Our Reviews
Rating Breakdown
5
674
4
45
3
9
2
9
1
27
I had alot of issues with a car I purchased about 4,000 dollars worth of issues and they went above and beyond to make sure my car was in working order I had a hose clamp break releasing all of my coolant and they arranged a tow for my car to be brought back in and had a loaner vehicle waiting when I arrived with my car they immediately addressed the problem and fixed it even though it was just a worn out hose clamp they are very honest (my sunroof isn't aligned properly and instead of them taking my money like most shops would do they were upfront said they don't know enough about them to fix it and referred me to an autoglass shop which i really appreciated them being straightforward and honest about). They treat you like a friend not a dollar sign. Super friendly very fast and efficient I can't say enough good things about the service I received from them. The owner reached out making sure everything was fixed to my expectations and that to me just shows how much he values the clientele he has I would definitely recommend Real Pro Auto Service to anyone if you need work done to your vehicle they are absolutely amazing!!!! I won't go anywhere else they have a lifelong customer
Services: Transmission, Auto maintenance, Auto brake repair, Brakes
The team at Real Pro got my car in quick, provided me with a loaner and took excellent care of me and my car. Sean talked through the issue and options with me in detail. He was professional and genuine. I felt respected and will definitely go back to Real Pro in the future! I highly recommend.Services: Vehicle Inspection, Oil change
Great professional service! I had no clue why my car wouldn't start. I am thankful these guys were able to find the problem and for a good price. I most definitely will recommendService: General repairs & maintenance
Did job on a timely matter, will use again and recommend.Services: Auto engine diagnostic, General repairs & maintenance
Dave Wnuk has amazing customer service skills, and is a GREAT shop manager.Dane, the technician who completed my repairs is so friendly, and does amazing work.John the owner has an amazing crew, clean shop, great value for the work you receive.
Service: Steering & suspension repair
Honest and knowledgeable professionals! It was a pleasure to deal with Shaun. I can’t say better than that!Services: Electrical repair, Air conditioning
Very courteous and professional. As everyone knows it can be an ordeal to have your car worked on, but they excelled at every level. I highly recommend Real Pro Auto!Services: Auto engine tuning, Engine repair
Services: Brakes, Tire rotations
Great service, overall work and service are Friendly and complete. Never disappointed with my experience.
Great job every time I go in. You name it, it's done for a great price. Thanks to all!
They were very nice and explained everything they did to my car. I really appreciated that
Awesome service! Took advantage of their loaner car so I missed no time from work. Inspection & repairs were top notch!
Real pros take photos of car problems they work on. Communication about repairs is very good. They don’t repair things that are OK unless you say so. I was very happy for the 31 point inspection with photos.
I will be bringing my car back here for any future repairs. The service was fair, professional, and extremely fast! They went above and beyond any other shop I have taken my car to in the Grand Rapids area. Thank you!!!!
My previous mechanic is retired and I needed a new place to go after my clutch gave out. The towing company recommended Real Pro Auto and I’m so glad that they did! They had a loaner for me to use in the meantime and were very patient with my questions. I’m definitely satisfied with my service and I’m happy to say that I have new mechanics!
Real Pro completed a thorough inspection of my vehicle. They recommended necessary services as well as future service needs. They were professional and respectful of my decisions. Their work was completed in a timely fashion. I have been very satisfied.
Since moving to Grand Rapids, I have had a hard time finding a new mechanic after having the same one for YEARS in my hometown. I found Real Pro Auto and I am VERY happy with the service that I received. My car’s serpentine belt was squealing when it was cold and the Real Pro Guys fixed it up in LESS than a day! Bob at the front desk was so nice to me and I actually felt like I was being listening to and not talked down to (this has been a BIG problem for me in the past at other places I’ve tried). Thank you again Bob and to the whole staff! I plan on bringing my car back for services in the future!
Positive: Professionalism, Punctuality, Quality
Positive: Quality
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism, Quality
Services: General repairs & maintenance, Brakes, Battery
Services: Auto engine diagnostic, Steering & suspension repair, Wheel alignment
Services: Exhaust, Oil change
Services: Auto engine diagnostic, General repairs & maintenance, Oil change
Service: Auto engine diagnostic
Positive: Professionalism, Punctuality, Quality
Services: Brakes, Wheel alignment, General repairs & maintenance
Positive: Professionalism, Punctuality, Quality, Value
Service: Check engine light diagnostic
Positive: Professionalism, Punctuality, Quality, Value
Service: Electrical repair
Service: Auto engine diagnostic
Positive: Professionalism, Quality, ValueThe staff is great. I went in just for a check on my brakes. They found several issues and I felt like they were honest and transparent with what needed done. They weren't pushy trying to sell extra stuff and explained what was wrong simply. Got everything done in a day and at a reasonable price. Will definitely use them again if I need work done.Services: Battery, Brake service & repair
Positive: Punctuality, Quality, ValueAfter visiting this shop I stopped going to dealerships altogether unless absolutely necessary. Been going for years and have never had a bad experience yet.Services: Auto engine diagnostic, Tires, Brakes, Oil change, Brake service & repair, Electrical
Positive: Professionalism, Punctuality, Quality, ValueI've been coming to Real Pro for roughly 8 years or so now. Recently moved ~3 hours away and still make the trip to have my car serviced by them; they're worth it! Their staff is knowledgeable and kind and always do great work.Services: Oil change, Brakes, Tires, Brake service & repair, Auto engine diagnostic