspect of their business is great! From getting a loaner car when I have an overnight repair, getting rides to and from work, getting your car picked up and dropped off, getting simpler items done while I wait and using their customer Wi-Fi and drinking their coffee (John, still waiting to get a workstation installed of some type for us mobile workers).The prices I have found are competitive for certified shops. I'm sure you can find cheaper out there, but they will be lacking many of the service items, as well as being able to stand behind their work. There are online coupons, so check out their web site for these additional discounts.I have purchased my last 4 sets of tires at Real Pro Auto. I will usually benchmark their prices against Discount Tire and they are able to stay very competitive. The benefit buying them from Real Pro Auto is that they will do the free balance and rotations at the same time as the oil changes, saving me from another appointment somewhere else.Scheduling normal maintenance and oil changes 2-3 days ahead are never an issue. I have had a couple of situations that required an urgent repair and they found room in their schedule and/or gave me a loaner car for a day or two. I often hear from others their problems scheduling work at other shops or from the dealer. This has never been an issue at Real Pro Auto.To conclude this review as I started it, I trust John and his crew to keep me and my family safe in our vehicles and to tell me the facts while allowing me to make the decisions without a high sales pitch.