Our Reviews

I can trust Real Pro every time to keep my car safe. They have proven to be honest, trustworthy, knowledgeable, and caring. Thanks Real Pro!

I have been taking my vehicles to Real Pro Auto Services for several years and the have always been quick to fix the problem or just do general maintenance. Pricing is fair if not better than most. …More

I've been on the lookout for a good service center since I moved to the south side of town and I've seen the professional way everyone at Real Pro has worked with my girlfriend and her car. I just had work done on my 2005 Saab here and it …More

I have been a customer of the Real Pro Auto Eastern St location for over 10 years. I tend to buy and maintain older high mileage vehicles. I have had many opportunities to utilize Real Pro Auto's services. I have wondered if I would …More

All I can say is wow! I just called to find out about pricing, and someone named Rob gave me SUCH GREAT ADVICE about buying used cars...mind you, this is a auto repair shop, but he literally said, "Hey I'd rather you make an informed …More

I've only been here twice so far but have been very appreciative of their honesty. The first time I went in to get an oil change and my transmission fluid flushed. When the mechanics looked at my car, they suggested I NOT get the …More

I recently had a wonderful experience at Real Pro. I went in for an oil change where they got me in and out in under 45 min. Also, while I was waiting, I was able to work in the lobby using their internet access so I didn't have to take time off of work. Upon the completion of my visit they gave me a list of recommended maintenance items they said I should consider doing if they haven't been done in the last 2 years. I loved this! Never have I been given this type of detail and they were not at all pushy about it - it was just an "FYI" if you will, where now I have the information and can make an informed decision about my car maintenance. To top it all off - I received a "thank you email" for my business! Incredible customer service - I will go back!

Thank you real pro auto for the excellent service on my buick.

I have always taken my cars to Real Pro Auto Service. That not to say I haven't tried other places , but I always comeback. The men at Real Pro are extremely trustworthy. In the years that I've been coming here I don't think I've ever had a complaint. The men are kind and take the time to explain everything to me, so when I leave a feel comfortable with my choices. 5 star in an understatement!! You men deserve 5000 stars, keep up the good work!

- I have been taking my vehicles to Real Pro Auto Services for several years and the have always been quick to fix the problem or just do general maintenance. Pricing is fair if not better than most. They inspect your vehicle from top to bottom and let you know if there are any other issues that need to be addressed. They are an auto service that you can trust!!!

This place rocks!

Does the owner of your current shop follow up with you after you have work done? He will at Real Pro. They also provide a PDF of your inspection with photos of any areas of concern, what checked out okay, what might be needed 15k down the road. Not the cheapest, but you get what you pay for and this team provides dealer (or better) level of service at a much reduced rate. My 2000 4Runner is going strong past 200k miles thanks to the team at Real Pro.

I have been a customer of the Real Pro Auto Eastern St location for over 10 years. I tend to buy and maintain older high mileage vehicles. I have had many opportunities to utilize Real Pro Auto's services. I have wondered if I would qualify for at a fleet customer. :-) These vehicles include domestic and imports, cars, minivans and full size vans. No matter what I have thrown at John and his crew, they have been able to handle. The biggest compliment I can give John and his team is, I trust them. The service reps (all of them throughout the years including the two current reps, Dave and Dave) take the time to listen to you (I'm all about safety, preventing the bigger expense and avoiding vehicle breakdowns) and explain to me what my options are. They put me into the driver’s seat, so to speak, in terms of my vehicle's maintenance. They stand behind their work. I had a situation where an oil pump that I had replaced failed within a few months. It was replaced, No questions asked. They are willing to work with you. I had a situation a few years ago when the transmissions on a 2000 Grand Marquis failed 2 months after I had purchased it. The labor they quoted was reasonable, but the prices from their standard sources for the rebuilt transmissions seemed high. I was able to find and online source, had it shipped to the shop and then installed the transmission for me with the originally quoted labor price. Worked out great! The service aspect of their business is great! From getting a loaner car when I have an overnight repair, getting rides to and from work, getting your car picked up and dropped off, getting simpler items done while I wait and using their customer Wi-Fi and drinking their coffee (John, still waiting to get a workstation installed of some type for us mobile workers). The prices I have found are competitive for certified shops. I'm sure you can find cheaper out there, but they will be lacking many of the service items, as well as being able to stand behind their work. There are online coupons, so check out their web site for these additional discounts. I have purchased my last 4 sets of tires at Real Pro Auto. I will usually benchmark their prices against Discount Tire and they are able to stay very competitive. The benefit buying them from Real Pro Auto is that they will do the free balance and rotations at the same time as the oil changes, saving me from another appointment somewhere else. Scheduling normal maintenance and oil changes 2-3 days ahead are never an issue. I have had a couple of situations that required an urgent repair and they found room in their schedule and/or gave me a loaner car for a day or two. I often hear from others their problems scheduling work at other shops or from the dealer. This has never been an issue at Real Pro Auto. To conclude this review as I started it, I trust John and his crew to keep me and my family safe in our vehicles and to tell me the facts while allowing me to make the decisions without a high sales pitch.

- 15 years ago I moved to Grand Rapids and was looking for a Auto repair shop in the yellow pages and came accross Real Pro. The advertizement read honest quality service. So I called them and booked my car for some service. I was truly amazed that I recieved a call after the service to make sure everything was working correctly. I had never in my 35 years had a Auto Service call me after the job was complete and ask if everything was running correctly. 15 years later I still have the same car and am still going to Real Pro. The team at Real pro have continually delivered exceptional service all these years and I would recommend them to everyone. Extremely Happy Customer

- I have been a customer of the Real Pro Auto Eastern St location for over 10 years. I tend to buy and maintain older high mileage vehicles. I have had many opportunities to utilize Real Pro Auto's services. I have wondered if I would qualify for at a fleet customer. :-) These vehicles include domestic and imports, cars, minivans and full size vans. No matter what I have thrown at John and his crew, they have been able to handle. The biggest compliment I can give John and his team is, I trust them. The service reps (all of them throughout the years including the two current reps, Dave and Dave) take the time to listen to you (I'm all about safety, preventing the bigger expense and avoiding vehicle breakdowns) and explain to me what my options are. They put me into the driver’s seat, so to speak, in terms of my vehicle's maintenance. They stand behind their work. I had a situation where an oil pump that I had replaced failed within a few months. It was replaced, No questions asked. They are willing to work with you. I had a situation a few years ago when the transmissions on a 2000 Grand Marquis failed 2 months after I had purchased it. The labor they quoted was reasonable, but the prices from their standard sources for the rebuilt transmissions seemed high. I was able to find and online source, had it shipped to the shop and then installed the transmission for me with the originally quoted labor price. Worked out great! The service aspect of their business is great! From getting a loaner car when I have an overnight repair, getting rides to and from work, getting your car picked up and dropped off, getting simpler items done while I wait and using their customer Wi-Fi and drinking their coffee (John, still waiting to get a workstation installed of some type for us mobile workers). The prices I have found are competitive for certified shops. I'm sure you can find cheaper out there, but they will be lacking many of the service items, as well as being able to stand behind their work. There are online coupons, so check out their web site for these additional discounts. I have purchased my last 4 sets of tires at Real Pro Auto. I will usually benchmark their prices against Discount Tire and they are able to stay very competitive. The benefit buying them from Real Pro Auto is that they will do the free balance and rotations at the same time as the oil changes, saving me from another appointment somewhere else. Scheduling normal maintenance and oil changes 2-3 days ahead are never an issue. I have had a couple of situations that required an urgent repair and they found room in their schedule and/or gave me a loaner car for a day or two. I often hear from others their problems scheduling work at other shops or from the dealer. This has never been an issue at Real Pro Auto. To conclude this review as I started it, I trust John and his crew to keep me and my family safe in our vehicles and to tell me the facts while allowing me to make the decisions without a high sales pitch.

Does the owner of your current shop follow up with you after you have work done? He will at Real Pro. They also provide a PDF of your inspection with photos of any areas of concern, what checked out okay, what might be needed 15k down the road. Not the cheapest, but you get what you pay for and this team provides dealer (or better) level of service at a much reduced rate. My 2000 4Runner is going strong past 200k miles thanks to the team at Real Pro.

15 years ago I moved to Grand Rapids and was looking for a Auto repair shop in the yellow pages and came accross Real Pro. The advertizement read honest quality service. So I called them and booked my car for some service. I was truly amazed that I recieved a call after the service to make sure everything was working correctly. I had never in my 35 years had a Auto Service call me after the job was complete and ask if everything was running correctly. 15 years later I still have the same car and am still going to Real Pro. The team at Real pro have continually delivered exceptional service all these years and I would recommend them to everyone.Extremely Happy Customer

15 years ago I moved to Grand Rapids and was looking for a Auto repair shop in the yellow pages and came accross Real Pro. The advertizement read honest quality service. So I called them and booked my car for some service. I was truly …More

Does the owner of your current shop follow up with you after you have work done? He will at Real Pro. They also provide a PDF of your inspection with photos of any areas of concern, what checked out okay, what might be needed 15k down the …More

- 15 years ago I moved to Grand Rapids and was looking for a Auto repair shop in the yellow pages and came accross Real Pro. The advertizement read honest quality service. So I called them and booked my car for some service. I was truly amazed that I recieved a call after the service to make sure everything was working correctly. I had never in my 35 years had a Auto Service call me after the job was complete and ask if everything was running correctly. 15 years later I still have the same car and am still going to Real Pro. The team at Real pro have continually delivered exceptional service all these years and I would recommend them to everyone. Extremely Happy Customer

Went in for an oil change that included a 14 point inspection today and was not disappointed. After the service they went through point-by-point what they concerning items they observed. Despite the list, never once did they push me to get any of it fixed on the spot and was very honest about what to be most concerned about. This was a refreshing auto-service experience!

Best auto repair shop in Michigan. Fair prices and honest work.

Best auto repair shop in Michigan. Fair prices and honest work.

- Amazing repair shop. Used to go here for years when I was a Field Technician for DirecTV. I still go here long after I got rid of my work van. People are knowledgeable and friendly. They even send follow up letters and phone calls, ensuring they did their job right the first time. I've had 3 cars now (if you include the work van), and Real Pro Auto has been a part of their maintenance and will continue to be...